Flames Kebab and Fish bar in Croydon

Ordered 2 large cod and chips, not worth a penny, had to throw all of the food straight into the bin as they would not collect their disgusting food. Service is extremely poor. The fish arrived burnt and they had thrown in fries for burgers as opposed to chips for fish, when I called the restaurant they had said they ran out of the thick chips and had to substitute for fries without any notice! Had to go to Pond fish and chips instead to get the best food! My mistake, should’ve went there first and not trust this manky trash!

Bought the fish and chips this evening. Same sort of experience as another reviewer - the fish in batter is low quality. The chunky chips are something you'd get form a supermarket If you're lloking for a traditional fish 'n' chips experience, this isn't the place to come I called the place to provide feedback, but all I got was 'that's the way it is' sort of a reply I won't be returning

They say they are in their way, then block me

-1 stars this place is a fraud. I placed an order using deliveroo and didn't receive it ,called this restaurant which as very rude staff who confirmed that they couldn't reach me as the call wouldn't connect and added I won't be charged and to contact deliverooo. When I contacted deliveroo they told me that the restaurant had confirmed the order is delivered. This place is a scam avoid at all costs

Bunch of thugs they confirmed with Deliveroo saying my order was delivered and told me they couldn’t reach me as I ddnt answer the call very rude staff avoid this place if you guys want your moneys worth of food

The option online says the kebab comes with salad , there was no option for sauce so if they didn’t put that in then whatever but the kebab didn’t even come with the salad which was described in the bio. No one eats dry kebab with absolutely nothing . We Will never order from here again. The pitta is also dry and coming apart. I paid extra for large for no reason. Next time sticking to pond kebab & chips take away or Croydon kebab centre! Extremely unhappy . Kebab is one of my favorite take away and I gave this place a chance. The man who answered the phone instead of fixing the problem tried to argue with me like I should have put salad in the comments when it says in the DESCRIPTION ITSELF with salad . Ridiculous . My family won’t ever order from here again and anyone in this area shouldn’t either. 0 customer service

The worst shop in London. They are rude...they don't have no customer service skills and if you are a person of colour they will treat you different. They pick and choose who they want to ask to pay before buying food and when I questioned it the guy wanted to fight me. Never ever going back there again. And I don't recommend that anyone else does. Terrible experience.

The guy is giving the order fast but he needs to wash his hands and stop touching his face.

Flames used to do fish and chips cooked to order many years ago. The fish was freshly cooked to order and had decent size chips. When I got back they refurbished the shop and I was in for a rude awakening. I ordered the fish and chips from the meal deal menu. The way they cooked the fish was ghastly. The fish was frozen which they added to the batter and fried. The frozen chips looked like it came from a budget supermarket. The fish they cooked didn't taste fresh and the chips tasted like cardboard. It's not worth £10 and I'm definitely not coming back.

The food was absolutely delicious really really enjoyed it . Thanks guys

That was a funky-tasting piece of chicken!

Wow this is disgusting no SAUCE on kebab they should be arrested how bad this is

Charged £2.49 more than displayed price. Old fries reheated multiple times. No salad provided compared to other kebab shops in vicinity. I would suggest trying other shops.

Take your order take your money then don't deliver and don't answer the phone. Then you waste ages trying to get your money back.

I ordered via deliveroo and there was no tracking system I was told my order is on the way and still haven’t received anything to this day(Scammers).

Today we've orderd for the 2nd day i a row and must say they food is amazing!!!!! Always hot and friendly driver. 20.04.19, 22.04.19, 28.04.19 really nice food and quick delivery!!!5⭐ 24.06.2019 best food ever really fresh and hot 👍

Do not order a takeaway delivery. They took my order and i paid but I had to contact them after an hour and a half to find out what was happening with my meal i paid for. They said what I ordered was not any left. But I paid for it. It was only a Monday night too. THEY HAVE NOT GIVEN ME MY REFUND!

I ordered another order because it was “under new management” and it was even more worse ! Whoever took my order changed the prices so many times , then when the order came the driver was confused plus you charged me for items you didn’t include . The driver is amazing but whoever is answering the calls doesn’t know what they’re doing and just wants the money. DONT ORDER FROM HERE!!!

Shouted and screamed when ask for a refund when I found hair in my food

DO NOT ORDER FROM THIS PLACE, THEY WILL NOT SEND YOUR FOOD AND WHEN YOU CALL THEY ARE NOT HELPFUL NOR DO THEY LET COLLECT EITHER

Always Fresh Juicy and Tastey🥰😘

Your meat was cold and dry. Humus was great.

Cancelled the order 45 minutes after they accept.

