First visit for a while - was sent a voucher for a two mains for £20 deal so decided to go for late lunch staff were very accommodating and friendly a special thank you for Marketa who looked after our needs
New St, Chelmsford, CM1 1PP, United Kingdom, England
Shocking customer service from this hotel.
Made an error when booking and rather than assist in correcting it was very much computer says no….. stay in the premier in down the road much nicer/helpful staff
White Hart Ln, Springfield, Chelmsford CM2 5PA, United Kingdom, England
Just heard you guys might closed?! You can’t be doing that! Where will James get his breakfast and lunch while on shift with the trollies?! THINK OF JAMES!
We had a fabulous anniversary celebration lunch here for over 20 guests including our 4 young grandchildren. The food was great, as it always is at Luigi's, and was much complimented by our guests. The staff were very accommodating, unobtrusive, and made great efforts to ensure that everything went smoothly. Our special occasion was certainly very special! Thank you!
10 Broomfield Rd, Chelmsford, CM1 1SN, United Kingdom, England
EXCELLENT COSTUMER SERVICE AND DELICIOUS FOOD.
Arrived last night way after they closed, and the lady saw we were so hungry and asked the chef if he could make something and he sais yes! I find this is an exceptional costumer service as they had every right to say no as it had been closed for an hour but instead they fed 3 of us with the biggest smile in their face.
On top op that the food was delicious and great prices for the high quality food.
Thank you and we will be back!🙂
Peter, sorry to read that writing and publishing several 5 star reviews about yourself on Trip Advisor didn’t work out well for you. Better luck next time chap.
We are so pleased that we chose this lovely little pub to celebrate our Golden
Wedding Anniversary, together with a close family group.
Right from when we first booked we have always felt very welcomed by their friendly
and helpful management.
Our guests all commented on how much they enjoyed their meals and how lovely and
friendly the staff were.
A big "Thank You" to Sue, Andy and The Ship staff for making our special occasion so
memorable.
The food was terrible. I had the ravioli and it was over done and tasteless. I only had a little of it. The sauce was nice but you never got much of it. The mushrooms were rubbery. Two of my companions had fish and they had to send it back since they were overdone. Other people had the burgers which seemed ok but the onion rings were solid.
Very disappointing. Bought a Rotary watch for my son and it’s broken in under 6 months. Only worn daily and not during sport, John Lewis Chelmsford and Rotary are refusing to fix it despite clearly under warranty. The face spins round annd one side of the clasp is stuck. Neither problems are obviously faults & not caused through daily wear & tear. Appalling service. Buy a watch from elsewhere.