Bella Italia Burton upon Trent in East Staffordshire

Was served by Jordan who was very friendly

Staff were nice and polite, dealt with my allergen issues well. However, not enough staff in and quite a wait for food. Main course was okay, but nothing special. We all really enjoyed dessert though.

Good food and excellent service - thank you Eve for looking after us.

Consistently good service always very cheerful and welcoming.

We were served promptly and efficiently by Nicola, and we enjoyed our lunch.

Kayleigh, more like slayleigh 💅🏻

The food was absolutely brilliant as was Kennedi. We loved being the first guests she looked after from start to end and she was fab…!! Well done Kennedi.

Kayleigh was very attentive to the kids and was a smashing server. 👏

Nice ambience and good food, Cora was excellent in taking care of us.

Nice Monday evening food stop . Lovely service from Cora. Kids particularly enjoyed the ice cream topping choices.

Service was amazing, everyone was very communicative and welcoming. Looking forward to coming again!

Servers were lovely! Food was delicious, seated quickly and food arrived quickly too! Definitely would go again 💕

Excellent service, lovely waitress, food arrived quickly and a welcoming atmosphere :).

Surprised my daughter with a happy birthday cookie dough :)

Very pleasant evening. Food great and service from Eve amazing.

Amazing thanks to evei and cara

Daisy was wonderful , she was very attentive and made sure everything was okay with our meals. Such a lovely , sweet girl , thank you !! 🫶🏻

Served by Daisy, lovely experience🤍

The evening was enjoyable & we felt feel supported by our server Daisy who was an asset to the team! She was kind, polite & nothing felt too much to ask! She was absolutely lovely!!

Daisy our server was great and very polite and helpful

Really great meal. Table of 10 and everything was hot and quick. Thanks to Kay and the team

Food good, service nice and excellent thanks Kayleigh

Thanks Kay and the team for a great meal

Had a really nice experience on the 2nd March, food came out quickly and was really flavourful! Ee were greeted by a lovely lady who I’m unsure the name of & then served by Jordan who was really positive, attentive & chatty. I had previously had a bad experience with Bella Italia so was hesitant to go again but after this trip they really redeemed themselves we had a wonderful time! Thank you to the hosting staff & chef, we will be back for sure!

The food was lovely. We shared 3 starters between 2 of us (the prawns with garlic and chilli oil were to die for!) Then had a main each, shared a side and had a pudding each. I cannot complain about any part of the meal.

The second time we've been in the Burton restaurant. Eve was our waitress the only thing I can say that she is an asset to the team. Can't fault the food,everything was good and hot . We will eat there again next time we are in Burton.

Had a lovely dinner. Came in quite late on a Sunday so quiet atmosphere but great service from our waitress Eve. Will come again!

Our server, Sophie was so attentive and got it right with what we needed. The food was lush too!

Sophie was amazing and very polite

Sophie was very kind and polite. A very nice experience.

I came here with my family for my wife’s 30th birthday, we waited a hour and 45 minutes for the food to come out, when the food came out four people were left without food as it was still cooking. My father in law had finished his food by the time mine and my wife’s food arrived. The calzone came out raw, chips were still rock hard and under cooked. My wife’s pasta was like warm at best. Possibly the worst meal out I’ve had. Would not recommend this place and there are nicer alternatives around the corner.

Jordan was an excellent server. She was friendly, warm and gave up time and space to choose.

Lovely experience, waitress Jordan was very polite and was always checking everything was ok with our meals. Food was delicious and there was a short wait time. Would definitely recommend and will be coming here again

Did not expect the food and service to be that good from a chain restaurant.

EXCEPTIONAL SERVICE AS ALWAYS! The staff went above and beyond to ensure we had a lovely experience. Our server Eve was wonderful with our Daughter and made her feel like a VIP when making her Gelato! She is a credit to your team - it is rate to get great service like this we find nowadays! The lady who greeted us upon arrival was very helpful in answering our questions and very friendly and welcoming. Shoutout to the chef for making what my husband called “The best meal he's ever had at Bella!”

All good, nice food and attentive service.

