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4.5

Based on 188 opinions finded in 2 websites

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Nº 117 in 483 in Huntingdonshire

Nº 22 of 109 British in Huntingdonshire

CUSTOMERS TALK ABOUT DISHES WITH..cookedcakeladycoffee

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Couldn't even drink the coffee. Ordered a flat white and got what looked and tasted like instant.

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Dan neve . 2024-09-20

MORE AT Google

Visited pinnies and had breakfast roll and cuppa.Very polite staff and very clean Food delivered too table by a polite young boy, very impressed with his tableside manner Good visit all round

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Vanessa Burge . 2024-08-09

MORE AT Google

Service brilliant and the food was excellent. Another bonus was the price three of us had lunch for less than £30. I will recommend Pinnies to all my friends.

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Douglas R . 2024-06-20

MORE AT TripAdvisor

The place was empty when we went in for lunch. The atmosphere was not too welcoming but as our favourite cafe was closed, we sat it out. We ordered food for one of us as I was still quite full from breakfast that morning. Remarks coming from a lady in the kitchen, suggesting they were disappointed as only one of us had ordered food. The sandwich came out very quickly, the food was fresh. We could hear a lady in the back obviously not too pleased with a member of staff - listening to her rant, the staff member definitely wasn’t there! We couldn’t help but hear as the lady was quite vocal! We won’t be going back as it was unprofessional of the staff member and we didn’t feel comfortable. We will stick with our trusted favourite next time!

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Lisa . 2024-06-12

MORE AT Google

Pinnies is the most friendly place and is absolutely worth a visit. The staff are amazing 👏

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Karen Clarke . 2024-05-27

MORE AT Google

Very busy, which is always a good sign. Had a bit of a wait because of the pile of orders before mine. Very pleasant staff. Drinks were worth the wait. Recommended.

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pele1950 . 2024-05-19

MORE AT Google

As a charity caff should be great food great service wonderfull crew of staff and all for a great cause you must go see for your self A****

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Benjamin Rawlins . 2024-05-02

MORE AT Google

Catered for my dads wake. Very understanding and helpful and supplied lovely food for our afternoon tea theme. I woukd definitely recommend Pinnies. Many thanks

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David Young . 2024-03-12

MORE AT Google

My partner had his haircut by the barbers next door and since my daughter had sat nicely whilst he was being serviced we decided to take a trip to this cafe that is located right nextdoor as a treat. Unfortunately we didn't even get to sit down as another customers dog barked at me, unprovoked, twice. Once when I was trying to look at the menu on the wall and again when I knelt down to ask my three year old what she wanted to eat. After this I felt uncomfortable and unwelcome so I decided we should leave. I thought the sign saying 'Dogs welcome, people tolerated" was a joke but it would not seem to be the case this time.

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Dawn Morehen . 2023-12-20

MORE AT Google

One of my favourite cafes anywhere. And I love cafes. Wife and me always have such a pleasant time here and the food and service is off the charts. Lovely place.

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George Cook . 2023-12-07

MORE AT Google

Lovely warm welcome on a cold day and simply delicious food. An extensive menu and cosy setting when I needed to break a long journey. Glad I found it!

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Trek18871994088 . 2023-11-30

MORE AT TripAdvisor

Stopped into Pinnies early afternoon while exploring the town and reading good reviews about the place. It is in a nice quiet street with outdoor seating and a charming setup however I was sadly disappointed. I had a pot of tea and scone.. and perhaps if this was my first tea shop visit during my UK trip I may have rated the scones higher however having become a bit of a scone expert over the past 4 weeks I had to compare it against my previous experiences and sadly it did not rate particularly well. The most disappointing part of my visit however was how disorganised they were. The counter area was a mess with spillages over both the worktop and floor, all the indoor tables and half the outdoor tables were full of leftovers - it did not look pleasant and only left me a choice of 2 empty tables. The young girl serving appeared stressed asking me for my order within moments of me walking in, perhaps she mistook me for a regular, and did not offer me either a menu or table. My tea and scone was delivered by a more mature woman who was polite however did not leave me feeling welcomed or valued in any way.

