Arrighi seaton delaval in Northumberland

Popped in for a cuppa just to kill some time. We didn’t realise they offered so much on the menu. We had a scone each, cheese and fruit respectively. Both warmed up, light and very tasty. Lovely big pot of tea. We’ll definitely go back and try other things on their menu ( all prepared and cooked on the premises)

What a shame the service and atmosphere isn't as good as the ice cream. We endured an awful experience on Saturday having to listen to the" older woman owner "shout and scream at a wee young lassie , who looked new to the job, not once, twice but three times in less than an hour.This owner is clearly in need of customer care and interpersonal skills training . This atmosphere watching the young girl cry,shake and be told to "get in the kitchen " was very hard to watch. Hey me and my family have come here a lot over the years but not one of us will ever return and sit through such unprofessional drama.

Absolutely disgusting service! I popped in tonight around 6pm as I was passing and wanted a drink and some snacks, I asked to use to toilet and the lady behind the desk said I'll keep your stuff here and pay after. When I got back I got my bank card out to pay and she said there was a minimum card payment of £5, I said I'd go back to the car to check my purse and her response was ' I bet you will, they all say that'. I questioned what she meant and she tutted at me and rolled her eyes, she then said ' there's a public toilet over the road by the way' implying I was never going to purchase any items. I was made to feel so uncomfortable from the minute I walked through door, the owner ( I'm guessing it was) was extremely rude and arrogant. After speaking to people after my visit it seems others have had similar experience and it has been like that for years. Such a shame for an independent business to have to get a bad review.

Absolutely terrible meal, me and my girlfriend ordered 3 meals as we know the portions are tiny. We were immediately judged and spoke to in a condescending tone by the staff member taking our order. Our drinks were warm without ice, and when we drank them the staff nerved offered to come over and refill them even tho the place was empty and the staff were just walking around. Ordered a coffee, when it arrived it tasted burnt and terrible the worst part being the two sachets of brown sugar were stuck together by someone’s used chewing gum, and were served with the coffee! We were so shocked, the staff member commented on it and didn’t even apologise for the disgusting hygiene, how do you not notice that the sugar sachets are attached together with used chewing gum when serving them to customers! The food came, it was mediocre at best, I asked for more Parmesan when again I was shamed by the staff for wanting some Parmesan cheese on my pasta as they argued that I should try it first. Again I was absolutely shocked, paid for the bill, wasn’t compensated for the dirty experience with no apology for serving our food with used chewing gum. Won’t be coming back again, absolutely appalling.

The food was reasonably nice and the ice cream is lovely - however, the person serving us was abrupt, rude, and made us feel like we shouldn’t be there or were causing some sort of inconvenience. We were ordering table service and were told to pay as soon as we ordered - there was no explanation for this strange practice but it suggested to us that we weren’t trusted to pay at the end of our meal. Anyway, we won’t be going back,

Possibly the best cooked and presented breakfast/brunch I have had in over 70 years, served by a delightful welcoming young waitress this establishment is the acme of quality and the tradition of ItalianbCafes and Ice Cream makers and retailers. A superbly appointed cafe with a wonderfully varied menu majoring on Italian dishes. A large sunny recently modernised and extended room with a wonderful selection of ice cream (to eat in or take away and for which they are rightly famous) and confectionary.

Not worth the trip. Rude and unfriendly staff. Poor choice of flavours. Which tasted average at best. Overpriced and staff couldn't even give me a small icecream tub so I could give the dog a drink on a hot day. I'll not be going back.

We’ve been coming here for years for ice cream and it is always superb, particularly the ‘Original’ (vanilla) flavour; but I tried the Amarena flavour (cherry) this week and it is quite simply the best ice cream I’ve ever tasted. Thank you so much.

What an amazing afternoon tea. Everything home made and fresh. Sweet and savoury sandwhiches, mini pies, scones and cakes and desserts. Incredible value, we brought lots of stuff home as we were full to bursting. Service was faultless. Looking forward to the next time. Thank you.

Called on Sunday with mum as we like to explore/vet places prior to taking my dad who is in a wheelchair, the cafe was really spacious, coffee was lovely & served quickly & the single toilet was suitable for all including a wheelchair, great accessibility, we weren’t eating but the food being served looked great, I know for certain the ice cream is divine as have had many from here, very pleasant visit, just a mega challenge to park!