The food was fresh and tasty, beautifully presented. The service was warm and attentive, making us feel truly welcomed, thanks to Kayleigh. The atmosphere was perfect, ideal for a midday meal.

Kayleigh served our tables and did a wonderful job.. Thank you

We had to wait ages to be seated. It was clear right at the door, that they were understaffed, but we proceeded as we had a table booked and were all very hungry. We were seated and sat in waiting for food almost an hour, surrounded by uncleared table with unwashed dishes. The waiters were lovely, but two of them just not enough to cover that floor. I can imagine, there were only one person cooking, as the food came out very slow. The gluten free pasta was way undercooked, which we didn't mention at the time as the waiters had enough on their plate and to be fair by the time we got the dinner, I was famished. Kids didn't want dessert as they just wanted to go home after long waiting times for the courses and as we know kids, when do they ever want to skip dessert?! Last year we had the same experience, we would have thought things change, but sadly not. I guess there are some serious management issues at that place.

Our server Sophie was very friendly and helpful. The food was nice

Dee was amazing. She was on her own dealing with all the customers, taking the orders, serving the food. It was my sons birthday but she still made sure the balloon was there and the cake was brought out with candles - nothing was too much trouble. Bella Italia should be rewarding her for ensuring every customer had a great experience.

ruby gave me excellent service, order was exactly what i wanted

Nice food, staff and service. Sophie is great nothing is too much. Nice little birthday suprise too thank you so much

We were greeted and taken to the table by Sophie. She made sure me and my daughter had everything what we needed. Very friendly and helpful. Food as always great! Cannot thank enough for looking after us so well ❤️❤️ xx

Sophie was absolutely lovely! She made are experience 10/10. She helped recommended dishes and also had a laugh with us. Very helpful!

Good service and a nice family meal. Server was Ruby

We came in for dinner,- all the staff were lovely, especially our server Kayleigh who was an absolute gem, will definitely be coming again soon

Always enjoy my visits to Bella in Burton

Our server Kayleigh was really attentive and looked after us. The food was fantastic and overall was nice to come during the quiet hours!

Eve was a great server!! Thank you so much

Lovely food and a very friendly waitress called Andra. My son’s favourite restaurant although he is only 4. Rachel was lovely.

Top banana - quick service, friendly and tasty food. Can't ask for more

Great place but even better service! Very fast and extremely friendly! Tonye treated my daughter so good I will be definitely back! Excellent service! Thank you 😊

Lovely food and servers. Quiet Monday evening but still a relaxed atmosphere.

Brilliant food and the service was excellent. recommend the Marco Polo if you like duck and after a lighter portion.

Eve served us and was very kind and helpful. Beat waitress

The Mushrooms Risotto was absolutely delicious! Bravo chef Joe! My husband and I always dine there for the special occasions.

Our server Ruby and manager Nic were both brilliant despite Nando’s being closed and the restaurant being nearly full with a queue at the door! Food was excellent, we were warned of the wait at the door and everything was fabulous. Definitely recommend.

Eve was a great waitress very persistent And courteous got us everything we needed. Food was great yummy and hot! So thank you Eve

For a chain restaurant that is used to being busy, although a quiet afternoon with only 5 tables and 4 FOH staff we still sat waiting to be served for 30 mins! Food was nice when it came so hats off to kitchen but then waited another 30 mins after food finished to clear plates! We asked for bill and dessert order to take away as we were fed up with waiting while watching foh team chatting! It took them a further 20 mins to bring us our children’s fruit salad. I hardly ever do review as understand sometimes it is difficult in hospitality! Wow this service was shocking!

Ruby was so friendly! Great service

Rachel our waitress was fabulous! Great place to eat.

Nic looked after us today. She was on her own in the restaurant and the service was spot on. She was friendly, accommodating and couldn’t do enough for us. The food was amazing too so thank you to the chefs too. We will be coming back.

The food is ok, but the price is very expansive for the quality and the quantity.

Food was amazing. Service was flawless and staff were really friendly. 10/10 will definitely be coming back.

