Eatons in Braintree

I'd been wanting to try the place for a while since I always saw it full of people, so it must be good right? No. Mediocre service, extremely long waiting times (for 2 avocado toasts & 1 jacket potato) and they got my order wrong twice, I couldn't eat my food in the end because of it (i just asked for a jacket potato with no cheese, there was cheese BOTH times). Despite the order mistake we pointed out they shrugged it off. We where sitting outside near the window into the kitchen and I say a health inspector should be called, appalling stuff going on in there.

Carina is absolutely lovely. Made a big fuss of my Grandma as it was her birthday. Delicious food, delicious drinks. Hoping to go back many times and it’ll be our new regular! Thank you, Carina ❤️

Eatons cafe has a good range of lunchtime foods sandwiches, panini, Jacket Potato etc. . The food was very tasty and great value for money. Staff were very friendly. Would happily recommend and I look forward to returning soon.

Sorry to say but very disappointed. Coffee not great, jacket potato microwaved and hard, coronation chicken was the strangest I have ever had. Not great quality ingredients. Need to get the basics right im afraid.

Food was perfect and the customer service from the blonde women was brilliant, definitely come back and friendly staff👍

There were layers of disappointment here. Go elsewhere. A simple order of coffee and a bacon sandwich. The salad was warmer than the cold bacon, the sandwich looked like it had been mauled and the crisps were damp. The cutlery served were dirty and the cup obviously damaged and dirty with a stain. The service was poor and people left due to it taking too long and poor quality shown in service and food. It is in a lovely building however I felt incredibly disappointed and uncomfortable.

Horrific, 40 minutes before we received our drinks and an hour before we received 2/3 meals which were cold. We cancelled the 3rd meal as we’d had enough.

Awful! So little care taken to make any effort to deliver a good service. After waiting an extraordinarily long time (I saw a Just Eat delivery man leaving so guess they were priortising takeaway orders rather than ours), the sandwiches looked like had just been thrown at the plate rather than placed with any care, they were mis-shapen and looked awful, the coronation chicken was mostly just raisins and lettuce in sauce, hardly any chicken, they had emptied the remains of a crisp packet onto the plate, not a single whole crisp, just crumbs. Got the impression they really didn't care what we thought, just took our money and delivered crap. Will not be returning!

Never had anything so awful. After a 20min wait I had to ask for our hot drinks we had ordered. The omelette that was eventually served up was very flat and tasteless (find the mushrooms) with black burnt bits from where it was cooked on the hot plate on the underside. It looked awful but my friends was very gracious and tried to eat it. My smashed avocado was very bruised, too much lemon mashed in and the poached eggs were hard and like rubber. I did ask for my eggs to be cooked properly and not ‘snotty’. When I went to pay I was asked how the omelette was and I did explain it was burnt and tasted burnt, the response was to ignore me, when I said my eggs were hard and like rubber and I’d asked for them to be properly cooked but not hard. I was being spoken about and laughed at by the young male waiter and the lady who I’m assuming was the owner. No apology was offered We most definitely will not being back.

We ordered our usual office Friday breakfast and thought we would try Eatons. So disappointing as when breakfast rolls arrived there was only 1 sausage cut in half which was advertised as 2 sausages. In addition to this, we spent nearly £7 on eggs florentine which was also advertised as 2 eggs but only 1 arrived. We have tried to contact Eaton’s directly but we have no received a response. Waste of money.

Come here if you wish for a great meal, the staff are very friendly & do their best to be as helpful as possible

Food was hardly impressive, considering it took over 30 minutes for 2 paninis. What was more concerning was what me and my husband overheard, the manager being almost aggressive and sarcastic to the poor waitress. Working in a trade union I am appalled by the workplace etiquette just by a couple minutes of overhearing, which was not difficult. Sounds like an awful business to support and we are glad to not be coming back.

The only good thing about this place is the waitress.... If you want badly cooked food, hygiene problems & a chef that claims she is not a cook or a chef, but most of all throws abuse at you then go ahead and eat here.. She should be shut down.. Only one star as unable to click on a no star!!!!

