The Deli Newbottle in Sunderland

Used to order at least once a week as loved the food but the last 3/4 times we’ve tried to order we have rang none stop for over half an hour but call fails and comes up “caller busy” as if phone has been taken of the hook. At first we just put it down to them being busy as it often took a while to get through but became ridiculous after a few times. Tried to order tonight and started ringing at 8:05 and rang over 200 times and didn’t manage to get through before they shut. When I messaged last week to ask if they were having issues with their phone they never even bothered to reply. Such a shame as like I say we love the food but don’t think we will bother trying anymore, how they make money to stay open or surprising when they can’t even answer the phone.

My god portions pathetic beef dinner one pudding n auntie bessies does bigger ones turnip put on with tea spoon mash one table spoon me two year old daughter could count the peas carrots not even a rabbit would of eat not good at all

Ordered a fabulous tea for all tonight. Pasta,pizza dishes and potato skins - my fussy family were all delighted; good quality food, absolutely faultless. Lovely staff; extremely professional and friendly. Couldn't fault anything. Also, ordered a sneaky desert - banoffe cake (best I've ever tasted). Thanks again. I consider myself to be a regular customer now. Amazing value for money.

Best takeaway food in the area. I’ve had everything from here from restaurant quality burgers, pizza, pasta, kebabs, steak and Sunday dinner (which is the best takeaway dinner you’ll ever get) and everything is beautiful. The garlic mushroom starter is as good as any I’ve had in restaurants. Definitely worth a try if you’re looking for a great takeaway 👍🏼👍🏼

Fabulous food, couldn't fault it in any way. The deserts are to dye for too. Definitely worth a visit. I'm sure you won't be disappointed.

Pizza tasted of the box! My pizza had a strange taste, realised it had ‘absorbed’ the taste of the box

Ordered meal deal 1, u get 2 x potato skins with choice of dip and we ordered 1 pasta dish and 1 pizza, we often get this deal as it’s really great value for money. Food is lovely and fresh would highly recommended only downside potato sides go a little soggy due to being in foil carton but don’t let this put off.

Ordered a takeaway to be collected tonight - charged for what I ordered but didn’t give correct food?? When I rang to query was told had only charged for what we had paid for garlic bread with cheese got plain garlic bread Check your food if you collect before you leave!

Paid £25 for 3 Sunday dinners. Awful!!!!!!!! Beef was slimy and fatty Vegetables were hard and watery Gravy was really hard to explain in taste. (Not nice at all) Had to pay £1 extra for more gravy and when I asked for cream to go with a desert I purchased on picking up dinners I got a spoon full in a tiny little tub which also cost me £1 extra. Total waste of £28.50 in total Whole lot went in the bin

We visit on a regular basis especially for the set deals. 2 pizzas or pastas (expect a couple) and 2 portions for potato skins for a tenner. Great value. Good quality and great service. We have had a range of different items from the menu and always great

I thought I'd try the Colossal and have to say that is was superb. I tried a chip to start with and was massively surprised, they were the best chips I've had in years. The Colossal looked far too big for one person but I managed to finish it all and enjoyed every bite. The burger was a proper burger, something which you don't get these days. The onion rings were not the usual processed onion rings you get at most takeaways. I'd give the Colossal 10 out of 10 and can't wait to work my way down the menu if this is the standard food. I really should have taken a photo but couldn't wait to try the food.