Bella Italia Burton upon Trent in East Staffordshire

I went to Bella Italia on the 11th December in the afternoon for food with a friend. The food was served piping hot and tasty. Nice atmosphere. Good customer service. Our main server was a young girl called Ruby who was pleasant and polite and efficient.

Half my order missing. Telephoned the restaurant but they said they couldn’t do anything as it was a just eat issue.

When i got my bbq pizza delivered it was cold, so i had to reheat it up.

We haven’t eaten in Bella Italia for a few years after a series of bad experiences but we were in town for a comedy show, had been sent a voucher and decided after looking at the menu online to give them another go. We had to be waited to be seated but the host was friendly. We felt cold all through the meal despite been told the heating was on. The restaurant is billed as vegetarian friendly and on the face of it there are several choices on the menu and even the drinks menu items were clearly labelled which is rare. My husband had a pizza (which we think was smaller than on our last visit) and I chose a festive pasta dish - I was very happy with this until I found a piece of ham towards the bottom of the dish. The server we told was very apologetic and after speaking to the kitchen explained it had probably been dropped in the sauce & said we wouldn’t be charged for the food. This is just unacceptable and I don’t think I’d feel confident to eat there again

After using this place quite alot and never having an issue we were met by a very hostile lady who refused us a table and service. The restaurant wasn't very busy and still un sure why we were turned away

Excellent service on Tuesday from Cora, incredibly helpful considering she was by herself and clearly rushed off her feet. Credit to the business

Good option for a reasonable meal, great spot for a chill evening with friends and nice variety of food on the menu. Service can be extremely slow at times but always very friendly - you just have to be proactive if you need something as they don’t walk round often to check in or see if more drinks needed. Good for gluten free - more variety of puddings than you usually get and kitchen practices in place to ensure safe for coeliacs

Quick delivery. Food hot and tasty

Veg Calzone ordered. No tomato sauce on top. No dipping sauce sent. Meant it was pretty dry which is a shame. No one wants to chew on dry cooked dough.

Thrilled with my experience dining here tonight, loved the enthusiasm from Yasmine, amazing food and restaurant temperature was just right after shopping in the rain!

Yaz was helpful and explained how the dietary requirements work, drinks were nice.

loved the waitress she was very nice and helpful

Jordan was a lovely sever, very accommodating to our needs. Food was okay just a shame my gluten free pasta was under cooked .

We had an amazing night and Jordan was so polite and looked after ourselves all night.Very happy with your service. We had pizza and it was absolutely delicious.

Was served by nicola, she was extremely helpful and very friendly

Nicola was excellent with her service and being welcoming . Will definitely go back.

Cora was brilliant in helping me access the offers on the app. Very friendly and attentive. Thanks 🙏🏼

We had a fantastic experience at Bella Italia today, thanks to our amazing server, Rachel. Even though she was the only server in the restaurant, she handled everything flawlessly. She made sure we were served on time, all while being incredibly polite and keeping a wonderful smile throughout. The food was delicious, and Rachel’s service made it even better. We’ll definitely be coming back again!

Food was nice and our server Nicola was really welcoming and friendly :)

We had Cora as our waiter, she was very friendly and attentive, enjoyed our food, we was able to get £10 off the bill by signing up to the app aswell.

We were a party of six and decided to drop in after a bit of weekend shopping whilst visiting family. We were quickly seated and given plenty of time to make our order. Two of us had pasta and the other four, pizza (myself included). Our server was Kayleigh whom effortlessly dealt with our orders. We decided to have a couple of sharing platters with our drinks whilst our pizzas were being freshly made from hand stretched dough. We were all very pleased with our tasty food which, after sharing a couple of starters and eating a pizza each (except the pastas), didn't have enough room for a dessert. Maybe next time I will. All in all we had a nice relaxed, pleasant experience with excellent service. What more could anyone ask for? As The Terminator once said "I'll be back!"

Lovely gluten free food with lots of choice and good cross contamination prevention

Great food. Great staff. Just one small issue with a dessert but was sorted there and then. Very impressed

Had such a lovely time here. Food was amazing. Couldn’t fault it at all. First time we have been here and it won’t be the last. Service was top notch too. Would definitely recommend.

Food was perfect and the staff are lovely

Was pleasant meal always enjoy the food here

Absolutely brilliant service and food, no complaints

Food was lovely with lovely service from Forclau

Great service from Nicola. She made the time there nice and relaxing and helped me with my app :)

Really tasty food and great service from Nicola

Our service was amazing, staff couldn’t do enough!

