The Peacock Room in Fife

Expensive for 2 thin pieces of shortbread was £6.20 and 2 coffees £7 and long wait to be served when there was only a few people in front of me.

Staff are absolutely terrible. Took them 30 minutes to tell me that my daughters chicken sandwich was unavailable due to there being ‘no chicken’ whilst not telling me this when I ordered it. 30 minutes! Just to clarify - it was not busy at all… yet still took over 50 minutes for a couple of sandwiches.

Food average and atmosphere awful. Miserableness of staff only matched by grumpy old customers. Not sure why they have a soft play area when the ageing clientele clearly dislike having youngsters running about.

Lovely cafe truly ruined by a truly awful dragon of a manager. She is rude and offensive to visitors and staff alike. They have a nerve calling the place the Peacock Room when the woman clearly hates the lovely birds and has been witnessed assaulting them on more than one occasion. It was lovely to see the birds in the park but I worry for their safety whilst she is in their environment.

Have been to the park before but never to the Peacock Room. was very impressed. Staff were very attentive and friendly, especially Mary and Katherine. Very well priced, will definitely be back when back in the area. Highly recommend.

This cafe has such a perfect position within our beautiful Glen, but unfortunately there is a member of staff that totally sours the experience. I have been reprimanded by her once before, for moving chairs from another table, so our party could sit together. (I ensured that noone else needed the chair and I ensured I wasn't blocking the exits or surrounding area). This time I was severely reprimanded for giving my children (childminder) their fruit, some provided by parents, some through Fife Council snack funding. We ensure our children eat a healthy and varied diet, so it's always fruit first. As a party, we had purchased coffees, juice, flapjack and crisps and usually buy a second hot drink each - as I totally understand and agree that we must purchase goods on the premises. I believe it was the manager who approached me in a very confrontational manner - I have never been approached in this way in any other cafe/shop and it was very demeaning. She said were we aware we couldn't provide our own food, I explained I had bought snack but they were eating our healthy option first, then she said we could buy fruit there - 50p per piece, only apples and kiwis available - not a great variety when dealing with toddlers and some who have allergies. She then proceeded to tell us to remove the children's fruit from them, after they were half way through eating. We couldn't believe it - and she implied that she would do it herself. We were all so taken aback by her rude manner and I truly can't believe that Fife Council are happy that customers are being treated in this way, especially by a senior member of staff. There is a way to get your point across without being rude, aggressive and confrontational. I'm aware that there are other similar reviews so really think some training may be called for and I intend to voice my concerns to management. I might add that some of the staff are lovely, welcoming and friendly but it appears that the manager has an issue with childminders specifically as other customers present were not treated in the same way even although they were providing their own food to their children. We do not outstay our welcome, we always tidy our area when leaving and we are polite to staff. Truly appalling experience.

Great wee place. Went for a high tea and the food was really good. Baking was lovely. Plenary of seating available. Staff were friendly and nice. Really helpful. Toilets were modern and clean

We visit the tearooms weekly and sometimes twice a week. The young girls are always lovely and very sweet but on our most recent visit things were not good at all. I have a heart condition so carry my own de-caff tea with me to ensure that the teabags have not come into contact with anything containing caffeine which is dangerous to my condition. We always offer to pay full price for the tea and have no issue to do so. On this occasion an older woman with a face like fizz, on hearing my husband request that the tea was made with the bag we had brought, sidled up to the young girl serving us and whispered to her. When she moved off, the young girl said "I am sorry, but I have been told, that I have to charge full price". The girl was clearly embarrassed as were we. We said it was no problem, but it was very rude to sidle up and whisper when we were two feet away. To simply say "I am sorry, but we have to charge even if you do bring your own teabag would have been fine, but the sidling and whispering was just very unprofessional. We were then overcharged and the same rude woman had to be called to resolve the matter. She came over asking loudly who wanted a refund. The young lady had said she needed a manager's code to issue the refund but we were hard pushed to imagine this uncouth and rude woman is a manager!! If she is, I would respectfully suggest it is time to replace her. By the time she had issued the refund, our drinks were cold, so we will be going to the High Street next weekend rather than the tearooms which is really sad to say. We think the Glen is a fantastic place and love to visit the peacocks but rude, surly serviced is just uncalled for so we will vote with our feet. When you hear the name, you imagine a well kept, vibrant outlet with friendly service, this was more of a drab pigeon.