Ordered on Uber eats came quickly food was nice and hot no issues

Food arrived quickly and was nice and hot. Very enjoyable.

Terrible excuse of jalapeño ‘cream cheese’ just deep fried jalapeños in a soggy batter with no cream cheese at all and 0 customer service as they don’t answer the phone

Scammer shop. Avoid. Food is old and not worth the money.

Would not recommend ! I had asked for a kids Burger meal plain only meat and bun with a strawberry Miranda they had seen my instructions as they gave me the drink I chose but decided to not follow the instructions as they had put cheese in my burger. Very disappointed I order quite a lot from this place but will not come back ! I also tried calling the shop 4 times and no answer this is not the first time this has happened ! I wouldn’t advise wasting your money on a kebab better off going to hazar kebab or even better German doner kebab. Worst experience ever I’d give 0 stars if that was an option it’s not worth the money at all I will be taking this higher

Never order through deliveroo. Youll never see your order and have to fight a war to get a refund. I wish i looked at the reviews earlier before ordering because they all make sense now. Cant understand why they would accept an order they had no intentions on fulfilling

Do not order from here!! Ordered via just eat; it didn’t turn up, tried calling several times when it was a bit late, and they don’t pick up the phone; got to 40 mins later than expected so about 2 hours after initially ordering and asked for a refund which wasn’t given.

It took the guy 30 minutes to complete my burger and chips order he was clearly having a conversation with someone and not preparing my food, the food was average at best i would like a somewhat decent tasting food for what I paid.

I can't believe the ignorance of this service. I asked for mixed Kebab with salad also dais all the salads with a lot of green chillies did I even get one chilli 'NO!' With a small portion of chips. To come home and find out I got a whole PORTION of chips and scattered chicken kebab only with onions!!! like come on!! Worst customer service. Everything was there to provide as I was right in front of them could of asked to confirm but chose to ignore me. Didn't eat one bite as unfortunately chips was hard and rock and onions were over powering and I really just wanted meat!!!

Best kebab shop in Croydon I’ve been coming here for more than a year and made me happy all the time !! very friendly stuff… definitely recommend it for everyone…

I called to complain about my £20 order not being refunded when I cancelled a minute after ordering on Just Eat, only to be told by a mumbling person that they refunded the money to just eat, which just eat told me didn't happen. They lied and kept my money, please save your money and don't bother with this place.

Walked in thinking Turkish you know *kebab* realised quickly it was Afghanis didn't get dettered I should have I got a large lamb done with chips the chips was at least 2 days old taste like oil squeezed out oil and horrid the doner was days old worst I've ever had and I'm 30 years old I have had my fair share of kebab the chili sauce is literally tomatoe paste and hot water.. AVOID AVOID across the road there is hazar kebab (also afganis) but at least the done is fresh and there chips not as bad.. this is the worst food I have put in my mouth for th3 last couple of years I am literally put off meat 😫

Their number is out of service and delivery never came, no way to contact them at all. STILL WAITING ON RESPONSE FOR REFUND. Do not chance it like i did.... doesnt matter how late and hungry you are

MISSING BULK OF ORDER AND RECIEVED MOULDY FOOD Ordered at 22:45 and got here at 00:20. Missing sausages that were the main part of the order and received beans instead of mushy peas. Started attempting to eat the cheesy chips and curry sauce as that was all I received. That was until I found mould on the chips. I thought no way at first, but after smelling it was definitely mould. Terrible place, avoid like the plague.

Placed an order via Uber eats- they delivered drinks and no food, I paid £24 for 2 drinks and only got £12 back for refund. Not good enough. Have to reorder from somewhere else and spend a similar amount again. Very poor.

Masood and nozad were amazing. Would return for their service. I'm quite picky about having onions in my food and they didn't make me feel silly about it. Ended my birthday night on a special note. Thanks guys!x 😘

I ordered food from here at 2 am, came in 20 mins, and was very hot and fresh. Taste was amazing and it was a great 2 am feast - will be coming back again, lovely owner too, takes great care of his customers.

People who give 1 star are finished I have been coming this shop over 3 years and never disappointed me and never will best kebab in Croydon F the haters flames keep it up❤️❤️❤️

I ordered a large Chicken Kebab with chill sauce and jalapeños and only the jalapeños were good. The chicken was really dry and there was very little chilli sauce added.

Staff very friendly and nice delivery was very nice and hot and on time and when I went to the shop to get food the staff very respectful and friendly and the food was nice and tasty would definitely recommend for people who likes fish and kebab id definitely buy from here again

Amazing customer service by the staff the food was great and the staff are very friendly and nice would definitely recommend

Food was very dry and not nice at all. It was convenient as it stays open late.

