Based on 617 opinions finded in 3 websites
Based on 617 opinions finded in 3 websites
Nº 759 in 1872 in Brighton and Hove
Opinions
I want to give a shout out to Jay on the bar! We were a party of 25+ and he was the only one on the bar. He did an excellent job of serving us delicious cocktails (sporty marg please) and was very friendly and added to the lively vibe!
Alex . 2025-03-15
MORE AT Google
Jay was amazing! Fab cocktails!
Laura W . 2025-03-15
MORE AT Google
Really enjoy how you can order drinks from the room. Great selection of songs too
M L . 2025-03-14
MORE AT Google
I came for my 25th and had a great time, Jay was amazing!!!!!
Lucy Ratcliff . 2025-03-14
MORE AT Google
Absolutely amazing !! Went for a friends birthday and we had so much fun! The staff was so lovely and welcoming, Jay was so attentive and incredible! Had a chat with us about our drink preferences and his recommendations were 10/10!!
Giovanna Medici . 2025-03-14
MORE AT Google
Great vibes and Jay’s service was incredible - made us an incredible cocktail too!
Josh Irvine . 2025-03-14
MORE AT Google
great service from Jay and good vibes
A . 2025-03-14
MORE AT Google
Great Tunes great Bartender ty Jay!!
lauren hoyle . 2025-03-14
MORE AT Google
gave our friend WAYYYY too many shots even when she said she’d have enough - not happy :(
Josh D . 2025-03-13
MORE AT Google
Jay is a lovely mixologist. Had so much fun speaking to him
Aditi Sharma . 2025-03-12
MORE AT Google
Jay and Shannon were amazing! Very friendly and made my birthday the best day ever!
Faye Shaw . 2025-03-12
MORE AT Google
Amazing time. Jay, Ben and Shannon were lovely! Had so much fun singing.
Aditi Sharma . 2025-03-12
MORE AT Google
Jay and Shannon amazing customer service!
Riana Thakur . 2025-03-12
MORE AT Google
Lovely bartenders, Jay and Shannon are legends
Rosie Grainger . 2025-03-12
MORE AT Google
Jay was a fantastic bartender. Great place, sang my heart out
Ananya Shenoy . 2025-03-12
MORE AT Google
Great service from Jay, friendly staff
Bruna Simas . 2025-03-08
MORE AT Google
Jay was amazing and very friendly best drunks ever
Ben Dunbar . 2025-03-08
MORE AT Google
Amazing!!!!! Thank you guys so much
Abi-Beau Beresford . 2025-03-07
MORE AT Google
Had an exceptional evening, Jay provided exceptional service
Sam Hutchinson . 2025-03-07
MORE AT Google
So much fun and lots of choice of songs! Highly recommend!
Katie . 2025-03-02
MORE AT Google
All the service was absolutely brilliant today! I've had just the best experience, Dandre Jay and Jimmy were superb! Everything was brilliant! Harley was so welcoming! ABSOLUTELY RECOMMEND!
James Jones . 2025-03-02
MORE AT Google
My 10 year old daughter had the best party ever here this Sunday! Chris, Harley and Pablo made us feel so welcome and relaxed - they couldn’t have been more helpful, nothing was a problem. Thank you! I highly recommend a kid’s party here. Communication with booking and follow up emails were quick and straightforward. I called this morning and spoke to someone on the phone who was equally helpful. Pizzas were devoured and the room was spotless. Thank you x
Lucy Templeton . 2025-02-23
MORE AT Google
** we didn’t have food hence 1/5 start this isn’t reflection on food so please don’t take it as that Olly and amy (hope that is how they spell their names) were the mostly lovely souls. We were a party of 18 which coordinating drink wasn’t easy but they made it possible. Lovely wee vibe for out night 🙂
Nicola Gilroy . 2025-02-17
MORE AT Google
When I walked into lucky voice, jays voice echoed through and invited a warm and accommodating persona inside the entire establishment. While we were hitting notes in the karaoke, jay was mixing drinks and may I say his Long Island ice tea certainly hit the spot. If you want a night of musical wonder and fantastic cocktails then lucky voice is place to go.
