Subway in Chelmsford

The staff is absolutely incredible and makes sure to always accommodate my special requests and toppings. Because of the variety, staff’s friendliness and the quick service this has become my regular place to grab my lunch 😍

This is my go to place before and after Sunday mass and while waiting for my bus to arrive. The people working there are very nice people. They show that they appreciate my business by sometimes giving more of the ingredients in what I ordered. Shout out to Sanju and Dhivakar as well!

The people who work here are very unhygienic. Went two weeks ago and guy refused to change his gloves after handling another customers money and ringing them up. This is not the policy of Subway corporate anywhere in the world. This place is awful. They will push their hair back and go right back to making food. Some serious food safety training is needed with everyone who works here.

Food that was ordered at the time was good, service was a little slow and confused but due to the business it was good! The lady at the till was very polite and did apologise for any issues

Awful store. Was ignored by the oddball working and told I would have to wait 10 minutes whilst he waited for a Deliveroo order

I have been to this place many times and I always buy plant patty with every salad in it and some sauce ,its that simple . There is this new employees who don't have any passion . I don't know how they can go wrong . My sub is not having enough salads ( corn , cucumber, jalapeno, onion or tomato ). No sauce either . Very less quantity of salad and sauce . My patty not toasted as well. I am tired after a long day and it's 18.17 I am so hungry . This is the second time I am facing the same with these people . Few months back its all fine . Frustrated. I am not going g to this bus stand branch of chelmsford anymore .

Used to go here years ago and it was alright. Went there recently and service was useless.

We ordered two coffees. Service was very slow and after waiting 20 minutes we got one coffee and one tea!! But worst of all was the disgusting state of the toilet! Also, nothing to wash hands with.

Ordered a black coffee and a latte, gave me a tea and a latte, very slow in servicing the order and got it wrong, despite the fact there was only one couple in before us and they were complaining about their order.. We did wonder if his standard of English was up to par. Was horrified when using the toilet to find the whole toilet seat fell off when I went to lift the seat. There was faeces around the bowl and no hand soap to use, and a horrible noise every time the entrance door opened. I expect a much better standard of service and hygiene from such a brand as subway. A brand I used to respect. I won't be going back!!!

The guys on subway as the manager old man he was very rude and not use gloves at all I asked him to use and then he use only one hand with not other hand I need complain to food safety!!! Also not putting right amount of meat and there is hair inside the meat speaking rude saying I will kick out we’re all customers back of me !!! Man looks like old with tracks No apron , as-well no hat really I disappointed never return back there 👎 business owner needs to know what’s happening inside needs to word with him !! I am waiting reply back from you !!

Always fresh sandwiches my favourite place to eat

Very bad service there is a guy called asiz and he is so rude. If you want to redeem your points he will provide the worst sandwich for you. It happened to me 3 times. Kindly change the guy. Same experience happened to my friends also. Very worst guy poor customer service. Train him properly interms of customer service if you want to retain your customers in this store

Subway itself is overpriced, however, the staff in this Subway were very polite and helpful.

Definitely agree with other reviews, worst subway. Came in with a 2 dine for 7.99 voucher, absolutely nothing in the terms to say you can only have 1 of the few "classic" options but I accepted it. Clearly states on the back that you can pay 30p more for bottled instead of dispensed drinks but they weren't listening. Couldn't even be bothered to turn the voucher over and read the back. Very poor portion of salad as well.

This subway clearly can’t read!!! Two different occasions now I’ve ordered a foot long sub to be delivered to split between my two kids (works out a little cheaper than two 6 inches), twice now they’ve sent just one 6 inch sub!! Then had to go out to order the 2nd one. I thought the first time was an accident but to do it twice?! How?! It’s in black and white on the screen! Please read your orders correctly subway!!

