McDonald's in Manchester

Left cheek can't tell the difference from the right cheek. Staff got the two drinks wrong and forgot about the burger. God forbid someone has an allergy! Kids misbehaving who obviously needs help but not getting it and no management not taking any notice. Embarrassing GO TO GREGGS, KFC, THE BINS OUTSIDE for better service.

Staff was extremely rude and sighed when I asked for sauce I think this is not acceptable I payed for it and I want what I ordered

Awesome customer service & fast delivery.

Not enough counter staff. Tables not cleaned often enough.

Horrible experience, order was cold, late and wrong! I waited there for nearly 30mins to receive my order and eventually they prepared wrong items, funny, their ordering screens won't provide receipt ! So they looked at me like I was lying ! What a headache 👎

Waited in the restaurant for an hour for food, manager was very rude not just to me but every customer. They looked short staffed but the customer service was horrible. Eye rolling, sighing, ignoring customers food left laid around everywhere no care taken at all. No apology

I will never shop here again, I waited too long, the Chinese manager was awful👎🏻👎🏻

Hi 22/09/2024 McDonald's Sunday morning working hours are very bad, especially their Chinese manager does not pay attention to both the delivery and the customers inside. Everyone has to wait for a very long time. We give a completely negative score.

Service very slow and items missing from order, my partner had a wrap and all the food was at one end and wrap very soggy.

This is by far one of the best mcds in mani. Always piping hot, and actually well put together- like they actually care. Nice surprise. Would recommend.

Went on the Sunday they took forever as they were busy having a laugh behind the till. The food came, got home amd it wasn't what I asked for. Went again the n3xt day and it tool close to half an hour for my McCrispy meal to arrive. Sho king customer service to be honest.

Double big Mac was stale, almost no sauce and dry patties

It’s good and quick but it’s been the 3thrd time been there still didn’t fix that light

I ordered a double big mac and half the burger was missing, see photo!! They also got an order wrong for the car in front of mine, that should've tipped me off but you live and learn.

Great tasting coffee and a modern build clean restaurant. Great location to meet colleagues before work. Fast and friendly staff in a morning rush.

Very bad service and delayed service

Ordered for family to eat in and the fish fillet were dark brown , complained to staff and the girl vehind the counter with hijaab was so arrogant , she needs lessons in customer service and manners , then spoke to the manager who told me it was due to the oil being old as if thats my fault and finally got a refund , staff in there need serious customer service and manners training , never would i go there again If it was possible would give a zero ,

Service and food were great. I never had a problem. I prefer this mcdonald's to my local (Harpurhey)

Macdonald keeps disappearing. No just the food, but the service is non existent. The order took them around 25 mins. And it's supposed to be a fast food restaurant.

My favourite location. Comfortable parking. Friendly staff.

I am overly unhappy about my experience I got a mighty mc muffin meal and a bacon roll with 3 hash browns - they didn’t get my order right which is okay everyone makes mistakes but someone else had my order they put their hands on it and then they gave me the order that someone else had - no one would be eating that

Went there tonight to grab a quick burger and drink while I was working opened my cheese burger to find flying ants on the burger, I would have took pictures but my camera is broken I will never eat from here ever again Another thing McDonald’s is supposed to be fast food not sat in my car for 10mins waiting for double cheeseburger and I was the only person in the drive thru

Visited a few times and it's always been busy and OK but the last few times have been terrible. The latest time, granted it was busy but then lulled, no tables were cleared, bins were overflowing toilets were filthy and no toilet paper in them. Food was very slow, stuff missing and was cold. A poor show even for McD's and will use the Trafalgar one from now on.

Lovely place ❤ I'll say that today I get a full order

Ordered a large fish o fillet meal with a large strawberry milkshake and fish fillet on its own. Instead of a strawberry milkshake I get a small carton of chocolate milkshake which I didn't order. It was a size for a little baby. Like the one you get with a kids meal. Tried calling the restaurant afew times but no one answers. Safe to say we won't be ordering from here again!!