Mitchell Packham . 2025-02-12
MORE AT Google
Came here for a friend’s birthday and I can’t say it was worth the money. We had 2 pizzas preordered and the staff had no idea about it - whilst one was apologetic and sorted it out in the end, the other was about as rude as “hospitality” staff can get - and that’s coming from somebody who works a very similar job.
Kait Wild . 2025-02-10
MORE AT Google
Came here for a mates birthday. Had a great time with friends party was great. The location itself was the problem. The provided list of songs was useless as upon queueing tracks most were not present. Food was pre-booked which staff were not going to provide until reminded - with one staff member (a bearded bloke) being rude and unhelpful on this occasion as well as many others throughout the night and also during other visits. With that being said the younger staff member was straight on it and was immediately apologetic (whilst the other person continued to create excuses). Highlights of the evening: Fun with friends and a lovely bouncer on the door upon entry. Downsides: One particular member of staff was rude throughout the night, and food wouldn’t have been provided without reminder
Freddie Pavitt . 2025-02-10
MORE AT Google
Super fun karaoke place! Jay was very friendly and has mesmerising bottle twirling skills. Also staff were happy to turn off the spinning disco ball when our friend had sensory overload which was really kind and helpful. 10/10 :)
Charlie Spinks . 2025-02-08
MORE AT Google
Jay great sever - the best cocktails !
Maddy Street . 2025-02-07
MORE AT Google
Can’t fault it - Jay was brilliant
Jack Clapham . 2025-02-07
MORE AT Google
Had a great time! Great drinks served by Jay!
Amy Short . 2025-02-07
MORE AT Google
Had a fun time here with a new group of pals. It's great you can ring for service which is reasonably quick. Lots of good songs to choose from and the system is user friendly. Equipment was basic but okay.
Sarah Macdonald . 2025-01-22
MORE AT Google
I must say I'm a bit late in writing this review but the service was so good I just had to leave one. I visited lucky voice in Brighton for my birthday at the end of October. I was greeted at the reception by Harley and wow what a greeting it was. Harley was a fantastic host! The energy he had was infectious to say the least. He made sure everyone in our group was well catered for, from the introduction to lucky voice to making sure we had a speedy service when ordering our drinks. We had a awesome time at lucky voice that night and a lot of that was down to Harley. Would definitely recommend and I'll definitely be a return customer. Thanks again. P S I'd actually like to say all the members of staff at lucky voice were excellent as well.
Kieran O'Donnell . 2024-11-29
MORE AT Google
I booked to take my daughter and a group of her friends here for her 15th birthday. We drive down from Sevenoaks and arrived at the venue, where we were told it was over 18 only. I checked the booking process and there is no reference to this at all. On the confirmation in the foot note it says “if anyone is under 18 call us before”. The staff were totally unsympathetic and were laughing about it. Really unprofessional and after reading a few more reviews, poor staff performance seems to be a trend. This ruined our night.
Peter Myers . 2024-11-23
MORE AT Google
Wow where do I start. Good says not very busy, I guess we know why. Reception staff were extremely rude to customers in front of me when they asked about WiFi to check their booking. Remember you are representing your business. If the customer needs help offer it. We have a promotion drink and staff had to be asked several times if they are part of it. Seemed extremely unhelpful and unprofessional. Didn't enter venue, so we will default to zero for atmosphere. Food: n/a Service: 0/5 Atmosphere: 0/5 Total: 0/5
Richard James . 2024-11-18
MORE AT Google
Lucky Voice Karaoke provided a fantastic karaoke experience. From the moment we arrived, the staff were welcoming and attentive, ensuring we had everything we needed to enjoy our evening. The song selection was impressive, with a wide variety of genres and artists to choose from - something for everyone! We loved having our own private booth, which created a fun and intimate atmosphere for our group. We'll definitely be back for more singing and laughter!