Although we live in the south of England, this is our 'go-to' ice-cream stop, and we have been going there for years. If you like 'proper' ice-cream, scraped up out of a churn then you will love this place. Don't ask for 'vanilla' though because their's is 'original' and the taste is sublime. The chat from the servers comes free! They do more flavours now than I have seen before. It is still the original (in a sugar cone with a chocolate flake) for me but a friend had the mango flavour and said that it, too, was excellent - and it really tasted of mango. It seems a bit of a way out, so just go there - and make a trip to Seaton Delavel Hall as well for a great day out.

Had a Banana and Vanilla Sugar cone Ice Cream with my Mum after having a drive down at the coast. The servers were really nice and wore masks too. The restaurant had socially distanced stickers on the floor so all the customers could be socially distanced from each other. The Ice Creams were really nice. I would recommend having the Banana Ice Cream if you come here.

Out for a bike ride & noticed the cafe was open for take aways, looked like it was serving meals to locals but also had ice cream bagged up for people to collect too. As I approached the left door, there was a table in front where you placed your money & the change was placed then I moved to the right door to collect the ice cream, pavement marked outside too, would definitely return when next in the area, felt very safe!

We have just recently moved to this neighbourhood and went to Arrhigii’s as it’s ice cream is highly recommended. On each occasion I’ve been with my very well behaved little dog, Archie - a miniature Australian Labradoodle. To their credit they welcome dogs but I’ve found the staff to be rather cold and unwelcoming. I have left on each occasion if I was being tolerated as a customer rather than welcomed and encouraged to come back. The ice cream is delicious but every time I’ve bought some (to share with Archie as he just loves ice cream) I get the feeling that they serve the minimum portion they can get away with. There is no generosity here either with the staff or the portions. The cakes are nice but I had a Sachertorte earlier this week which was incredibly dry and today a Dundee cake with was very tasty but again the portion size was bordering on the mean. Judging by the queues they don’t seem to feel that they need to change either their attitude or the generosity of their ice cream or cakes. I suspect that as they have a monopoly in the village they don’t really need to change which is a shame as if they were warmer, more welcoming and more generous they could be outstanding.

My teenage years were spent here with a glass of pop and listening to the juke box. It is good to return especially for a tasty lunch. My wife had a crepe with bacon and maple syrup. The bacon was lean and nicely cooked. I chose pasta bolognese again just right. Their Italian went down well and I couldn't leave without a tub of ice cream and flake.

I come for Gelato once a month its a old family recipe thats been there since 1921 and the family from 1918. You want authentic come here. They got a cafe attached and a wonderfully stocked shop of confectionery. They make wedding cakes that look beautiful. Hot food available and excellent coffee. Lovely family.

One of the most famous ice cream cafes in the area. They now have a good sized cafe for lunch. Very friendly staff, good service with delicious food and the ice cream is just amazing. Well worth a visit. Weekends queues out the door for their famous ice cream.

Arrighi's in Seaton Delaval is the best place to go for authentic Italian ice Cream; I'm 60 years old now and have been going to the Crescent cafe since I was a child

A warm welcome from lovely people and delicious,creamy and deeply banana-flavoured vegan ice cream. We enjoyed reading the family history on the container while savouring it. My colleague had the non vegan blueberry which she clearly enjoyed. It was a very pleasant surprise to have a choice of two vegan flavours from somewhere with such a long tradition (I'd mistakenly assumed all would be dairy based). The coffee was so good that I just had to have another. We'll be back! I hear the vegan mint version is excellent.

Ive bought ice cream from here with my family from seaton sluice since i was a boy (46 now). Seen all the staff changes and lineups since then. The plain ice cream is still very very nice as its always been. I liked the staff years ago, when there were a few older women serving at once before the refit. It was welcoming then, but now there just seems to be one woman (apart from the occasional appearance of an older lady ORIGINAL family member who is nice who i remember from years ago). Anyway the feeling now is that they are doing you a favour serving you!! Barely any manners or friendliness and no thank you on exit!! Your ice cream is gorgeous but overpriced now and you want to smile now and again to keep customers. I can see by the lack of queues over the summer that its less popular year over year. You need to tidy up that extension bit to, which looks a mess and get rid if that step. Im only writing this as i only come in occasionally for my kids nowadays but you're just made to feel uncomfortable from the 40ish ginger/blonde woman who's making a fortune from our occasional pleasure! Not worth the bother whatsoever!!! Buy a tub of mackies!!!!!!