I just ordered 5 chicken selects to take away, got home, and found out they gave me some cheese fried things full of garlic. WT actual F

Always have to wait using drive threw

I am writing to express my profound disgust and disappointment regarding the language and behaviour exhibited by William, the General Manager at McDonald's Manchester Fort. During a recent visit on 10/07/2024, I was subjected to an unacceptable level of unprofessionalism that I believe warrants immediate attention and reprimand. The incident began when I was asked to pay extra for sauce while ordering a dipping option off the menu. Although I found this request surprising, I agreed to pay the additional 50p. It was at this point that the hostility from William began. His conduct was not only inappropriate but also highly offensive. The use of foul language and the disrespectful attitude displayed towards both customers and staff members are entirely unbecoming of someone in a managerial position. His staff members stated they were shocked by his behaviour. He then reverted to shoving multiple free sauces at me, further exacerbating the situation. When I asked him for his name to report the complaint, he refused to give it to me, adding to the frustration and lack of accountability. This was later retrieved. The public nature of this outburst only exacerbated the situation, making it clear that such behaviour is completely unacceptable and must be addressed immediately. I strongly urge McDonald's to take swift and decisive action to address this issue. It is imperative that William be reprimanded appropriately so such behaviour is not repeated in the future. Normally, your staff are wonderful and provide excellent service at Manchester Fort, which makes this incident all the more disappointing. Please contact me to discuss this matter further. Evidence has been sent to head office. I trust that McDonald's will take the necessary steps to rectify this situation and maintain the professionalism and respect that paying customers expect and deserve.

Missing items with a sealed bag so impossible for the driver to have eaten, restaurant no accountability always losing money here. Never ever get what you order and they don't answer the phone. When you eventually get in touch with someone to tell them you're McChicken sandwich meal has no McChicken sandwich they tell you to contact Uber!!!!

Nothing of interest to report. It's a McDonald's. Has everything you would expect. Seemed decent enough.

Really friendly staff, good food, great atmosphere. Had a hot tasty meal, staff were attentive and friendly, tables were clean.

Mc Crispy tasted a bit stale. First Latte tasted like cleaning product, this was replace but second was just poor. I have McDonald regular but this was poor. Old chip carton as there was no promotion sticker on it.

Food is usually good but they never print receipts on the self service machines.

4 stars because we ordered breakfast with flat bread with bacon but get just with cheese .So we hadn't time to swap. it ,but my daughter was hungry

My breakfast place to go ..Nice view from top floor

Great at breakfast: quiet and efficient. Can't comment for later.

uuid what is your plan to be done to you in a bit and you are not the one who knows you have to do the right right and I can always see it and I love to have my heart in the right place in a

Why do McDonald's make 2 Lane drive thru to then bottle neck into one. Took over 20 minutes to get served. The kids serving didn't have a clue what they was doing.

The lady manager wearing glasses who was working Friday 17 May evening was so rude🥺😳, and she saved a dry burger 🤔 .

How long is it before we all realise that the advertisements on TV, the glossy pictures on the hoarding above the till bare no relationship, whatsoever, to the slop that is presented when you open your order. Bland, flavourless, a poor imitation of what you expect, no nutritional value whatsoever, after consuming you find yourself still hungry. The entire group should be referred to the advertising standards for misrepresentation of their food(slop). For the sake of your health and wellbeing and the planet avoid!

So far it has been 11 minutes to serve my 2 cheeseburgers. The picture shows how busy the place has been this whole time.

Staff are lovely here, never a problem

Dead atmosphere. Staff immature children. Manager sounded like a council estate common mother shouting and telling off the immature kitchen staff. Pretty standard for that area.

Waited 20 minutes for order,got home, wrong and missing items, even the receipt wasn't the correct one

It's a great McD with A Good ambience. It's peaceful. There's no need to write a food review. Because we all know they taste the same. Equally good. 😍

Food fresh and hot, most mcdonalds it's usually warm

U know what u want in maccies and this one was nicely cooked go again

Ordered 2 cheeseburgers then made my way past the crack head begging got the burgers they were cold and looked like they was sat on ,worst McDonald’s in Manchester. McDonald’s used to be good hot food along time ago now it’s going down hill fast .

