The best restaurants serving British food in South Norfolk East of England

TL;DR: Staff made a clear mistake with our order, then expected us to pay extra to correct their error. When we raised the issue politely, we were later told we made staff “uncomfortable” and were no longer welcome. Extremely poor way to handle a simple problem — wouldn’t recommend Norwich Riverside Wetherspoons. I visited Norwich Riverside Wetherspoons with my family for dinner. I ordered a Triple Cheese & Bacon Burger, but was told it was sold out. The staff offered an alternative — a Double Cheeseburger with an extra patty to make it as close as possible to what I originally wanted. We agreed and paid for it. When the food arrived, it was just a standard Double Burger — no cheese, no extra patty. We flagged this to the staff, and after checking the receipt, we were told the order matched what was printed — despite us explaining that the staff member who took the order had offered a specific replacement and clearly hadn’t put it through properly. Another staff member later admitted the mistake was on their side, but surprisingly, the only solution offered was for us to pay extra if we wanted the correct meal. There was no offer to fix the issue or any goodwill gesture, which left us confused as to why the responsibility was being shifted onto us when the error was entirely theirs. We expressed that the experience had been disappointing and asked for a refund. A few days later, on returning to the same location, I was informed that we had apparently made the staff feel “uncomfortable” and were no longer welcome. This was especially frustrating, as we had communicated politely and simply asked for the issue to be resolved fairly. The whole situation has left us both dissatisfied and genuinely confused as to how such a straightforward issue could be handled so poorly. For a well-known nationwide chain, I would have expected much better customer service and basic accountability. I would recommend thinking twice before visiting this location, especially if you expect fair treatment and a professional approach when problems arise.

Went today for a Sunday roast.went for the mixed roast at £23.95.what a small portion for the money ! One thin slice of beef that was very fatty & chewy,one thin slice of pork & one thin slice of turkey & few veg & three tiny roast potatoes & a yorkshire pudding,no stuffing or mash as stated & when I asked was told it was cut backs.would not recommend Sunday lunch here,avoid big time !

If you’re the kind of person who enjoys a gamble with your gastrointestinal health, then by all means, pull up a chair at this establishment. From the moment we sat down and were handed cloudy, suspiciously dirty glasses that seemed to have skipped the whole concept of hygiene, the tone was set. A bad omen, as it turned out. We ordered what should have been the safest choice on any menu: beef burger and chips. But this was no ordinary disaster - this was culinary sabotage. The burger arrived with parts still uncooked, an unsettling achievement for any catering establishment. And just as I thought things couldn’t get worse, I nearly cracked a tooth on what appeared to be a shard of bone lurking inside the patty like some sort of edible booby trap. The chips were no better, tasting like they'd been fried in yesterday's regret. To their credit, the staff were mortified and refunded our meals with many apologies, which was probably the most well-prepared part of the experience - the refund routine. Since then, I’ve only heard tales of similar woe from others who’ve darkened their door, each confirming that this place is where taste buds go to die. Approach with caution. Or better yet, don’t approach at all.

With main meals for £6.49 this is an attractive eaterie option. The staff are all so friendly and helpful. Doing everything they could for us, including keeping us abreast of how long we were likely to wait. Nicely laid out in spacious and relaxed fashion the restaurant is a pleasure to be in. The food portions were pretty generous too (especially considering the price). Thanks everyone.

It's a given that a supermarket cafe is not going to present gormet food. But food they do have is simple and edible. There's enough choice between moments where circumstances beyond their control (broken machinery etc). I've never had an issue with staff, they are simply very busy and a lot is asked from them- stretched too far and not paid enough to deal with the rudeness of people!

Very good place for a coffee. Do not bother with food, one poor chap there had very very burnt sausages!! Our meal was OK ish took so long in coming out we had to ask when we were getting it or had they forgotten . There were only 8 people in the whole place so it was not as if it was busy!!! Perhaps we will visit again (NOT).

Came in for drinks and food with friends and family! Food was brilliant at a low cost the atmosphere was lovely too with it being bank holiday it’s was busy everything came out too us quickly we was served our drinks quickly and even managed too have a dance. Will be coming back for sure.