Laura Vogt . 2024-11-10
MORE AT Google
Very impressive list of songs to choose from, there were some random choices by people and the song catalogue had them all. No problems with any of the equipment and drinks service was efficient and not too badly priced in my opinion. Highly recommend.
Timothy Gray . 2024-10-15
MORE AT Google
I live in Brighton and invited my friends down for the weekend. We had the most amazing night here! So much fun. Harley and his team looked after us so well. We went down for a drink in the bar, the music was good and finished a great evening. Thank you we will be back 😊❤️
Estelle L'Heureux . 2024-10-13
MORE AT Google
Edit: The team have since refunded the shots and apologised. Review changed from 3 to 4 in light of this. This was part of a henparty experience. The bride had an amazing time and loved it. We had a group of 16 in the room comfortably and had such a great time belting out songs with the bride. Pros: Private room, any song you can imagine available to sing, Cons: Our booking said first shots were complimentary but we were charged nearly £100 for these & when I reached out to them since I've not had contact about this & The room was 15 minutes late being ready and the time wasn't extended
Summer Whiteman . 2024-09-24
MORE AT Google
The establishment is wonderful. Big respect to the cooks, everything was delicious, thank you.
Xingyu Prayogo . 2024-09-18
MORE AT Google
The establishment is wonderful. Big respect to the cooks, everything was delicious, thank you.
Franklin Turman . 2024-09-18
MORE AT Google
Great atmosphere..great fun for a group. Let themselves down a bit on drink prices which are excessive even for brighton.
Liam s . 2024-09-16
MORE AT Google
Once in a lifetime. Never again.
Michael W . 2024-08-25
MORE AT Google
Pre-booked for a Hen do and the vibes were top notch. No extra funds were needed. Bar tender made the afternoon very fun! Shout out to Jordan! #bestbarman Lucky Voice were very accommodating when a few people couldn't attend. Brilliant choices in music for the kareoke. All in all a fabulous afternoon! 10/10 would recommend!
Rebecca Childs . 2024-07-29
MORE AT Google
Wow a brilliant afternoon everything was perfect it was over to quickly we still had lots more songs to sing brilliant idea for a hen 🥳
Alison Holmes . 2024-06-25
MORE AT Google
Only gave 1 star as I couldn't give 0. Avoid this place. Came here on Friday 31st May. You don't get what you paid for. We booked a deal with food and was then told we didn't book that offer. As a result I am now very out of pocket as I couldn't expect the party to pay anymore. Totally ruined our hen party. They turned the screen off 30 mins earlier and the staff were rude and just didn't really care. Don't waste your money. Very very disappointing
Becky . 2024-06-01
MORE AT Google
Clear and easy instructions on how to work the booth on arrival. The vibe was great in the booth with our group of girls, but not much was happening in the bar or around the place. Toilets were clean and the button for drinks service meant that drinks were served quickly and efficiently. Good shot on arrival and they provided non alcoholic alternatives for a few in the group.
Lauren Frances . 2024-05-28
MORE AT Google
I came here with a group of people as part of a hen party. For most of our time we were in a room with broken air conditioning. It was very hot in the room. They then swapped us into another room when we had about 20 minutes left of our time, so it was almost pointless. The food was okay, but didn't seem like enough food for the amount of people there was. Drink service was good, quick service and the guys were friendly. The list of song choices on the karaoke was good. Screen was easy to use. Overall, I think it's a very pricey experience. I wouldn't be returning personally.
Natalie Arnold . 2024-05-15
MORE AT Google
Brilliant customer service by Harley & team, great atmosphere, great vibes. 10/10 would recommend!!
Isobel Scrivins . 2024-04-28
MORE AT Google
First Karaoke room! Loved it. Will definitely do it again!
Cherry Mundell . 2024-04-09
MORE AT Google
It's a good place to sing. I went there during student night on Wed. The song choices are many. It would be great if there is option to activate the real singer voice to recall memory of the song.
