The best restaurants serving Italian food in West Midlands

Food was undercooked, we had to put the fries in the air fryer for 10 mins. Chicken on Pizza grilled chicken burger were also undercooked. It’s like the order was rushed for no apparent reason

Amazing service by Gabriela and top notch food. Recommend the chocolate falls and toffee sundae!!

Large group of us well accommodated & pre-ordered food worked well. Very helpfully boxed up pizza & dessert for those who had to leave early.

New waiter who worked hard to get out order sorted (9 of us). Lovely food, helpful staff and great value for money.

Very nice place and the food was wonderful very good place for family !

Great atmosphere, food was delicious, staff was polite.

Excellent food and service. The crab ravioli was sublime. Would definitely recommend 👌.

Enjoyed lunch here, very reasonable priced set menu. Gamberoni and cookie dough were delicious. Will definitely be back on my next shopping trip in Birmingham.

We were celebrating 50 years of nursing in Queen Elizabeth Birmingham and chose Carluccio's for around 18 of us who could attend. Daniel and Cyprian (managers) helped us with our reservation and wonderful dining experience. The table was well prepared beforehand and our choices (previously sent) came out very quickly and superbly presented. Daniel managed to get all drinks required and all meals out so we could eat together. Excellent ! Happy days! Thanks to all staff involved.

I had a daddy and daughter lunch with my 3 year old. The staff were amazing and the food was incredible. They went above and beyond and the prices are good.

Visited this place a few times over the past 12 months, and every time it’s been a great experience, the food is always nice and hot, and service is great, and atmosphere is just right. On this occasion our waitress was Rox, and she was very attentive, my wife and I had a really nice evening.

Had a mixed meat pasta (new dish) enough for a small child and couldn't taste any meat . We don't do Italian very often and this certainly isn't a good advert

For the first time in my adult paying life, I did not tip at a restaurant. The evening was a shambles and most of it was within their control. We had a 6pm reservation and arrived at 5:45 to queues outside the door. We quickly established that everyone in the queue also had reservations so we joined and waited. Others joined the queue behind and within minutes there was as many people behind us as there were in front. At around 6:10 we’re now at the front of the queue and only then were we told that there had been an error with the booking system which had caused too many bookings. This was clearly not of their own doing but they could have managed the queue by explaining to us earlier so we knew there were delays. As polite as she was trying to be, the lady booking us in was clearly out of her depth, she didn’t acknowledge anyone until they were at the front of the queue and considering all that was going on, she was also delivering drinks to tables whilst servers were just standing around. She seated us around 6:20 and said that our first drinks were complimentary due to the wait which was a very nice gesture, however she didn’t seem to inform our server who had no idea so we had to tell them. We then placed our order, we had a ‘perk’ from their app which was a free garlic bread so we asked if we could apply this to our order and for it to come out with the starters. Our drinks arrived, and we asked for a jug of water for the table, then our starters arrived but no garlic bread. We had no check back on the starters so we had no chance to ask about this but didn’t want our starters to go cold so carried on. Our empty starter plates were still on the table when our mains arrived. Still no garlic bread and still no water. At this point we were asked if we needed anything else so we were able to ask about our water and our garlic bread (to be honest at this point it was just out of curiosity), we were told it was coming. This was the only time during our whole meal we had any check in. The food was nice, the garlic bread arrived half way through our mains as did the water and we carried on and ate and drank. Two out of the three of us had finished whilst the third member of our party was still eating their food, but the empty plates were cleared… this to be honest was what pissed me off. The booking errors were not their fault but they could have managed the situation better, the poor service was mildly frustrating but clearing a table whilst someone is still eating is just an absolute no, it’s so rude and that was the point I knew I was not tipping. Anyway, not to ruin an evening, we decided to have a dessert but rather than being asked if we wanted dessert, we had our bill bought over (we hadn’t asked for it!). We politely advised we would like to order dessert and was then given the menu. Dessert ordered, delivered and eaten… they were very nice, we now asked for our bill. Throughout the evening we had different servers delivering to us so no consistency and the lady from the start of the evening was nowhere to be seen and you guessed it, our bill included full price for the ‘complimentary’ drinks and the ‘perk’ garlic bread. Once again we had to explain that the drinks were offered free as an apology and the garlic bread was a perk from the app. Our bill was adjusted and we paid and as we were leaving noticed that we had still been charged for the garlic bread. We had given up at this point and just left. I have no problem paying full price for our meal, that was always the intention when going out but being offered something complimentary and then having to repeatedly remind them of this was uncomfortable. The errors at the starts of the evening was out of their control but everything else was very much in their control and they failed. As I looked round, there were multiple tables complaining about something so I know we were not the only ones having a poor experience. I like Zizzi’s, but I can guarantee I will never spend my money there again.

DO NOT EAT OR ORDER TAKEOUT FROM THIS ESTABLISHMENT! The food and wine were acceptable but the facilities (ladies toilets) were utterly disgraceful and disgusting to the extent where I have reported this to the relevant authorities. THIS IS POTENTIALLY INDICATIVE OF OTHER BEHIND THE SCENES AREAS. Glad I had lasagne which is microwaved at a high temperature, I am concerned about the green salad I ate which is handled and stored in their kitchen. If I had used the faciklities before dining I would have left immediately. I would be very concerned about taking children or elderly guests to this restaurant. I beleive it is only a matter of time before someone is seriously ill or contracts something nasty!

In summary, unpleasant environment, poor food and poor service. The place is very noisy and the air conditioning/heating is not properly controlled. The pizzas were very dry and crispy around the edges, the pasta dish I had was lacking flavour and the piece of salmon was a thin strip about an inch wide. Black pepper wasn't offered. One of the group ordered a dish with a side salad but the salad never arrived. Water wasn't topped up and service was very slow and spasmodic. On top of that they added 10% on the bill for service. No thanks.