Worst kebab ever ! All burnt! DISGUSTING

Took over 1 hour and 30 to arrive via delivery. Food was stone cold. Very disappointed

Delivery driver was so friendly, excellent service!

- Really good food - on time delivery - friendly staff and service - prices are worth it as food quality is amazing - my go - to kebab shop

Very good food all fresh, excellent service very friendly people.

Ordered through Uber Eats. The prices and the fact that the option for Cod was in the meal section of the menu, I assumed that it would be fish and chips together. Turns out no. Spent over £20 on two tiny Cod :)

If I could I would give this takeaway zero stars. Got taken over by Turkish people that can not cook properly. My kebab was not cooked but cremated and burn behond belief. I won't be buying from here anytime soon

If i could give zero stars i would....Don't ever order fish and chips from a kebab shop... You will get Overcooked and very hard food!!

The was DELIGHTFUL 😊 and STAFF WERE VERY HELPFUL and give me extra fish 🐟 you take care of your HEALTH and thank you for your SUPPORT ALLAHAFAZ Mr Al-motamid Mogul

Ordered scampi - got..fish fingers? Not sure as they were not fully defrosted and tasteless. Miserable looking chips. My husband had fish and got a stomach problem the next morning. Places like this should be shut down.

To my surprise I received this on Saturday 19th March 2022. Old, cold, black hard re fried and all different style fries in one box. I wasn’t able to eat them at ALL or feed my children them so just ate the small/medium fish that came with it which was supposed to be large. To top it off they even forgot my drink…. Not impressed and won’t be ordering from them again! This was not my first time being disappointed with the quality of my food. I also had a burger which was edible ish, soggy but we ate that. Not even a bird would eat these stale chips. Horrendous. They won’t allow my pic to upload so view pictures section to see chips only.

Ordered from here and masood delivered my food very quickly and was very polite will definitely order from here again

Been coming here since they opened. Best priced and tastiest Large Chicken Shish in Croydon. These guys rely on return business and always cook fresh. They deliver hot food that is still hot on arrival too. Also, one of the cheapest large battered sausage & chips for miles, in my experience only one place is cheaper but their sausages taste horrible in comparison.

Chips are not very nice, my boyfriend gets the kebab and he loves it wont get one anywhere else. I only get the grilled chicken wings if i can. They very rarely seem to be available which is frustrating.

Good fresh food, wort every penny

When the food arrived it was nothing what we ordered, tried calling for a refund and they made out we didn’t make an order and we have tried calling them but they won’t pick up now, wouldn’t recommend this place, place should be shut down.

If I could give 0 stars I would… second time we’ve ordered from here the first time took over an hour and a half for the food to get here and there wasn’t everything as specified on the menu. Also today delivery was quicker but came with no salad, no onions, no peppers no mushrooms and we ordered a childrens meal and there was no drink or chips with it. We paid the full amount and expected to get everything that is written on the menu for the flames special. We called them numerous times and they were rude on the phone said they would send the things with free drink cans. When they arrived again the remaining items of the order that was missing was still missing they just sent chips and drinks. We called again and they said that the drinks were free but if we have paid for the full order and the items didn’t arrive. So we called again and they said they wouldn’t give us the rest of the food because we got a free can of Pepsi. (Which we didn’t ask for) Don’t bother ordering with these people as they just steal the money and don’t give you the food. Food was was shockingly bad too it was Cold and the chips were dry.

The food was over 1 hour 20 minutes late (ordered through deliveroo and fulfilledby the restaurant directly) and was honestly disgusting. The chips were solid and cold and the fish tasted very stale as if it was 1 day old.

how can you possibly take my money & not deliver my food?

Cancelled my order twice (Via TGTG) at short notice so it was a wasted journey

Where's my chips? Been waiting 45 minutes. Seriously its 2.30am

This place was on Just Eat menu for a little while, however, recently they've removed themselves I think because of distance to my location but its an absolute shame because this place was my to go food place regularly. There not may food places which I enjoy these days so when these come off and stop delivering i was really disappointed. Please reconsider delivery to the Sutton location!

Lamb doner here looks and tastes meaty not bland and anaemic, salad nice and chunky, prices low and staff very friendly. Pop in on my delivery round frequently as its the best one around here!

I'll level, I wasn't expecting much at 1am but surprised. Battered fish and real chips, battered sausage. Hands down tasty, delivered early. Can't fault anything apart from my choice of portion size.

I ordered via delivery IT didn't arrive at all

If i could give this food no stars I would -under no circumstances order fish and chips.. its took over and hour and a half from order to delivery. Food was stone cold as it has been "out for delivery" for nearly 50mins and the chips were burnt and the fish was dryed out and swimming in oil. Utterly horrific. Had to go in the bin.