Nicola was our server and she was very nice, the right amount of chatty. The food was prepared quickly and was fine. The music was the right volume. One of the lights was flickering but I still give the atmosphere 5 stars. I enjoy going to Bella Italia.

Super family friendly , food super tasty and service was on point! Shout out to Courtney who looked after us, you were fab !!😊👍

Went here for my and my fiancées anniversary and everything went pretty perfect. Food was great, our server Jordan was amazing and very attentive, and the place had a great overall vibe to it. Would definitely recommend

Good food as expected! Big shout out to the chefs and wait staff, especially Courtney who served us! Thank you for a lovely evening!

Manager was very professional and friendly and the food was amazing. Whole experience was really good, will definitely return.

Great food and nice delivery guy

Our waitress Nicola was absolutely fab!

Lovely meal with my niece, great service from Nicola, she was really friendly and helpful. Food was all delicious

Food was great and Nicola was very accommodating and friendly.

Tasty food and excellent value as always. Our waitress, Nicola, was friendly, efficient and helpful.

We visited on 10.09.24 it was fairly quiet so were able to pick where we wanted to sit. Nikki was the waitress who looked after us. She was very efficient and friendly and nothing was too much trouble. Food was good and wasn’t kept waiting long at all. Overall a very enjoyable evening meal and the service was excellent. Thank you 😊

The food was amazing but hole experience ruined when one out of 2 of the ladies working there had major hygiene issues she stantk vile the brunette with glasses. This is now 2 occasions visiting this restaurant and same issues present each time she visits the table it's strong and pungent the other lady has no issues and smells lovely

Food was nice and served quickly. Staff were attentive from when we first entered, Cora our server today was very friendly.

Was very good place to eat food was nice

The vegetariana pizza and the vegan raggu was lovely as usual. Our server Nikki was very polite and quick with her service.

Love coming to Bella Italia, Burton. Nikki made it really special, with it being my birthday. Keep up the good work xxx

Visited this place on Thursday , when there suppose to be “kids eat for free” offer. We paid a bill and only after that we realized that restaurant included full price for our kids in a bill. Went to speak with manager about their mistake and all we had as a answer - “sorry , there is nothing we can do about it” Never come back again , proper scam

Never been to the place before but had a lovely meal. Great staff .Thankyou

We had a very nice lunch and the service from Nikki was fantastic.

A lovely night out with my partner. The food (starters, main, and dessert) was delicious. and our server Nikki was super friendly and provided great service.

Lovely food Our server Nikki was awesome, friendly and helpful.

We rather enjoyed our visit to this Bella Italia restaurant. We went on a Monday evening. They were a few other people dining but it wasn't overly busy. Nikki served us, she was very pleasant, polite and along with the other lady behind the bar they were very efficient. We enjoyed our food, we both opted for starters and mains. All of which were good, served hot and plentiful. We would visit this Bella Italia again when in the area. Thank you

Food tasted quite nice, but the portions were small for the cost.

Great menu choices, lovely food and drinks. Staff are attentive and friendly and brilliant for coeliacs, safe with no cross contamination.

Served by Yasmin, very attentive and approachable.

We have gone twice over the past week Trip one: 2nd August 2024: we came for my son's birthday dinner, seated quickly, asked about drinks, they served promptly. Our son has spaghetti Bolognese and fries, he was very happy!! I had the Chicken Milanese and they swapped the side easily for me with no extra charge, my husband has spaghetti Bolognese too and said it was lovely, dessert my son and husband had ice-cream and they were in heaven, my son was very happy with the toppings and even got an extra scoop for his birthday, he was elated, I had the tiramisu and it was ok, just not strong enough of a coffee flavour for me, but it was nice all the same. Trip two: 6th August 2024: me and my husband had a babysitter so had a date night seeing Deadpool and wolverine and the. Popped on for a quick bite after. We did the 3 course meal, my husband has the mushroom starter and loved it, though could have had more bread, he chose not to have any more as the mushroom was lovely on its own, I had the garlic dough balls, he had lasagne for main and I had the chicken again, and both loved our meals, we then ended with ice-cream and that was fantastic There was a troublesome customer that ruined the atmosphere but they were swiftly shown the door and we were kindly attended to by our waitress and the manager with their apologies, we knew it wasn't the staffs fault and we all had a good laugh together and appreciated the additional chat We will of course be back as we love this restaurant

had a lovely meal tonight! thank you nikki for smiley service, such a credit to your team :)

Tea cup was dirty, had to wait long for starters despite almost no people in, a few dishes from menu were not available, we had to ask for parmesan, as it wasn't offered to us like other clients, spicy sausage pasta was so spicy it was inedible and gave my husband a stomach ache (we love Asian spicy food, this was different level! Way too spicy for Italian cuisine). My dish, beef tortellini was nice. Overall not very happy with our visit.

