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THE dirtiest smelliest toilets I have ever witnessed ....truly spoiled what was otherwise the usually pleasant Nero experience

Eaten in this cafe many times, especially when Adrian still owned it. the new owners are lovely UNTIL you run into issues. I love the bagels Rodney does, and even while having to wait over 30 minutes last time when he had to go to the shop to get ingredients, leaving me alone in the cafe, I didn't mind. Mistakes happened and I worked all my life in the hospitality industry to overlook certain things. But there's 1 thing I cannot overlook, and that is hygiene issues. I ordered a bagel and coffee as usual, it came pretty quickly compared to before and was just plain normal. I always wash my hands before eating and found there was no hand soap in the bathroom. Upon asking Rodney, he handed me washing up liquid. He prepared my bagel without washing his hands nor with gloves (he later claimed he used gloves, but I clearly saw him prepping food without gloves). I asked him how he can wash his hands without soap. It then went for about 15+ minutes back and forth and I returned my bagel and coffee without eating/drinking and requested a refund. He refused at first and even told me with a condescending smile I could go to the other cafes in the area. I persisted for a refund, but he wanted my bank details to do it later online. I informed him about GDPR data protection. He had no clue what I was talking about regarding handling data as a business. I responded that I could show him on his card machine how to issue a refund. After a long bacj and forth he finally called the credit card company that manages his account to issue a refund. I mentioned to Rodney that if an EHO visits and finds there's not hand washing while food's prepared etc., he also didn't know what an EHO is. There has never been a hygiene rating sign and there isn't even any allergy advise like restaurants/cafes do now since the whole Pret a Manger allergie deaths and injuries. Rodney is great guy, lovely vibe, art and music, the bagels are delicious, but when it comes to food hygiene, I don't close my eyes! We also just came out of a pandemic, and when a food place doesn't take hygiene serious, it should not deal with food. The way he patronised me and simply did not understand anything, neither with hygiene, nor allergies, nor data protection, not even how to issue a refund ... how did you get into this business Rodney?! I don't care how expensive food is, I don't care how long it takes, even go to the supermarket to buy ingredients while I wait, but do NOT muck around when it comes to hygiene!!!

Stef was a superhero to our 9 year old who hit his head gawping at the London skyline. Stef grabbed a huge bag of ice and helped our little boy in his hour of need. Frappacinos and coffee great here too.

Quando entramos no local, as minhas filhas adoraram. Nunca tinha comido massa de bolo mas adorei! Quando nós fomos pedir vimos diversos sabores e até foi difícil escolher. Esse café é ideal para famílias, parece uma aventura!

While packed in the crowd in Westfield, we always stop at Sacred, very good service, excellent espresso and a space to sit and reinvigorate before going back to the shopping madness.

Un poco ocupado y el servicio se desmorona. El peor blanco plano que he tenido, T £ 3. 75 a la par con un Nero plano blanco £ 3. 90 que me sirvieron y una larga espera. Mucho mejor cafés por aquí vale la pena visitar. Avoid.

Served by Michael. Have been away for a few weeks. However, Michael remembered exactly the coffee I usually have. Served with a smile and positive attitude. Managed to create a design in the oat milk on top of decaf Americano too! Fab. Michael's a great credit to 'Gails'. If your coffee's made by Michael I'm sure it'll be one of the best coffees you'll have! Coffee has a great taste at 'Gails' too!

Amazing choice of delicases , I can vouch for the Pistachio Milkcake, yum and the coffee takes you right back to the Arabic region of the world. By far this is a must go shop for me when I’m in the area. Excellent people , excellent atmosphere and excellent food , what more can you ask for?

Patrick the Italian manager is brilliant. He makes the best coffee there and is attentive to his customers. He was recently off and it wasn't the same without him. Great employee to Nero as he keeps me going back for my coffee

Sábado 15, 4 pm - dos chicas en servicio extremadamente groseras. Uno de ellos hablaba en italiano todo el tiempo frente a los clientes. Reír haciéndonos sentir incómodos. Mal servicio al cliente. ¿Es esta la forma de administrar una cafetería?

Recently returned to Nero in Sheen and it didn’t disappoint. Carefully crafted coffee and lovely service. Spacious seating inside which is cosy! Highly recommend.

terrible experience ,this place is going downhill , someone should recap the cain and take it back to the stars

Amazing staff. This review needs to be at least 100 characters long, which is why I have written this extra waffle for readers to digest.

Been past a few times recently This place appears to have now closed down Not a problem as There are plenty of better coffee shops close by to choose from

Family run Cafe with an abundance of choice, friendly staff and owners too, Food cooked by 2 able chefs. They've been here a long time and have a raport with locals and those from afar too. Always clean and tidy and also cheap compared to other Kingston Cafe's