Costco in Derby

Telephone customer service needs improving. Note for management: Praise Jake, and please have a 1 to 1 with Nisha/Neesha. I have shipped here quite a few times and enjoyed my experience in store, with most staff generally being enthusiastic. However, yesterday, my partner and I had a tire puncture and called up to check when the tyre bay would be open til and if we could have it replaced on that day. I had tried calling the tyre bay but had no luck with an answer so I chose to call the main store. Nisha/ Neesha picked up the phone to me, I advised of the situation and what we wanted and she replied with a blunt "wait a second" and put me on hold for 4 mins, then the call cut out. I called again and explained I had called already and recieved the same "hold on" reply and stayed on hold for 4/6 mins before the call dropped. When I called the third time I advised her that she wasn't telling me what she is doing and I don't want to be put on hold again if possible. She then proceeded to ask me a question in the rudest and dismissive tone. It was at this point that I stated I work in customer service and that her tone was not suitable nor appreciated, all I did was call up to get some answers, I didn't pressure her or speak rudely so I don't feel her response was warranted. After sometime she seemed to calm down but clung to the same blunt replies. Attitude like this will drive away sales, and if it wasn't for Jake, we definitely would have gone elsewhere. Please check in with her, support and train her properly. As I do not know of it was busy I store I don't know whether she was under a lot of pressure but it seems she needs help managing this. Eventually, she informed me that I would receive a call back. Jake from tyres was helpful and polite and answered my questions clearly. It took about 5/10 mins for call back which was good. Just a note that: your staff should be polite to all customers and have an understanfing they they don't know the needs of the individual they are speaking with so clear communication is key ( as an autistic individual it would be appreciated to have more staff who behave like Jake) .

Of the two stores we use, the Derby store has a better layout than the Leeds store . Christmas goodies now in the store

Tyre change after little accident. Good price good service.

The layout of this store is like most Costco stores and so walking through the door you pretty much know where everything is. I've been a business (Executive) member for many years and it used to be restricted to business only members, unfortunately now though they have opened the doors to every man and his dog and so not only can everything be very messy in the clothing isle for instance, the queues at the tills can be horrendous too! As for the food area, it now seems that everyone brings their families for a day out shopping with some cheap (although damn good) food before heading home! This can be absolutely manic, much much better when the business only restrictions were in place as it has now become just another supermarket!.... Such a shame!

It was very busy again all the Halloween and Xmas products were on the shelves there were some good deals like 1 litre of baileys at 12.94 including vat max 2 litres per visit per card

Spent 2 weeks trying to get through to audio/hearing aid department but no one answers phone. Main phone number is answered and they said the dept is open. No replies to one of the email addresses and the other bounces back.

Great members only shopping and fuel location. Easy access from the A52. Very busy on weekends.

A huge store, excellent for selected whosale items and electronics, household items and groceries. Accessible entrance and parking, plus helpful staff.

Love Costco, nice food at reasonable prices, makes sure you've got a lot of storage space when you get home! There range of clothing is growing and changing all the time, they have a lot of TV's at good prices with excellent after sales support. It's highly busy at the weekend, choose your visit time carefully!

Great prices if you are looking for bulk food and products, also top quality items across many types of product ranges such as meat, prepared foods, frozen foods, pet supplies and much more. Much better prices than almost all large supermarkets. Traffic at the entrance roundabout is now usually backed up even when it's not busy on the roads, just be aware of that. During the week is much better. Executive membership gets you in an hour earlier than normal and you also get 2% cashback on your purchases, which is very good and pays for itself if you purchase normal bulk items a couple times each month a few big items (TV, white goods, etc) each year.

No queues - brilliant nice and calm shop

Rubbish, did a load of shopping. Got to the till to be told our card had run out 2 days ago. Why did they even let us in. Left shopping at the till, embarrassing!!

Great place for shaping. Amazing customer services

I don't know - what do you say about Costco? It's utter madness at the weekend. All human life is there. Everything is big. You can even eat there and the pizza slices are huge (and cheap). The queue for petrol takes ages and there seems to be no system around the car park. I hate going but get there and am enthralled, overwhelmed by this American Temple of Consumerism. I think I'm doomed.