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Neil Moss . 2023-08-17

MORE AT Google

Lovely coffee and great customer service.

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Bongo . 2023-08-16

MORE AT Google

GREAT FIND and dog friendly. Had coffee, tea and home made cakes. The lady owner was so welcoming even though it was almost closing time. She was so nice, told us not to rush. The drinks and cakes were delicious. Best victoria sponge and lemon drizzle I've had in a long time. The other food looked good quality too.

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Susie Moncrieff . 2023-05-17

MORE AT Google

Big Breakfast Bap is delicious and really good value. Freshly made to order with good quality ingredients in a large fresh bap. Two rashers of bacon, two sausages and two fried eggs. Cost £5 - highly recommended.

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Nick E . 2023-03-06

MORE AT TripAdvisor

Only stopped for coffee but it was a good one! Staff were very pleasant and helpful. Will definitely go again

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Valerie Sage . 2023-02-15

MORE AT Google

Small cafe. Nice decor. Friendly staff. Enjoyed my eggs benedict and cup of coffee. I would visit again

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Darren Beard . 2023-02-13

MORE AT Google

Can't fault this little cafe lovely food and service.

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Jackie murray (Jakki) . 2023-02-13

MORE AT Google

Very nice cake but absolutely awful coffee. Ordered a flat white, was a white Americano at best, but even if that's what it was, that was bad as well. Maybe best to get a cake and a cup of tea if you visit.

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Mark Davidson . 2023-01-21

MORE AT Google

Asked for 2 sandwiches. Some garnish not available . Asked for both on granary . Got home one was on white bread which did not taste fresh .£11 for 2 sandwiches and crisps . Would t go again

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Carole Phoenix . 2023-01-07

MORE AT Google

Nice small cozy local cafe, good to see vgn options

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Jp Russek . 2023-01-05

MORE AT Google

Always a pleasant experience. Good coffee, friendly service and cosy surroundings.

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Susan Taylor . 2022-12-27

MORE AT Google

Lovely family run cafe with the warmest welcome and friendliest service

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Sebastian Wilkinson . 2022-11-05

MORE AT Google

WoW!!! It's an amazing place. Don't forget try their DELICIUS chocolate cake,it's absolutely wonderful if you are a chocolate lover.And if you're not,they have other equally extraordinary cakes. You can also try their great and huge bups,especially the breakfast bup,as well as an extensive variety of dishes,and all for a reasonable price. Definitely,I adore this place.

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Jonathan King . 2022-09-09

MORE AT Google

Very lovely staff and you get a giant pot of tea, nice relaxed atmosphere and lovely grub

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Cheska Loo . 2022-09-02

MORE AT Google

Wow. Thank you so much. Not only did my son and I have a lovely lunch here today, I then found out children eat for free (in school holidays). To be fair the food was so nice I would have paid more than the asking price anyway. Will 100% go again. Staff were lovely and we had a really nice time.

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Dan Cooper . 2022-08-17

MORE AT Google

It is lovely shop, so helpful with disabilities who loves working with them, he is lovely cute man, so proud of him, this is my favourite shop in all Huntingdon

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Robin Newman . 2022-08-17

MORE AT Google

First time eating at Pinnies despite it being on my wish list - and near enough on my doorstep - for some time. Went with a friend on Friday and they were absolutely lovely. Treated us like old friends. Food was good and fairly priced, with a good variety of light lunches and fresh bakes. The book swap bookshelves outside are just an added extra gem, a little like the telephone box libraries you can leave and take books as you wish. I will definitely be back!