My other half visited here today with my son. After a very very difficult morning for my son who queued well despite the slow service, in the heat and with many other customers, the woman behind the counter took exception to a small child making a bit of noise. Who would have thought it? An excitable child, in an ice cream parlour, 5 weeks into summer holidays? The woman was simply awful. Snide horrible looks, argumentative tone and then threatening not to serve my son. It actually got to the point where the women behind the counter just blanked my other half. She left without getting ice cream. It might be fantastic tasting but I wouldn’t go here if it free and covered in £50 notes.

Vanilla ice cream was delicious however Pistachio lacked any taste of Pistachios.Pemises currently being renovate/extended.Will visit again and hopefully taste of Pistachio has improved.

If you want real ice cream this is the place to go. I often used to call in when living in Seaton Sluice years ago and the lovely flavour of real ice cream is still the same. If you are coming up the Avenue from Delaval Hall they are on the right by the roundabout. Highly recomended.

I originally visited here because everyone told me about the wonderful ice cream. And yes the ice cream is gorgeous. I tried the roast on a Sunday and it's delicious. Home cooked. Would highly recommend

Great food and ice cream, however some of the staff are down right rude and miserable, it’s like a chore to them to even give you a smile and speak to you nicely.... cheer up folks a smile costs nothing

I have been buying ice cream from Arrighi for years and it never fails to deliver . The natural ice cream is awesome ( call it vanilla if you dare ) .

Often stop in here for a tub of ice cream. It tastes soooo good. I recommend the original flavour (it's not vanilla), though I can't say what it is, it's just amazing. They serve other food too which I assume is good as they always seem to be busy.

They’ve changed the recipe they must have! This was always my favourite ice cream shop even my cat Bisley used to devour a tub on every visit. We tried their alleged relatives in Whitley Bay which is exactly the same as Arrighis was all those years ago. The ice cream here now is a watery texture, less sweet and not as dense. What a shame....

Great ice cream made just like I used to get years ago as a kid before everything became mass produced. This is old school real ice cream. Quite a find, I keep going back now, If its hot weather. I just have to have it. I travel quite a way to get this Ice Cream.

I had ordered a burger and coffee (which were lovely, no fault there) and needed to charge my phone. My baby was asleep in her pram so I plugged my phone into the wall socket and finished my coffee. Shortly after I was abruptly informed that they "don't offer free electricity" and that I should not have used the socket due to my phone charge not being "an emergency". I pointed out my food purchase and asked if I might pay the (small) cost of energy used, but was told it "wasn't that simple" and that "round here it was [completely normal]" when queried. Made me feel completely unwelcome, very strange rules. The Hastings had no problem with me charging my phone and were much more welcoming - I'll be taking my business there from now on. I should add that the other staff seemed nice and helpful, the problem was the woman that I presume to be the manager.

This is such a fab family run business but dear me service with a smile would be nice! It really does not encourage you to go back for more!

'Riggys' as it is called by the locals serves the best ice cream in the North East but also serves very tasty snacks and light meals ranging from corned beef pie, sausage egg and chips to bacon and sausage sandwiches. Naturally followed by ice cream with sugar cones and chocolate flakes included. You can get a glass of wine too!

After a long coastal walk, whether it be through the sand dunes of Seaton Sluice or rockpooling at St. Mary's Lighthouse, why not finish your day with a huge tub or a large cone (sugar cone for me please) of delicious ice cream?

My absolute favourite ice cream (and I've sampled a lot).

Went into the cafe and ordered an ice cream. Have gone here for many years. The older lady serving is awful. Her attitude stinks. She's rude and abrupt.

For some reason this establishment has three different TripAdvisor pages!