Very busy today on a Thursday, but they keep the tills moving. Car parking is getting to be a bit tricky as very few spaces are left. Nice large car parking spaces, though. Shame others are not like that.

Petrol is still much cheaper than Sainsbury next door as is milk, eggs and cheese

Yet again more clowns working there

Costco Derby is a haven for bargain hunters seeking bulk buys. The vast warehouse offers everything from groceries to electronics, often at prices that beat traditional supermarkets. Their Kirkland Signature brand is a standout, offering quality products at a fraction of the cost. The food court is a must-visit for a quick, affordable bite. However, be prepared for crowds, especially on weekends. The aisles can get congested, making navigation a bit challenging. The checkout lines can also be long, so patience is key. Additionally, the membership fee might be a deterrent for some, but the savings can quickly offset the cost if you shop strategically. Overall, Costco Derby is a solid choice for those willing to embrace the warehouse shopping experience. The potential savings and diverse product range are enticing, just be mindful of the crowds and plan your visit accordingly. If you're a frequent shopper or have a large family, the membership fee could be a worthwhile investment.

Always enjoy a quick nip to Costco with the grandson. Best bits is trying new sample bites and drinks today. Not too busy today either

Lots of choice and great value!! Love this place ❤

Everything you need at decent price 👍🏼👍🏼

Staff do a great job well done and nice wide Aisles so you don't in a queue of trolleys

We're Costco guys! Of course we have to try the new double chocolate chunk cookie... WE'RE COSTCO GUYS!! Of course we walk around eating a chicken bake... WE'RE COSTCO GUYS!!!!

Large and good supermarket. Wide choice and low prices.

Unfortunately taste of sausage in hot dog is discusting. I always ate here after shopping and was fine. I'm not sure if they changed supplier but now per sausage is 1 kg salt. Salt is unhealthy so thank you but never again. Not recommended.

I go on average once a month. A member for a few years now. Fancied a pizza to take into work but forgot my wallet. Got denied entry despite being able to prove membership via website. A friend of mine mentioned if I had the app I could have activated a digital membership card. The Costco employee could have told me this but decided to be difficult.

Easy parking (wide spaces) Massive range to choose from

I love it, quality and plenty of special offers. I only ever nip in quickly as soon as it opens, get what I want, then have a slice of pepperoni pizza for breakfast. Superb

Busy, but great place to shop, staff friendly, prices reasonable

Very good for bulk buying. Very good on fuel prices. Overall great experience, friendly and helpful staff. 😁

Great place to shop. The best staff and service that's totally customer orientated.

Costco was good for many things ,some good offers , All depends what your looking for on the day.

Some products are cheap and !some are even expensive then markets

Love a wander round here, never know what you're going to find. Great for seasonal bargains

No carts, waiting, no empty carts.

Great shopping as usual at Costco also went for a hearing aid consultation Assis at Derby Costco was extremely helpful and will be going back shortly to order my new aids from Costco

Really good. Very busy. Hard to spend less than £100!

great store had a small problem emailed late 1 night got a reply straight away nisha was brilliant and sorted it the very next day thank you very much

Brilliant quality of products. The fresh meat is very good.

Good shopping, fantastic prices, always buy more than intended because of the quality and prices, Brilliant

Gorgeous pizza!!! Excellent value... melty luch cheese, delicious sauce... would not hesitate to recommend. The ice creams are machine and soft but also have a small gelato selection. Bravo, Costco!

A lot of variety for each category, clean and tidy store and generally helpful staff. Ample parking and the fuel station at a reasonable cost for members helps

I really like shopping here as the produce is of very high quality. There are also great offers across a range of goods each week.

Good prices for a goods and petrol. Quite busy but worth to visit.

Easy to reach, high variety and easy navigation within the store. Interactions with the employees is usually friendly and positive.

Very busy, but it is the weekend, and the sun is out

Not my favourite place to go shopping. Probably too many people, bringing their entire family with them! It's not a theme park.

