Sainsbury's Café in Chelmsford

Service on the till was pleasant, friendly and polite. No oat milk again. Wrong size drinks server and over priced. Breakfast is good value. Bacon is paper thin. Sausages were black. Nice freshly cooked, eggs on my plate, like rubber on my better Half's. Hash browns not crispy, almost stale, rubbery. One mushroom, hardly cooked, kind of warmed up. No tomato on menu, although when there was they were always under cooked. Aside from reasonable price, it would take so little to make it great. Poor management I suspect.

Waiting 15 minutes for a take-away jacket potato is not ok. Then for it to have minimal toppings on it is embarrassing. Doesn’t help they’re understaffed. Better spending your money elsewhere.

Food is good value although they are often running out of things e.g. mushrooms despite being based in a supermarket! Drinks are expensive. Tall older dark-haired woman who was "plating up" on Sunday 4th August 2024 was extremely rude when bacon quantity was questioned. Left a sour taste to say the least.

The restaurant closes at 3 PM on Sunday,we got there at 2.25,the queue was very slow like always,there seems to be no organisation whatsoever, by the time we got near the till we was told that there was no more hot food,the time was now 2.37.We wasted that time queuing then get told this.Overall a terrible experience,we won’t be going back

Only went the once for food and 1 kid ate free as I had lunch. Great stuff

Really mediocre breakfast quite a small portion not much flavour about the sausages and the dispensed cola is quite expensive overall the speed of service is good the staff are nice enough but the quality is lacking

Service is just so very slow. Only 1 person behind the counter taking orders and making drinks. Not their fault but they clearly are not properly staffed

Ok if you are a pensioner , but the opening hours are now reduced, so those of us that want a coffee when we get some shopping at 5 after work, no chance. Since COVID earlier closing.

Terrible, missing many core items from the menu left without ordering, I mean come on not got sausages? Theres a supermarket below you what a joke

Pleasant girl on till but no one could hear her as she was quietly spoken and screen stopped interaction.. Other mature assistant seemed bored and non engaging with customer or service FOOD standard so below across the board.. This cafe is always a poor representation of what Sainsbury stands for.. But sadly even the stores are becoming the same.. Lack of range due to the installation of Arhgos and empty shelves.. What's going on???

Never again. Visited 8am this morning. Wanted: 2 poached eggs on toast and a cappuccino without chocolate. They don’t do poached eggs so chose fried. Received: a cappuccino with tons of chocolate, 2 eggs with slimy whites and a crust over the yolks, Luke warm. Pretty sure they were left over from yesterday, certainly not cooked to order.

Disappointed. I ordered Porridge with honey and banana they gave me my honey and banana but no porridge. I waited 10 minutes for it then when up to order it again and they forgot the porridge so they done the porridge. I waited another 10-15 minutes until the porridge finally arrived. Coffee wasn’t great as it was rushed. The Cafe toilets were disgusting 🤢! It smelt and looked like it hadn’t been cleaned for months very unhygienic! I like Sainsbury’s cafe but this is the worst one I’ve ever been to!

Lovely cooked breakfast. Friendly staff.

Just love their flaked smoked salmon and prawn with granary bread sandwich. Yum😋

Fantastic coffee, snacks and meals. The staff are lovely, friendly and helpful.

Perfect for a light lunch before shopping

Went to explore learning its really handy good choice of usage

Very nice food and coffee but struggled to open the tartare and tomato sauce sachets

Good service. My girls and I had hot chocolate with cream for reasonable price

Sainsbury's Cafe at Springfield offer extremely good food at very reasonable prices. The Team are always very friendly and helpful.

Sadly every time we visit this cafe it is dirty. The tables are covered in food, trays and dirty dishes. This is in no way the staffs fault; it is a self clearing cafe but this isn't obvious. It also doesn't help that the tray ports are at the opposite end to the cafe so people are highly unlikely as seen, to clear their trays away even if it means walking one minute in the opposite direction. Not a comfortable place to sit, eat or dine. I tend nor to buy food as I'd have nowhere to put my plate.

my wife and I both had breakfast. the food was hot well cooked cooked and of good quality. our visit represented value for money

Good service helpful staff good prices

Had salmon new chip pots and salad hubby had fish chips and peas very tasty no photos sorry too hungry

Long wait, cold food and dirty cutlery..nice!!