On a recent Sunday afternoon walk, having visited the very pleasant Plessey woods, it was decided to try this ice cream parlour. By word of mouth id heard about it before and its impressive reputation. And it was very good, if a bit expensive. It is easy to dismiss the exterior but inside it is very much like an old sweet shop with a vast array ice cream. I went with a tub of coconut and some salted caramel ice cream. Very palatable, very sweet and nice texture. But 10 pound for 2 tubs of ice cream and 99 is quite high. But as a treat id recommend it if in the area

I have read the bad reviews and I disagree me and my partner visited today we didn't book afternoon tea but does say on the menu todo so but we asked the woman who was serving and she asked the chef if that would be ok for us to have one? The chef totally went out of her way for my partner as he was gluten free, and let us have a afternoon tea stand thank you so much to that lovely lady

I have come here all of my life,48 yrs. Best Ice Cream you could ever taste. I introduced my partner to it a couple of years ago as he doesnt live locally and hadnt been. Now cant keep him away every time hes in Delaval.

Se detuvo a un helado aquí, guau, "sabor original". Las señales que no llamarlo vainilla pero es muy similar, pero mejor.

Lived in the North East all my life and everyone raves about this place. Moved to Deleval over a year ago and finally made the effort as everyone who I tell where I live says "oooo you're near that ice cream shop" and wish I hadn't bothered, only one flavour and very very average. Over priced and rubbish service. Avoid and go somewhere decent like Morwick or Doddington !

Excellent coffee and cake at 11's then back at lunchtime for lunch, I had corned beef pie, great place great atmosphere and very friendly staff, well worth a visit.

Visited here after hearing great things. I wasn't disappointment. The original ice cream is delicious I ordered the largest tub and felt like I hadn't eaten enough. It was so delicious I could have eaten a barrel full. Top marks!

Best ice cream i have ever tasted! great atmosphere and wonderful staff, highly recommend this little treasure.

Best ice cream anywhere. It's what I visit for. It also has a cafe but I haven't had a meal there. Be prepared to queue on hot sunny days

As said time and time again, poor service! Not child/buggy friendly, rude staff and strange atmosphere. Signs about not using your mobile phone (when the staffs attitude leaves a lot to be desired) yet nothing about what counter to go to or extra charges for sitting inside. We'll be sticking to blyth or Whitley bay in future, shame because the ice cream is beautiful.

I have been visiting this shop for forty years and over the last 12 months have noticed how appalling the attitude of the staff is. And I'm clearly not the only one...Granted, good ice cream but there are competitors out there and after todays visit when I was served by the most miserable red haired woman I have ever met, that's the last for me. Arrighi's - you need to take heed of these reviews and change your attitude towards customers. Courtesy is free...

We used to live close by many years ago, my big Ginger Tom Bisley used to unashamedly devour a small pot of their fantastically famous Italian ice cream. It's still as good as ever I didn't realise how much I missed it....

I've been a fan of this place since I can remember and happened to drop in yesterday with my friend for something more than a take-out cone. Only simple jacket potatoes (mine with tuna mayo, hers with cheese savoury) they were bloody lovely! I'd travel the length of the country for some of the vanilla ice cream from here but I never realised they did cafe food too. A very pleasant surprise!!

Staff go out of their way to show you how displeased they are that you have dared to come into their shop to give them money. After many years of going I am sick of the contempt they show customers and will go to the newer one at Blyth instead.

Just visited here today. The selection of flavours really depends on the day so be prepared to just have original if there are only a couple of options and they don't take your fancy. The customer service is appalling though. The attitude is really offensive and in a massive tub we couldn't get 3 flavours. We won't be back. The ice cream is nice but it's about the whole experience.

Although my italien dish was very nice we were disappointed to wait about 40min for that a baked potato and tiny sandwich! Cafe Was empty and you could see kitchen staff working very slow! Staff werent particularly friendly either but not rude. My husband who was hungry was then very annoyed when his almost £5 Sandwich turned up in toddler sized bun! It really ought to have informed on the menu it was "Microscopic"! Lol I do hear the ice creams are nice

It had been 4 years since my last visit here, to which I remember them not being the most pleasant back then. Another teacher and myself took a few teenagers from a training centre here to try the ice-cream. The lady serving (the owner I think) had a rather rude and patronising tone not only with the teenagers, but with myself also. After spending a considerable amount of money on ice-creams and drinks, I asked for a empty small tub to give the driver of the mini bus a small sample of mine. The lady abruptly told me she would need to charge me 40p? Yes charge me, but 40p?When outside the teenagers commented that she needed to learn some customer service skills, if that is coming from teenagers than God help them. Not the best example of how customer service is delivered. On a plus point the ice-cream is quite nice, although not the best.

