The best restaurants serving American food in South West

Sean served us, he was a great server and was very friendly. Food was very nice and everyone enjoyed, hope to be back again soon!

very good food, maybe to much portion wise.

Delicious burgers let down by the fact you will be charged a non optional service charge despite ordering off your phone - oh and they ask for a tip afterwards too, so I doubt the service charge is going to the waiters! What's the service charge even for? The service was on a par with wetherspoons (order on my phone, wait ages for drinks and food to arrive) so I'm not sure what I'm paying for........a shame a good burger place has to be tainted by it's owner's greed.

Great steak but no English mustard. This is unforgivable

We were really looking forward to this after completing an escape room nearby. We had an early dinner booked, on arrival we noticed another a dog in the restaurant, the dog was barking throughout our meal, whilst we are a group of pet owners we all felt dog barking in a restaurant was inappropriate. That aside drinks came quickly. Starters took a long time considering the restaurant was quiet. The prawns and squid starters were luke warm and fairly bland. The steaks came out hot, but the rib eye was poor quality for the price, blue cheese sauce was nice and so was the cabbage side. Having eaten at many steak restaurants we felt this was poor, everything is extra so actually it ended up being quite expensive and not worth it. One of our party started to feel unwell and just wanted to leave, so we didn't report our disappointment. We won't be back far better steak options in Bristol.

Great food, great service, really pleasant evening

Came across this place on a first visit to Cheltenham, attracted by the town's reputation of a popular, thriving and quality place to visit. We had a pleasant enough welcome and found the place had a quirky feel with its eclectic decor. The waitress greeted us and invited us to look at the specials menu. We placed our order and waited. We could see that the menu said that the food wasn't 'fast food' so were prepared to wait. One item was brought out but the waitress couldn't identify what item this was. We eventually figured it out my daughter in law took a bite and discovered the pulled pork was cold. Two 'Sloppy Joes' came next of which the Chilli Con Carne was also cold on both buns. (Not refridgerated kind of cold but allowed to go cold so must have been just left to stand somewhere ) The chips came out which were obviously freshly cooked. We challenged the waitress whether the food was meant to be cold, she took it all away and asked if we wanted it cooking again. Another waitress came over and apologised and offered a complimentary drink. My Son in law asked to see a manager but we were told they were not around. He asked why the chef hadn't checked the heat of the food. The chef turned his back. The waitress apologised again , saying that they had been really busy earlier in the day.....? My son in law's chicken burger eventually arrived but covered with all the dressings that he'd ask to be omitted. The only meal which was satisfactory was my grandson's Mac n Cheese. We were again advised that our replacement food would still take an extra 15 minutes. By this time we decided to cut things out and leave. We paid for the Mac n cheese and drinks and left. We were even offered a 20% discount for a return visit. I'm sorry but I value my health far too much and as we are from the West Midlands, won't be back in Cheltenham any time soon. I have never experienced such shocking service which went from monumentally bad to worse. I really felt sorry for the waitresses who tried hard to make things right which is all it needed to be.

Made very welcome bar staff very helpful and pleasant and dog friendly

Excellent menu, great burgers, most pleasant and efficient staff. We'll certainly be returning.

You need to book to have a table...going to shut down apparently...don't know why...

Had a great experience, and Alison was a fab server - friendly, attentive and superb service! Steaks (cooked by Bevan) were perfect and utterly delicious. Would highly reccomend :)

The sop was closing as I placed my order because of a mistake on just eats hours and the manager cooked the food him self after hours and delivered straight to my gold star service. The food was delicious and cooked well and their cake is amazing

I had the rolled pork belly Sunday roast last December, sat at a window seat watching the rain lash the harbour, and it was a wonderful experience.

Kids chicken burgers were so dry they didn't eat the chicken. Wrong order came out and little apology

What a fantastic experience from booking to organising and throughout the event. All staff were spot on. The food was fantastic and so many guests have said how brilliant the whole evening was. Sincere thanks 🤩