Tops Pizza in Croydon

Every time I have ordered with this place my order has been late, I waited over 2 hours for my pizza and they kept answering the calls and lying about the wait time , every time I called they told me it was 10 minutes away and then proceeded to be another 30/40 mins , never again will I order here

Didn’t get my food this place is awful

Still not here.. Spoke to the restaurant and they couldn't care less

Der Lieferant hat mir dann die Bestellung in die Handgedrückt, wollte direkt wieder fahren ohne eine Entschuldigung für die Verspätung abzugeben und auf Nachfrage bzw der Aussage, dass es nicht okay ist mehr als 20 Minuten Verspätung zu haben und per Telefon nicht erreichbar zu sein, hat er nur eine Ausrede gesucht und ist weg gefahren.. das Essen war nur noch lauwarm, sodass nach 2-3 Minuten nach Erhalt das Essen schon vollständig ausgekühlt und aufgeweicht war :/

I some times come here in my lunch break, usually call first and then it’s ready for collection on request , very helpful, kind and friendly excellent customer service overall pizza delicious as usual .

Every aspect of our order was perfect- excellent delivery service and delicious food. Thank you ☺️.

Do not touch these crooks. Ordered for delivery - it was changed to collection then they rang me and their staff member told me to f*** off. The opposite of recommended.

Staff is so rude. We just said to staff to change the gloves. He said you want pizza or not. We left the shop. I prefer don’t go there.

Staff are very rude to customer. Not maintaining the customer needs. Mix the veg and non veg Pizaa.

They don't have manners how to serve customers and staff behaviour very rude.

i didn’t receive my order and i’m very unhappy about it i had a long day at work and was hungry just not to receive my food

Undoubtedly the best place to go for wonderful pizza and brilliant staff. Over the years the exceptional service and food has remained outstanding.

Arrived 20 minutes late with no apology or explanation!

the driver came half an hour late

Arrived late and stone cold. This place used to be decent but never again.

pizza was sooooooo thick, not good quality at all

The Food dressing not good only 1 person taking orders and making pizza

i would like to cancel this order i didnt want collection i want delivery i tried to phone up the restaurant but nobody was answering

Nima was an absolute amazing and so so so friendly! Thank you for helping us tonight!

Great pizzas and a very nice delivery driver. Highly recommend 10/10.

Very nice and pleasant delivery guy

Found hair in the pizza. Dissatisfied about your hygiene practice.

Absolutely superb food and top notch service. Thank you.

I love this pizza more than anywhere else

Driver reused to walk down the set of steps to my front door

not called "Tops" for nothing; This is the best pizza in Croydon. My order arrived 15 minutes erlyier than I expected, Was hot, Well packaged- And delicious. I only ordered a garlic bread with cheese- And a medium pizza- But also received a free bottle of Coke& a portion of regular garlic bread for free. I can't speak highly enough about this place; The staff, Food- And service are AMAZING!!!

My pizza says delivered AND NEVER ARRIVED

Excellent food & service- thank you 🤩

terrible service. 1.5 hours and still no sign of our food despite status having been enjoy you food for 40 minutes. was told the driver had just left over 30 mins ago. I could have walked it in that time,

Me and my family have been coming here for ages there has never been a problem with our pizza the cheese the chicken and extras is just so perfect one of my favorite restaurants and the atmosphere the workers are so understanding and kind but there has never been mold on any pizza or raw chicken on the pizza there pizza making skills are phenomenal! the wait time takes 10-15 minutes for your pizza to be made great service atmosphere and food!

Went in with my girlfriend and the man was staring at my girlfriend and gave her a wink right Infront of me like I wasn't there and when confronted would not give me the bosses details

Great pizza, garlic bread and cheese jalapeños; delivery was quick. Will order from them again.

I haven’t received my food!! And it’s saying delivered

I have not received delivery and it says delivered my money has just been stolen

Oh Vile Went in to order and collect… The staff didn’t have a uber/deliveroo and personal delivery people walking in and out.. Hygiene is vile no ones whats what. The replenished toppings are not rotated. Very blazé. The same pizza slicer was used for both veg n non veg pizza. Oh and u get complementary hair on your pizza because they don’t wear proper head coverings. What a shame

I ordered my meal around 1:30am on a Wednesday evening/ Thursday morning expecting it to arrive pretty soon. I did not receive my meal until 3am. Every time I called the restaurant to order; they promised the order would be with me shortly and said they have been extremely busy tonight. How many people order pizza after midnight on a Wednesday?? Oh and to top it off; the delivery driver got lost so I was forced to go outside barefoot to get my food. Won’t order from here again!

