KFC Chelmsford - Broomfield Road in Chelmsford

Nice and friendly staff, good food!

I waited over 10 minutes for my take away order I went to Tesco across the road and back and it still wasn’t ready when I spoke to the manager and asked for a refund the manager said he couldn’t do that and my food had been taken away from another member of staff when I didn’t say to he refused to give me Refund I said bout waiting for hot wings and chips he said it depends how long it takes to do that I explained the young lad had asked several times for it and still nothing it’s disgusting how they treat customers no one smile behind the counter they all look miserable half the time the food is cold because it takes so long I was given corn on the cob as compensation for the wait time and this is what I was welcomed with in my box the date time stamp states it needs to be served by 16:02pm this was given to me at 16:04pm it doesn’t take me that long to get home from this store. Disgusting

Ordered variety got all drumsticks

food was great but the chips tasted like they had salt put on them

Fries were missing from order ..

Ordered corn on the cob and never received? This is the second time now won’t be ordering again

One meal missing from my order

Filthy restaurant seating area, bins full up, will only go here for takeaway now

Fast service Ben hurters burger where class

The delivery guy was walking up and down my street and couldn't make sense of the house numbers. He phoned saying he didn't understand where my house was. The did was no longer got and the chips were getting cold and wilted.

Chicken is overcooked all self serve order screens

Twenty minutes late but worked out better for us

Food was cold but on time still yummy

We had delivery it was amazing and delicious food and was quick and efficient and the driver was so friendly

delicious food just what I needed

Order was incomplete, no side order of coleslaw included in delivery bag

Food never arrived. Received no communication at all. Order was confirmed then steps never moved and food never showed.

Freezing cold in here. no coffee didn’t tell me until i’d paid, wrong size.

I am baffled by how much time l have just waited just to get food me my family were really hungry and thought of getting KFC for dinner but unfortunately l came here for 8:31 and got food at 8:54. If you are in a hurry or want to have food quickly l do not recommend this KFC!

Food was relatively served quick. Atmosphere was a little off due to the group of school kids.

Ordered my food and all I got was my drink.. this is ridiculous!!!!

Very bad. I didn’t receive my order and now showing that itz placed. Nobody called me either.Then i don’t know to whom you delivered.

Food was still hot & delicious

Second time this place has messed my order and delivered wrong stuff and before never even delivered

As usual just eat just letting drivers not bothering to deliver food we are paying and getting a delivery fee for!!!

Driver was very polite and cheerful

Came later than it was meant to and was cold

Poorly managed with poorly trained staff. Some items missing - when queried - the manager who was on duty on 30th Jan 9pm just washed his hands and said there’s nothing he can do - contact JUST EAT. Yes he can do something - he can have some PRIDE in what he and his staff delivers. He can ensure that orders are checked first before deliver to customers. He can train his staff to READ the order list. When a branch closes down, you cry ? Do better, have pride in what you do.

Order was not delivered, your delivery driver did not bother to check the delivery code and dropped it off at some other place. Awful and disappointing customer service..

surprisingly the food arrived correct and very hot. Downside the time kept changing on delivery and was getting later and later

I really felt the 'real KFC' after a long time. Ample parking and courteous staff. I will definitely visit here next time

It was easy to order on the just eat app, being able to track the order was helpful too.

I ordered food last night on just eat, they missed out something and it wasn’t the first time either, wether I go in person or order online. I called the restaurant and spoke to Alfie and he was excellent with the way he dealt with it. Unfortunately I had to leave my food at home and go straight to the restaurant to collect what was missing. Once I got there Alfie wasn’t available, but the two workers who were there made me wait over 10minutes to get this problem resolved, this had initially made my food gone cold at home. whether it was out of spite I don’t know. I don’t know names but the African descent cook at the time who wears a red bandana underneath his hat needs to go! He cooks and touches food without gloves which is disgusting. He’s the one who constantly messes up our order and when I ask for specific chicken pieces I don’t receive it and I think he does it on purpose. When I got home and opened the sweet chilli dipped bites, it was plain with a little bit of sauce at the bottom. I didn’t approach at the time as I would’ve let my anger get the best of me and I would’ve ended up getting in trouble and Alfie luckily resolved the situation but if this were to happen again I WILL confront! Get this nasty staff gone or tell him to please be grateful he has a job and do it properly!! I will be going in again to make sure changes have been made. I have just spoken to Sam at the restaurant, I hope this don’t happen again.

Yet again missing an item from the delivery

was nice chips needed cooking for longer though

Good chicken good self service lots of space to eat in and an accessable drive through with online delervy options available depending on the app you may have

missing 4 fries and 2 hours late, not happy

Ordered this to my grandad’s care home for a Christmas Eve test but the rider stole it and marked it as delivered.

Took 2 hours to arrive. Phoned up KFC 0800 number, they told us it said it arrived on their system and "therefore there's nothing they can do" and they hung up on us. The food eventually arrived cold.

Good, convenient and fairly cheap.

Items missing failed to follow instructions in notes. Really not very good.

chicken was dry and not enjoyable. half a portion of chips. beans looked and tasted like they been in the aun all day.

food cold missing fries and hot wings

Would never eat here again we had the boneless feast box and when we got home it was semi cold and the chips where very soggy and then the chicken looked undercooked and not crispy and was watery and tasted disgusting the popcorn chicken was okay and I would never recommend eating here again as my family always never trusted this kfc the best one to go to is in Springfield that’s the best kfc never eat at this one they should of kept it shut down

Staff grunt instead of speaking

Completely the wrong order. Wasn’t even close

missed out my sweet chilli bites again

Food was hot ,good and very filling

Chicken a little dry. Coating quite hard. Am thinking it was standing drying out or got double fried. Not up to usual standard.