When a customer complains about the food being undercooked, the last thing the establishment should do is fire off a torrent of abuse at that customer. The food was not good and took an age to arrive. Very poor.

My Eggs Benedict was the best I have ever enjoyed. My friends had other items including Jacket Potato with trimmings. All delicious. Service very good.

Went here for lunch and had amazing eggs Benedict and jacket potato with beans and cheese. Will be back again !

The bestive festive panini. Great staff, excellent food, very quick service. Would recommend to all.

Had afternoon tea for a party of nine here on Tuesday. The main problem was that there appeared to be nothing prepared before our arrival and the teas for two came out one set at a time as they were prepared separately. Possibly this was due to lack of space in the kitchen area. There was plenty of hot tea and the waitresses were pleasant but couldn't speed things up. The vegetarian tea was not liked by our Vegetarian member but I cannot comment further on this as she said her thoughts to the manager. I would not go again as a large party but have enjoyed a lovely coffee and sausage sandwich in the past there.

Excellent place for afternoon tea. We had piping hot tea and delicious home-made cake all for a very reasonable price. And the service was very friendly and efficient.

We happened to be in Braintree early so decided to go to Eaton's as the website opening times showed 7am. At 8.15am it looked far from open - on phoning they opened at 8.30am - the internet was wrong. Not a great start when you...

Supposed to be a meet up for coffee and cake, took ages to bring out, not all together. We all had our drinks at different times. It’s tea and cake, not very complicated to get right!

I have just been for a lunchtime meet up with some friends. The service was excellent and the sandwiches were nice and full of tuna and cheese. Good value for money

As soon as I walked in I was greeted by all the amazing staff and my order was taken within minutes of me sitting down at the table. My drinks were served to me very quickly, which was especially impressive considering how busy it was....

I took my children to Eatons at the weekend, we seated and were served quickly. The manager had a beaming smile and made the children feel at ease as they hadn't eaten inside anywhere for a long time. The salad boxes are amazing! and so...

Have used this place many a time over the years - service has always been a bit on the slow side tbh, but food always good. However, today something had gone badly wrong. Was warned on arrival there was an approx 25-30 mins wait for...

I don't understand how this place has such great reviews. I've been there a couple of times, both times it took nearly an hour for them to bring us our food. I mean, how long does a simple bacon and brie sandwich take to prepare,...

Delicious food, beautifully presented and outstanding customer service. Best cakes and deserts!!! Highly recommend. Had afternoon tea boxes, and were absolutely amazing!

Did a search on Facebook marketplace for afternoon tea deliveries in Braintree and chose Eatons. So glad we did. Afternoon tea was made to order and fantastic quality, couldnt ask for anything better. Delivery was very prompt and as promised. Made our 10 year anniversary...

Had the Tea for 2 sunday lunchtime take away, food was fresh with amazing flavours. Would recommend this as a definite yes.

Had afternoon tea delivered today have to say it was so nice , very good service the food was lovely and fresh very good value for money . Would definitely recommend

Wow what a great afternoon tea delivered to our door,far more than we expected will certainly have another.

Eatons is such an enjoyable place to have something to eat or drink. The staff are so friendly and helpful and the ambience is the best. So far I have tried their Gluten/Wheat free Breakfast and Hot Chocolate both of which were definitely delicious! My...

When I walked in I was welcomed by the owner and the chef which are very polite I went to sit with parent's who were already in my order was taken 5 minutes after arriving which I was very happy about The drinks arrive for...

Love this little cafe. A simple but extensive menu. Yes its a little more pricey than others nearby but I keep coming back. There is no rushing just allowed to sit and enjoy your drink and food.

Well, what can I say, I LOVE, ABSOLUTELY LOVE these guys breakfasts. Portion size is brilliant and presentation is on point! The quality of the ingredients is good and at a decent price too. I was served by friendly staff and nothing was too much trouble. Absolutely amazing Restaurant with a nice, Homely feel. Will be definitely coming again, and again, and again!