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LA De Stefano . 2022-08-13

MORE AT Google

What a wonderful little coffee shop! Friendly staff, delicious food (plenty of vegetarian and vegan options available) & a varied menu to choose from, including amazing cakes and really excellent coffee with dairy-free milk available too! The great thing too, is that it is supporting/part of the Mencap charity and, to top it off, there's a selection of second-hand books too! What is there not to love?! Highly recommended. 😋👌

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Debby Jones . 2022-07-21

MORE AT Google

Pleasant establishment to enjoy a meal in, staff friendly and welcoming 👍

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Laurence Anderson . 2022-07-01

MORE AT Google

Poor customer service, a smile would kill

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zoe . 2022-06-14

MORE AT Google

Lovely selection of savoury and sweet delights all freshly made on the premises. Vegetarian options too. This is a very friendly place with great food and service. It is a Mencap cafe. Met up for a festive afternoon tea and cannot fault.

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Nicola R . 2021-11-23

MORE AT TripAdvisor

Called in to get a takeaway 3 sandwiches 2 coffee and 3 cakes very expensive for what it was. The bread was dry even my daughter complained how dry and my cake which was a new cake uncut until I had a piece very dry too. It was disappointing but the staff were very nice and friendly

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tjai9220113 . 2021-11-11

MORE AT TripAdvisor

Absolutely delightful tea room with homemade cakes a particular delight

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Robert Barrett . 2021-10-20

MORE AT Google

Clean, friendly, great prices and great food

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Karl O'Brien . 2021-09-23

MORE AT Google

Gorgeous tea shop, run by lovely friendly ladies. The cakes on display looked delicious, but we didn't have one, only because we didn't have room. We had a sausage bap, which was huge and the sausages were good quality too. I would recommend Pinnies.

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Jackie Wise . 2021-09-07

MORE AT Google

Lovely tea/coffee shop. Only popped in for a take-away coffee. Bought a Mocha + biscuit cake; delicious.

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Andy Buck . 2021-08-08

MORE AT Google

Called in here on the way to The Midlands. We visited three years ago when passing through and the standards have not changed. The cafe is still excellent, the food is still very fresh and tasty and the staff are all wonderful, helpful and friendly as on our previous visit. A joy to visit and we shall definitely call in again when we are on our travels out and about.

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Derbyshireflyboy . 2021-07-23

MORE AT TripAdvisor

Friendly staff and good food. We really enjoyed our breakfast there

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Anna Cetinbas . 2021-07-02

MORE AT Google

Lovely cake, tea but most of all lovely kind people and service- thank you. Found only by chance but will certainly be on our map now. Super homemade cake! We hope that this cafe is supported and valued locally too.

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Tracy Reeves . 2020-03-06

MORE AT Google

Popped in after a wander round. Great service excellent food and drinks. Reasonable prices. Worth a visit

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markgU8973MH . 2020-02-01

MORE AT TripAdvisor

Just a 4 X lattes today. But gluten free options too if wanted!

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Gillian Hall . 2019-10-16

MORE AT Google

Needed a break whilst travelling the A14, had my elderly Mum with us, so wanted something nice but easy. Pinnies was a great find, lots of choice for good quality fresh cooked food/drinks. Really well priced. Lovely staff. Street parking nearby. Then to top it all off its run for charity : Mencap. Win win. We would definitely come again next time in the area. PS also has WiFi

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suek298 . 2019-10-07

MORE AT TripAdvisor

Lovely cafe. Staff happy, friendly, very welcoming. Service excellent. Nothing to much trouble.

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Dawne Abraham . 2019-10-04

MORE AT Google

Delicious English breakfast, good quality and lovely family team working there

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Eduardo Martín . 2019-08-19

MORE AT Google

Pinnies is, I believe, operated in cooperation with Mencap and is a small storefront cafe close by the waterfront. Serving excellent snack type meals and excellent cakes, it is a good spot for brunch as well. Very friendly staff and good service.

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Anthony L . 2019-08-15

MORE AT TripAdvisor

We are really fussy about fresh coffee but can thoroughly recommend this place. The wide variety of cakes is not for those on a diet, be warned they are too good to resist. The ginger cake with the biscuit base is novel and thoroughly recommended. A definite place to stop next time in the area. Staff are delightful!

