Bella Italia Burton upon Trent in East Staffordshire

Absolutely amazing night and atmosphere, staff were very friendly and rapid responses can't complain at all

We had a lovely meal; mum had the new carbonara recipe which was superb. I had the chicken cacciatore, which again was fabulous. We were served by a lovely young person called Daisy, she was very friendly and chatty and when she took me to the gelato counter we had a great chat about gelato and her experience of it in Italy! The other servers and manager were also very friendly. Bravissmo!! ❤️

Very nice food quality and good value lunch menu. Friendly staff and nice big restaurant to relax in. Free parking and lots of options not just pasta and pizza thankfully.

I had a great experience being served by Daisy. She was very friendly, polite, and helpful throughout our visit. She made sure we had everything we needed and checked on us with a smile. Her service made our meal more enjoyable.

We had absolutely outstanding service tonight from Eve, she was very attentive and really pleasant with our young one. We had a personal experience from start to finish. Thank you Eve for such a pleasure time we spent here.

Nikki was lovely and friendly. Food was lovely today

Lovely food, lovely atmosphere and lovely staff! Sophie our server was so polite and we received excellent customer service throughout the evening.

Sophie (our waitress) was very friendly! Very quick service and good quality food!

Lovely food, perfect service from Sophie. 😀

Sophie our waitress was very nice and helped us out when we asked for stuff. Very speedy and very kind. Thank you

Keneddi was attentive, helpful and super friendly! Nothing was too much hassle, she went above and beyond to make our experience a good one! We will definitely back, thank you to all the lovely staff at Bella Italia! Food was 10/10.

Food was brought to us quickly and was amazing, daisy was very kind and helpful

Went out on a date with my partner and our server daisy was super friendly and quick

Daisy was very helpful, friendly and efficient

Food was tasty,service was ok Thank you Sophie

Eve was great and provided great service. Had a great time!!!!

Keneddi was absolutely lovely, and very attentive. Food was delicious. Thoroughly enjoyed our meal here.

Fabulous lunch out! Thank you! X

Lovely food, great service from Ruby and nice atmosphere

Ruby was a star great service and lovely food would come again.

Andra was a grwat server would recommend

Eve was our server she went above and beyond, we will be back down to the service alone!!!!

Lovely clean restaurant with super speedy service and food.

Had a fantastic evening last night, myself and a colleague took our clients out for a Birthday meal. Rachael and Jordan were wonderful and nothing but accommodating and interacted with our clients lovely and was very patient. They couldn’t have done more for us! Thank you so much for everything, everyone, especially the birthday girl, had a fabulous evening 😀

Absolutely outstanding service by Jordan thank you for an amazing visit

Really friendly staff. Food was bland. Needed more seasoning

Lovely lunch for mothers day, food was great and Sophie our server was awesome and very attentive

The food was delicious and the servers were lovely! I had the spinach and ricotta cannelloni, and my friend had the gluten free lentil ragu. They were really good with my friend’s allergy, without making it a big deal and making her feel uncomfortable. The only problem with the evening was that the service was a bit slow and it took a while to flag someone down to get our bill, this might have been because it was a Friday evening though.

The food was lovely. We shared 3 starters between 2 of us (the prawns with garlic and chilli oil were to die for!) Then had a main each, and shared a side. I cannot complain about any part of the meal. We were served by Sophie who was very attentive, polite and just a lovely person. We didn't wait to be served or for our food. Just great service all round

Our waitress Nicola was really lovely, it has a great atmosphere and the kids menu is great.

Great experience and brilliant service from the Sophie and the team

Daisy is beautiful and a great waitress

Absolutely amazing time the staff was on point daisy was very helpful

We had a delicious meal, service from Daisy was excellent.

Nice restaurant and good services from our waitress Sophie.