Order takes ages, asked 3 times where my order. Serve drive throu and delivery pick ups and don't serve customers inside waiting!

A very nice restaurant food is fantastic. The only part I would add is the menu is on a screen so you get your food when your number is called out . It takes away the contact with the staff making it a bit of a problem for people who can't use computers.

Typical Mcdonalds but slow service

Try putting the full order in the bag and if it needs a dip how about you put that in there as well.

Good food when they get your order right.

Friday 22:00 Very bad costumer service wait in my car almost 20min for a happy meal, chicken mayo meal and mozzarella dips. Staff forget the happy meal and give us wrong chicken burger when when I asked the missing item she gives me one cold . Waiting that long to get food that was preparing for long ago.

Decent environment. Courteous staff and good service.

Its McDonald's emergency stop when no good healthy food shops are open

Went to drive through very slow service tbh but food was usual standard from McDonalds v good all Venice n hot Does what it says on the tin Apart from the slow service !!

The 5 piece chicken selects I got were as tough as old boots. You're never going to get a 5☆ meal at Maccies, and you get what you pay for.

Attitude of staff is appauling i mentioned there was no toilet roll in the toilets and all they said was they had no cleaner in yet.

Never coming here again, waited 15 mins for just a latte, ended up walking out, its meant to be fast food

Got to be one of the worst McDonalds in Manchester.

Went through the drive for a Maccies breakfast, Polite and friendly staff, Great service, Fast service, fast food. 5☆

Great service , plenty of parking , drive through and friendly staff.

So spacious and a great concept. We used the first floor and had a great view outside. The staffs are doing a great job, as the place looks very clean 👌👍👏🙌😀😎 Great job!

McDonald’s is McDonald’s. Just basic food all round

Very slow service and missing food

The upstairs was closed and the food wasn't good at all

Apparently overstayed in car park by 19 minutes (just over 1 hour 49 minutes) whilst having dinner here. Usually go every week. Got a £50 fine. I won't be going here again. I assumed as it's address is Manchester Fort Shopping Centre it had same parking restrictions ( 4 hours!)10 Queens Road Manchester Fort Shopping Park, Manchester M8 8UF England. All over Manchester Fort Website it lists this as a Manchester Fort 'Restaurant' so why different parking restrictions? Seems wrong and very misleading.

Filthy! What a hell hole! Only ordered 2 meals, both were wrong, wrong size, drink and burgers. The staff were too busy gossiping, very loudly about another team member, whilst I had to go stand about again waiting for the correct order.

I just ordered and they didn’t send me all my food. After I payed £5 for delivery and service when I rang one lady told me to go to them and pick up my food that is missing. Is not first time when they are giving horrible service. I will not recommend them and definitely i will never go back to this one. Staff are horrible as well, not helpful at all.

Order took 23 minutes to materialise and was stone cold. Was refunded with no hassle.

Never waited so long for a mc,ds breakfast meal ridiculously bad

I had a nice bigmac as well as wrap snack. The location is perfect cause they have parking available.

Everyone who worked there was to busy to pay attention. The toilets (Disabled and women's upstairs where literally covered in urine and faeces. Asked us to pay for dip that should of come with dippers. Definitely needs looking into. Cleanliness/hygiene is a HUGE Problem!

Visited early and tables were dirty from the night before by the looks of it.

Delicious and fast this time but sometimes it is the slowest pickup but not always depends on the time but I am glad that always have the MC flurry ...never been "not available" like other MacDonald... Special the one in Harpurhey moston ... without respect for customers and take ages to serve you...

I ate in my car then decided to go inside for the toilet and a latte and went over the time limit allowed on the car park and got a fix penalty notice for £60 like yeah right avoid this place

Whatever u do don't get a hot drink from there

Has to be the cleanest McD's I have ever visited. My 1st visit. It was just before lunchtime. The gents were spotless and surprisingly not smelly - as they usually are in the rest of McD's that I have visited. The hand dryer was not working but it was not a train smash; plenty of tissues available in the main restaurant area. Let's see if they can maintain it.