Fantastic value and welcoming staff

Today, exactly at this moment, we are being placed in an unpleasant situation at the Costco entrance because we are using the app instead of the card. The justification was that he needed to see the user's photo on the card, even though this photo appeared on the verification screen and it was clearly possible to see that the person coming was the person on the account. This was not asked of any other customer behind us, they scanned their card and were welcome, without any photo checks. When I asked why, the employee simply made a sign with his hands for me to shut up......What bothers me most here is not the procedure to be followed but the rude way in which the employees treat customers, as if we were doing ourselves a favor by being here and buying here. We literally pay to be treated badly (especially when it's close to closing time). Every time I try to talk to management nothing happens, for me it is clear that the discrimination is the racism with which I am treated. What's the solution going to be, Costco? I must understand that to have access to the purchases that I am paying for I must accept the discrimination and racism of its employees????

Great selection if you're happy to buy in bulk or large portions. Fuel cost alone makes the membership worthwhile !

Luke warm jacket potato with even colder ‘slop’ which was supposed to be tuna !!! It might be cheap but expect something edible….

No worth any more fuel price it’s different between Birmingham branch and Derby branch why fuel is 13p cheaper in birmingham or leeds?????

One of my favourite places, I totally love it here, 97% of the products for sale are of amazing, and of good quality, however, over the years the Kirkland batteries have nearly broken me ! I have had so much equipment and specialist equipment destroyed with these batteries, Why I haven't learned quicker, no idea... however, please beware and look out, because these batteries leak at a horrendous rate, and the main danger is that they still function, while they are leaking, so you don't get any warning! This is just one example of unfortunately many !!

Hey we had a great visit today and got some bargains can't wait to visit again thanks x

This place is an amazing Wholesaler, we have been using them for years. They are good for so many things. The customer service here is excellent, and the staff are polite, friendly, and helpful. They have a website if you would like to see what they do. We highly recommend them, the facilities here are great too, with a petrol station, car tyre garage, toilets, restaurant and a huge carpark with disabled parking. It is all on the ground level with easy access for wheelchairs and trollies. It's worth a visit.

Got everything that we went for today. Not over busy. Got around the warehouse quite easily and was served very fast. Well pleased.

Love this place, limited stock lines, but what they do stock is excellent quality and price.

Excellent store very friendly and helpful staff and a very cheap restaurant. Free tasters and Cheap petrol well worth the membership cost. The Costco warehouse in Derby is a fantastic place for both shopping and savings. Here’s what you can expect: Location and Contact Details: Address: Wyvernside, Wyvern Way, Derby DE21 6RS. Warehouse Services: Fuel Station: Convenient for refueling. Tyres: Get your tires checked or replaced. Optical Centre: Explore eyewear options. Food Court: Grab a bite while shopping. Whether you’re stocking up on essentials, looking for quality products, or simply enjoying the Costco experience, the Derby location has you covered! 🛒🏢🚗

Busy petrol station but parking and store is great. Too many members making a weekend visit on the verge of avoiding. Many trolleys abandoned due to long queues.

Shop is good. You need to know your prices to see if good value or not. Probably the worst laid out car part in the world. No logic to it whatsoever and snarls the roads up all around Pri de Park.

Heaving. Lots of free samples today. Apple crumble freshly baked, delicious.

A magnificent emporium of loveliness

good parking space. helpful staff.

Some great bulk deals and offers.

Good shop with lots of bulk offers. Be careful not to get carried away as it can be easy to spend £500+ if you’re not careful.

Service from the restaurant part was abysmal , I asked for a extra piece of foil for my food as it was being taken home with me the answer I got was a very abrupt no you can’t and please bear in mind it was pizza that was dripping with oil. so I said ok could you chuck this in the bin then please as I don’t want it to make a mess in my car she rolled her eyes sighed and said “ok whatever here have some don’t worry about anyone else and if they need any” not the way I would like to be spoken too when I am out shopping and I was more than polite

Hot dog and drink £1.50 'nuff said!

Costco is good, but be careful when you are returning any items. Keep your bill receipt handy to know the amount you would getting back. The return process is very much manual and there are very high chances of manual errors and we might end up getting wrong amount credited and at some occasions wrong number of items been processed.. Had lessons learnt from few occasions with wrong return transactions, so keep your bill receipt handy if planning to return even though receipt is really not needed for returning items..

I loved how the oversized shopping trollies made me feel petite (I'm 6ft 5)

A few new clothing for the summer fsirly good for quality, plants look good mostly shrubs in pots, wholesale groceries always great for price.