I never write reviews but wanted to make sure this place gets a good reputation due to its lovely food plus amazingly friendly staff...While visiting Braintree we stopped and had a bite to eat at Eatons tea room as we liked the look of how everything looked and was laid out plus the food that was being served looked nice... the service was spot on, letting us have just enough time to choose of the menu before asking us if we were ready to order... the food we ordered was lovely and definitely try the Oreo cheesecake milkshake if you like deserts... after we finished we were asked if everything was ok by the waitress plus the manger came over and also asked if everything was ok and we had a lovely chat... everything and everyone was lovely...So if your in Braintree and need to eat or just want to sit and have a coffee in a relaxed friendly environment I can definitely recommend Eatons :)

Amazing place to eat. Food was amazing, loads of choice and service with a smile :) Must have coffee and walnut cake. Will definitely be returning many times.

Have to say food & service was brilliant. But the manager needs retraining!As a restaurant manager,myself, I value my young staff. They are the ones, front of house, representing the company & the first port of call for a problem.The manager here bullies these young people. I watched her speak to a young girl, who is obviously new to this trade, like something she had trodden in! Respect is earned & that ‘lady’ needs managing herself.As I said at the beginning, food & service faultless.

The food and service was very very good.This is clearly a very popular location to eat at, and so the staff don’t get a moment to breath.The lunch was tasty, coffee was great and the service came with a smile.I’ve said real world experience, because the changes that many businesses have had to undergo is vast and I feel the staff have adjusted incredibly well considering the pressures they are underI will definitely be returning next time I’m in Braintree

I took a few clients for lunch in the week, I stupidly didn't book a table for us all but I was greeted by a lovely young lady, Elle? I believe who couldn't of been more helpful and accommodating. The food was fresh and tasty too. My customers and I were very impressed by our waitress, premises, facilities and the food. I will certainly be back again. Thank you.

What a lovely and bright place, lovely cakes and fantastic chocolate milkshake x Nice friendly staff x

We had excellent Americano coffees and GINORMOUS pieces of delicious coffee and walnut cake. Prompt, courteous service in their newly refurbished premises. Well worth dropping in.

We walked into this cafe which we are regulars at. And we were greeted by the manager which was nice. But we had to wait 15/20 to have our order taken but the lady who served us didn't even apologies for the wait specially when we had to wait a while. But karina was very helpful when she got my mum some sugared water becsuse my mum's sugars where low so I am very happy about that. The food arrived within 10/15 of ordering my parents and brother enjoyed there's and mine was alright the bacon seemed a bit cold in my BLT baggette. I would definitely try this again in the near future

Cakes and scones are freshly baked and tasty. A lot options on the menu including gluten free, vegetarian and vegan.

Delicious pit stop for hungry kids - cakes went down a treat! Good value and really friendly staff. See you again soon!!

The staff here are so lovely and the food was perfect. They even packed us off today with some free samples from their new patisserie fridge.. yum

Such a lovely tearoom friendly staff. Nothing is too much trouble. Great selection of freshly made food including delicious cakes. 100 % recommended

Went with my partner for lunch today. Ordered 2 x brie bacon and cranberry toasted sandwiches, white coffee and an iced coffee. Iced coffee came warm without ice and the white coffee came luke warm. I asked the waitress if she could put ice in my coffee and she did. We waited for at least 30 mins or more for our food to arrive. When it did arrive the waitress brought only 1 sandwhich. When i mentioned i otdered 2 sandwhiches she said ‘yes i know thats my fault’ and ran away without any explanation. Waited and waited for the other sandwich to arrive but then decided not to wait and share one sandwich between us. My partner explained to the staff inside the cafe that we no longer wanted the 2nd sandwich. As it was a hot day i really wanted to order another cold drink but felt a bit awkward doing so because i was not sure if they were busy or just didnt know what they were doing and i didnt fancy waiting any longer. I went inside to pay whilst my partner finished his half of sandwich. There were 3 women behind the counter. None of them acknowledged i was standing there. Most people had left outside in the eating area and there was hardly anyone inside so i guess they just didnt want to deal with me. So i asked if i paid here? And then i got an answer. ‘Yes just a minute.’ After finding the calculator the waitress couldnt remember or even have any record of what we had so i told her what we had to eat and drink. Theres no eat out to help out in this establishment because i paid over £12 for 3 drinks and 1 toasted sandwich of which wasnt that great the bacon was very fatty. No apologies for the bad service!! We went away still hungry and thirsty. Would just like to add that i know we are in difficult times with the covid situation but this place is just a shambles. No name or telephone number taken for track and trace. How can other cafes and restaurants get it so right yet eatons get it so wrong? At least you get a help out to eat out discount at most other places!!Also i got the impression the young waitress was new to the job. She was obviously struggling and needed training where was her support? I can only assume there must be some bad management issues here. Dont bother eating here. You get a better service at a Macdonalds drive through!!

