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The best restaurants serving Italian food in England
7.169 Restaurants on GastroRanking
Delivery
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Outdoor
644 Opinions in 2 websites
We had our wedding reception in their private dining room . 26 of us fitted perfectly. The tables were decorated beautifully. Blair, Joanna and Gilda looked after us faultlessly with attention to detail to make our special day even more special. The food was amazing and hot .
497 Opinions in 2 websites
Management should really consider hiring a new hostess. I had a very bad experience here. Came with a friend and we sat in the larger sofa area because we were expecting one more person. When our other friend came, the hostess with long braids walked up to me & raised her voice in front of other guests at the bar saying âDo you know that itâs illegal for you to overstep my boundary and bring in any guests without my approval first?! Who do you think you areâ I said âthis is the other guest weâve been expectingâ and she said that the place was too crowded and it was already last call. I looked around and said âthere are many open tables available, nobody else has even walked in since we got here, and our server told us already that last call wasnât for another 40 more minutesâ She continued to have an attitude with me saying that extra guests are not welcome unless she approves first, and that I am not welcome back to Thyme again, all while in front of other customers. That is no way to speak to a patron. Also, for the remainder of our time there, no other guests walked in taking up any of the seats or tables, and the bar sure enough kept taking drink orders for another 40 minutes. Management, please consider either training your hostess, or hiring someone who has experience in hospitality and how to speak to customers.
496 Opinions in 3 websites
The waiter was extremely rude and no customer service skills. We were the only ones at the restaurant when we walked in so there was not the element of stress for him. The draught beer was warm. The lasagna I ordered there was hardly any meat, a spoonful if I was lucky, it was all pasta and cream. I left most of it. The pizza that my partner ordered was nearly bare without the toppings. The meal and service do not justify the ÂŁ45 including drinks spent.
491 Opinions in 2 websites
We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.
436 Opinions in 2 websites
The service was good - except one person who seemed a bit inexperienced. The big problem is the food in my opinion. The food styling was decent but the taste not at all. Very standard quality for the price. The atmosphere and decoration were great.