Vina Arimbi . 2024-04-02
MORE AT Google
£12 pp for 2 hours karaoke in a private booth 🎤 helpful and efficient staff. drinks service via “button” so you don’t have to leave your booth. nice mocktail options 🍹
Hannah . 2024-03-23
MORE AT Google
We visited the Brighton site recently for a team night out and had a brilliant time. Loads of fun, great food, really good drinks list and top service. We’ll be back!
Zach Emett . 2024-03-04
MORE AT Google
We’ve been to Lucky Voice Brighton (and Soho) a few times and it’s always a brilliant night out. The rooms are a good size and the system and microphones are a lot better than others I’ve tried. You won’t run out of inspiration for songs! The drinks are also great, recommend the cocktails but there’s also a decent selection of beer and wine. Service to the room was really quick and friendly. All in all a great night out, a few drinks combined with some singing is a winner!
Shahin Islam . 2024-02-29
MORE AT Google
Went with some friends recently and had a superb time. Food and drinks were excellent. We loved pressing the "Thirsty" button and the super-friendly and efficient staff pop in take your order. Booked for 2 hours but that wasn't enough so we extended an extra hour until it closed! This is probably our 5th or 6th time here and we love it! Can't wait for the next one.
Duncan Lees . 2024-02-29
MORE AT Google
Had the best hen do for my friend here - the perfect activity for a hen plus the staff were all amazing and we got free shots!
benita farrington . 2024-02-29
MORE AT Google
You ruined my birthday experience! Booked in January for February visit to celebrate. My first time experiencing karaoke and your equipment didn't work. Not your fault but then you held onto our credit card and tried to charge for a round of drinks we never had. Compensation was a joke, apology was a joke. When in that situation, FYI you apologise, not try and charge more money!
Suzie Perrott (Suzie.P) . 2024-02-11
MORE AT Google
I am writing to express our disappointment and frustration about our experience at Lucky Voice Brighton. Our booking was for 8 people on Saturday 10th February at 8.30pm and was part of my partners 40th birthday celebrations. On arrival and once shown to our private Karaoke room, it was clear that there was a technical issue with the screen. Attempts were made to try and fix this initially and for about 30 minutes and then we were just left waiting. I went downstairs to then discuss with your member of staff who was at the front desk. It took me another half hour to get him to finally agree to a full refund and his service and attitude to the problem was quite frankly beyond poor and was very rude. It was actually your doorman who was more helpful and wanted to at least try and resolve the issue for us. In addition to this, the same member of staff tried to charge a friend of mine on his debit card drinks that we didn't even order which just compounded our utter frustration of the evening which by this point in time was ruined. I see an email confirming that my refund in full has been processed and I hope this happens swiftly. Unfortunately, we will not be returning to Lucky Voice in the future and though I fully understand that technical issues can happen, why are the rooms not checked beforehand and clearly training of your staff members in showing a bit of respect to paying customers would be of great benefit
Alex Holland . 2024-02-11
MORE AT Google
£13 per hour just to get through the door at a Karaoke bar is insane. Why would anyone pay that sort of money. There are so many places in Brighton that offer Karaoke on certain nights for free. Take your money elsewhere.
James Court . 2024-02-07
MORE AT Google
Always an enjoyable experience!
Daniel Kamensky . 2024-01-29
MORE AT Google
Cheap and cheerful. Excellent way to spend an evening with friends :)
Louise Ratcliffe . 2024-01-08
MORE AT Google
We had drinks there, it was nice. Toilets were very dirty though.
V . 2023-12-29
MORE AT Google
Prices are a bit expensive but overall very good experience
Brandon Blass-Smith . 2023-12-28
MORE AT Google
Disappointed wanted to go for my birthday me and my friends were saying about it for ages but I only have 2 friends and can only go if there’s 4 of us
Georgia Cookie . 2023-12-27
MORE AT Google
Dingy rooms, no air. Karaoke screen positioned so you can't see the people's faces singing?? That pretty much sums it up. One bonus, the back log of songs is impressive.