Love the pizza, love the food and definitely recommend going there.

I know they are short staffed...I would usually give 4 or 5 stars as the pizza arrives within 20 mins piping hot! Today very disappointing waited over an hour so ate late and is luke warm. But i will try again as it is usually really good pizza 🍕 😋

the person I called was rude, and said they wouldn't deliver because I ordered alcohol and I wanted to pay case. he made me wanted over ám hour and told me this. I was a regular customer with them

I already put a note that when u reach call me .. but driver ring the bell.. and the its 1:00 a.m. so all the people are wake up.. very bad service.. i will gone complain about it and not recommend for anyone anymore._

It’s my best Pizz in london I have to try lot of place to eat Pizz but this test and mazar give me wanderfull service make sure come to and try one time I’m dame sure you have try one time you have to come again and again ……😊

Nice food and good portion sizes. Arrived hot, on time and well packed. I would recommend them.

This is Pepperoni Lovers Pizza? Burnt and dry....I do not recommend...

I am writing to express my dissatisfaction with the quantity of curly fries I received in exchange for the £5.99 I paid. When I inquired about the small portion size, the staff informed me that they were following instructions from the Head Office. I find it unacceptable that I was not even offered an apology. I took the fries to a local kebab shop in South Croydon, where the staff was equally surprised by the small portion size and the price I had paid. I feel that I have been scammed and will not be returning to your establishment.

Bought a super size which staff told me was 15.5 inches got a 13.5 inch pizza which is a large. Rude staff will be filling for refund tomorrow avoid!!!

Absolutely outraged with this restaurant! As I was eating my MARGARITA pizza I tasted and smelt what I can only describe as cat food with hairs in it!! Please see picture and zoom into left side of the slice. I am disgusted! Further to this, I contacted the branch to get a refund but they were not willing to help me or even sorry for what happened!!

We ordered Tops Pizza for the first time today (6/8/24). And we were all impressed with the quality and the taste of the pizzas. We will definitely order again. Thank you.

Excellent food & service 🤩👍! Thank you.

Did not arrive at all, wasted over an hour of my time waiting for it, called them was told by the bloke over the phone I was called three times but I received no such call and when further questioned I was told my cash was not accepted and that only card was accepted, if that was the case on the site I would of obliged but that wasnt the case, I'm very unhappy with how I was spoken too and I will not be ordering from this restaurant again

food was awful really greasy and inedible

Food tastes nice but The two times ive eaten here have both caused everyone who ate the pizza to suffer from stomach pain.

Hi there, This is prem.Me and my friends were really hungry last night.There is no food in home.We just ordered a pizza with buy 1 and get 1 offer and 4 garlic bread as compliments from the store.I took a photo when I open the box.First pizza is eaten by someone already.The second one was cold.I didn't expect that.Please take action on that.I need my money back.please make a refund.Thanks

I got the wrong beer delivered and it was really warm. pizza looked good but not without my bud

Avoid at all cost! I ordered bbq base pepperoni pizza with olives and garlic bread with cheese. Yet the order came wrong definitely not a bbq base. The delivery driver is incredibly rude, had the audacity to blame me for being late, to then ask me why I never picked up my phone that never rang?!. The pizza was cold, the garlic bread was suffering frostbite. Tops pizza definitely didn't top my night.

restaurant rude when chasing order food arrived cold

genetic Kate night pizza, but large? you t the p

I never received my order at all , I waited for over an hour and it never came but it meanwhile says its been delivered never ordering from tops pizza again , I need a refund please

I ordered on just eat and never got my order , it had meanwhile told me that it had been delivered on that app , when I never received anything , DO NOT ORDER FROM THEM

would happily recommend to anyone 👍

Food arrived cold and was over 40 minutes late from original delivery time. quality of ingredients seems to have reduced. it's a shame, I used to be a regular customer, but will now go elsewhere.

it says that my order has been delivered but it is not there

They forgot to add burger sauce ontop of the cheese burger pizza 2nd time now

Good food, happy with the customer service

These people left my son pizza on the floor outside because they claim they were ringing the door bell and couldn't get to deliver...would they eat pizza that was left on the ground..some people are just not right in the head.

ive not had my deliverey why you saying i have it has not come you took the money from my bank account im not happy right now i will never order from you again

DO NOT ORDER FROM HERE. IVE WARNED YOU UNLESS YOU WANT TO WASTE YOUR MONEY AND IN THIS CRISIS I WOULDNT ADVISE SUCH THING.