Don't even deserve 1 star! ordered at wrap and whilst eating it found a massive black hair in the middle 🤢. When I contacted them they wouldn't refund and wouldn't even give a voucher!! Disgusting place and won't go back

Friendly Stuff At Subway All Ways Friendly

Very rude staff won't go in there shouted at me for ordering sub sandwich iasked for meal deal when I went to pay the till they wanted me to pay £10 for a sandwich I said no I'm not paying that price I said I wanted my ordeal he belittled me and shouting at me in front of other customers I felt very frightened and I will never ever go in there again he is a bad manager or staff employee needs training very rude man not going there need staff training to talk to customers nicely even though they are wrong I would give no stars for this subway be warned

Very good service can't wait to go back

I went to this subway store I got food long steak The staff was very kind the salad and meat counter was amazing The bread was Fresh and the sub was really tasty I appreciated And the store nice and clean

They don't deserve even a single star. I have been to many Subway, even at motorway Subway. This one is bad in everything. I ordered 2 foot long spicy Italian, I never had Subway sandwich with v low filling. I will not go back to them ever, even if I am starving.

The WORST subway I've ever been to. The staff are always surly and the sandwiches are always low on fillings and made poorly. I'd rather walk into town to get a sandwich from another branch or Cooper's.

Feels a bit lonely in there. I imagine working in subway to be the most depressing experience ever.

Got over charged. The staff member had no idea what I was asking for and could not understand me.

Popped in for a quick bite to eat and drink. Server wore gloves (good) but they were cross contaminating. They were using them for everything that they did. The chips were soggy. Needed the toilet, the toilet itself was very dirty, floor was grubby and there was no toilet paper.

Phoned up about an online order. Man on the phone was very rude and lied to me on one or more occasion won't be ordering or going there ever again

Nothing to say bad. High quality service! Definitely will back soon 🙂

Walked in after a very long time. Ordered a 2 chicken salad boxes( they only had 1 box) so took that, wasn't even asked if I wanted the meat heated, put in about 15 shreads of lettuce and was real poor with the onions, jalapeno,corn and peppers.(even though I asked for double meat) Didn't have a fork to eat it with so gave me a spoon. When I opened it for lunch 3 hours later found bacon bits mixed with the chicken, and as I don't eat bacon had to throw the whole box. Very good place before now thinks it needs to close down.

Ordered food online for delivery, received chicken sandwich missing chicken and wrong salad on other sandwich

Nothing to say bad about the place always had orders ready and done well. Quite clean too

Awesome staff and lovely ambiance and everything well arranged clean and tidy.

Great subway chain. The staff are very polite and friendly and take care when making the subs for you.

Don't think using the knife dropped in the beef should be used on veg subs straight after

Friendly staff, sandwiches and salad just like all other Subways, good selection of crisps and drinks. A few tables to sit and eat your food at.

Always pop in here for latte and biscuit while waiting for my bus back home. Friendly staff and quick service

They did not allow my free lunch promotion sent to me via email from Subway. The franchise owner said he new nothing about it.

Great staff good selections of salads

The lettuce was something to died for

Love their custom made fresh sandwiches

The staff decided to ignore the fact that I'd been waiting to serve people that came in after me and just shrugged their shoulders when I had said I'd been waiting longer. Very rude I'll never use this shop again. Customer service training is needed! Thankfully the ladies in Gregg's were polite and professional! £20 well spent in Gregg's.

Amazing food and view but bad customer service from some employees, other employees were perfect

Like all subways, expensive for what it is, and they charge different prices

Ordered wrap, was almost cold... Will never pay £5.50 for cold wrap any more... Disappointed...

Alright, for what it is and what's on offer!! Friendly member of staff - sad to say he is returning to his homeland in Germany for his studies - nice guy!!;

Lovely staff and a great morning deal - £3.00 for a hot cofee and a 6inch subway!

Love this place! I always enjoy my regular visits here. This establishment provides a varied choice of lovely, healthy food that's reasonably priced to suit many budgets, perfectly suitable for adults and children alike. The staff are really nice people, very friendly and likeable and of course, very professional. The company also has an app, where you can build your points balance through your purchases to obtain free food and/or drinks. Highly recommended!

Great subs, fantastic prices for schoolchildren

Large seating area upstairs, it's great unless bunch of kids occupying it!

the member of staff that always serves me is so kind and he's absolutely brilliant going to come here a lot more! X