2.10pm today - told "we are only doing take-away coffee and we've nae food." She said this while the sign beside her open until 3pm. No reason, no excuse, just an abrupt comment. There were about 10 people wanting served at the time. Not good enough.

We visited again recently and the service was much better than our last visit and the staff were friendly and helpful. It was a lovely day so we sat on the balcony and looked out at the beautiful park. The food and tea was good and well worth the money.

Being from Dunfermline, the Glen is always one of our favourite places to visit and spend quality family time. We often pop into the Peaock rooms for lunch, as it is right in the cente of the Glen. The staff are always friendly and helpful. The menu is not massive, but we always find something tasty to eat. They always have a selection of cakes, scones and tray bakes too, for those with a sweet tooth. We love being able to sit and look out over the park area, watching the world go by. There is also seating outside, for those warmer days!

I have visited the cafe on numerous occasions now and I have to say the staff are so lovley and considerate. One member of staff In particular I beleive her name may be Mary, the cafe was extremely busy as was a hot day on Friday and she was so efficient, well mannered and her patience and personal touch with customers is in my opinion a gift. Well done peacocks for running a super cafe especially with staff like Mary at the helm.. I will be back again and again.. Tea is brilliant and the scones!!!

5* for the lovely cafe and the outdoor seating with views over the park are amazing in the sunshine, also cannot fault the coffees and bacon rolls…delicious! Unfortunately a lovely break for refreshments was spoiled by rude staff, they appeared annoyed when taking customer orders then banging the plates of food on the tables when serving was unnecessary. Will give it a miss in future, take refreshments with me and sit on a bench and enjoy the fantastic park.

I visited the cafe today with my 9 month old grandson in a buggy, a disabled husband and 2 dogs. One of the staff noticed i was struggling to get everyone in and quickly came to my assistance, got us seated, and once I had ordered my items, brought everything to our table. Once we had finished, she came straight over and once again helped us. I cannot thank her enough.

Arrived at 13.55. Advised that no cooked food was available. We could have coffee and cake, take out only. We asked to sit outside on the terrace and told no, take out only. The lady said they only serve until 14.,30, so not sure why next to nothing in the cafe was available and we could not eat in at 13.55 - perhaps she thought it was 3pm? This is not the first time the cafe had a limited choice and was closing before the stated time. I understand it is managed by the council. Perhaps it’s time this cafe is outsourced because it could and should be a fantastic destination place for locals and visitors to dine. It appears it is run to suit the staff rather than customers! Ended up going to cafe fresh opp city chambers and got a fantastic welcome and could choose from a wide range of available fresh and delicious food.

After a walk round the Glen on a cold day I dropped in for a cappuccino and a fruit scone . The place is light and bright with a good view of the surrounding parkland . It is not a big menu But if you are happy with a soup and a sandwich its fine .

Visited here with my grandson. We usually take away but sat in today as cooler. Had lovely soup and sandwich followed by a delicious empire biscuit. I was sharing the soup and sandwich and cake the girl brought another bowl and plate. Great service and reasonable price for what you get. My grandsons favourite day out at this park and cafe.

My previous experiences of this cafe has been very disappointing, so I wasn't expecting much on a recent visit. I was pleased to find that a proper coffee making machine has now replaced the former push button version and the former pre - packaged cakes...

Prices outrageous will not be back. Terrible for people who visit a park with children or business events. Staff not the most friendly

Took our grandchildren, staff were determined to be out of the door at 3! Soft play closed at 2.30 and chairs noisily being slammed onto tables all around us

Visited with friends. One member of staff very unfriendly. Was sitting outside with my friend and dog ordered two got drinks two cakes and asked to purchase a sausage for the dog. They said they can’t sell just a sausage and it had to be...