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LindseyF953 . 2019-08-14

MORE AT TripAdvisor

A wonderful friendly cafe with reasonably price food. Welcomed children ..gave them all colouring books and the bacon baps were scrummy. Will definitely be back and highly recommend

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mmmmcupcake . 2019-05-17

MORE AT TripAdvisor

Good coffee - extremely friendly and helping a good cause. Cosy.

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Gina Corley . 2019-05-15

MORE AT Google

Cute little cafe. Great sausage bap and nice big pot of tea. Shame its closed at weekends!

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Vanessa Holmes . 2019-05-02

MORE AT Google

We popped into this little cafe on our 8 mile walk from Houghton Mill. We were really impressed with the cake and coffees etc, staff very friendly and great service and good value. Outstanding home made carrot cake! Highly recommended!

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Gillian M . 2019-04-11

MORE AT TripAdvisor

Staff are always friendly and welcoming. Food is wholesome and freshly made. A treat to eat here. Cakes are homemade and all meals are made from local produce. Pinnies is a charity run restaurant for people with both mental health problems and learning difficulties with all profits going back into the business. A great place to rest after a walk along the causeway, even their coffee is good.

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normank367 . 2019-02-12

MORE AT TripAdvisor

Great food and lovely staff. Reasonably priced and very child friendly.

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Mysa Beauty . 2019-01-28

MORE AT Google

Lovely little place.. nice coffee and good food.. cosy and friendly

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Chris Downs . 2019-01-24

MORE AT Google

Been in this shop quite a few times always when we are in Godmanchester. Very good food and delicious coffee. Very good service and always helpful. Would recommend this place to everyone.

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Pearl652 . 2018-11-06

MORE AT TripAdvisor

We visited this cafe in our way to our holiday and liked it so much we went again on way back home. It's well placed for a travel break as you can walk by the waterside and enjoy the view. The staff are friendly and the place is cost and welcoming. There is a varied range of fresh home made dishes. Well worth a visit.

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jules d . 2018-10-27

MORE AT TripAdvisor

2x heerlijk geluncht. Honden zijn ook welkom. Vriendelijke bediening. Ruime keus en is er iets niet op voorraad wordt het snel gehaald bij de lokale supermarkt.

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Antal v . 2018-08-25

MORE AT TripAdvisor

This is just a great lace to go. Always friendly, always great food and always great service. Kirsty and the team are fabulous with kids and the atmosphere in the cafe is lively and buzzing with local people. On top of all this, when you visit Pinnies you are supporting Mencap and all the fantastic work they do...win win!

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EGreen1 . 2018-08-06

MORE AT TripAdvisor

Lovely lunch, coffee and awesome cake. You will enjoy and go back for more. Lunches are lovely too. Great service and a lovely atmosphere.

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891neils . 2018-07-22

MORE AT TripAdvisor

We visited for coffee and had friendly table service in pleasant surroundings at a good price. Whilst we did not eat the menu was extensive and the food and portions looked good.

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MadalynH7 . 2018-07-16

MORE AT TripAdvisor

We stopped on the way home from Diss to Leicester. Very pleasant tea and lovely food. Omellete was amazing.would definitely recommend.

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nuttypj . 2018-06-22

MORE AT TripAdvisor

We were served by friendly staff who were very helpful. Every where is spotless with lovely decor. Also jewlery and gifts for special occasions for sale.

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shurst28 . 2018-06-14

MORE AT TripAdvisor

I entered that cafe and walked to the counter and a member of staff looked at me and disapeared to the kitchen area at the back. I guessed they was busy so I waited and nobody came back, I waiting and waited until I decided that I wasn’t going to get served, so I left. I would have stayed if I was acknowledged by staff and told me they would be with me, but they didn’t and it made me feel unwelcome. Not a friendly place.!!