Feeling hungry while in town so popped into Eatons...Fantastic food and amazing staff!!!! The cake was amazing as well... definitely recommend

My grandparents and I visited Eatons for lunch and we was not disappointed! The staff was all very friendly and the food was great also. I would highly recommend.

tried it years and wasnt disappointed it has now changed hands. popped in there a couple of saturdays ago with our young grandson thorougly enjoyed the milkshakes he had two with a ham sandwich

Eaton's has always been an gem within Braintree that people brush past only pausing to meet any huge furry dogs that might be attendant with owners sitting outside. That's certainly how I thought of the venue until I started eating there with friends. It's a reliable place serving the usual basics, inexpensive with great attention to service with genuinely happy staff that acknowledge frequent customers by name, something not experienced at the chain outlets found elsewhere in Braintree & Freeport. It's clean and mostly airy inside, wooden beams etc make it attractive so much so that regulars forget that this place really stands out to tourists compared to corporate food franchises everywhere else. So in the first week under new management it seems to be business as usual and long may the new managers be wise enough to know that loyal customers are loyal because of the staff that they have known for years in some cases. It takes wisdom to avoid makes changes that cause staff churn or needing to attempt to draw in/back customers that moved on.

We were just visiting the town and came across this delightful cafe seemingly run by enthusiastic young people. The service was excellent and all of the staff were so welcoming. Oh and the food was also very good.

This is a great little Tea Room, The staff were very warm & welcoming, the food was prompt, fresh and tasty. I loved the cream & scones we ordered with a lovely fresh coffee and would recommend it.

Looking for a nice place to take the kids for a fry up on sunday and stumbled upon this lovely tea room. The food was top notch and the staff were very friendly. Also the cost is very reasonable for a family of 4.

Overpriced, food covered in flies and the rudest, dense waitresses I have ever encountered. Stopped by due to the good reviews, however my experience was very different. Ignored for a full 10 minutes, no apology and food dreadful

Just had a fantastic breakfast in this wonderful place. Great food and superb friendly staff who made us feel very welcome. Not only did the staff make us feel welcome, they gave the same treatment to each and every other customer. Special mention to the Spanish waitress who was really kind in polite encouragement for learning the language.Great food and great service - Well impressed and will most definitely visit again.

We have been going to Eatons for a number of years with the family when in Braintree and have found all members of staff polite and friendly. Thankyou to the team for making our expeariance an enjoyable one again today.

Iv had a good few visits but one person in particular really makes us feel uncomfortable. Her attitude is not manager material and should be aware that for regular customers come back that they need to be made to feel welcomed

We were on a time construction due to other commitments however the staff were very accommodating and brought out our drinks straight away and even though it was super busy, our food came out within 15 minutes. It was beautifully presented and tasted delicious! Very friendly and inviting staff. Will definitely be back!

This Cafe only takes cash for the purchases, however, no where could I find a notice saying that cash only is taken for payment. i was told I could use an ATM to withdraw the cash - not good when using a credit card and get charged around £2.00 for a cash withdrawal. Also the food is pricey for where it is, compared to other cafes in the area. In essence:

What a lovely little hidden gem! Food was delicious and service was great. We didn't have to wait long to be served and nothing was too much trouble for the accommodating waitress. Will definitely be returning to try the afternoon tea as it looks amazing!