Very good service, the base is a little too thick for my liking but I think most people would enjoy it. Very nice

pizza was kinda soggy not done welll

Honestly, I really like this place, HOWEVER, the delivery team are absolutely ridiculous. It’s honestly tiring, I’ve given the benefit of the doubt on several occasions but I think you should hire different delivery drivers. They are absolutely ridiculous, he says he can’t even get out the car to bring my food to the door, so every time he comes I have to leave my house and go to his car to get my food & by the time he gets here it’s cold. Therefore, he really shouldn’t be delivering anything. It’s really frustrating as this driver has done this many times and really gives you a bad reputation. If you can amend this I’d be happy to order again.

Fantastic quality of food delivered by a very friendly delivery driver- very impressive!

Received a voucher for any large pizza for 9.99 (mon - thurs) with free delivery. When I called to redeem this I was told it will be £14.99, after describing the voucher to him he insisted I am wrong, refused to honour the voucher and then hung up on me.

My food came spilt in bag and cold

came early very hot lovely pizza

Ordered at 2am came at 6.....what more can I say

More than an hour late! No apology, no sauces that I paid for AND the pieces was cut so badly some slices were 2cm wide and others 6 inches!!! SHAMBLES

One pizza wasn't this same which we ordered. Was based on bbq and had more different veg but we ordered chicken lover pizza. So disappointed on this order .

Great pizza, potato wedges (good size portion for sharing)!and garlic bread. Pizza was delicious, nice and warm when delivered too.

Late!! I want compensation. The eta was already an hour

arrived 1 hour and a half later than ordered hardly any meat toppings and soggy

Please please don’t order from here i ordered pizza the taste was horrible and it was cold and they delivered very very late please avoid this place

Wrong size pizza, should have been 13.5 and it was only a 10

Food still isn't delivered, I'm just wondering where it is?

awesome food, pizza had alot of toppings

Good quality food, the driver had trouble finding my address so the food wasn’t really hot but he was lovely, very friendly.

He wouldn’t tell me where his mum lives

Zero customer satisfaction even delivery rider not talk In good way they treat rudely I really disappointed 😔😔😔

Absolutely superb food & service- thank you ☺️

I specifically asked if it was possible to order for delivery without the driver knocking on my door especially not ringing my doorbell! 2.45am whilst our kids are sleeping, The driver knocks on the door and rings our doorbell. It’s these small things that prevent us ordering from these places who don’t communicate such simple things. 2nd Time in a row this has now happened..

Order delivered over 90 mins from time order placed. Had to call 4 times to get items remade and redelivered.

Absolutely awful - driver exceptionally rude, got lost and refused to come to correct address. Had to call restaurant 3 times to rectify order. When he arrived refused to acknowledge that he should have used correct address. Food arrived cold - had to microwave it in order to make it edible. Bits of order were missing - had to wait for further 30 minutes for the drinks to arrive. Will never use this place again

Pizza was cold and soggy, should be crisp and warm had to throw in bin as was asif someone had tipped water and oil on the pizza

I had best pizza from this chain ever. Fresh, quick and delicious. Thank you guys

Absolutely delicious food & excellent service- thank you 😊

The driver complained at me due to he waited outside 10 minutes, but it was all his fault he never phoned on arrival and followed the delivery instructions plus the door to the foyer in my block was open all along.

Definitely not worth the price . Tasty but too small

Very high quality of food & service- thank you ☺️

I didn’t receive my order , it was left out on my neighbours doorstep very disappointed

rubbish service and horrible tastless pizza, say no more

Really impressed with the high quality of food and speed of service, especially after a poor previous experience with this restaurant. Keep it up 👍!

This place has no delivery tracking, so no information online about when my delivery was meant to arrive. Normally, I follow this progress or expect them to call me when they have arrived as I can't hear knocking at the door. The driver (in a car) finally arrived and proceeded to scream at me in the street about not answering the door and not being able to park. Appalling treatment.