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phil203024 . 2018-06-12

MORE AT TripAdvisor

Visited with a friend and had a huge gluten free brownie. Great value and location. Can also take away

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BeccaMark2013 . 2018-06-11

MORE AT TripAdvisor

Called in here on a saturday on the way to Felixstowe for a birthday treat. The place was spotless. We had an excellent breakfast. (my partner had the gluten free option ) the food was very hot and very tasty. The staff were so friendly and helpful. I wish this was local as we loved it. Absolutely faultless

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Derbyshireflyboy . 2018-04-24

MORE AT TripAdvisor

Great place for a coffee stop. The atmosphere and service were relaxed but attentive. The cakes - homemade - were excellent. The outside is unassuming, but the inside in comfortable and tasteful. I would recommend Pinnies to any friends and family, and especially to cycling mates. I look forward to being back there in early May!

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Ian_Astley . 2018-04-11

MORE AT TripAdvisor

Went for breakfast with my wife to-day, and once again food and service were excellent. It is tremendous value for money and cannot be faulted.

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chrissGodmanchester . 2018-03-24

MORE AT TripAdvisor

My husband and I went here Saturday morning for tea and cake. We hadn't been in there before, we were greeted as we walked in and I asked to see what cakes they have. They had a select few and the lady who I think was the owner told us which cakes she had and then asked us to take a seat and she would come to us. I ordered tea and a coffee for my husband, we then ordered a slice of Mango and coconut cake! I don't usually eat cake but it looked delish! A lovely pot of tea and plenty of it and the cake was cake heaven!! The sponge was melt in your mouth and was made by a lady sitting in the café so was fresh which always makes a difference. Many cake shops claim their cakes are fresh on the day but you can tell by the texture if they are not. a delightful find and I will be going back soon with my kids as my daughter loves omelettes and they looked very good!

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mel752013 . 2018-02-26

MORE AT TripAdvisor

My grandson(5yrs )loves to go here for tea ..lovely friendly & great service..would certainly recomend

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janhockley . 2017-09-06

MORE AT TripAdvisor

We had the traditional English breakfast. Local produce great taste good service. Also serve good coffee.

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Markg5452 . 2017-07-23

MORE AT TripAdvisor

Una sala de té, encantador, muy popular y podíamos ver el por qué. Servicio amable, China hermosa casa deliciosos scones, olla caliente de té. Nos sentamos en la acera en el sol charlando con una señora encantadora que vivía en el pueblo. Si no has estado aún probar que no te decepcionará.

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Alan S . 2017-07-14

MORE AT TripAdvisor

Lovely food, lovely atmosphere. Looking forward to eating there again. A wide choice, it is difficult to choose. A temptation to try something different next time

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fragrantorchid . 2017-06-29

MORE AT TripAdvisor

It was my first visit, but I will definitely be back. The cooked breakfast was tasty and freshly cooked not greasy or kept warm indefinitely. The cakes in the cabinet looked wonderful so absolutely have to go back! The quality of the place showed in...

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Helen M . 2017-06-07

MORE AT TripAdvisor

This was my first visit to Pinnies but will definitely go back again. They had a lovely selection of home made cakes and scones. I had the cheese scone which had just come out of the oven, beautiful. We stayed for 3 hours! lots of...

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Helen H . 2017-04-27

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Comimos un brunch desayuno preparado y mi hija disfrutó de un sándwich de jamón y el batido. Buen servicio, y con una sonrisa.

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Rzzx . 2017-04-11

MORE AT TripAdvisor

Agradable cafetería con personal amable buena también Sin Gluten pan de libre elección tenía siempre una delicia. FG Sopa, muy agradable con pan. También tenía novia, llovizna de limón tarta bien. Bonito lugar para comer, especialmente si estás novia.

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Susan J . 2017-04-06

MORE AT TripAdvisor

Visitamos un par de veces, pasteles hermosos y muy buena comida. Ambiente muy agradable, y el personal es agradable. Vi ser un té de la tarde servido y parecía increíble. Sin duda lo recomendaría.

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itchyperson . 2017-03-22

MORE AT TripAdvisor

Visitamos a través de la Ferry ouse de Mill Brampton. Apetecía un desayuno/almuerzo y no nos decepcionó. Excelente calidad y cuando descubrimos el 'ethos' de historia/el lugar lo hizo incluso mejor. Sin duda, recomiendo una visita aquí.