A fantastic dining experience! The welcome was warm and friendly, our server Sophie was super friendly, efficient and attentive throughout our dining experience (and especially concerning the special dietary needs of our daughter), the menu was varied and interesting, the food delicious, and the meal was incredible 'value for money' as we enjoyed the '£5 pasta' offer promoted on the Bella app! We genuinely award the dining experience and staff the Five Stars they earned.

Sophie was great and really helpful. Lovely meal as always.

Great food as always. Kids loved the ice cream. Thank you too Sophie for helping us.

Thank you Jordan , great service

Jordan was so lovely and friendly. Made us feel comfortable and had a lovely meal.

Everything was brilliant and our server, Ruby, was more than incredible! Only thing that wasn't perfect was that there was an issue with our tickets in the kitchen so there was a wait for our food, stuff happens though and it was dealt with very well. Thank you Ruby.

our server sophie was really lovely and made our experience really lovely. we had the £5 pasta deal and it was really good value for money, tasted nice as always. lovely place

Went with the kids, brilliant service from Ruby. Food was nice and fresh, tasty

The pasta was absolutely scrumptious. I got really good service eve was really friendly and I will be definitely returning. :)

Had a lovely waitress Eve who was very friendly and prompt ,also guided me through the menu which was very helpful and attentive. Would eat there again

Food was lovely. Slight mix up with final bill. But staff were really good and sorted everything out quickly. We will be going again

I was served by a waitress called Eve- who was incredibly friendly and helpful. she always had a smile on her face when she was serving us. I had a great experience & will definitely be returning.

I was served by a waitress called eve who was incredibly friendly and helpful. she always had a smile on her face when she was serving me . a great experience I had overall, will definitely be returning.

Dee was very professional at her job, and catered to all our needs.

Hi we took our daughter for her 11th birthday with 5 of her friends all similar age, they gave the girls an alcove toble and we sat a little further away so we could keep an eye on them, Cora and the other staff who waited on them were amazing, treated them like grown ups and were so helpful, the girls had a fantastic time and thoroughly enjoyed themselves, we will deffinately return and my daughter is already planning to go back for her next birthday. The staff were fantastic we can 100% recommend this place.

We are regulars at the Burton branch Bella Italia and was served by Sophie today. She was so welcoming and lovely during our visit, and the food was delicious as always (gamberoni pasta being our favourite). We will be back soon!

Spicy sausage pasta was inedible, tasted off 🤢

Friendly and efficient service by Nikki, food came out promptly and was delicious, enjoyed our visit!

Very nice spaghetti and meatballs😍 We were served by Kayleigh and she was great!!!

Staff lovely -perfect service - especially Kayleigh 😁

my server was Kayleigh and she was very nice and helpful

Lovely friendly service from Kayleigh & Nicky! Fabulous food too! Thanks 🤩

I had a wonderful encounter with the wonderful jordan that helped us get to our seats and made us feel very welcome

Had a lovely time eve was really kind and helpful x

Great service from our waitress cora, she was helpful, polite and attentive. Food was a 10 out of 10. Main meal was ready straight after our starters. And for those of us doing dry Jan they have a few 0% options to choose from. Will definitely be going back. The only reason I gave the atmosphere a 3 is because we went in at 1300 and it was quiet

Lovely food, great service by Cora.

lovely food, recommend the chicken loaded fries and great service from nikki

Had a lovely meal was looked after by Rachel and Nikki and Nicola all 3 ladies where very kind and accommodating and friendly

Eve was very friendly and helpful, she made our experience very positive!

Great food and service, Nikki was lovely

Food was nice and served quickly. Staff were attentive from when we first entered, Sophie our server today was very friendly.

Ruby was such a lovely waitress with a fantastic smile - we were celebrating my daughter passing her driving test and got a free drink for it - what a lovely gesture Ruby is an absolute angel and very hard working - she needs a lot of praise for her work Well done ruby xx

The waitress sophie was really kind and was super quick with everything

We were served by Sophie - her customer service and hospitality were brilliant. Made us all feel very welcome and made sure we were happy with everything

Really great attentive service from Eve.