Iris Judea . 2023-12-24
MORE AT Google
Had a great night here last night (Fri 8th December) with parents of the children from our football club, Was a really great place would definitely recommend going
Craig Darby . 2023-12-09
MORE AT Google
Super fun, staff are really friendly. It's amazing how quickly you end up losing your inhibitions and singing along to a rendition of Grease lightening. Would highly recommend. Drinks are pretty small and overpriced but overall a good night out.
Houdini B . 2023-12-05
MORE AT Google
Hire a booth for you and your group for a couple of hours, select your songs and sing a long. The concept is okay but relies on you being pissed so you don't notice that the songs are played too fast so it's hard to sing along, it's very loud in a small space and you can't alter the volume in the room and the microphones didn't work.
Gina More . 2023-12-03
MORE AT Google
It is overall passable for KTV (Asians will know). The sound quality is actually very poor - very dry. Song choices are good for English languages. Cocktails are quite pricey. Pricing strategy is a bit weird as they charge per person - for small groups 4 or under that would be reasonable. (Imagine a pizza is charged by how many people are eating it other that being charged by the qty of pizza). It is overall good experience.
A Nicholls . 2023-11-25
MORE AT Google
Just want to shout out David, but also want to point out that we were stood at the bar to be served for 15 mins and no one arrived. Also, asked for the cheapest shots and was served the most expensive which cost £70... not great. Music choice and vibe is good though, would recommend.
Courtney Lipsham . 2023-10-28
MORE AT Google
What a little gem of a place. Super friendly staff, quick service, every song you would want is there. Can't hear the other pods from inside your pod, which is great - no1 needs to hear me singing... We had an issue with our technology which was resolved promptly and fairly. Upstairs toilets were a little grubby, but was nearing 2am, so I'm not surprised to be honest. Would definitely go back and highly recommend.
Sonia Primett . 2023-10-08
MORE AT Google
Great deal for the cocktails and even better: a private room to sing our hearts out! 10/10 would go again
LCJ-94 / . 2023-09-27
MORE AT Google
We had the time off or lives signing our hearts out here.
Nicola Church . 2023-09-23
MORE AT Google
Very busy right on the seafront, so epext the cost to reflect that, overall a nice place.
Keith Francis . 2023-09-17
MORE AT Google
This was my first time at a karaoke place and it did not disappoint. Spacious comfortable rooms. Staff very polite and welcoming. Good “room” service. Endless songs to choose from and you’re uninterrupted (unless ordering drinks) Cocktails were very tasty and an overall great experience.
Lily Rosebud . 2023-09-11
MORE AT Google
Hen party of 10. We were able to easily amend our booking when the group size changed. Private booth with easy order of drinks to the room. Huge choice of songs and quick and easy to input and make the most of our allotted time. We liked the random selector feature which helped encourage everyone to get involved. A great time was had by all!
Natalie Fedden . 2023-09-08
MORE AT Google
Fun experience and well organised, although the pricing is quite steep, especially if you want to be able to sing any recent songs. Service to the individual rooms was good and a decent selection of drinks.
Benjamin Harvey . 2023-08-27
MORE AT Google
The actual karaoke is very good and the list of songs is endless, my only complaint is that one of the two microphones ran out of battery towards the end of our session.
Ingo Wilcox . 2023-08-17
MORE AT Google
Lovely fun times singing badly with friends, what's not to like? Worthy workers discount - even better 😁
A McCan . 2023-08-09
MORE AT Google
so much fun with your friends there's lots of rooms to hire at a cheap price and lots of costumes and props to use plus they have a nice little cozy bar downstairs
اماني عسيري . 2023-08-02
MORE AT Google
Been here so many times and always had fun. You get your own private booth with props included.... a call button for a personal waitress to bring drinks etc, and a guaranteed night to remember if you're with the right crowd. I'd say this is better than it's rival 9 Rooms a few roads away, but drinks can be pricey! Also, look out for Groupons for this venue. You could save lots!!! Excellent for a hen doo!!
