KFC Chelmsford - Broomfield Road in Chelmsford

Chicken a little dry. Coating quite hard. Am thinking it was standing drying out or got double fried. Not up to usual standard.

Warm and no sauce even a payed one

Don't bother going to this one as the staff are useless was waiting to pay cash for my order one of the cooks said there someone waiting at the desk and no one came to the counter so I left the shop without my food. After waiting 15 mins. And you pay more at the shop than other shops and get a fraction of your meal And the wheelchair access for people who needs it isn't good And I wouldn't have given it 1 star but that's the lowest option

The was was so bad that It was even etLble . Delievery was perfectly before time but This kfc outlet should shut . Fries looks like it was madeast week chicken looks like 90 year old , 7 up was good . packing was so bad that a chicken piece was left over the Box without a packing . Tel

forgot my drink, no gravy and my extra chicken

I am very unsatisfied on this case as I have been waiting 1h20m for my order..

My order was missing the drinks

Chicken was only warm, and chips were absolutely cold . Very disappointed

Food shite way too much salt added!! no one in there so no atmosphere

Good food but disappointed that the supercharger box meal doesn't come with any supercharger sauce...seems like it should.

Chicken was too over cooked,dry.

You didn’t delivered my food despite telling me it was delivered, I called KFC, I was told there’s no driver to come for my order last night.

Very rude staff and food not correct at all ..

Was in there after the refurbishment it was hot in there asked them to turn air conditioning on and they said we don't have air conditioning! There was food on most tables and on the floor! No one came out and cleaned! Managers and staff need to be trained properly! Very lazy McDonald's get orders wrong but they always have staff on the floor cleaning!

The popcorn was missing from our order

I never received order . Was not delivered to my address

Very slow, I waited 20 minutes in the car park for a 10 Piece bucket, not fast food if you ask me.🤨

Vile customer service. Staff are disrespectful, rude and very slow. Food was appalling, cold and dry. Will not be ordering from here again. Apparently you are unable to pay cash as they want us to use the screens to order instead. Myself and other half have an impairment that makes us unable to use these. Very unhelpful and inconsiderate staff.

food arrived correct and hot and on time

Foodd standard kfc. Service was fab. Atmosphere was below average. Loud party music blaring from the speakers. Untidy despite being empty.

Take their time and on few occasions food wasn't correct but it's kfc so good chicken

Orderd boneless , recived bones ,

This is the 3rd time I’ve had my food not delivered this time the guy turned up with two drinks couldn’t even understand that he had the wrong order I’m fuming wasted time and money and a hungry child left annoyed

Order didn’t arrive and no refund has been given. Awful customer service and care

We received everything which we had ordered which has never happened from here before.

even thought it was "on time" the delivery time kept getting pushed back

Food was cold chicken was so rubbery disappointing

Let everyone stand at kiosk and then line up to pay waited 20 mins to be told contacted is not working absolute joke a si.ple sight would of been nice

Food was cold… chips and chicken soggy

Hot when arrived - hit the hangover spot

KFC got my order totally wrong. the receipt on the bag was for what I ordered but instead inside the bag was completely different items. we didn't get anything I ordered except the drinks

We ordered the exact same order twice, after the first one not turning up. We ordered again and two complete meals did not arrive, the only two that came one was completely wrong and they only gave 2 out of 4 cookies. Very unsatisfied to get a delivery so wrong twice, and someone must have got the first delivery, however without giving the code.

Wings usually ok but today these were overdone or refried. Had to throw away.

Driver was late, food was stone cold and tasted rank.

The ordered chicken was really dark. Blackish. Concerned about the quality of the cooking oil .

took over 1 hour to come from store. the update was that the courier was at the store for over 30 mins. ironically once I called the store the delivery was updated that they had left the shop. this kfc seems to always be delayed and late

The food was terrible. The chips were pre-eat everything wasn’t right, never order from

wrong items not sure how you can mistake a vegan burger for a salad????

Delivered completely the wrong meals, with only a handful of chips, and when I called KFC they just said it was an error and to get in touch with Just Eat for a refund with no offer to replace. Very helpful

Food was cold,over cooked,squashed and some paid items missing. Delivery time kept changing.

Driver did not listen to instructions when explained by myself and two other people

Absolutely terrible couldn’t even eat my food as the chicken was ridiculously chewy and only got £6 as a refund joke

Very poor chicken tasted not fresh 🤢 In future I will give Kentucky fried chicken a miss as they seem to serve the chicken is maybe from a day after poor quality Very disappointed.... I definitely won't be coming back to KFC

Great customer service.. got me a free drink after the service guy gave a wrong one... liked his way of attitude

I ordered 1 piece chicken but when it arrived I got two chicken wings instead instead of my original order

order didn’t arrive sent 2 drinks

Went to drive through after ordering told to park up 25 minutes later got food not sure they understand the meaning fast food

13 pound for 7 chips and chicken

With the bucket offers, why can we not choose the pieces that go inside? Even if extra is charged for choice pieces? We love thighs and legs.. there were 1 of each only out of 6 in bucket. The rest were very dry and inedible !! Very disappointed experience, we are sorry to say. Time to change please?

order was no compited I need go myself to bring lost items when I come to KFC staff not say sorry or anything this was discasting I am not order food anymore from this place

as per usual do not lot at how much the quantity is missing 1 go get glasses!

Wow big difference from my last visit The service was immaculate polite young gentleman and the food was hot , all the condiments were put in my bag . Very impressed Keep it this way

fantastic food great service food was still hot fantastic service all round

Not sure I received the extra chicken breast and the extra portion of rice pot is now reduced in size and only half of the pot was filled with rice.