Been having ice-cream from here all my life it's passed from father to daughters, still the same family recipe proper tasty ice-cream, whether a cornet, a tub or the family carton not the whipped stuff this is thick & creamy yummy in the tummy

Hot summers day so called in for ice cream. Lovely traditional flavour but other flavours available. Highly recommend a visit.

Never have I ever witnessed such rude and appalling customer service! Came here with some friends to get some ice cream, however upon asking for two different flavours, we were disrespected, humiliated and embarrassed in front of the whole shop as the "owner of the business" screamed that she was unable to do this for us. Will not be returning after witnessing this incident.

The customer service at this place is disgusting and so rude. I asked for a nougat wafer with two scoops of ice cream and the lady said they didn't do that. I explained that I had got that before from this same place. She then shouted in my face telling me that I wouldn't of got two scoops because they don't do that. I was disgusted and I will not be returning, so miserable and not worth it

Today I visited the shop and my friend simply asked the lady about having two scoops in a nougat wafer which she previously had before, the owner then said "no you can't have that we don't do it" but it was done before, in which the woman shouted (with customers in the shop) "considering this is MY business I think not" we did not order any ice cream because of the awful and vile service, we left feeling humiliated because of the poor treatment. Even though she was just querying about ice cream she would've still bought one regardless, but no definitely will not be returning. Disgusting, what happened to the customer is always right?

Called in on a recommendation, remember visiting here as a child. Ordered two ice creams from the limited selection and the server got both wrong. Settled for one, pointed out the error with the second. Server threw a little strop, no pleases or thank yous after that! Ice cream was homemade but not great flavoured. Won't be returning.

★★★★★ At relatively short notice we were provided with a very reasonable, excellent, tailor made selection of sandwiches and cakes for a funeral celebration meal. Milva was caring, and helpful in her suggestions for the food as there were a few vegetarians. The Almond / fruit slice tray bake she suggested was an absolute dream. The food was fantastic and the sandwiches 'proper' ones in lovely fresh sliced home made bread. Thank you. Everyone was very complimentary..

Been going here since I was a kid and can't fault it. Beautiful gelato can't fault it in my opinion it's a legendary place but for a good reason

Visited today and was truly amazed. After a cold jog around Whitley bay and a jaunt into the amusements I couldn't think of anything better to do then pop to seaton delaval and indulge in some of the finest cream I've been told great things about!After nearly getting my head bitten off for asking for vanilla ice cream (it's original for anyone who wants their head to remain on their neck) the rude blonde lady took a serious offence as if I spat on her, basically.However, luckily I was sat down to try my first spoonful of the ice cream as it simply knocked me off my feet. Wow, incredible, sublime. The best ice cream i've ever had. Simple as that. I would recommend this friend just don't ask for vanilla. Original is the one. Thank you sir Carlo the best cream I've ever sampled, simples :)!

We called in here as my husband loves the ice cream. We had only been in summer and it is always heaving. However, on this particular cold and miserable Saturday the usual queuing area had been transformed to a café with tables and a lovely cosy atmosphere. My husband ordered a medium tub of ice cream with a flake but I opted for a bowl of soup. Soup was home made and vegetable and came with a warm roll. Service was very good and the staff were very friendly. There was a good lunch menu which was also reasonably price with around £7 for a main course. I also had a hot chocolate, which we paid for at the same time as the food but asked for it to come after which it did. We spent a very pleasant hour here. There is a huge disabled toilet which was clean and tidy.

I have been going here with my family since I can remember I always remembered it as a treat couldn't get better ice cream but the customer service is appalling!! Nearly 20 years of loyalty to be shouted at and asked to stand at the side of the que if you were asking young children about what they wanted or the staff were huffing and puffing if you asked for something else as if it was a chore? disgrace.

Despite other people's comments, if you are looking for vanilla ice-cream, this is still the best for miles around. If you haven't already, try it in a nougat wafer!

we have visited the café for ice cream for many years - it has always been lovely. we visited this last week and were pleased to find out that the café hadn't closed down but had been refurbished. All I can say is the ice cream isn't as nice and would much prefer the Delaval ices in Whitley Bay. The customer service and interaction is probably the worst I have experienced in any shop/café. For years I have ignored the rudeness of the lady who makes the ice creams but enough is enough - rude makes the milk go sour so I wont be returning .