Had lunch here with friends and their kids today, service was shocking, staff are rude, unhelpful and seriously need to do some customer service training. Not cheap either. Couldn’t order my first choice because they had ran out, fine that happens, eventually got my toastie...

This cafe is very convenient and placed in a lovely situation when visiting the park. It has a small soft play area for kids but the food choice is limited, particularly on the day of our recent visit when there was a problem with the...

Loud kids running about,parents just letting them treat the place like a playground. Waited even though the place wasn't busy.has a canteen feel about the place very echoing. Wont return

we went there with our 2 grandchildren and I have to say it's a lovely place but this café is not good. The service wasn't good you felt that you were a nuisance and it wasn't busy and the menu is quite expensive. £1 for...

Was here about a month ago with the children and was told the soft play was out of order. Was shocked that 4 weeks later that it still hadn't been repaired. The coffee here is very bitter but usually put up with it as the...

Visited here and stopped by for a wee spot of lunch, nice well presented lunch, would recommend a visit

Having used this park on many occasions it is a great facility to have providing good service and food

Beautiful views of the park! A big selection of food and drink available, it has a kids play area inside, and is so lovely and bright, perfect place for a pit stop! Lovely cup of tea, and the homemade chocolate orange slice is amazing!! Staff...

Visited with the wee boy as it started raining in the glen. There's a softplay inside so keep him happy for a bit. The coffee is good and the cake selection is nice but the prices!!

A very pleasant place to sit and dine, or just have a coffee and enjoy the glorious views of the park.

We met here with friends for lunch. The choice available was limited. In fact one of us settled for a cheese and ham toastie while the other 2 had cherry scones. The toastie was very greasy and rubbery and the cherry scones each had just...

It was a lovely day and after spending a couple of hours in the park with our grandchildren we called in here for drinks and a snack. The service was good, the snacks were good and the price reasonable.

Visited to grab a quick toastie in the easter holidays, it was quite busy but we were still served quick enough and all staff were lovely and cheerful. Highly recommend.

I was really impressed when I visited this cafe the waiters were really nice they greeted me when I first came in and seen to me right away. They were always checking that i was happy and were really helpfull. The food was good aswell safe to say I'll be back.

Popped in today for the soup and sandwich deal. Great service & great food. Was very busy, but was quickly attended to. Will be back.

Attended a supposedly high-end business awards and not impressed. Starter of salad with no dressing - just large chunks of lettuce, spring onions and peppers. Main not much better and dessert horrible. Not enough serving staff to manage a large number of covers so first table had finished one course before last tables were even served. Whole place is shabby and tired.

In need of a coffee & seeing people sitting outside on the terrace with their dogs we decided to go in here. Never having been before my Husband picked up our yorkie & we went in the cafe & headed straight to the door leading outside when a member of staff started shouting & wagging her finger ' Ye canny bring dugs in here, nae dugs in the cafe' I said 'How do we get to the outside seating then' still raising her voice she proceeded to tell me 'I had to go roond the side & up that way' and for added measure another 'Ye canny bring dugs in here' thrown in. Having been in the hospitality trade for many years & also knowledgeable with regard to environmental health rules I am far from stupid & the way in which I was spoken to made my blood boil. A simple 'Oh I am afraid you will have to go round the other way as we do not allow dogs through here' would suffice. Perhaps they should use the profits from this place to send their staff on a course to learn some courtesy towards customers!

Dropped in after a walk through the Glen , freshly made scones on offer ,tea and a cappuccino a tad under £10 . a wee bit pricey!! but tasty Good meeting place for Mums with their children ,Plenty of parking near at hand

We arrived at 14:40 and didn't notice the small sign on the window. I ordered 2 teas and asked for a toastie and was told curtly, "it's winter, we don't do hot food after 1:30" After our teas were served, we were told, "we close at 3:00, so you've 15 minutes" 5 minutes later the staff started to clear the tables that were not being used and stacked the chairs on the table. Made us feel uncomfortable. Not much of an attraction for tourists.