Cora and Jordan and all the staff were very friendly. Food portion could have been a bit more generous for the price but an enjoyable evening overall

Came on a Sunday evenings nice and quiet, atmosphere was nice and chilled and Daisy our server was fantastic, credit to the company 😊

Eve was lovely. Very polite and helpful. Great service.

First time at Bella Italia. The restaraunt on first walking in was very clean and well presented. Kayleigh, sophie, cora and Rachel were all the members of staff that attended to us, the service was amazing. Looked after our needs very well even explaining how the chefs prepare certain foods for people's different intolerances.

Eve was very welcoming, made sure we had a pleasant time. She went above and beyond to make sure we enjoyed our time at Bella italia.

Very poor portion sizes and the driest carbonara I have ever eaten won’t be using again vet disappointed

Cora was an amazing member of staff and very helpful

Decent meal! Jordan was a great host

Ordered a few times form Bella Italia for delivery and food has always been really good considering it has to be boxed up. However this time (maybe a different chef) the food was terrible slung together. Loaded fries normally great, cheese had not been melted through. Calamari more coating than actual calamari and general quality not like it has been previously.

Was served by Jordan who was very friendly

Staff were nice and polite, dealt with my allergen issues well. However, not enough staff in and quite a wait for food. Main course was okay, but nothing special. We all really enjoyed dessert though.

Good food and excellent service - thank you Eve for looking after us.

We came here for dinner with our six year old grandson. How disappointed we were. It took one hour to receive our meal , I also noticed people who came in after us were eating before us all though we were told they had staffing issues. The restaurant was also cold, and there was most definitely no heating on which I noticed a lot of diners sat with coats on. A very unsatisfactory experience.

Kayleigh, more like slayleigh 💅🏻

Consistently good service always very cheerful and welcoming.

We were served promptly and efficiently by Nicola, and we enjoyed our lunch.

Kayleigh was very attentive to the kids and was a smashing server. 👏

The food was absolutely brilliant as was Kennedi. We loved being the first guests she looked after from start to end and she was fab…!! Well done Kennedi.

Nice ambience and good food, Cora was excellent in taking care of us.

Nice Monday evening food stop . Lovely service from Cora. Kids particularly enjoyed the ice cream topping choices.

Surprised my daughter with a happy birthday cookie dough :)

Servers were lovely! Food was delicious, seated quickly and food arrived quickly too! Definitely would go again 💕

Service was amazing, everyone was very communicative and welcoming. Looking forward to coming again!

Excellent service, lovely waitress, food arrived quickly and a welcoming atmosphere :).

Very pleasant evening. Food great and service from Eve amazing.

Amazing thanks to evei and cara

Daisy was wonderful , she was very attentive and made sure everything was okay with our meals. Such a lovely , sweet girl , thank you !! 🫶🏻

The evening was enjoyable & we felt feel supported by our server Daisy who was an asset to the team! She was kind, polite & nothing felt too much to ask! She was absolutely lovely!!

Daisy our server was great and very polite and helpful

Served by Daisy, lovely experience🤍

Thanks Kay and the team for a great meal

the garlic dough balls had no garlic one of the meals was missing the main , both orders made were missing drinks won't be ordering again

Food good, service nice and excellent thanks Kayleigh

Really great meal. Table of 10 and everything was hot and quick. Thanks to Kay and the team

Had a really nice experience on the 2nd March, food came out quickly and was really flavourful! Ee were greeted by a lovely lady who I’m unsure the name of & then served by Jordan who was really positive, attentive & chatty. I had previously had a bad experience with Bella Italia so was hesitant to go again but after this trip they really redeemed themselves we had a wonderful time! Thank you to the hosting staff & chef, we will be back for sure!

The second time we've been in the Burton restaurant. Eve was our waitress the only thing I can say that she is an asset to the team. Can't fault the food,everything was good and hot . We will eat there again next time we are in Burton.

Had a lovely dinner. Came in quite late on a Sunday so quiet atmosphere but great service from our waitress Eve. Will come again!

