Ordered through user eats bbq ribs and Frank's hot ribs , they came burnt , stale and with no meat on them. Some mediocre chips with hot dogs.
I'm really shocked that I paid £50.00 plus for This.
The quality of food has gone out of the window nowadays , I wander is it worth even ordering as no love , passion, or care has been taken to prepare this as you can see below dehydrated, stale and burnt ribs.
Service seemed a bit disorganised. My order was left on the side until I prompted the staff to hand it to me. But staff member that served me was polite.
92 High St, Croydon, CR0 1ND, United Kingdom, England
I ordered from here many times before, did not order here for a while. Yesterday's experience was terrible. The chef is new & the owner is new. The quantity of food is gone down & the quality, in the bugger there was a 1/2 slice of tomato, the lamb donner was cold... asked for 12 nugget got 8. Overall very bad ...
I had double whooper it was was ok .for almost £12 the service unfriendly no smile etc.the place definitely needs refreshing it looks very old and doesn't give you clean impression.. Don't recommend this BK for sure....
I booked this restaurant for my family of 10. I received an email that confirmed my booking between the hours of 5-6pm. I called the day before to confirm my booking as I havent heard good things about this restaurant anyway and thought ill give it try for myself. I questioned the time as I've never booked a restaurant that did not give me a precise time to show up. They answered- all was confirmed and booked and said I can turn up between that hour- fine.
Why is it when I turn up with my party of 10 at 5.30pm I am being told that I never booked a table and that I have not confirmed my booking and nobody called yesterday to confirm. I showed the manager (who introduced himself as the manager) my booking confirmation; which by the way was comfirmed via someones iphone ( should of known by then this restaurant was not professional) he said oh I'm not the manager, I'm just here to help out.. then why the hell are you talking to me if you can't help. He mentioned we have a party of 40 people you will have to wait over an hour to get your food, they quickly put together 2 tables by the door bearing in mind I have 2 babies in my party of 10.
There is no customer service, no cutlery on the table, no menus. In the end we just walked out, there was no way in hell this restaurant was going to see a penny of my money.
Stay away at all cost- do not waste your time and energy and go to a WELL established restaurant that have customer service and actually remembers you even have a booking.
Honestly, when I don't like a place, I simply don't review it, I simply ignore it.
I only really go because it's not good enough!
I went 4 times before I actually reviewed it, and each time the service was terrible (in fact, for it to be terrible, it would have to improve a lot).
The difference is that this last time the beer was cold (which it wasn't the other times).
The staff is always rude. The food is expensive because it's normal (which is already common in Brazilian places) for you to wait 20 minutes for a beer.
And when I was talking to a friend (who for some reason wants to go to this specific pub, since it's the same story every time and she always complains), the attendant threatened to call security and ask us to be thrown out! Yes, that's right. And I'm not even being rude or anything like that.
Honestly, it's not my problem if the staff has been working since morning, I know it's tiring and exhausting, but he was the one who set out to do this. I just don't think I should suffer his wrath for his exhaustion.
Just commenting on the delay in service.
And of course the place allows smoking veper!!! How come it's a cigarette and it's still out there!!!
But anyway, for me, this is the last place I'll go. I'm only going because of my friend.
Although after this post I might be banned from entering, since Brazilians don't like to be contradicted.
Myself and my partner walk in to be served and nobody is around and all we can hear is a lot of laughing and talking in the back room. The entire time during the order, the lady serving us continued to return to the back and join in with whatever was going on back there. The service was terrible and so unprofessional and to top it off the shake was of a water consistency.
Ordered a savaloy. It wasn't. Not sure what it was made from but it wasn't pork. I know the area has more muslims now. But surely you can cater for everyone. Or at least let customers that have been going for years know?
Today I visited but inside to long queue and MAC DONALD staff take a time to prepare order. That’s why i am very upset.today is a warm day that’s why i want to order galaxy ice-cream but i saw very long queues and all are waiting for order. I attached image as proof. I think you have need to update management skill.
My favourite place for a great coffee! Such a pleasant stuff - very polite and friendly. Tried other Costa's and only here they are making drinks with their hearts!
Big thank you to the polish girls😊
Disgusting customer service nothing short of racist!!!!!!!
Definitely would not recommend
I was shocked to experience people still acting so ignorantly
Tuve una experiencia horrible en Argentina Grill en BOXPARK Croydon el 20 de marzo de 2025 , y advertiría encarecidamente a otros que se mantengan alejados. Desde el momento en que planteé una cuestión simple, el miembro del personal fue grosero, desdeñoso y completamente poco profesional.
Pedí una hamburguesa de ternera, y aunque más tarde me di cuenta de que el menú tenía tocino en la lista, el texto era pequeño y fácil de perder. Cometí un error honesto asumiendo que no contendría tocino, como muchas hamburguesas de ternera no lo hacen. Cuando llegó mi pedido, inmediatamente vi el tocino e informé cortésmente al personal que no podía comerlo ya que soy musulmana y no consumo cerdo.
En lugar de manejar la situación profesionalmente, el funcionario fue grosero y desdeñoso desde el principio. A regañadientes quitó el tocino que tenía delante y me devolvió la misma hamburguesa, a pesar de mi clara incomodidad por el hecho de que el tocino ya había tocado el bollo. Cuando le expliqué tranquila y cortésmente que todavía no podía comerlo, ella discutió conmigo en lugar de ayudar y me dijo groseramente: “Bueno, la próxima vez tendrás que pagar de nuevo”.
Yo ya había esperado mucho tiempo por mi comida, sin embargo, ella todavía me presionó para tomar la hamburguesa, dejando claro que no la reemplazaría a menos que pagara de nuevo, a pesar del hecho de que ya me habían cobrado casi £ 17. Cuando intenté escalar el problema, incluso el gerente general de BOXPARK no pudo convencerla de manejarlo adecuadamente. Ella se negó rotundamente a reembolsarme u ofrecerme cualquier resolución, dejándome con una comida que no podía comer.
Para empeorar las cosas, fue tan arrogante y sin disculpas que incluso señaló el letrero y dijo que no le importaba si recibía una mala crítica. He incluido una foto que muestra este momento, una clara indicación de su terrible actitud y su total desprecio por el servicio al cliente.
Esta experiencia me dejó sintiéndome humillado, irrespetado y perfilado en lugar de ser tratado como un cliente valioso. Como mujer embarazada, el estrés innecesario era aún más molesto. Nadie debería tener que experimentar este nivel de hostilidad e irrespeto por un error honesto.
Dado que el restaurante se negó a resolver el problema, voy a disputar este cargo con mi banco. Además, mientras trabajo para el Ministerio del Interior, informaré a mis colegas sobre esta terrible experiencia para que no visiten este establecimiento.
Si te preocupa el buen servicio, respeto y profesionalismo, te recomiendo encarecidamente evitar la parrilla argentina en BOXPARK Croydon. La forma en que tratan a los clientes, especialmente a los que tienen restricciones dietéticas, es completamente inaceptable.