Very expensive. Had the childs 5 piece picnic box which included two tiny cheese sandwich triangles and an out of date yogurt. Went to swap it and 20 plus pots on the shelf all the same. Told the woman behind the counter and she was very apologetic and replaced them. Had and ice cream with the box and it was almost a tenner! Wont make the mistake of using here again will take a snack with us

Popped in for a coffee and snacks for the kids. The park is great but the cafe was disappointing. The staff could do with some customer service training for a start. The place was dirty - uncleared tables remained for the duration of our stay and the floors were not clean (cream tiles perhaps not the best choice for the location!). I'm no coffee snob, but mine tasted like a mug of watery, cheap instant coffee - it came out of machine but not sure what they put in it.

We lucked out with the weather one Sunday and decided to try out the Peacock Rooms for a spot of afternoon tea. The price was so good, it would have been rude not to go for the prosecco option...£22.50 for 2 people! V good value. We grabbed a lovely seat on the outdoor balcony.

First time eating here. Nice location. Sadly found it quite expensive for a wrap. Food was OK. Would not come...

Buena ubicación. Bonitas vistas del parque de la zona exterior. Me compré un bollo para mi nieto, era seco y no muy apetecible. Mi café estaba aguada y débil. No es un buen lugar para comer. Esta es nuestra segunda visita, no era mucho mejor...

Normalmente tomamos un picnic para los niños cuando vamos a glen, pero las pocas ocasiones que hemos visitado espontáneamente, hemos pasado por. Es asqueroso e incluso el espacio exterior es asqueroso. Yo no sé qué poseía para ir el domingo ya que no sabíamos lo...

Si estás en el Glen y necesitan de la sombra en un día de calor, o de una bebida caliente en un día frío, te irá bien. A veces está lleno y que pueda necesitar para sentarse fuera, en la que ver el caso con las avispas.

Servicio pobre, sucio, caro. La comida horrible, sólo dos de nosotros pero 3 diferentes personal trajo el orden, todo en diferentes ocasiones.

Horrible - diseño de este lugar no ha pensado en todo, no es muy bueno para perros o sillas de ruedas en el balcón exterior. En un día agradable obviamente la gente quiere sentarse fuera sin duda, no es suficiente para sentarse o espacio! ! ¿Por qué no la gente que diseño estos lugares mirar imprimir blue para cafés europeos para espacio exterior - todo en un nivel y una gran zona para sentarse. De nuestros comentarios, me alegro de que no había espacio, ya que la comida y el servicio parecen tan horrible como el diseño.

La ubicación y las instalaciones para la familia en este café ubicado en un maravilloso parque debería ser una receta para un gran negocio. Y, sin embargo, decepciona. Puede ser la forma brusca de servicio de barra, el aburrido a un precio razonable la oferta de platos (incluyendo cajas diy niños almuerzo) o la impresión general de una falta de presencia activa de gestión. Yo estaba teniendo un café y un bollo en el almuerzo, con alrededor de 6 mesas ocupadas. Sin embargo, en otro 6 bandejas de platos. Una chica joven era brindar opciones de comida caliente a las tablas pero en vez de limpiar los platos sucios de otra tabla cada vez que ella volvía a la cocina, regresó vacío varias veces manipulada. Y en una ocasión se le pegue su nariz con la parte delantera y trasera de su mano - no muy impresionante para uno que sirve comida. Las instalaciones aquí son buenas, una sala de juegos para niños, una zona de estar exterior con vistas al parque - sin embargo, logran hacer de este un lugar decepcionante porque nadie sirve parece que importaba. Lástima.

Visited yesterday afternoon, dirty tables and floor badly needing attention. Great for young families as soft play area available. Limited choice of cakes but cake selected was good. Fabulous location, could do better.

Short visit to the park. Had a lovely tea with delicious cake and great banter from the staff. Would recommend

Good menu, well prepared , quick service. Friendly staff. Clean. Basic seating area , but seats outside if weather ok. There is a children's soft play area.

Love this place. Been a few times now with my missus & young daughter. It's particularly good when the weather is nice and you can sit outside and enjoy the view. The food is excellent and the staff are really nice. There is also a small soft play which my daughter really enjoys. Highly recommend.