Warm and no sauce even a payed one

Don't bother going to this one as the staff are useless was waiting to pay cash for my order one of the cooks said there someone waiting at the desk and no one came to the counter so I left the shop without my food. After waiting 15 mins. And you pay more at the shop than other shops and get a fraction of your meal And the wheelchair access for people who needs it isn't good And I wouldn't have given it 1 star but that's the lowest option

The was was so bad that It was even etLble . Delievery was perfectly before time but This kfc outlet should shut . Fries looks like it was madeast week chicken looks like 90 year old , 7 up was good . packing was so bad that a chicken piece was left over the Box without a packing . Tel

forgot my drink, no gravy and my extra chicken

I am very unsatisfied on this case as I have been waiting 1h20m for my order..

My order was missing the drinks

Food shite way too much salt added!! no one in there so no atmosphere

Chicken was only warm, and chips were absolutely cold . Very disappointed

Chicken was too over cooked,dry.

Good food but disappointed that the supercharger box meal doesn't come with any supercharger sauce...seems like it should.

You didn’t delivered my food despite telling me it was delivered, I called KFC, I was told there’s no driver to come for my order last night.

Was in there after the refurbishment it was hot in there asked them to turn air conditioning on and they said we don't have air conditioning! There was food on most tables and on the floor! No one came out and cleaned! Managers and staff need to be trained properly! Very lazy McDonald's get orders wrong but they always have staff on the floor cleaning!

Very rude staff and food not correct at all ..

The popcorn was missing from our order

I never received order . Was not delivered to my address

Very slow, I waited 20 minutes in the car park for a 10 Piece bucket, not fast food if you ask me.🤨

Vile customer service. Staff are disrespectful, rude and very slow. Food was appalling, cold and dry. Will not be ordering from here again. Apparently you are unable to pay cash as they want us to use the screens to order instead. Myself and other half have an impairment that makes us unable to use these. Very unhelpful and inconsiderate staff.

food arrived correct and hot and on time

Foodd standard kfc. Service was fab. Atmosphere was below average. Loud party music blaring from the speakers. Untidy despite being empty.

Take their time and on few occasions food wasn't correct but it's kfc so good chicken

Orderd boneless , recived bones ,

This is the 3rd time I’ve had my food not delivered this time the guy turned up with two drinks couldn’t even understand that he had the wrong order I’m fuming wasted time and money and a hungry child left annoyed

Order didn’t arrive and no refund has been given. Awful customer service and care

We received everything which we had ordered which has never happened from here before.

even thought it was "on time" the delivery time kept getting pushed back

Food was cold chicken was so rubbery disappointing

Let everyone stand at kiosk and then line up to pay waited 20 mins to be told contacted is not working absolute joke a si.ple sight would of been nice

Food was cold… chips and chicken soggy

Hot when arrived - hit the hangover spot

We ordered the exact same order twice, after the first one not turning up. We ordered again and two complete meals did not arrive, the only two that came one was completely wrong and they only gave 2 out of 4 cookies. Very unsatisfied to get a delivery so wrong twice, and someone must have got the first delivery, however without giving the code.

KFC got my order totally wrong. the receipt on the bag was for what I ordered but instead inside the bag was completely different items. we didn't get anything I ordered except the drinks

Wings usually ok but today these were overdone or refried. Had to throw away.

Driver was late, food was stone cold and tasted rank.

The ordered chicken was really dark. Blackish. Concerned about the quality of the cooking oil .

took over 1 hour to come from store. the update was that the courier was at the store for over 30 mins. ironically once I called the store the delivery was updated that they had left the shop. this kfc seems to always be delayed and late

The food was terrible. The chips were pre-eat everything wasn’t right, never order from

wrong items not sure how you can mistake a vegan burger for a salad????

Delivered completely the wrong meals, with only a handful of chips, and when I called KFC they just said it was an error and to get in touch with Just Eat for a refund with no offer to replace. Very helpful

Food was cold,over cooked,squashed and some paid items missing. Delivery time kept changing.

Driver did not listen to instructions when explained by myself and two other people

Absolutely terrible couldn’t even eat my food as the chicken was ridiculously chewy and only got £6 as a refund joke

Very poor chicken tasted not fresh 🤢 In future I will give Kentucky fried chicken a miss as they seem to serve the chicken is maybe from a day after poor quality Very disappointed.... I definitely won't be coming back to KFC

Great customer service.. got me a free drink after the service guy gave a wrong one... liked his way of attitude

I ordered 1 piece chicken but when it arrived I got two chicken wings instead instead of my original order

order didn’t arrive sent 2 drinks

Went to drive through after ordering told to park up 25 minutes later got food not sure they understand the meaning fast food

13 pound for 7 chips and chicken

With the bucket offers, why can we not choose the pieces that go inside? Even if extra is charged for choice pieces? We love thighs and legs.. there were 1 of each only out of 6 in bucket. The rest were very dry and inedible !! Very disappointed experience, we are sorry to say. Time to change please?

Wow big difference from my last visit The service was immaculate polite young gentleman and the food was hot , all the condiments were put in my bag . Very impressed Keep it this way

order was no compited I need go myself to bring lost items when I come to KFC staff not say sorry or anything this was discasting I am not order food anymore from this place

as per usual do not lot at how much the quantity is missing 1 go get glasses!