Delivery
Pickup
Outdoor
The best restaurants serving Italian food in North East
429 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

2205 Opinions in 1 websites
Called in for lunch lovely day people sitting outside and in but loads empty tables walked into restaurant and were ignored woman mopping floor just ignored us and carried on a young waitress walked past and said have a seat there on a large table by door and I will come back and sort you a table waited about another 5 mins and woman mopping floor decided to come over told us to come back in half hour i explained the waitress had told us to sit down till she got us a table she then very rudely told us she’s just a waitress And told again come back in half hour in a half empty restaurant she obviously didn’t want customers and didn’t value the waitress .very rude and abrupt and needs a lesson in customer service certainly won’t ever go back

665 Opinions in 1 websites
Popped in for a meal never expected the delicious food that i got served with the best service that i have ever experienced in a restaurant so far. All staff were excellent, very lively, polite and responsive with the customers needs. Definitely recommend this place for anyone a nice meal out.

665 Opinions in 1 websites
Been here whit the family this place is amazing I see the reviews how can people complain for pizza pasta 9.95 and lunch special for £8.95 guys is my first visit to sambucas but if all of them they are as this one’s I will never cook in the house ..!! And the staff …they try to please everyone bless them …!

102 Opinions in 1 websites
The absolute best ice cream that has ever existed. Every time I’m back in Newcastle I have to go get this ice cream because it is just so delicious. Got there as the shop was about to close and the lovely lady behind the till let us get served which I really appreciated. 10/10 shop.

34 Opinions in 1 websites
We held mother in law funeral wake here.Chips were freezing,poor service at bar,long wait,glasses not collected guests were clearing tables,celabratery drink not on time.Mens toilet atrocious ,no roll holder ,floors soaking wet obviously not being attended enough to clean.I used to go when it was simonside arms,better then give it a miss....keith wilkinson

15 Opinions in 1 websites
Ordered a meal box on their website on Sunday night and it stated delivery time from our nearest takeaway was 60 mins or we could collect in 20. Opted to pay for delivery, however 90 mins passed and still no food, so we called them to chase up our order and was told it was on its way. When the meal box finally arrived the kebab meat was cold, the beef topped fries were cold and the burgers themselves were both luke warm at best Considering how much we spent on this meal it was disappointing given all the hype on social media. Granted the burger was nice it's a negative experience we wouldn't wish to go through again and unfortunately would not recommend Craft Burger.

11 Opinions in 1 websites
Used to order at least once a week as loved the food but the last 3/4 times we’ve tried to order we have rang none stop for over half an hour but call fails and comes up “caller busy” as if phone has been taken of the hook. At first we just put it down to them being busy as it often took a while to get through but became ridiculous after a few times. Tried to order tonight and started ringing at 8:05 and rang over 200 times and didn’t manage to get through before they shut. When I messaged last week to ask if they were having issues with their phone they never even bothered to reply. Such a shame as like I say we love the food but don’t think we will bother trying anymore, how they make money to stay open or surprising when they can’t even answer the phone.

7 Opinions in 1 websites
Me encanta la comida aquí, todo sabía increíble y todos son súper agradables y serviciales, especialmente Roberto que hizo nuestra experiencia aún mejor 🫶🏼