Mariama bobo Diallo . 2023-07-31
MORE AT Google
Such a great place to go. 100000s.of songs to choose from .good price. Room service for food and drinks. Rooms are not completely sound proff. But very fun;
Sophie Rumary . 2023-07-01
MORE AT Google
so much fun with your friends there's lots of rooms to hire at a cheap price and lots of costumes and props to use plus they have a nice little cozy bar downstairs
ajibola ajibola . 2023-06-26
MORE AT Google
Great idea...microphone died but quickly replaced...other one died on last song....bad timing!😒
Sharon Herbert . 2023-06-18
MORE AT Google
Came here for a hen do on Saturday and I was very disappointed. They give you a button to call for drinks, we were served when we first got there but after that, staff didn’t turn up for the rest of the night. I had to keep going downstairs to find staff and ask them to come up and they still didn’t until I had asked a few times. Then when they eventually came, our drinks never arrived and I had to walk down to the bar again and collect them. The bride went an hour without a drink and it dampened her experience. Considering it cost around £300, it was disappointing.
M Read . 2023-05-29
MORE AT Google
Great choice of songs. Screens are completely in the wrong place and more needed in one room, if someone is standing up singing looking at the screen you can't see them singing and then can't see the words to sing along either. With a package only a choice of wine ( absolutely awful) beer or soft drinks. Our drinks got smashed and spilt all down a member of our group, guys who did this thought it was hilarious...no real apologies and then WE got told we had to wait for the next round even though they smashed the first lot.. won't be running back to come again.
L C . 2023-05-23
MORE AT Google
Fantastic service and area, the staff were very polite and nice. Alongside a great song selection the room was big, air conditioned and there were great mocktails!
Jelita Purches . 2023-05-14
MORE AT Google
Friendly staff, unfortunately no German songs
Laura Steiner . 2023-05-01
MORE AT Google
Really good fun, long time slots and a good selection of songs, albeit they definitely skewed more recent in nature. Really clean and modern though - drink prices were high.
Alexander Adkins . 2023-04-11
MORE AT Google
Great place for a hen do! Pre plan your playlist available Staff helpful Great atmosphere
Anita P . 2023-04-11
MORE AT Google
Brightoners, don't forget your ID, even if you're +50 with a grey hair, otherwise the bouncers will quick you off the street rudly
Winicius Rocha . 2023-04-10
MORE AT Google
My daughter and her friends celebrated her 10th birthday with LuckyVoice. We had such a blast! The food was delicious and the children sung their hearts out. Thank you so much for your excellent hospitality
Amy Ward . 2023-04-10
MORE AT Google
The room was a little small for 16 people but we had a lovely time, good giggle which is what it was all about! Free drink was gross (didn't expect much more), and drinks to buy are expensive (again to be expected), but I enjoyed myself thoroughly
Kelly Paddington . 2023-04-08
MORE AT Google
Super fun activity! We went for a birthday party and had a delightful time.
Elisa Hego . 2023-04-02
MORE AT Google
Went there on a best friends birthday night out after leaving the Mesmarist. To be honest I can't see why they charge £24 per person for 2 hours but it is what it is. Enjoyable though. And the stablishment throws in a shot for your money.
Gary Baker . 2023-03-26
MORE AT Google
Great experience, funny place, amazing photographer. Still great after a year or so
Alessandro Mastellone . 2023-03-25
MORE AT Google
so much fun with your friends there's lots of rooms to hire at a cheap price and lots of costumes and props to use plus they have a nice little cozy bar downstairs
yusuf . 2022-10-25
MORE AT TripAdvisor
Esta fue una verdadera sorpresa, vine aquí como parte de una despedida de soltera y fue genial. El personal era muy amable y servicial, los cócteles eran perfectos. El único problema fue que era tan divertido que nuestro 2 horas pasaron demasiado rápido. Recomendaría este hotel a cualquiera.
Louise S . 2017-06-20
MORE AT TripAdvisor
Este lugar está bien, pero podría ser mucho más de una experiencia. En realidad, una vez que el dinero se entregue, es un poco de una experiencia poco convincente. No volveré.