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jandoon . 2017-02-18

MORE AT TripAdvisor

Cafe is nice enough but overpriced, undercooked breakfast for a whole £7 was annoying. Nice place for a coffee but avoid the food. Feeling sick after eating half a raw sausage.

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Robert H . 2017-02-18

MORE AT TripAdvisor

great breakfast choice and all fresh made. Seats about 12 and there were 9 of us and were made very welcome. Staff friendly and chatty and quality of food great. Little gem to be tried by locals and visitors alike.

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Andy-MadgeB . 2016-11-10

MORE AT TripAdvisor

Visited today and enjoyed some very good orange and pistachio cake with a cup of herbal berry tea. The slice of cake was a generous portion and very fresh!

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Emily L . 2016-09-14

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On holiday in the area.Called in for a quick lunch. Tea for two. Proper teapot and China cup and saucer. Tea always taste better that way. Two cheese and Tom toasties. Lovely, can't really go wrong with this. Served with a happy smile and a laugh. Good luck Colin & Kathy moss

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Colin M . 2016-07-27

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Lovely cafe. Quite limited menu, but charming and helpful staff, tea made just as I like it (and in a pot, complete with china cup and saucer) (I so hate being presented with a cup of water off the boil and a tea-bag....some places would be asking me to cook my own bacon next!), Tasty sandwich, the boys tucked into their meals, and all reasonably priced. Too full of junk to sample the delicious-looking cakes (long day of driving and eating snacks in the car), but they did look very tempting.Spotless loo, and they do take plastic.

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Helen R . 2016-05-31

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I don't know who cooks the veggie breakfast, but its always top - notch. Excelent. Good service and a fair price.

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David T . 2016-05-05

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Easily accessed from the A14 en route to Cambridge. Excellent soups (pea and asparagus served with either roll or warm cheese scone was delicious), decent all day breakfast, excellent bacon and egg roll (good quality bacon and nice yellow egg) and a range of cakes. They serve a selection of teas, including Birchalls Great Rift (a personal favourite). Staff are friendly and helpful. Have been there a few times and would recommend.

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251WayneB251 . 2016-04-25

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Visited recently for lunch. We were given a warm welcome and staff made every effort to accommodate myself, daughter and a small pram. The staff were delightful and lunch was delicious and very reasonably priced. My scone I had later was wonderful. Thoroughly recommend Pinnies - their afternoon tea looked amazing.

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LindaM_206 . 2016-04-07

MORE AT TripAdvisor

I think most of the food is freshly prepared and cooked to order. Cakes are lovely and fresh, there is a gluten free offering which is great for one of my friends. Soups change daily and if you have it with a cheese scone you will be back again and again, just like me!

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VonRob1953 . 2016-03-11

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Visited Pinnies for breakfast, found the place by accident..so glad we did....I had the Smoked Salmon with Scrambled Eggs, my husband had the full English. Was the best breakfast I've had in a long time. Coffee was top quality too. Great value for money, great service...will defiantly be returning!

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Eileen B . 2016-03-08

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A regular visitor to Pinnie's, I never cease to be impressed by the friendly service and excellent food. Nothing is ever too much trouble for the hard-working staff, and everyone is treated as an individual. I consider myself fortunate to have such a great little eatery here on my doorstep.

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Rob G . 2016-03-04

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So pleased to have found Pinnies after walking from Houghton Mill, everything was just as it should be. Excellent Service by such friendly staff and good value for money.Thank you all at Pinnies we / I will be back, the pot of tea was excellent. nothing was too much trouble.

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KirbsSoham . 2016-02-17

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Lovely friendly atmosphere. Tea served in bone china teapots and crockery. Scones and cakes to die for. Traditional British breakfast and lunches cooked on premises. Delicious afternoon teas.