Fantastic vies of the Glen and park, Service pleasant, and the tables clean, used a lot by mums, safe play area for small children, good for an afternoon cup of te and a cake or sandwich.

We take our grandchildren round the Glen when they are staying with us - they love to feed the squirrels!! We usually call into the cafe for a drink afterwards and there is a small soft play area for the kids which they like! I cannot recommend the staff as they are not particularly friendly and the place often seems dirty by mid afternoon - they need to sweep the floor more often and clean the tables more regularly!

Rude and ignorant when it comes to allergen information. No allergens book too, pretty sure that's illegal, immoral if anythin. Other than that food was okay, settings nice too.

Thought I would try lunch at peacock rooms Dunfermline.Will be the first and last visit.Serving staff uninterested in diners,cooking staff on mobile phone whilst cooking food.Ordered a burger,burger very dry chips lukewarm very little salad.No knives at cutlery station.Floor not very clean!!!Be warned

Food good staff totally disgusting and very unpleasant would never go back soft play was good for kids when allowed to play in it

Staff seemed nice enough, place looked clean. Nice enough to relax and have a hot drink/ bite to eat after a walk through the Glen. Place could do with being bigger. I've seen it busy enough to put us off due to nowhere left to sit. Would be nice to extend the menu - even just a little like Mac cheese.

Staff were friendly and the food on offer was freshly prepared, home cooked and plentiful. A great find in the park.

The food we had was really nice, perfectly cooked paninis with generous fillings. Unfortunately though, the place is just so grubby, we had to clean our table ourselves as is was so sticky and covered in crumbs. The chairs are stained, the salt and pepper shakers and even the ketchup sachets were sticky. It's really unpleasant and a real shame :/The staff were pleasant, they just need one more member in charge of cleaning up.

Went for a coffee with my mum while walking around the Glen. I asked if they had soya milk and staff member looked at me as if I had come from the moon! My mum wanted hot milk for her coffee but they don't do that either...Staff were putting chairs on tables right next to us and scraping and banging the chairs on the floor. Not very welcoming but coffee was quite nice seeing it came out of an automatic machine, Saved by the location...

We have been there at lunchtime, we know the amazing park and this café. It's in the heart of Pittencrieff park, very close to the Dunfermline city centre. The café is nice, with tables inside and outside. We always enjoy our lunch outside in a sunny day. Very nice and quite, friendly personnel. We ate a baked potato and a toast, well presented and cooked, delicious. It definitely deserves a visit, for lunch or a coffee, in couple or friends or family. Recommended

I was in the Glen with my husband and twin grandsons who are only 15 months old. The tables were not being cleaned quickly enough and the baby chairs were covered in food debris. The floors also needed a good sweep. The food was ok. I live locally and thought of tourists who would use this facility and find it so sadly lacking.

Very obliging staff late in the day - they could easily have said they were closing. A return visit for us this week and all very nice. Lovely park, lovely place!

Popped in here for cuppa Sunday 31 July 2016 after a stroll in the park.Partner had a prawn marie rose sandwich. I had tuna mayo.Both were presented with potato crisps and a fresh mini salad.Cappucino and pot of Earl Grey hit the spot.We will DEFINITELY go back.Reading previous reviews, I can appreciate that, given the small staff serving area and the vast number of tables inside and out, the cafe must get busy at times and the staff perhaps find it challenging to feed all customers at once.I say be patient. The food is worth the wait.

It's nice to have somewhere in the Glen to go for a cuppa. It's quite pleasant to sit outside.Price wise - average. It's not the most expensive but not the cheapest. I went with my daughter and we got a latte, scone, flavoured water, yogurt and a pack of maltesers for £7.25.It's a nice little meeting place for a catch up with a friend or a pit stop after going to the the playpark with the kids.

Don't rush to use this cafe for my family it was an awful experience which started with stand offish attitude of older staff member & mis information of a young inexperienced girl obviously being led by older one to horrible product! Costly mistake for what was meant to b a pleasant pit stop while enjoying a trip to glen! Given wrong product asked for decaf latte & was given decaf instant as if I wasn't going to notice... REALLY wen asked to remedy bad attitude kicked in of staff member ....not my fault that cafe did not offer what was requested & I add paid for! Definitely will not use this place again & would not recommend in any shape or form coffee was rank - lesson learned

We stopped for lunch here on a family day out to Pittencrieff Park. The menu wasn't extensive but we all enjoyed the reasonably priced baked potatoes and toasties and would be happy to use the tearoom again on another visit to the park.

