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3.7
Based on 345 opinions finded in 1 websites
Score
Opinions
Shocking customer service from this hotel. Made an error when booking and rather than assist in correcting it was very much computer says no….. stay in the premier in down the road much nicer/helpful staff
Aiden Lynch . 2022-12-04
MORE AT Google
The hotel and Sapori restaurant closed for the public.
Michał Jarkiewicz . 2022-11-19
MORE AT Google
Had 3 rooms booked for wedding close by. Hotel cancelled at last minute. Very poor customer service. AVOID STAYING HERE!
Daniel Walton . 2022-07-01
MORE AT Google
Had a call nearly 2 weeks ago to say our booking has been cancelled, they refused to book us into the other Best Western in Chelmsford and are not refunding still! Something very dodgy going on, different excuses every time I call. No replies to any emails I've sent chasing it. You can't just cancel and decide to keep people's money! Avoid!!!!
Gemma . 2022-04-18
MORE AT Google
Very helpful staff. Entrance to car park could be better not really what you expect from a good hotel , but as I say the staff more than made up for it. ,
Leonard Blain . 2022-04-06
MORE AT Google
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