We eat here several times a month whilstbout shopping. The food is always to a reasonable standard.

Been here several times now since I last reviewed a couple of years ago and felt it was well worthy of another. Last time I visited I ate outside in a lovely Al fresco area, but although it was a lovely sunny day today, it hadn't warmed up quite enough to brave it this time. This was a shame but didn't detract from a lovely experience which confirmed my impressions on previous visits.

Great place to eat or just have a coffee, very friendly helpful staff,I would recommend this place to everyone.

Visited with my dad and two young children. Great choice of food for all ages and tastes. My little boy accidentally knocked something off the table and the staff were great at making him not feel bad. Lots of tables and a lovely outside seating area to people watch.

Just stopped by for a light lunch today.

A delightful cooked breakfast both meat free and regular,with toast. Friendly helpful staff. Parking nearby in George yard multi storey.

We visited this cafe for lunch. The waitress was very helpful and could not do enough for us. I had the chicken salad with cranberry sauce. Which I have to say was a lovely accompaniment.

Found this place as I was killing time for car repairs. Pleasant location with outside seating available(not nice for non-smokers) Nice & cosy inside. Served a great breakfast by a very nice team. Will definitely be back when I’m next in town👍

Have eaten here a number of times,. for breakfast and lunch. The food is excellent with a good menu to cover all choices you may want. They are happy to make something bespoke if not on the menu and they have the ingredients. Cakes and scones are all home made and are very good. Would recommend this as a place to eat to evryone

I decided to have a little coffee break with my mum their. I love where it is located in the middle of all the hustle and bustle of the shops, and they had fantastic quality food and wonderful customer service, I literally nearly forgot where I was and what I was doing because it is so cosy there.

Have just had the most lovely lunch at Eatons in Braintree. We have never eaten here before but we can't praise it enough. Freshly prepared food,really hygienic as can watch the food being prepared and great value for money,not to mention friendly staff.

When I first walked in I had a lovely warm welcoming from the staff on shift the food I had was lovely and all the staff made me feel welcome also it was nice and warm in there I will be coming here again I would love to say a big thank you to the staff and I will be back soon thanks

What a gem! This is a great find... guaranteed a warm welcome. Friendly staff set the tone for a great lunch time. Menu varied with something for everyone. Fresh food beautifully presented - couldn't be better!

So nice to have somewhere in braintree I can go to eat knowing they cater for coeliacs! Amazing food and great service, staff are all so lovely ❤️ x

Amazing service even though it is busy they always keep up the hard work. I would like to say that...

I popped in here Saturday lunchtime for a quick snack and they were so busy i had to eat upstairs, which is fine. The flat white coffee is exceptional, perfect temperature and strength. The goats cheese and chilli chutney panini was delicious.

Went here today with my partner as Eatons was rated top cafe in Braintree on Trip Advisor. We sat at the only empty table downstairs, the food did look lovely. We waited while people who arrived before us were served which did take some time. Two ladies came in and sat at a table that needed clearing, the waitress came over and started to clear their table. We didn't really mind her doing that before taking our order even though we had already waited 15 minutes (there were only 5 tables downstairs). She then went over and took their order! We had been completely ignored since we seated ourselves, not even a 'be with you soon', so as they weren't interested in our custom we left. We did then get a dirty look from the waitress. Won't be recommending Eatons to anyone.

I dont know if it was a bad day here but we had scrambled eggs on toast and an avocado scrambled egg breakfast that was tedious to eat because the egg was well overdone and need squashing to make it edible. The service was polite but not enthusiastic so overall not impressed.

Only recently tried this place and only for breakfast which was very good well actually excellent. Rated very good but this will probably change to excellent once we have tried the lunch menu because it Lunch is as good as breakfast then excellent will have to be our view.

We came as a party of 23 people for Breakfast on Monday 4th September. We pre-booked in advance, and Tracey allocated the entire upstairs to us.

Great polite service, a lovely seating area outside and just what I needed. Maybe freshen up the tables inside but...

