First visit for a while - was sent a voucher for a two mains for £20 deal so decided to go for late lunch staff were very accommodating and friendly a special thank you for Marketa who looked after our needs
New St, Chelmsford, CM1 1PP, United Kingdom, England
Shocking customer service from this hotel.
Made an error when booking and rather than assist in correcting it was very much computer says no….. stay in the premier in down the road much nicer/helpful staff
Unit 9(2B, 9 Duke St, Chelmsford, CM1 1GZ, England
The guys on subway as the manager old man he was very rude and not use gloves at all I asked him to use and then he use only one hand with not other hand I need complain to food safety!!! Also not putting right amount of meat and there is hair inside the meat speaking rude saying I will kick out we’re all customers back of me !!! Man looks like old with tracks No apron , as-well no hat really I disappointed never return back there 👎 business owner needs to know what’s happening inside needs to word with him !! I am waiting reply back from you !!
White Hart Ln, Springfield, Chelmsford CM2 5PA, United Kingdom, England
I like coming here mainly to watch the car park carnage from above it's funny watching idiots driving up the wrong way only to confront someone trying to leave the right way then arms start flapping. I normally have a big breakfast which overall is OK for the price but I always get guts ache after. I'm sure they scrape left over food onto your plate but who knows. I have always found the staff polite but also as other people have noted sometimes they don't have everything. I like that it's normally quiet there too maybe again it has something to do with the quality of the food.
We had a fabulous anniversary celebration lunch here for over 20 guests including our 4 young grandchildren. The food was great, as it always is at Luigi's, and was much complimented by our guests. The staff were very accommodating, unobtrusive, and made great efforts to ensure that everything went smoothly. Our special occasion was certainly very special! Thank you!
10 Broomfield Rd, Chelmsford, CM1 1SN, United Kingdom, England
EXCELLENT COSTUMER SERVICE AND DELICIOUS FOOD.
Arrived last night way after they closed, and the lady saw we were so hungry and asked the chef if he could make something and he sais yes! I find this is an exceptional costumer service as they had every right to say no as it had been closed for an hour but instead they fed 3 of us with the biggest smile in their face.
On top op that the food was delicious and great prices for the high quality food.
Thank you and we will be back!🙂
Delivery was great but food was awful. No sauce and two strands of lettuce in the Big Mac, only about half portion of chips and no sauces for the nuggets even tho requested.
Peter, sorry to read that writing and publishing several 5 star reviews about yourself on Trip Advisor didn’t work out well for you. Better luck next time chap.
We are so pleased that we chose this lovely little pub to celebrate our Golden
Wedding Anniversary, together with a close family group.
Right from when we first booked we have always felt very welcomed by their friendly
and helpful management.
Our guests all commented on how much they enjoyed their meals and how lovely and
friendly the staff were.
A big "Thank You" to Sue, Andy and The Ship staff for making our special occasion so
memorable.
Word of advice, wait until the customer has left before you start moaning and slaging them off.
Had a terrible experience at Chelmsford John Lewis perfume department.
Not only did I any many others have to wait for assistance because you was chatting to your colleagues for a long periord of time. One second after we left you were moaning to your colleague about us, all because we asked a few questions about the purfumes; which I thought was your job.
Very unprofessional. This was an upsetting experience. We will not be returning.