Grill it stourbridge in Dudley

I’ve been to grill it countless amounts of times and the food never disappoints me or my family.The food has always been spot on as the portion are unbelievably filling.The pizza and milkshakes are a must when ordering as there amazing.The building ultimately has a great atmosphere with friendly staff who always come when needed.

Grill It has always been a staple for us but after this incident we shall not be returning. We visited on a wet Monday evening and the restaurant was very quiet with only perhaps 4-5 tables. We were seated and waited for around 20 minutes before notifying a member of staff that we hadn't even had our drinks order taken. Upon me doing this, I could see 2-3 members of staff on their personal phones in the bar area so the wait was not down to them being busy. Food took approximately 30-35 minutes to come out and mine was luke warm at best. We both had single chicken burgers and it was clear it had sat there under a hot plate for a period of time before arriving. My partners burger however was alarming to see the colour of. After cutting it in half (required based on the size) it was a dull grey in colour and did not taste right. We aren't couples that complain ever but it was needed in this instance. The chips were not even considered warm as the Caesar salad potentially was warmer. The (I assume manager) tried to tell us the colour of the burger was absolutely fine and not grey and that all food is 'probed before being taken out' - The colour suggested it had gone off, not undercooked. They hesitantly took the burger off the bill with not even as much as a sincere apology for the service we had received. I am writing this review as we are in a time that going out (especially at this restaurant) is not cheap and costs a lot of money. I hope this review finds the management at Grill It as a wake up call for the staff who do not seem to care for anyone's custom and more interested in scrolling TikTok during service times.

Unfortunately the sun was out so the place was uncomfortably hot, there were no fans or air con and even the terrace was hot as there was no airflow. We were sat waiting for around 45 mins for food The interior is giving Mediterranean holiday vibes which felt really at odds with the random RnB tunes playing. Beware the lemon and garlic sauce is VERY garlicky. We felt the food was overpriced and won't be coming back

Was raining that day. The place was cold & draughty. Food was below average nothing grill it about it. Food seemed like it was from Iceland nothing special about it. Over priced and below average quality.

Food was amazing, lovely place the staff were really nice If I had the chicken wrap with Peri fries and Mediterranean salads I was full till the next day proper meal