IS_Scotland . 2017-05-25
MORE AT TripAdvisor
Visitamos en enero, algo que hemos estado tratando de hacer cada año. El servicio es lento y el recepcionista era desagradable! Desafortunadamente vinculado con bebidas muy caro esto hizo la noche un poco de anti-clímax. Volvería de nuevo, ya que me encanta cantar nuestros corazones con nadie escuchando!
Laura C . 2017-03-24
MORE AT TripAdvisor
Me encantaron las habitaciones privadas con karaoke y una amplia selección de canciones. El lugar para estar con amigos para un poco de diversión loca y un paseo por el carril de la memoria. Recomiendo
JGadzirai . 2016-11-01
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
38 Opinions
The food in the restaurant is good. The chef clearly has talent and the service on the night we dined here was very professional - better than some restaurants in Brighton/Hove. We had a Groupon and the value with this offer was very good. You can't get away from the fact that this restaurant is in a hotel though and I feel the management could improve the experience if they want non residence to eat here. Firstly put table cloths on the table. Have some background music. Dim the lighting and cover over the fire door -just a net or curtain. The atmosphere in the restaurant does not make for a special occasion due to lack of the above. The food in taste and presentation is great. There is parking on site if you're lucky enough to get a space - but you can park opposite on the seafront. We drank in the bar first and if I went again I'd drink elsewhere first - purely because it is so obviously a hotel bar. Maybe background music; comfortable chairs; dimmer lighting - it just needs atmosphere as the staff were faultless
822 Opinions
Wow very impressive b&b, feels deluxe!!! Gorgeous rooms and view, and free breakfast in your room!!! So nice I've booked it twice. Perfect location too. Definitely coming back. Lovely pub downstairs, will try the food later but menu looks ideal!!!! Wonderful staff.
870 Opinions
I visited the pub recently and had what started as a normal and relaxed experience. While ordering my drink, the beer barrel ran out just as my pint was nearly full. Out of curiosity — not to save money — I asked the barman if there was ever flexibility in cases like this. I was genuinely interested in how different pubs handle these situations, especially since some independent venues might agree to a fair adjustment. The barman explained they have fixed prices, which I fully accepted, and I paid for my drink in full without hesitation. Unfortunately, things escalated when another customer wrongly accused me of demanding a free drink and behaving entitled — which was completely untrue. I calmly tried to explain myself, but another person joined in, calling me insulting names. What shocked me most was that a staff member — who I was told is in charge of the rota and audits — not only failed to calm the situation but actually seemed to encourage the hostility. In an attempt to defuse the tension, I briefly mentioned that I have autism, hoping to provide some context for my communication style. Suddenly, the same staff member's attitude completely changed — but not in a good way. Instead of treating me with the same respect as any other customer, it felt as though she was now tailoring her behaviour around my condition, as if my autism had anything to do with what had happened. That made the situation feel even more patronising and uncomfortable. To make matters worse, it appeared this staff member had been drinking alcohol — I noticed her taking shots from the bartender during the afternoon. This raised serious concerns about professionalism, especially given her role in managing the rota and audits. I felt so unwelcome that I left without even finishing my drink. Frankly, I’m disgusted by how I was treated — not just by customers, but by a staff member who should know better. This wasn’t just poor customer service; it was a complete failure in handling a situation fairly and respectfully. I understand that pubs can get lively, but there’s no excuse for hostility, false accusations, and singling someone out based on a disability. I hope this was an isolated incident, but I felt it was important to share my experience honestly. Update (⭐): Management’s response sadly confirms the issue... The response from management only confirms the lack of professionalism I experienced. I was calm, paid in full, and expressed curiosity — not entitlement. The attempt to twist my words and bring up false history after I raised a concern is deeply disappointing and reveals more about their conduct than mine. This is why I won't be returning.
1217 Opinions
I got my order not delivered , I escalated this on the app and all I got what a slap in the face , saying my order was left at the front door. I didn’t get the chance to tell my side of it , I didn’t see any food . How wonderful your services are , thanks for showing how unsupportive you are , bye .