The best restaurants serving Other cuisines food in Dunfermline Central Fife Central Scotland

I wouldn’t recommend buying hot drinks or hot food here. I’ve given this place three chances, and every time I’ve been disappointed an absolute waste of money. Even the basics like chips, rolls, or toast weren’t good. While the place is quiet, hygiene has been questionable at times. I now only visit for the donuts, but even those were underwhelming on my last visit. They weren’t well cooked, and the filling was almost nonexistent. The staff seem disinterested and robotic, lacking energy or positivity to engage with customers. To make things worse, there’s constant turnover among staff, which gives the impression of poor management. This big brand fails in customer service, and the food quality doesn’t match its reputation. Krispy Kreme is miles ahead of this branch in every way. Avoid unless you’re desperate.

Unwelcoming staff, slow service (we’re busy, just wait). Need lessons in customer service! Bring back the previous management team!!

I would give less if I could. The cafe was quiet on arrival but whilst able to get a table easily there was only a single staff member behind the counter taking orders and making coffee. There was a long delay for service. Order was taken in accurately and one member of our party’s order was omitted. Staff were aware that there had been a problem with the order when food was delivered to 3 of the four in the group. Despite this no action was taken to resolve. The issue was only escalated when I sought an update. The issue dismissed and onus for problem felt like it was handed to myself the customer. I was not given or offered a coy or receipt for my order so was unable to check it. I was not charged for anything I did not receive but remember having to search for the card reader beneath yards of paper receipts which hadn’t been removed from the card machine. A general air of disorganisation abounds. After 4 requests my demand to see a manager was granted. No interest in resolving issue other than to intimate the problem was mine as the order was only for three meals or was an individuals mistake. In my opinion the service was disorganised overstretched and set up to accrue error. The customer service technique employed appears to be to goad the customer into anger then refuse to deal with their issue because of their irate behaviour. I am still awaiting an answer on how to make a formal complaint and the name of her boss.

Cafe Giacomo is centrally located and is a nice cozy spot to get away. The scones are nice as is the staff.

Sadly this once good little coffee and snack place had deteriorated. Toasties are drastically reduced, and bread appeared stale. Staff are lovely.

Shop is absolutely terrible the staff that work in here are the absolute worst bunch of people in retail I’ve ever seen only one staff member was happy and a shout out to her at least she was trying unlike the rest of the sour face idiots in that shop absolutely vile working conditions can tell that and I don’t even work in there GREGGS SORT IT OUT team leader and manager are about as useful as a broken lamp

me and a few of my pals went here for lunch it was braw and i a ball with the worker there very kind young ladies they are. Very imprssed.

Really sad I'm unable to review anything on offer here as service was so slow we couldn't stay long enough to try anything. Severe lack of staff on Saturday afternoon meant a long queue for service. Waited ages in the queue but didn't make any progress towards the front. Another member of staff appeared and asked the guy serving if he was alright on his own and he said he was coping but maybe they should have asked those standing in the queue if they would have preferred him to get some help!!!!! Such a shame as it has lovely views from the tables overlooking the park. We then drove 30 minutes home for our coffee so don't know which was quicker. Maybe someone called in sick and left them short but won't return in case this is normal .

We visited for coffee and cake recently - both good though you have to like strong coffee. Staff friendly and helpful and the place was very busy. Only reason this isn't given a higher score is because of the toilets - basically, they are quite disgusting and badly in need of being ripped out and replaced. I have been reporting this for a number of years now but obviously, Marks and Spencer take no heed!

Bought a coffee £3.30 and it’s cold! What a price for a coffee which was clearly not hot enough! Waste of money. Have to wait until home to microwave it!

Poor bar staff always on there phone and when it was buys just one on the bar had to wait ages on a drink

Went to the kirkcaldy branch for 2 steak bridies as I've not had one for spit 8 years,it was shocking!! All pastry and tasteless!! No gravy,and lumps of fat in it.was hoping they would show Greg's up but sadly, the steak bake is light years ahead of it,I won't be back,owners should be ashamed