People rave about the 'ice cream' from here. Let's start by pointing out it's gelato, not ice cream. And it's really good gelato, but I wasn't blown away. Maybe all the raving about the place set my expectations too high but there are better places to get amazing ice cream in the North East.

This place has the BEST ice cream in the world. Normally I just have the original flavour but branched out and chose rum and raisin, I was not disappointed. I can't wait to try the rest of the flavours.

It was lunch time and I was hungry so I tried the vegetable pancakes and they are delicious, full of flavour and very filling. I like the look of the fruit ones too - maybe next time..................!

People always rave about the ice cream so I thought I try the food. The waitress was miserable and I don't know if that was because of personal problems but it didn't help the atmosphere. The place was virtually empty. The food was ok, but the meal was incomplete of what the menu stated it would consist of. There was a general feeling of something being not quite right; perhaps a local shop for local people mentality where poor service is given to those they don't like. They want to grow up instead of playing sad games which I gather they find amusing from their laughter as I left. Also, I thought it was called the crescent cafe? Seemingly, not judging from this web site. If it wasn't for the ice cream sales, I can't imagine it would remain open.

still great ice cream BUT they still need to improve the customer service, they need to focus on the customers and not on conversations amongst the staff.No pleasantries exchanged with the customersI'd love to give this shop a better rating as its a local institution but the staff/ owners are what let the whole experience down

Legendary ice cream shop never let's you down. Creamy vanilla is the best you will ever have. The taste takes me straight back to my youth growing up in the area. Don't come to the north east and not visit this shop !!!!!

I have lived in seaton delaval for many years, and there is no other ice cream shop I would ever visit! Delicious!

People come from far and wide to purchase ice cream for here and it is well worth it.I have never had a meal here but it is always full.

Been going here for years but since my daughter moved to Seaton Delaval we have been to eat in the cafe many times. Great friendly place and food cooked to order. Breakfasts lovely. Their coffee is of good quality too.

Brilliant ice cream - but everyone who has been before or has friends in the area know just how good their ice cream is.

When in the North East visiting family we always make a trip here for ice cream, it is the best we have ever tasted.

A family run business with the best ice cream i have ever tasted and will take some beating on flavour.

We've recently moved to the area and have been to Arrighi on 3 occasions for lunch. On each occasion the staff have been lovely and the food well cooked at a good price. The roast dinners are reasonably priced, come in small or large (small is more than enough) and are freshly cooked and well presented. There is a standard Menu and a daily Specials Board. We plan on returning on a regular basis. I've visited twice with my daughter and once for a business lunch and on each occasion have found the Cafe met all our requirements. Highly recommended.

Reminded of how ice cream should taste here at Arrighi's. Ice cream from Arrighi's is legendary in the north east and a treat that is on the 'must do' list before a walk along the beautiful beaches in this part of the world.Not I have to say over generous with their scoops compared with the gelatos of Italy but hey this is the land of canny Geordies making sure there's enough to go around for everyone! Enjoy.

After a terrible Sunday lunch main course at the Keelrow pub went there in search of a decent dessert and found it.Really excellent Apple Pie and Bread and Butter Pudding.Lovely ice cream with the Apple Pie.Didn't experience the staff problems of other reviewers but maybe we were just lucky with who was working that day.

We went here with friends and there two little girls as thought it would be a lovely treat for all involved and presumed the cafe would be quite child friendly we found it not to be that friendly. The youngest little girl is one and found the menu holder and was playing with it she banged the table with it and we were snottily told to stop as the staff member tried to snatch the holder out of the child's hands. There is a way to speak to customers and sadly this wasn't the way to do. A short while later the little girl stood on the seat within seconds we again were snapped at to stop her it's not easy to keep a one year old say perfectly still whilst waiting for food. The staff member could of have offered a high chair and spoke politely to us but chose not too. The final insult came when the two staff members stood "slagging us off" at counter next to us. I know you don't want kids jumping on furniture but a one year old stood up looking around wasn't hurting anyone and not damaging anything. I have been a loyal customer for over 20 years but this has really put me off going back in when taking two young girls and there mam all new customers who also won't be returning very disappointing!!

