Éramos una fiesta de cuatro adultos y 2 niños. Todos nos atendieron en cuanto a la elección y el tamaño de la porción. Tuve lubina y risotto del menú especial del almuerzo, que estaba delicioso. Sin embargo, toda la comida estaba recién cocinada y era servida por amables camareros eficientes.
I visited the pub recently and had what started as a normal and relaxed experience. While ordering my drink, the beer barrel ran out just as my pint was nearly full. Out of curiosity — not to save money — I asked the barman if there was ever flexibility in cases like this. I was genuinely interested in how different pubs handle these situations, especially since some independent venues might agree to a fair adjustment. The barman explained they have fixed prices, which I fully accepted, and I paid for my drink in full without hesitation.
Unfortunately, things escalated when another customer wrongly accused me of demanding a free drink and behaving entitled — which was completely untrue. I calmly tried to explain myself, but another person joined in, calling me insulting names. What shocked me most was that a staff member — who I was told is in charge of the rota and audits — not only failed to calm the situation but actually seemed to encourage the hostility.
In an attempt to defuse the tension, I briefly mentioned that I have autism, hoping to provide some context for my communication style. Suddenly, the same staff member's attitude completely changed — but not in a good way. Instead of treating me with the same respect as any other customer, it felt as though she was now tailoring her behaviour around my condition, as if my autism had anything to do with what had happened. That made the situation feel even more patronising and uncomfortable.
To make matters worse, it appeared this staff member had been drinking alcohol — I noticed her taking shots from the bartender during the afternoon. This raised serious concerns about professionalism, especially given her role in managing the rota and audits.
I felt so unwelcome that I left without even finishing my drink. Frankly, I’m disgusted by how I was treated — not just by customers, but by a staff member who should know better. This wasn’t just poor customer service; it was a complete failure in handling a situation fairly and respectfully.
I understand that pubs can get lively, but there’s no excuse for hostility, false accusations, and singling someone out based on a disability. I hope this was an isolated incident, but I felt it was important to share my experience honestly.
Update (⭐): Management’s response sadly confirms the issue...
The response from management only confirms the lack of professionalism I experienced. I was calm, paid in full, and expressed curiosity — not entitlement. The attempt to twist my words and bring up false history after I raised a concern is deeply disappointing and reveals more about their conduct than mine. This is why I won't be returning.
Recibido con una cálida bienvenida del personal atento. Menú buena y buena elección de bebidas. Gran ambiente para pasar tiempo con la familia y amigos. Muy recomendable ⭐️⭐️⭐️⭐️⭐️⭐️
This place has really gone down hill - I have been coming here for over a year, then I discovered I could save potential wasted food at the end of the day with TooGoodToGo from this store. It’s clear they give the cheap croissants and pain au chocolate to TGTG customers and keep the Turkish pastry’s behind the counter for the Turkish customers or staff who are there inside. I last ordered 2 bags, that are meant equate to £10.50 each, and was given 2 croissants… have told everyone about this experience and shared via TGTG team who refunded me. It’s wrong that they are doing this and shouldn’t be allowed to continue.