The café is situated in a nice location in Pittencrieff Park. It was very busy when we visited but we managed to get a table outside with a nice view across the park. The prices were reasonable but there wasn't a huge amount of choice on the menu. It is obviously popular with parents and children with having the soft play area so it can be quite loud as well. We thought maybe a few more members of staff were needed as some areas were very messy with previous customers leftovers and nobody seemed to be clearing it up.

Lovely setting with a great view. Cafe is modern and well maintained. Menu isn't extensive but what's on it is more than sufficient for a quick bite at lunchtime, a breakfast roll, or just a cake and coffee, plus kids pick'n'mix boxes.. Food is fairly well presented and decent value. There's a free (as long as you purchase something from the café) soft play area for toddlers which is ok albeit a bit timid. Only negative is the soft play police who rather than welcome you seems to walk about repeating herself to families with taller children that they are too tall for the soft play, even if they are sitting at the table (or even just in the queue for food and drink) with no intent of using the facility. Other than her I've found the staff all friendly and helpful. Despite that though this is a lovely venue and will be back I'm sure.

Excellent standards and great the service in the peacock rooms. Breakfast was piping hot, tasty and we'll presented! Great value for money.

The Peacock Room is situated in Pittencrieff Park and is the only cafe in the park...It isn't particularly big and the cafe is L shaped with glass windows all the way round so there is a fabulous view of the 'glen'..There is an outside seating area, again L shaped.. We visited on a Sunday and it was quiet when we were in at 10am, however 30 minutes later and it was very busy..There is a children's play area so it is popular with families, if you are looking for a quiet chat and a coffee this isn't the place to go..Ther is no waiter/waitress service you order at the counter..The coffee is served in mugs and for the price was good value however it was not good and left a bad after taste so for this reason I would not return for coffee..We did not have food so cannot comment on the quality or price..

coffee and creamed scones. Delish ! Scones were fresh and laced with cinnamon. Only down side I found to this venue was the coffee is made form a machine, start to finish, so no hand crafted lattes. Not a big issue & the scones more than made up for this slight disappointment. Hats of to fife council catering team. I shall return for an afternoon tea next time and perhaps a cheeky glass of Prosecco. For the tidy price of £17.50 for two, what's not to like ?

Located at the northern end of the park, it's food was lovely for the price, sandwich, panini and drinks for a tenner, not bad at all, plus you can sit outside with your dogs.

My wife and myself had decided to take a stroll in Pittencrieff Park on a wet and cool February day and after visiting the local museum and park went into the Peacock Rooms for a bit of appetite therapy.The service was quick and polite with a good variety of food on the menu. The restaurant also serves all day breakfasts,panini's,filled rolls and a host of home made cakes. The drinks menu is as extensive with a great coffee selection , teas, and wines should the occasion merit. Prices are in line with most restaurants elsewhere but don't let that put you off as you can gaze out on acres of beautiful parkland whilst the kids (if you have any) play in the soft play area within the restaurant.As I said we visited in February and I know that this place is very busy during the summer months due to its reputation of offering quality food and drink so my advice is to phone first before you travel.....and enjoy!

While the prices can be pretty high depending on what you get, the location is beautiful and the children soft play area is perfect. We have visited on many occasions and it is one of our regular place to visit. Close to the play parks and car parks. If I go with my other half we normally buy the high tea and its lovely :) The staff have always been helpful and very happy.

Asked for a double expresso. She gave me 2 expresso in the same cup and charged me 4,20£. All the coffee shops in the world charge no more than 1,75£ for a single and 2,10£ for a double...