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462mogs . 2016-02-01

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Really enjoyed a brunch with my wife a few weeks agoNice bacon and egg butty and great serviceExcellent value for money and is run by a charity and is a great positive thing for the charity to do and a worthy cause to support.......but also it is a really good cafe with homemade cakes and really nice food

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Guy M . 2016-01-22

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A friend of ours said if you want a really nice tea and a great lunch go to Pinnies. My husband and I went and had afternoon tea. What a cute town. Tea shop right by a river, and everyone inside seemed to know each other and it was like having tea at a friends house. Great experience. Absolutely amazing staff. Will go here again for sure;)

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TravelingShrops . 2016-01-15

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We had an excellent afternoon tea with everything you could want and expect from a traditional tea. The tea was amazing but the baked goods really pushed it over the top. The staff was very friendly, I highly recommend this if you are looking for a nice tea.

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skshrop . 2016-01-15

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I have been twice to this café which is just around the corner from where my elderly dad lives. The food is just right for the style of cafe and the staff our wonderful. My dad often goes there on his own and the staff look after him so well. You are a credit to the community. Thank you!

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TimothyArran . 2015-12-07

MORE AT TripAdvisor

first visit here and i thought it was lovely, staff friendly and polite came and took your order quickly and drinks and sandwich arrived promptly, this is a small cafe but delivers on quality i couldn't fault it.

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Pennylessincambridge . 2015-09-27

MORE AT TripAdvisor

Good liitle cafe with nice fresh sandwiches.cakes and things like jacket potatoes and breakfasts. All the food is fresh and well cooked and tbe place is nice and clean

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1960sally . 2015-09-01

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I recently celebrated my 60th birthday party with family and friends at Pinnies.I cannot praise the staff highly enough. We were able to have sole use of the tearoom and nothing was too much trouble.My family were able to bring special decorations in to the tearoom. The tables were beautifuly decorated with lovely tea cups and plates and also fresh flowers on every table.The food was lovely - from freshly made sandwiches with delicious fillings, scones that melted in the mouth with cream and jam and a selection of cakes that were so large and tasty.Everyone enjoyed the afternoon and said what an original idea it was to have such a special tea.I didn't want a big party - just something more intimate and friendly and I can say without hesitation that Pinnies made my day so very special so a very big THANK YOU.Caroline Ward

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Caroline W . 2015-07-19

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I love it here, the location is great, just by the river, the food is excellent, the staff are fantastic and I love how the tea is served in a proper china teapot with lovely cups and saucers, the furniture is all different and this is what gives it such a lovely tea room ambience. A place not to be missed!!

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Lynn D . 2015-04-24

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I have been to Pinnies many times and my friend and I chose it as the perfect location for her baby shower as it is close to her home and as people would be coming from all over the country it is easy to get to. I booked Pinnies for a Sunday in April to have private hire, this was arranged months ago, and agreed a price per person for food and a hire fee. I explained that It would take a while to collect this as there were approximately 17 people attending. They explained that the deposit would need to be paid a week before which I agreed would be fine. A couple of weeks ago a lady from Pinnies called me to confirm that we definitely still wanted the booking to which I confirmed that we did and said I would pay all of the money the week before. This morning I made a call to Pinnies to confirm I would be in on Saturday with the payment. I then received a voicemail from them saying that they had cancelled my booking as they hadn't heard from me! I immediately called back and they said that they had assumed I didn't want it anymore!! I couldn't believe it, after weeks and weeks of organising and planning they just cancelled it and couldn't give a monkeys that they had let down some valued, local customers! When I said that it was absolutely disgraceful the lady said they tried to phone me, which they absolutely did not! She said they were going to have a re-furb and assumed that we weren't going to need the booking so just arranged to go ahead, not once was I called and informed of this. I made this booking with Pinnies in good faith and I kept up my end of the bargain by collecting the money and organising everything and I simply cannot believe that they would let down a customer like this and such late notice! And they didn't even care! I now have the difficult and time consuming task of finding a new venue for next week. I will absolutely not be using Pinnies in the future and I certainly wont be recommending them to anyone! Absolutely disgusting treatment of their customers, un-ethical behaviour, un-reliable, rude staff... I could go on! Needless to say I am absolutely livid and extremely let down, totally unacceptable. Think twice before considering Pinnies!

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AMPGMC_15 . 2015-04-09

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