Food was good, they gave me beans instead of creamy mash but other than that all good.

As KFCs go, it's a goodun. Drive thru and sit down area. Restaurant was pretty clean, food was good (and piping hot), and service was great.

The quality of the food was fine however part of my order was missing. I have requested a refund as I will not pay for something I have not received.

we ordered X2 creamy mash and received X2 gravy instead food and delivery time fine but as usual with Kentucky something wrong with order getting to the point I won't order it again

First time visiting this store. Blimey I have never known it so hard to do a order without using the useless machines. Asked for a snack bucket bundle and it took the staff 5 minutes to find out what it was. Then looked at the receipt and it was incorrect. So spoken to the member of staff again saying that you still got it wrong despite asking for what I wanted half a dozen times and then I even had to redo the order by showing them exactly what I wanted by using the app. Then they tried getting away with not providing me with everything I paid for. Staff need to be retrained in the tills and how to find out where things are on the tills. It should take 30 seconds if that. But instead it took 6 minutes. Very low sense in the way the system works and how to find things.. then noticed I am missing a Pepsi max drink which should had came with the order. Also no forks for customers to use 😕

missing food. What's the point in ordering when you get incomplete order.

Forgot my corn on the cob and gave me an unneeded large pot of gravy, about time you got the orders right

Usually good but not this time

Forgot a whole meal and have refused me a refund for it! Not impressed at all

The trades description act has been violated! Their “froasted”” potatoes were diabolical, slightly fried, roasted potatos that defy description !

Was hair in my food and was cold wouldn’t recommend going again

Asked for chips without any spices. Had to wait few minutes but worth the wait. Food was good. Able to order at counter and pay cash or card.

Ridiculously long wait - 2 hours! With no explanation or any way to chat to a member of the team. Arrived cold too. Absolute waste of money.

I would put 0 if I could. order was not received. tried to cancel after 2 hours of waiting to be told I can't and also won't receive a refund due to previous claims when food companies do not send correct orders/items.

Wrong items delivered. No chips or corn on the cob.

Never arrived and told me it was delivered!! Will never order again !

Disappointing Experience I recently ordered a meal that included 14 Original Recipes, 8 fillets, 8 hot wings, fries, and popcorn chicken, costing £40. Unfortunately, the experience was quite disappointing. First, the delivery took an hour, even though the estimated time was just 15 minutes. This delay was frustrating, as we were eagerly waiting for our meal. When the food finally arrived, it was extremely salty—so much so that it was almost inedible. This was a major letdown, as we were expecting a much better quality meal for the price. Overall, this experience was far from satisfactory. The delayed delivery and overly salty food made it a poor value for money. I hope the restaurant can improve both its delivery times and food quality in the future.

he parked in front of the house for 10 minutes and cleaned his car, I left the house twice and he was doing the same and I received the cold food

Clean environment. Not bad . You sit and dine in peace.

Order arrived slightly later than expected and we didn’t get one of the drinks but otherwise food was very good.

Order missing the fries, it's extremely disappointing to wait for half hour only to find missing items. I'd like to be compensated

NEVER ARRIVED!!’ Yet my food has been ‘delivered’ shocking from such a big and established company

Disappointing. Food tasty however the hot wings were the smallest I have ever seen and out of the 4 pieces of chicken the was only one decent size portion. Nothing like KFC used to be sadly. I doubt I will order again

Fast delivery!!! 10mins early.

I came to order food and then i heard a dog barking inside the restaurant, how is it possible to allow animals in a restaurant…i like animals but they should never enter a shop or a restaurant for many reasons.

Left items out again! Every time! Got to the point where sometimes we order extras just to make sure someone doesn't lose out because you can guarantee something gets missed.

No gravy! Gravy missing again. Quite often this happens, something is missing and food isn’t cheap!

KFC can't go wrong unfortunately this is the worst one I've ever been in the staff do not care always forget to put things in your bag the food is awful try getting someone over 12 years old to take control of the place and maybe it can be good again

Chicken wings were old, like it was fried few times, dry.

sorry to be saying but i am afraid to say that the chicken pieces that you served me were like having a spoonful of peppe

Ordered a trilogy box meal and didn't get the mini fillet in the box. Portion size on the zinger burger was tiny as well.

Need to sort there own delivery drivers, not just once or twice but every order I'm missing something and they can only refund meaning I then have to pay for another delivery worst service ever I'd give less stars if it was possible

Always leave something off the order. We now play a game where we order 2 of each item because then you'll at least get one of each! And pretty much every time it happens.

Came for the first time and food was very good!

The food was very nice and the place was so clean and well looked after had a great experience and fast service

Good stuff, the service and accuracy have improved of late. Since the refurbishment it all seems to be good

The pale redhead that served me at the window had a horrendous attitude and is the soul reason i won’t return. Absolute joke… no manors and won’t get anywhere acting like that!! Embarrassing really.

So disappointed. 3 piece chicken meal now close to a tenner. Tiny pieces of chicken. No wonder Popeye's is popular

Food was great it was just missing some bits

Just bought popcorn chicken, nothing else

The original time for delivery kept changing getting later and later so hard to say how late it was !! The delivery driver was brilliant I had already paid over just eat PayPal at the door I went to pay again the driver told me that I’d paid !! Very honest and he had a very happy attitude top marks

Quality of food really good & hot. Driver handed my food to me wwhich due to disability i need to happen

the restaurant forgot my cookies but just refunded me them

Over cooked wings not the best....won't be back.....

Absolutely spot on. Followed the requests to the T.

Restaurant forgot some of the order