Beautiful setting in Pittencrieff Glen ,nice modern building with standard menu ,average food , they advertise childrens boxes for £5.but have no boxes for them ,the selection for this is pretty poor in comparison with other places It is an ideal meeting place for friends and a coffee .I think they could do a lot better here ,they have spent a lot of money on the very modern building with great views but have not looked at what they could achieve with a bit of inspiration

I visit the Peacock room regularly and have always found it really good value and super tasty. I especially love the afternoon tea. The cherry scones are the best I have ever tasted.

Place your order at the counter and it's brought to you in a few minutes. We chose seafood platters and were very agreeably surprised by the offering. Three pieces of smoked salmon with a little dish of prawns in a cocktail sauce, salad and brown bread to butter. It obviously had not been lying drying our - fresh and delicious. My only quibble was that it was difficult to find a menu, so we took one from a table. Not even a menu on the wall by the counter. Still, that aside, staff were pleasant and efficient, food good and the views over Pittencrieff Park lovely.

Very bust and very friendly staff, who do not bat an eyelid at the children enjoying themselves. There is a separate play area inside. Tables on the balcony outside for those whose kids are just that bit more adventurous. A welcome stop for a cuppa.

Knowing that there was a soft play area inside and it was half term, I was sure there might be some noise coming from kids having great fun and was glad there was, so my daughter could join in. All parents seemed to have control over their kids and what a wonderful place to have coffee, a tasty bacon bap and meet up with friends. I'm sure it is noisy to those without children, just popping in for a coffee so to those who do so, be warned.. There is a soft play area and it is possibly going to be quite busy. It's so nice to have a wonderful child friendly place like that and as long as parents are responsible then I'd go there again. Coffee and food are great and the setting is wonderful. It's not often families are made so welcome in cafés. Thank you.

I have visited the Peacock Rooms a number of times over the past few years and enjoyed its wonderful setting particularly when the weather allows sitting outside on the terraced area. The layout of the service area is problematic but the staff over the past year or so have definitely improved their quality of service.I usually have tea/coffee and scone with occasionally some warm tasty soup and have found them to be of good value & standard. When busy it seems to take very long for individual orders to be sorted out which I feel is mainly down to the poor layout of the very restricted service area - which the staff have to make the best they can of.The main downside to this otherwise ideal setting in the Glen is parents allowing children to run amok throughout the seated area with noise levels booming all over in a building that has little in the way of sound dampening. A revamp of the soft play area has helped to an extent but a small but significant number of parents who have no thought for others or control over their offspring really cause a major issue. The management need to do something about it as I have never witnessed this problem to such an extent in any other cafe/restaurant that I have visited. So a cafe in a great setting in a wonderful park with good basic teas, cakes (including Gluten Free) and reasonable food BUT beware the noise if you are unlucky enough to pop in when the noisy minority are present. Can I ask anyone so affected to complain to the management as we can in numbers get this unnecessary problem sorted!

service - non existent, price - extortionate,cleanliness - not here,wrappers and rubbish all over the floor, no loo roll in the toilets, locks on doors don't work, paid over twelve pounds for a coffee, can of juice, two double biscuits and a fruit shoot. went in here to try it because it was off season and the weather wasn't fab but in future I will stick to the ice cream van outside as its better value for money anyway.

This family restaurant sells drinks and light meals in a light and airy building within a lovely park. The food is light meals only so it is more a posh café than a restaurant. My wife and I regularly visit after a shopping trip in the town or a walk in the park. It is a nice place with a strong family focus. It had a play room for young children.Here is where the problem lies. Parents do not consider the other guests in the restaurant and allow their young children to run about the floor areas outwith the play room, Young kids playing are noisy which is fine but to allow them to play in the actual restaurant and not restricted to the play room is unfair to other guests. It shows a total lack of consideration by the parents for others. The manager of the place should be instructed to talk to the parents to this effect.

We only visit once a year so can't comment on regular visits. Today we had a latté, pot of tea, diet coke, two scones and a flapjack. At £10 I thought that was good value! The service was pleasant and quick. The location is great. Bit noisy in the play area but we sat on the veranda - no problems at all. Happy to go back.