Our server, Sophie was so attentive and got it right with what we needed. The food was lush too!

Sophie was very kind and polite. A very nice experience.

I came here with my family for my wife’s 30th birthday, we waited a hour and 45 minutes for the food to come out, when the food came out four people were left without food as it was still cooking. My father in law had finished his food by the time mine and my wife’s food arrived. The calzone came out raw, chips were still rock hard and under cooked. My wife’s pasta was like warm at best. Possibly the worst meal out I’ve had. Would not recommend this place and there are nicer alternatives around the corner.

Sophie was amazing and very polite

Jordan was an excellent server. She was friendly, warm and gave up time and space to choose.

Lovely experience, waitress Jordan was very polite and was always checking everything was ok with our meals. Food was delicious and there was a short wait time. Would definitely recommend and will be coming here again

EXCEPTIONAL SERVICE AS ALWAYS! The staff went above and beyond to ensure we had a lovely experience. Our server Eve was wonderful with our Daughter and made her feel like a VIP when making her Gelato! She is a credit to your team - it is rate to get great service like this we find nowadays! The lady who greeted us upon arrival was very helpful in answering our questions and very friendly and welcoming. Shoutout to the chef for making what my husband called “The best meal he's ever had at Bella!”

Did not expect the food and service to be that good from a chain restaurant.

All good, nice food and attentive service.

The food was fresh and tasty, beautifully presented. The service was warm and attentive, making us feel truly welcomed, thanks to Kayleigh. The atmosphere was perfect, ideal for a midday meal.

Our server Sophie was very friendly and helpful. The food was nice

We had to wait ages to be seated. It was clear right at the door, that they were understaffed, but we proceeded as we had a table booked and were all very hungry. We were seated and sat in waiting for food almost an hour, surrounded by uncleared table with unwashed dishes. The waiters were lovely, but two of them just not enough to cover that floor. I can imagine, there were only one person cooking, as the food came out very slow. The gluten free pasta was way undercooked, which we didn't mention at the time as the waiters had enough on their plate and to be fair by the time we got the dinner, I was famished. Kids didn't want dessert as they just wanted to go home after long waiting times for the courses and as we know kids, when do they ever want to skip dessert?! Last year we had the same experience, we would have thought things change, but sadly not. I guess there are some serious management issues at that place.

Kayleigh served our tables and did a wonderful job.. Thank you

It would be great if you could slice the pizza before sending - especially when it’s going to a hotel

Dee was amazing. She was on her own dealing with all the customers, taking the orders, serving the food. It was my sons birthday but she still made sure the balloon was there and the cake was brought out with candles - nothing was too much trouble. Bella Italia should be rewarding her for ensuring every customer had a great experience.

ruby gave me excellent service, order was exactly what i wanted

Nice food, staff and service. Sophie is great nothing is too much. Nice little birthday suprise too thank you so much

Sophie was absolutely lovely! She made are experience 10/10. She helped recommended dishes and also had a laugh with us. Very helpful!

Good service and a nice family meal. Server was Ruby

We were greeted and taken to the table by Sophie. She made sure me and my daughter had everything what we needed. Very friendly and helpful. Food as always great! Cannot thank enough for looking after us so well ❤️❤️ xx

We came in for dinner,- all the staff were lovely, especially our server Kayleigh who was an absolute gem, will definitely be coming again soon

Our server Kayleigh was really attentive and looked after us. The food was fantastic and overall was nice to come during the quiet hours!

Always enjoy my visits to Bella in Burton

Eve was a great server!! Thank you so much

Lovely food and a very friendly waitress called Andra. My son’s favourite restaurant although he is only 4. Rachel was lovely.

Lovely food and servers. Quiet Monday evening but still a relaxed atmosphere.

Top banana - quick service, friendly and tasty food. Can't ask for more

Great place but even better service! Very fast and extremely friendly! Tonye treated my daughter so good I will be definitely back! Excellent service! Thank you 😊