We went on Sunday August 13th. We'd been to a wedding the evening before, and had a journey ahead of...

Después de mucho debatir y muchos lugares para elegir, mi pareja y decidimos ir con Eatons para nuestro hijo, s1 cumpleaños street, fue una escapada tranquila juntos para celebrar su 1 calle y no nos decepcionó en Eatons todo, todo el personal era amable y servicial a todos nosotros.

Although the menu at Eatons is not directed to some health freak obsession - it does allow you to get a better quality and tasty meal or light snack compared to the greasy pastries that pass as food consumed by the masses at the likes of Greggs not too far away. Not snobby in any way but why would anyone seek to eat or stop for drinks anywhere but Eatons if for no other reason that the service is truly dedicated, swift and polite. Good seating with tables not too close together inside and somewhat chunky (Inspired by Minecraft maybe?) seating outside - the ideal choice to meet some of Braintree's most social doggies.

Una universidad aquí para el almuerzo en muchas ocasiones. yohan recomendar.

Llevado por un desayuno del día del padre por mi hija. Sentado en un espacio exterior en el centro comercial. Muy buen menú con algunas opciones diferentes deliciosamente así como versiones grandes o pequeños de la "inglés completo"

A mediodía almuerzo delicioso bien preparada y bien presentada. un lugar práctico también comer el centro de la ciudad

Visited Eatons for Our Lunch as Usual when in Braintree and as Usual was Lovely. This Cafe is a Great Little Place in The George Yard . We Always go There and have Found the Food and Service Good and it is a Reasonable price . Can really Recommend it.

By the time I got to this cafe, I was tired and hungry to the point that I couldn't easily make decisions. However, the appetising scones on display immediately made up my mind that I wanted one, and the waitress who served me was very kind and patient with my indecision. The fruit scone did not disappoint. It was one of the best I've ever had: soft and light in the middle, slightly crusty on the outside (in a good way), served warm without my even having to ask, with room-temperature butter that you could actually spread. And the pot of tea (that poured reasonably well) certainly helped to revive me as well!One problem I've noticed before with this cafe is that, because it's relatively small and they do all the cooking in the same room as the tables, the smell of other people's fry-ups clings to your clothes afterwards.

Had a fab time drinking tea and eating hot buttered hot cross buns after the Good Friday walk of witness

Popped into this little café tucked away in George Yard and ordered a hot chocolate, which turned out to be the best I've had in years.

Whilst we only popped in for a pot of tea for two I can honestly say the lady server who served us was so accommodating and warm. We chose to be seated upstairs, it was not warm up there but once addressing this to the member of staff she kindly apologised (she had forgotten due to being on her own & busy) she put on the electric fan heater, within minutes she came back upstairs with an electric heater for us only to apologise again. Staff like her really are genuinely fantastic!I didn't catch the name of the lady that was running the tea room but for her manner alone I would not hesitate to return.

My friends and I have been going to Eatons for many years and we have never been disappointed. Tracey & family and her staff are always friendly and nothing is too much effort for them. They always greet you with a smile and even though they might be busy never let the friendly service slip! Extensive menu and comfortable homely surroundings. Afternoon tea is a must fresh, tasty, and affordable prices compared to other establishments in the town. Looking forward to our next weeks visit. :)

Great afternoon tea , usually for 2 but adapted for 3 people, lovely sandwiches on fresh granary bread, they changed one of the fillings for us as we didn't want egg mayo so had tuna mayo instead ! Beautiful home made scones with plenty of jam and cream , thoroughly enjoyed it all , will definitively have it again !!

Not had a bad meal there yet! It's bigger inside than it looks, and with the pavement seating, there's room for everyone. There is quite a large menu, with a good selection of hot and cold snacks and meals, and daily specials too. Well worth a visit.

Food was great as was the service. Very kind team of staff led by Tracy. Will definitely be back again x

Very pleasant staff and nice surroundings. Good for taking the family too and nice food and the prices are ok too.

Went here for breakfast with my mate, it was sooo good! Great value, and amazing service, will definitely be going back!!