Visited today, such good service,nice staff. Lovely cup of coffee,nice scones too.beautiful surroundings. Such a marvellous park. Wish we had something like it. I love Dunfermline and its people

Went in today for a cup of tea and a juice. Was a busy day for them with the park being so busy, nice service, reasonably priced and those that were eating there seemed to have nice food. If we were back I would give it a try for lunch.

Dreadful value for money. I was charged £7.20 for two espressos and an ice lolly!!! The interior wasn't even that luxurious to make it worthwhile spending that much!In fact they were putting the chairs up on tables and told us in no uncertain terms that they were closing in 15 minutes. But there was still 15 minutes to go!!!! So we had to take chairs down to have a seat to drink our very expensive coffees. Very unwelcoming staff with a 'couldn't care less' attitude. They were more interested in going home than good customer service. We won't be back!

Went for lunch on Friday with colleagues from work, first impressions; quite cramped at the counter, if you have so little space then maybe table service would be a better idea. The menu seemed ok if a little over priced for what it was, but the cakes & scones looked fabulous, ordered soup while others ordered sandwiches, a little mix up with order but soon sorted, although waitress looked far from happy, portions were of a good size, ordered chocolate cake very dry, but my friend had a scone with jam & cream which she really enjoyed. we asked for hot water as tea was a little strong you'd think we had asked for a free lunch... but they did give us it. To be honest the whole lunch was spoilt by children running up and down screaming & shouting with stools from the play area, it was a lovely day take them outside to play, although there is a play room, which was where the stools came from, I know kids like to make noise but racing up and down while the waitresses are carrying hot food is very risky, wanted the staff to advise parents about play area, but nothing was done. On the whole I would go back but probably check before ordering. One last thing staff members it's ok to smile and enjoy your job.

What a disappointment ! Fife Council should be ashamed of themselves wasting tax payers money on sub standard, tasteless food accompanied by bad service from people who would clearly rather be working elsewhere. What a location - how can they get it so wrong !! Don't waste your money going here. Go to abbots house instead, lovely coffee and cake (if a bit pricey) and they let dogs in

Bland staff and food, typical local authority service. I got the feeling I was putting the staff our ordering a coffee and bacon roll.

Food sub-standard, service luke warm and tables/highchairs dirty.Visited the Peacock Room on Friday as an in-service day treat...what a let down! We had a ham and cheese platter, a cheese and bean baked potato, a chilli chicken wrap and a prawn marie-rose wrap. None of us could finish our food. The cheese was the plastic slice type, and the marie- rose and chilli sauce seemed very cheap & mass produced. Everything had a synthetic taste. The garnish and fruit on the platter was fresh which was really the meal's only redeeming feature. I bought cakes afterwards to make up for the disappointing main course, these were average but we managed to eat them. My accompanying coffee was weak.Tables had dirty trays and the floor and highchairs were filthy.Someone who knows how to deliver good food on a budget needs to be employed at the Peacock Room before word gets round!

I went back after one miserable experience as I thought it had to be better.Approaching the counter, I was greeted with "Yes" not a good morning can I help you or a smile, just a blank frozen face providing an answer of "Yes"I bought a coffee and vowed I would not return or recommend guests.It felt even in the morning I was putting the staff out. Customer care and attention to detail is non-existent. Heaven help wedding parties, I hope they get a better service.Its a great building with superb potential in awesome surroundings, but until they get rid of that local council cheap attitude as if they are doing you a favour, this place will never be a success.

Lovely strawberry tarts . Not an exciting menu . Would not go again for lunch . Children's boxes looked nice

The food was ok for what it was but there was a poor vegetarian selection and it was pricy too. Staff didn't know if soup was suitable for veggies.

We asked for an afternoon tea, the waitress gave the order to the cook who rolled her eyes and they both laughed. We felt we were putting the staff out in some way with our order. The lettuce on the sandwiches had obviously seen better days it was disgusting. The bread was hard and not enjoyable at all. The cafe looks like it needs a good clean the windows were filthy. Perhaps it was because it was near the end of the day !

First of all the venue was great, the food, drinks, staff were all ver professional nothing was to much bother. The reception are is well done. We will be back to visit soon.Margaret