Fast takeaway. No frills. Good for a quick bite to eat.

This McDonalds seems to have retained its usual atmosphere for want of better words. It was fairly empty when we went in the morning and it was sunny outside, so it was relaxed. Breakfast with hash brown was nice and the coffee was good (flat white). We tend to be using McDonalds more often than we used to, but that's still rare. However,,, yes, I enjoyed this one at the time we were there. We went again yesterday (23/10/23) and it just wasn't the same. I think in many instances, experiences on many occasions aren't as enjoyable the second time around. It was too crowded this time, service was pretty poor and 'fast food' became a half hour wait. They then got the order wrong, so all in all, a downhill slide for me. Don't know if I'd consider going there again? It is out of my way and we only went out of our way on this occasion due to a good experience we had once.

Food was standard as expected and venue was clean but music was blaring and service was lacking. Brought tea to the table but no milk so had to go to counter as none at condiments counter. Then food arrived no sauce, back to counter as none at condiments counter

Went at 10.55pm made and finished order at 10.58 didn't get food till 11.20pm why was I waiting for a simple order and no apology from the manager there or crew member and lack of sufficient customer service care skills and passion same goes for food

Food great , i heard a state secret in here.

absolutely disgraceful no respect food was horrible hygiene needs to get sorted out never goin again WORST MCDONALDS IN MANCHESTER

Delivery drivers get preference to customers but find this at all maccies and kfc now, and they ask you to wait in a parking spot at the drive through,not because your food isnt ready.

this was near our hotel (the nui loom). we walked daily at 6am for coffee. the difference to america was noticeable , but this is better. cleaner healthier food. didn't know about the "sugar tax", but good on y'all for making a difference.

The food we ordered was usual McDonald's food. The dining area is always clean and the staff is friendly and more helpful than at the other restaurant at the area. The place has a good atmosphere. There's plenty of parking on site. Today was an annual inspection was taking place and I'm sure they've scored the max points.

Big and tasty burn to a crisp not happy with food

Staff really disrespectful and don't cater to customers needs

Always clean. The cleaner is always on point to clean, have been there a couple of times in a day and I should say that everytime I went there it was clean.

Hi just complaining about this piticular McDonald on queens road no cold drinks ice cream caramel frappe for 3 weeks what kind is McDonald is this u need to look into it asap because everywhere I go to other McDonald they have it all time,kindly access the situation as it is 35* in Manchester now.

Nice place near to Manchester fort, easy parking, you can also pickup your online orders, plenty of parking spaces available!

Not good The staff's service attitude is not good

Come on guys… its a McDonalds. Use your imagination… they’re all generically similar. Although this one was clean and tidy, plenty of room, and car park space. Service good.

Its very dry, no sauces, onions, tomatoes nothing. I actually asked for it to be juicy and put everything but its just stale buns and dry patties

The worst McDonald’s to go to. They never have ice cream because they are ugly and broke. I have tried getting an ice cream from there for the last few weeks and it’s the same answer every time. They are just disgustingly lazy, as I have worked in McDonald’s and know it is a simple fix as to adding some ice cream mix to the machine. But they’re so lazy that they don’t bother to do that and instead say there is no ice cream. I would not go to this McDonald’s again if you paid me. Worst place ever !!!!

Limited seating, half the upper floor not in use.

Absolute joke! Place was filthy will food lying around and half hanging out of the bins, looked like the Mumbai slums of India. Customer service was just as pathetic and rude, no ice cream and mcflurries on a hot day, why did you even bother opening. Please find a reason to close the place down.

The food was cold and the big Mac bun was really hard and stale. The service was extremely poor, in fact the cleaner lady was more helpful than the actual staff behind the counter. The female staff member lying down upstairs across the seats in the closed off section stuffing her face like a pig was gross too.