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I visited with my family for a birthday dinner, and unfortunately, the service was not up to the standard we usually receive here. We were the only table in the restaurant, yet our waitress (a blonde lady) seemed more interested in her phone than attending to us. When our mains arrived, our glasses were empty, but she didn’t ask if we wanted more drinks, missing an opportunity to sell a bottle of wine. Additionally, she didn’t check back a few minutes later to ensure everything was okay with our food, which is a pretty standard part of good service. The food itself was as nice as usual, but three of the meals were served on cold glass plates, causing the food to also go cold quickly. This was a small but noticeable detail. On our way out, my mum politely shared her disappointment about the service, hoping it could be taken as constructive feedback. Unfortunately, rather than apologizing or addressing the feedback professionally, the waitress made a disrespectful face at her colleague behind the bar (who normally does serve) as soon as my mum turned away. This lack of professionalism aggravated me and prompted me to write this review. This has always been a local place we’ve enjoyed, but tonight’s service was far from what we’ve experienced before. If more attention was paid to customer service, the restaurant might not be so empty on a Thursday night.

We attended on Xmas Eve. There were 9 of us and we had booked a table in advance. Upon entry it was clear they were not prepared for us as no table was set. After staff pushed three tables together and hurriedly fetched some napkins we were able to sit. This restaurant does not have an alcohol licence so you bring your own alcoholic drinks. Popadoms to begin and then straight to mains. We waited over an hour for our mains. When they arrived the food was good quality, tasty, hot and nice. When it came to the bill my party was paying with cash and card. A staff member came over and my wife asked for the card machine. He huffed, rolled his eyes and plodded off to get the machine. We had obviously inconvenienced him. Overall it was a nice meal which took a bit too long to serve and the staffs customer service left a lot to be desired. Sadly, although I enjoyed the food, I will not be returning again due to the staff rudeness and the delay in receiving our food. Those two issues spoiled an otherwise enjoyable night.

I'd been wanting to try the place for a while since I always saw it full of people, so it must be good right? No. Mediocre service, extremely long waiting times (for 2 avocado toasts & 1 jacket potato) and they got my order wrong twice, I couldn't eat my food in the end because of it (i just asked for a jacket potato with no cheese, there was cheese BOTH times). Despite the order mistake we pointed out they shrugged it off. We where sitting outside near the window into the kitchen and I say a health inspector should be called, appalling stuff going on in there.

Couldn't even drink the coffee. Ordered a flat white and got what looked and tasted like instant.

Just popped in for their advertised coffee and cake. Coffee was pretty good but the carrot cake was exceptional. Staff were very friendly and happy to give their option on their favourite cake.

We happened upon this cafe during a bike ride and stopped for lunch. The beans on toast, a full English and veggie chilli were all really tasty. We decided to return the next morning for breakfast and, between the three of us, enjoyed both types of pancakes (the berry option and the bacon option) and salmon and scrambled eggs. Staff were friendly and food was good. No kids menu that we could see but I think they’d have offered a smaller portion if we’d asked for it. Not local but if staying in the area again we’d definitely return.

A beautiful venue with great staff & great food. We experienced the afternoon tea & not only were the options brilliant, vegetarian, diary free, gluten free etc. but the presentation was fab & the food tasted fantastic! We were provided with a top class service from the staff, who were friendly & helpful throughout our visit.

Works do, about 10 of us. Friendly and welcoming. Comfy and clean. Good selection of beers and broad selection of food on the menu. Our table had a mixture of burgers, mixed grills and pizza. All served hot and at the same time. The pizza was really, really good. Wonderful base and lovely toppings - I only intended to eat half as it was huge but ended up clearing my plate. Look forward to returning, we're looking to get out more and sort out somewhere for Christmas to. Would happily return with work colleauges or family. Good value to. Zero hesitation in recommending you give this place a visit.

What a great find! Fabulous food and service 5*. Barmaid Liz was great, very friendly and very welcoming. The food was 5* and will definitely visit again. Looking forward to when their airbnb opens so we can stay, eat and drink! We'll be back again.

Just had dinner here tonight. Food was good quality and very tasty and portions were large too. We could easily have shared a main. Very good service too and reasonably priced. If we didn’t live 3+ hours away we would definitely return. Thank you

Popped in for coffee. Really good. Staff very welcoming

60th bday party 26/10/24 from booking the event until the end last night the kervan kitchen management and staff were superb! Food and drinks faultless and singer amazing. Great atmosphere - well done Kervan Kitchen Brentwood.

Llevó a mi familia a conocer amigos aquí todos tuvimos diferentes entrantes y principales puedo decir que nadie estaba decepcionado mi hamburguesa era malvada y mi pareja dijo que la suya era encantadora y el personal era muy amable. Volveremos pronto gracias chicos

Staff very friendly the food was amazing tasty and hot prices we Very good would recommend the restaurant if you are ever in mildenhall thanks to all staff