The best restaurants in Manchester North West

I would like to say a big thank you to Liz who is a team leader. I left cards on the table in the restaurant as I was celebrating my 60th which had a gift card in. Liz went out of her way to post them to my home and paid the postage herself. I can’t thank her enough and I did really appreciate Liz going out of her way as I was so upset when I realised I had left the cards. Thank you Liz for your thoughtfulness and going the extra mile. I hope the company realise how fabulous you are and what an asset to the company. Thanks again

Shisha was lacking flavour spoke to staff they said it was fine so what can you say lol asthetically it was nice but seemed abit cramped. But defo would try it again atleast once.

On the lower floor of the hotel so we went in as just back from the football and didn't want to go wandering about looking for anything else. Good choice of menu with decent portion sizes and very well priced and an actual chilled bottle of beer.

Typical kfc. The food was ok but staffed and frankly used by entirely Asian customers

has been renovated very clean new owners food was good new menu some old favourites with some new deals on

Just been on holiday for the first time in 30 years and it was OK

Food missing as usual will they ever get it right 🤦🏻‍♀️

This was my second time staying at this hotel and I did not deal with one kind, friendly or helpful staff member apart from one of the security men who had way more respect for me than the receptionists. First of all when I checked in I was greeted with 3 men challenging me with the confirmation email, which I showed them and my ID - this was not good enough and they needed the booking number and I explained my friend had booked the room. This delayed me getting into the room. No one told me that if I wanted a late checkout I had to arrange it then and there. In the morning someone knocked on the door and said go downstairs to pay for the late checkout, to which me and my friend went down straight away. I asked to speak to a receptionist privately and explain I am 7 months pregnant and I need a few more hours before my long journey ahead, she was very argumentative about the rules and I said someone told us we can come downstairs to pay for the addictional hours and she accused me of lying? I asked if I can speak with someone else, they spoke in their language (may I add I can speak bengali and hindi which they didn’t realise) so the damage was already done at this point, as they had a private conversation where I know it didn’t matter what I said it was going to be an argument as these people are on a power trip. A manager came who was also very rude and kept saying “it’s policy that each guest can only have an hour extra” so I challenged him and said - are you able to show me the policy? He wasn’t able to, obviously and showed me a random welcome letter that had nothing to do with the argument and all the members of staff proceeded to laugh at me. I found this both upsetting and frustrating as they were treating me like I was a rude hungover customer, when all I was asking for was a few hours extra that I was told I could pay for. It didn’t end there. After we checked out, we went to the bar area and got a coffee and some soft drinks, I needed somewhere to charge my phone before my journey so we thought as we were guests of the hotel, we could use the downstairs area. The bar manager came and said “this isn’t a free hotel you need to leave if you’re not buying drinks” - I said we bought some upstairs and now we are waiting for the Uber we will be leaving in 5 minutes. He was having none of it, he was very insulting and argumentative and by this point we had enough so we argued back with him because we were fed up. DIGUSTING establishment, awful staff, unfriendly and very unprofessional. The location might be good but it is not worth spending your money here for convenience when these people lack customer service skills which is an integral part of their job. Will never return and will make sure people know how they treat pregnant women with no care of respect. If I could give this place zero stars I would.

Food was ok bit service wasn't great

Nice to see beard snoods being used still no hair nets thow?

Small, plus lot of rubish around, people on servise to pay by cash do not come and people have to wait a lot

Unfortunately got the order wrong

Nos encantó! El nuevo interior. Han hecho un trabajo increíble renovando el lugar. Visitamos un lunes y nos sorprendió lo ocupado que estaba, especialmente porque los lunes en Manchester suelen ser mucho más tranquilos. Así que recomiendo reservar con antelación. El ambiente era genial, con el balón de fútbol encendido en el fondo, y la shisha, la comida y las bebidas eran todos excelente relación calidad-precio. Lo hizo para una noche perfecta, relajada - fecha de vuelta con excelentes vibraciones, deliciosa comida y servicio rápido. Gracias, Pasha! £ 7 mojitos, no puedo quejarme - sin duda volveremos.

Quick food but sometimes have to wait a good long time

Very friendly staff and very good burger