Great service and lovely food. It was very busy but staff were friendly.

Used to like it a lot. Now they just seem to get confused with orders

Not bad food for a supermarket cafe. Can take a while to be served when busy.

Quick service with good coffee and good portions.

Very nice food, very relaxing place to be

Will refill your water bottle for you but the sign is at the end, after you have picked up and paid for a plastic bottle of water!

Quite clean cafe. Open early for breakfast on Sunday. Staff were polite and friendly. We chose the cooked breakfast, my mother did not want beans so chose the cooked mushroom. The photo is of three of the cooked sausages. The fourth between the two breakfasts was just about cooked enough to eat. These other three were barely cooked. The mushroom had also not been cooked properly and was barely warm. We have met there several times and the food has been good but they failed this time. It was too busy to complain at the time and my mother did not want to cause a scene. Down graded to a 1 star due to their lack of service and help from their customer service department.

We had breakfast it was lovely perfectly cooked and served by a lovely friendly lady . We will be returning.

Good food took a century to arrive though

30 minute wait for food but it was Sunday lunch time. Well worth the wait. Food lovely. This is the only Sainsburys locally that actually keep a good stock of the best selling dish.

Lovely staff and good pricing for food they provide

The staff are always very pleasant, even though the place is always busy. The food in general is a bit pricey but their cream teas are a bargain. You could have got more stars Sainsbury's, but cold scones? Kept the fridge? Mmmmm.....nope

Cheaper than the high street brands, but just as good. There's something for all occasions ranging from light snacks and coffee and cake to a Full English. Regularly changing specials as well. Recommended an early afternoon visit to avoid the rush!

35min waiting time for a lunch. Ridiculous poor service

As we went early was reasonably quiet. Friendly staff. Clean cafe. Food good but I had a create your own breakfast. Only had egg, bacon and mushroom. One mushroom isn't enough.

A lovely breakfast and very quick!

Excellent bfast. Value for money

Expensive, rubbish with staff shouting their haeds off.Avoid.

Really enjoyed our lunch good service xx

Great place we went there for coffee it was a mazing with a great chocolate cake!

Lovely food and lovely service.

Rude member of staff who wouldn't honour the price of a drink I wanted to buy that was ticketed 20p cheaper. I'll never use that cafe again.

Only thing missing was mushrooms!

Quite long wait, but good food, and many vegetarian options

Place was very busy but I enjoyed the bangers and mash. There was a mother and little girl sitting in front of me and it was lovely to see the little girl tucking in to her salmon lunch. That's the nature of the Cafe, it really caters to e everyone.

Good reasonably priced food, I had fishcake it was tasty. But the potatoes were a little rubbery

Could do with some fresh specials

Don't order omelette, like cardboard👎

Nice place good food, good customer service what else would you expect from Sainsbury's!

Selling out of date chocolate brownie not just 1or 2 days but 7 days out of date

If you need to know how many days there are until Christmas, just ask Gerry...

Ok food for the price. Staff are friendly too.

Today 26/10/18, the staff and service was very good but my meal was very poor I paid £6 for butter chicken that was not worth £2, sorry not up to usual standard.

Good quality food but there is always a wait at weekends of about half an hour for food

Not bad. Reasonably priced, reasonable breakfast.

Fantastic customer service! Always smiling even when busy. Lovely food everytime I've been in.

Really good for a breakfast, friendly staff, clean and good tasting grub, Thanks.

Gone to pot long wait for food (30mins) and when it did arrive dried up and cold never again 👎👎👎👎👎👎

Not impressed by the food. I had fish and chips. Whilst the chips we good the thin slice of cod covered by a thick crispy batter wasn't. I won't get that again. My wife took a cheese burger. That looked nowhere as nice as the advertised picture. She suggested it was previously cooked and frozen then warmed in a microwave. You can imagine how that tasted. Once again her chips were good. Would we recommend eating lunch there?. I think you know the answer...

50 minute wait for a bacon sandwich and a slice of toast! Both were cold too! Won't be back