Loved the food. Don't get many kebab and fish together nowadays try their fat chips with chicken or lamb meat!!!

A while ago Flames Kebab and Fish bar was called Blue Sea specializing in fish and chips. This joint is now Flames Kebab and Fish bar. As they only accept cash, it took me a while to finally visit this place because everything is card these days and I do not shop at the market. Overall, the chips were comforting because there are virtually no chippies in Croydon. The next nearest one would be Castella.

The fish and chips are delicious, especially the chips!

Very tasty fish and chips. Good portion size too. I watched them deal with a couple of very difficult customers today and was impressed by their professionalism. Very friendly staff! Also they apply vinegar with a spray bottle so it gets great coverage on chips... never seen that before but its brilliant.

Exceptional service, fast delivery and food was good. Good sized portions for fish and chips and doner meals

Finally finished being refurbished, i order the fish and chip's for my mum and i have the batrered sausage and chips for myself. Freshly made and always taste nice. Great customer service!!!

Amazing chips, good fish etc too 👌🏽 It closed for a refurb so am glad to see it back open and still high quality.

Beautiful place and top quality food will definitely go there again. The little man There is very helpful

Honestly I’m really impressed with the customer service plus food hygiene is perfect very clean well prepared delivery love it

The customer service is amazing and the food is even better - will definately be going back again!

Just enjoyed a fabulous delivery. Arrived really quickly and tasted great. Nice variety of choice. Yum yum 😋 Thank you Flames Kebab and Fish.

Good falafel and chips and service. Very nice chippy food.

Just tired for delivery phone them 3 times They Cut me off T

Save your money and cook at home. They will not give you what you ask for,which is simple,freshly made food. Chips are hard as rock. Tasteless food.

Freshly made fish while you wait. Curry sauce is very nice.

Lazy attitude. Poor service. Outdated interior. Food was okay but just doesnt make up for the effort or service provided. Would NOT recommend.

Fancied Fish 'n' chips tonight. The new fancier place on Beckenham Road was closed so we went here. It was amongst the best I have ever had, hot, fresh, crisp batter, perfectly cooked fish, classic chippy chips. Proper chip shop chips large and not fried in ancient old oil so they taste of potato rather than rancid fat. Plus the fried chicken is as tasty as KFC. Delicious.

I stepped in to order fish and chips. The order was made as I waited fresh, the menu Has plenty of choices from fish, chicken and burgers.

The food was excellent and freshly made

Fantastic fish , always done with love by Turkish guy. Always buy from him fish bites, Delicious!

Nice decent place with a range of foods for sale, a meal price can vary in cost but in average it will cost between £6-£8 depending on what you order. The portion sizes are decent but I found it to be a bit small for what I ordered and paid. A large cod and large chips, costing £5.50 & £2.30 respectively. See image attached for the portion size I got. It could be that I'm used to portion sizes larger for the price range from where I usually go to. Customer service and experience I had was good friendly staff and place was clean. They offer the ability to eat in, with knife and fork provided with a large plate. Other: they do offer card payment including contactless cards transactions.

Ask for largest box of chips, paid £3.50 and to be honest same amount of chips when I paid £3.00 yesterday. Does 3 scoups and thats it. Chips are very tasty no argument there hence why I returned a 3rd time in 3 days, but I have gone to other chip shops in Croydon and paid the same price and I get so much more for £3.50 You would think I would be a valued customer after spending a few quid there this week on chips..

Very tasty and fish was freshly fried. Awesome service. I like these guys and food here.

Fish and chips was very very very good

Ordered through Uber Eats. Didn't take long to arrive. Fish & Chips arrived nice 'n' hot and very good portions. Struggled to finish it. The chicken burger isn't the type of burger I usually like but it was hot too and a decent size. I like fried chicken fillet burger but this was like a breadcrumb flat round burger that you get in the supermarket and that's what gave it 4 stars for me. Never mind. I am likely to order again in the future. Thank you!

Quite good.. And the onion vinegar goes well with the fish.

Much to my surprise - the chips were excellent!! Looks can be deceiving because I thought it would be one of those chicken shop that supplement with some fries but the chips were delicious! Can't comment on anything else because I only had chips and mushy peas.

The fish and chips is pretty decent!

Ordered through Deliveroo, sent wrong order with bits missing. Called up to ask if they could resend, extremely poor attitude from staff, told us to come pick up the food instead of them sending someone, after telling them we couldn't do that, they then got angry and hung up and blocked our number. Not exactly customer service 101. Don't order from them.