Great meal, lovely waitress- would come again! X

Very child friendly and delicious food, with lovely service from Jordan.

Had food in Bella Italia burton all was amazing and nikki was amazing she was fast and very pleasant.

Really great restaurant, had really nice food and the staff were really friendly and helpful. Would certainly recommend to others, prices are reasonable as well. Five stars all round!!!!

Amazing food Eleanor is a lovely waitress has lovely manners

Jordan our server was so lovely, couldn’t do enough for us. 10/10 customer service, gorgeous food, fast service x

Great service from Elenaor! Very friendly. Very nice food.

Eleanor offered lovely service throughout our time at Bella italia and food was delicious 😋

Nikki was a great server for us, made us feel welcome and gave plenty of time to decide. Food came quick and atmosphere was nice.

We had a fabulous evening out. Nikki was brill, lovely and funny top service thank you very much

Our server elinor was lovely and very helpful

Enjoyed our meal . Service from Eleanor was good.

Great food and service. Our waitress Eleanor was very attentive, patient, very helpful, friendly and polite. A great credit to your restaurant.

Food was really nice, our waitress, Eleanor, was polite and attentive. Would highly recommend a meal here.

Nikki was really helpful. Great service. Amazing food 😊

Really really really really lovely place, food was perfect and Nikki was especially wonderful thank you for a lovely meal ❤️

Nikki was great, very helpful, cheerful and efficient.

Decent food but epic service. Couldn't fault our server Nikki, at all! Very attentive, polite and bants, nothing was too much.

Came up to BoT to go to Merlin Archery but decided to have lunch first. A very friendly waitress - Nikki - served us and food was quickly delivered, and was delicious. Pasta for my daughter and her coach and a Caesar salad for me. We also had 2 garlic flatbreads which were the best we've eaten in a very long time! Nice, but small, desserts too. Would recommend.

Nikki was excellent and looked after us very well from start to finish . Food was just right and good value for money .

Kayleigh was very friendly and attentive, she made my boyfriend and I feel very welcome and listened to. She recommended us dishes that we both loved, very happy overall. Pasta (lasagna) was incredible and would definitely recommend the garlic ciabatta with mozzarella as an extra. Overall very happy with visit.

Brilliant food. Alos Eleanor was an excellent host throughout our visit

Lovely meal and great service from Eleanor. Thank you!

great food very over priced, but i choose to pay it.

Josh made my experience. As soon as we walked in he remembered us and were we sat. Definitely would recommend.

Nicola was so helpful and friendly, food was great as always!

Great prompt and welcoming service from Eleanor, lovely food.

Eleanor was lovely- great service x

took almost an hour from leaving restaurant. cold when arrived

Have been here a few time's the food is always very good,andra was serving us today she was very polite professional and attentive she looked after us very well today,I would highly recommend a visit.

Server was very nice and nothing was too much trouble ( Andra) thankyou we will be back

Our server Andra was very friendly and helpful when we were choosing desert. Food was great service great will be back for sure

Kayleigh was great today, she managed our large table really well

Andra looked after us …. She is amazing ! Friendly, professional and a delightful person. She is a fantastic ambassador !!

First time diners at Bella Italia. Excellent service from the time we arrived until time we left. Food really enjoyable and portion size better than expectations. Front of house staff presented in excellent manners and warmth. Decor interesting with old hanging shutters with murals, light fittings of interesting kitchen and garden things. Toilets very clean. All thought it was great value for money, relaxed dinning. So overall a 5* rating and will definitely use again.

Great food and friendly service made us feel welcome, thanks again.

Absolutely disgusting, pizza calzone and sea bass, I never ever Eat something more awful then this 2 dishes and we pay for it. And beer was so bad, so old. DO NOT EAT HERE !!!!

Came here for date night on a friday evening. Staff were lovely and food was delicious. Thank you to our waitress Nikki for being so friendly and welcoming. All round a great evening. Would recommend.

Really lovely restaurant, really nice food, love the atmosphere, and friendly staff. I had a lasagne, and it was lovely. The waitress Nikki was very polite, friendly and welcoming as well as all the other staff. Overall, it is a really nice restaurant, not too expensive, and a lovely place to go out with family and friends. Would recommend!

Good food. Friendly and prompt service from Eleanor.

Amazing food and service from our server Rachel