I was a regular here in the sixties and seventies. Visited today after many years and although the premises have been updated the ice cream is still fantastic and the assortment of sweets etc. didn't eat in the cafe but will be back to see if the coffee is just as good.

Ice cream is good but Doesn't make up for the fact of how rude the staff are!!! The owner screamed in my face for a mistake she had made then had the cheek to refund me £1! Shocking service, shocking attitude and a shocking tash on her upper lift!!

I live locally and an ice cream from here has been a treat since I was a child in the sixties and it's never changed. Perfection and yet to be surpassed! Yes, there are often large queues, because the ice cream is so delicious and so well known that I know people who travel from alls round just for this. Lack of respect? In my opinion no, the servers don't chat, but they are very busy and serve your ice cream as fast and efficiently as they can. Please don't let reviews stating poor service put you off and never mind the queue either! Try it, you won't be disappointed!

We live locally and I called in for a tub of ice cream. Whilst the ice cream was ok, i wouldnt say it was anything special at all, and certainly not worthy of the queues its attracts. As for the service, there isnt any, miserable staff who arent polite and infact are quite rude, if you want good ice cream without the bad service, I would visit delaval ices in whitley bay, sorry, there just isnt any excuse for bad service.

I went here for my lunch and walked back out, i got spoken to like i was a child very rude, also there were people in the kitchen who didn't work there and were in normal clothes which i think is very dirty with put me off. I would like to say i wont be back here. The owners are giving it a bad name with the lack of respect!

We moved away from living in this area in 1996 and one of the highlights was taking the children and dogs to the beach; an ice cream thereafter was obligatory. The Seaton Delaval ice cream parlour was brought to our attention by friends.The trading name at the time was something like Bonadias and the ice cream was second to none and even the dogs (Nell and Toby long since passed away), wolfed it down.Well its been along time coming but I myself was able to make a return visit very recently with two new dogs in tow, Daisy and Bramble. The name might have changed to Arrighi's but I had forgotten how good the ice cream was. This is by far and away the best ice cream I have ever tasted. Daisy and Bramble might say the same if they could speak-please see the pictures.The price was £5.90 for three portions but really this is irrelevant when you are able to enjoy this quality.It will not be another 18 years before a return visit is made but next time it will be a sit down job, also sampling the other delights of the cafe

as the heading says, the ice cream is to die for but the service is poor, they dont say please, thank you make eye contact or smile. manners cost nothing yet they display a sign which says basically, "you wont be served if you are on your phone" fine but at least be pleasant to your customers, they pay your wages

We went for sweets here for the first time recently. The place reminded me of bars in Italy. Really lovely atmosphere. My daughter had ice cream which was delicious. We had bread and butter pudding, Eve's pudding and an italian pannacotta and meringue. It was all really nice. Capuccino's weren't nearly as good as in Italy (disappointingly), but were much better than your average in the North East. We saw a few people enjoying a roast dinner. There didn't appear to be a veggie version which is a shame as my whole family is veggie. I'll be back to try the savoury on another day though!

I called in for coffee and something to eat , started off ok; coffee came plus great tub of ice cream come on time ,but still 20 minutes later scone still hadn't arrived ,I can totally understand if the shop was very busy but it was empty. watched the staff picking food up and eating while working. not good, then when I asked if I was getting my scone the girl behind the counter just rolled her eyes not even a sorry, I felt like I was putting her to to much trouble. customer service defiantly need looking at unless you are Steven trailer Mrs Robertson

This place is amazing. We had hot sandwiches made from freshly baked focaccia, and wonderful crepes. Really good service in a cafe full of character. I will definitely return.

We were served piping hot food entirely made on the premises and reasonably priced with ample portions. The staff were friendly, attentive and very efficient. The ice cream is to die for.

My parents courted in the sixtys at this icon ice cream parlourIt tasted the same last week as it did forty years ago when I was a child fantastic

Not only the best Italian ice cream but delcious Sunday roasts small and large portions cooking like Mamma makes just leave room for the ice cream ......

Visited here today and with it being raining there were no queues. Shop has had a refit and looks nice but I think I like the old shop better. We enjoyed our ice cream which was as alway's gorgeous. I got the original and my husband got a new coconut flavour which was also nice. Best ice cream in the area!!! Well worth a visit but on nice day's be prepared to queue.