Perfect for bulk buying and petrol... Also Moses bro, your smile made my day. Your BG friend George

Brilliant experience with friendly staff, lots of choice and plenty of great offers, too. Some really good bargains to be had on bulk buys and some really good food to be sampled then purchased from the cafe. Car park is big and offers plenty of spaces. Staff on checkouts really courteous. Can't wait to go back. Ps the pizza is great 🍕🍕🍕

Become a member if you like to be treated like trash 🗑️

Love this Costco. Been shopping here for 4 years +. However I had a disappointing encounter with a staff member named Callum. He was very rude to me at the door whilst I was trying to enter the store with my partner and 2 very young children. The picture on my card needed updating. He was very abrupt for no reason.

There’s no mango smoothie it made my son cry but atleast they have good food but when we were walking through the shop and my son wanted and extra sample the woman called my son greedy

Discounted goods for trade and public with subscription. Cheaper fuel at the filling station.

Definitely go in the week again, so much better than the weekend when every man and his wife seems to be in there. Great Fuel prices too. Saturdays and Sundays are extremely busy in Store and the Fuel Station

Super busy today. A few new products on display to try. Wide selection covering all palates. Roast chickens were disappointing, smaller than usual. Overall costs have gone up. But seem to have everywhere.

Visited Derby store today (fri) with my parents, they're in their late 70's and got lost coming in the first place as not from the area, then were a little out of sorts at the customer service desk. The man who helped them couldn't have been any more friendly and patient and assisted my dad with the whole membership setup and so on. Think his name was Robert, seemed like management but was ever so good. So a huge thankyou from us.

Sindy on customer service was great 👍

Big areq for shopping , they have halal stuff

Second visit since becoming an individual member. Very busy, struggled to find a car parking space. Probably because it was last day of the month (pay day). Enjoyed the shopping and got some reasonable priced goods.

Very busy Some items can be bought quite cheaply. Be aware the price tickets don't show the price payable VAT is added at the till. Good choice of products.

It is what it is, a warehouse supermarket for members only.

Visit Costco Thurrock regularly as I live in Kent. Visited Costco in Derby as I was in the area. Derby was comparatively smaller. However, it found all the products I was looking for.

“There’s always room for improvement” Cleanliness 💯 Organize shelves 💯 Price range 💯

The jacket potatoes used to be awesome with two fillings at £1.50. Now they charge £2.99 and the spud is half the size and looks lost in the tray.

You have to be careful. Not everything is cheaper then going to a supermarket.

Been a member for over 10 years and recently found the staff to be abrupt and rude, the rules have changed around access to the food area. Some sort of notification to members prior to the change me be a good idea FYI. This may mean more members are aware of the change and your staff on the doors are spending less time shouting at people for walking past. Also if you are going to persist with this I would recommend you create easy access through the tills for people to go to the food court. When the tills are stacked it’s actually almost impossible and create’s frustrations between customers.

Costco has gone downhill recently. They keep cutting useful groceries from their range. Today I came across petty rule changes, it caused me to halve my planned spend and go down the road to Bookers.

Great store.. Other than the miserable big guy that was asked to help me with a large heavy item.. Never even spoke

Very busy, great products and reasonable prices

Worth becoming a member. Great selection of goodies

Plenty of choice very helpful staff reasonable prices good quality products

Great for bulk buying, keep an eye out for special deals. Car park is massive with huge spaces. Tyres are a really good price and decent service too. Petrol is the cheapest in the area by generally 1 or 2p per litre. It can be a pain to get out during rush hour as the exit is on a busy roundabout. Maybe that will improve once the roadworks have been completed. Note there are parking restrictions on match days, understandably so.

Loads of offers and cheapest petrol

They Can't even be bothered too answer the phone

If you are family of 4 people then it is not great place to do any sort of shopping as everything is in bulk. Also if you live in places like a fat or townhouse with limited storage space then again not an ideal place to shop as it is only helpful for those who can afford to buy literally everything in bulk. Fuel no doubt is cheaper than other major providers so worth it but again queues.

The place is not too big, the goods are smaller than other stores, and the prices are low Definitely better than other stores

Average place, good if you want to bulk buy. Car park always busy, checkouts busy and slow. Not very good if you need to do shopping quick or if you only need few items. Worth a trip now and again, I won’t be renewing membership