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The best restaurants in Chaddesden Derby East Midlands
30 Restaurants on GastroRanking
Delivery
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Outdoor
2460 Opinions in 2 websites
Telephone customer service needs improving. Note for management: Praise Jake, and please have a 1 to 1 with Nisha/Neesha. I have shipped here quite a few times and enjoyed my experience in store, with most staff generally being enthusiastic. However, yesterday, my partner and I had a tire puncture and called up to check when the tyre bay would be open til and if we could have it replaced on that day. I had tried calling the tyre bay but had no luck with an answer so I chose to call the main store. Nisha/ Neesha picked up the phone to me, I advised of the situation and what we wanted and she replied with a blunt "wait a second" and put me on hold for 4 mins, then the call cut out. I called again and explained I had called already and recieved the same "hold on" reply and stayed on hold for 4/6 mins before the call dropped. When I called the third time I advised her that she wasn't telling me what she is doing and I don't want to be put on hold again if possible. She then proceeded to ask me a question in the rudest and dismissive tone. It was at this point that I stated I work in customer service and that her tone was not suitable nor appreciated, all I did was call up to get some answers, I didn't pressure her or speak rudely so I don't feel her response was warranted. After sometime she seemed to calm down but clung to the same blunt replies. Attitude like this will drive away sales, and if it wasn't for Jake, we definitely would have gone elsewhere. Please check in with her, support and train her properly. As I do not know of it was busy I store I don't know whether she was under a lot of pressure but it seems she needs help managing this. Eventually, she informed me that I would receive a call back. Jake from tyres was helpful and polite and answered my questions clearly. It took about 5/10 mins for call back which was good. Just a note that: your staff should be polite to all customers and have an understanfing they they don't know the needs of the individual they are speaking with so clear communication is key ( as an autistic individual it would be appreciated to have more staff who behave like Jake) .
289 Opinions in 2 websites
Really like this pub good cosy atmosphere friendly bar staff and a good pint. Years ago this pub was a dive I wouldn't go in, Steaming Billy have turned this place around well done !
130 Opinions in 2 websites
This place has gone down the pan in recent years. No care taken when making the pizzas, the chick n mix was cold and undercooked. Had to put it in the air fryer before I ate it. Missing ice cream. Driver said not his problem. I had to ring the store and wait another half hour, which is quite fortunate because I was rehearsing the rest of my food. Won't be ordering from chaddesden again.
21 Opinions in 1 websites
I had a amazing fish with mushy peas best fish I've ever had so tasty cooked perfect I was with family who also had food burger s and they were tasty and cooked perfect . We left no food . Will definitely be going again soon