Hub Box Dorchester in West Dorset

Pre booked table for family of 8 we asked to be moved from the table as it was by the door and cold. Although only 25% full we were told the other tables were for walk ins. Which didn’t materialise! Have been on more than one occasion over last couple of years, we all agreed the patties and portions are far smaller than previous. My son questioned the size of his portion of fries and was told if he required more to order another portion. Sorry to say from our families point of view their race is run and we will not return.

Lovely food and the staff can't do enough for you. Never had a bad experience here

Nice place to eat. Good food and polite staff. We will be going back in the future.

It was amazing. Definitely coming back, me and my husband loves it!

Food is ok, but service is very slow and poor. Venue is nice, but the bad service alone would put me off going back

Unfortunately, I've had 2 bad meals in a row and won't be returning. 1st meal, my chicken burger was burnt on one side, which I noticed after a couple of bites and it tasting bitter. I opened up the burger, and the underside was black. I'm perplexed as to why they thought a customer wouldn't notice? 2nd meal, the chicken burger was so overcooked and hard, it was unedible, and definitely refried, not fresh. The service has always been great though.

Ordered a couple of times to takeaway however thought we would stop in this time. So much better. Special NYC deli burger was amazing. Team really good. Definitely be back

Overall a great experience my wife in particular loves it here as there are so many gluten free options available and I like it they as they have a great selection of beers on tap.

The All Star Burger, added bacon and added candied jalapenos was top notch! The Garlic and Parmasan tenders quite literally had the flavour of a really good Chicken Kiev.

i came here tonight with my boyfriend, although we where 5 minutes late to our booking we were welcomed with open arms! staff are incredibly kind. I then found myself needing the toilet😳, i walked down a dark spooky corridor (rather ominous) and the toilets were so fancy and so clean. Top notch if you ask me. The food was super good loved it and the overall vibe was very demure, very mindful. 10/10 will be coming back

Lovely atmosphere, great food and top notch service from Joey G from start to finish. This young man has got hospitality down to a t. Made our visit a happy one. Food was lovely and ambience just right

What a find Great staff, amazing flavours and swift yet relaxed service

We’ve been quite a few times now & on our visit last night we were both saying how the service & food is amazing each time! It’s not often you can say that about many places these days either. We’ve tried many combinations of the menu along with some amazing specials and they have all be outstanding. The staff are always super friendly, quick service and a welcoming atmosphere. Keep up the great work guys & the burgers 🍔 🌟

Fell into this restaurant as the establishment next door was closed and didn’t inform individuals who had booked. We were welcomed by the team and explained the situation. They got us seated and we thoroughly enjoyed the food. We shared some waffle fries and had a burger each. It was reasonably priced and very tasty. Good veggie options also. Would recommend the halloumi burger for veggies and the Honey C chicken burger. Big thanks to the staff for keeping our anniversary evening on track due to the Asian restaurant next door being shut.

Myself and nine family members had a delicious meal today. Great staff and a friendly atmosphere.

A lovely meal with great staff and nice relaxed atmosphere also nice clean toilets.

Had loaded fries and were delicious. Staff were very attentive and friendly. Very quick service

Amazing place had chilli burger and chilli dirty fries . I got to say it is the best burger I’ve had in a very long time . And it’s amazing value for money .

Very friendly staff. Awesome food. Best sides around

Lovely affordable food, the staff were very nice.

Solo dining on a Monday evening, travelling for work. Service was spot on, staff couldn’t have been better. Had the buffalo buttermilk chicken burger, which whilst delicious, lacked heat… as others have said. Wouldn’t stop me ordering it again, but HB management, if you’re reading this, get some heat in your buffalo sauce! Had the garlic and parm dirty fries which were great too. Recommend.

Visited this restaurant last night. Restaurant was obviously busy, but we were still waiting for starters an hour and half after sitting down. Would advise your staff to tell customers of potential long waits and be honest as to why. Lovely building totally spoilt by terrible service. We did notice deliveroo orders were being served very promptly though!!! Suffice to say we upped and left and went somewhere else. We won’t be going back.

The girls waiting tables were lovely. Food wise: Garlic Parmesan fries, strawberry cooler and elderflower coolers were nice, but that’s about it. The Chilli burger was average and the onion rings were raw and doughy, not the crispy light batter you would expect from giant onion rings, couldn’t eat them. Chicken wings were greasy and the sauce was a poor excuse for buffalo hot sauce, zero heat, zero tang and zero flavour. Disappointed that we wasted £50 for a stomach ache.

Sitting outside in the sun having one of the best burgers (the All Star) I have ever eaten and the pint of Verdant Lightbulb is going down a treat too (recommended - much better than the name suggests!). Staff very welcoming and friendly - a great find overlooking the square and fountains.

Outstanding service and food! So many gluten free options. The staff were brilliant and were really great with children. Would definitely recommend this place!

Been meaning to try here for awhile, glad i did. DELICIOUS burgers.. the oklahoma one in particular was good. Hotdogs went down well with the teenagers. Not the cheapest of places but a nice treat. Only thing i'd say is please smash the smash burgers a ickle harder but that's just a personal preference.

Quirky place and fairly busy which is probably why service and food was slow, the wife had to ask twice of the food was any where near. However, when it finally came it was good and you could say worth the wait!

Great place. Joe always goes above and beyond. Legend.

We went for the locals night which was £15 per person for a drink, burger & side. We were pleasantly surprised to hear cocktails were included in this offer as well as the dirty fries as your “side”. The burgers were tasty, messy (which is great) and a good size. The dirty fries had a great amount of toppings and sauce and the cocktails were delicious (be it slightly small) As a vegetarian there were 2 options. A battered halloumi burger or a vegetable burger with Mexican sauces/jalapenoes. I got the Mexican veg burger which wa packed full of flavour. However a plant base meat alternative would be a great addition to the menu. Oversell, even if it wasn’t an offer night we would return but maybe pick the draught beers over cocktails and share a portion of dirty fries + one other side.

Finally found time to visit again and it's 'Locals Night'. The food and service was absolutely amazing 👏 I love that the service hasn't gone downhill since they opened and the inside still looks as good as new. Highly recommend if you're in Dorch and in need of some burger goodness!

Fantastic juicy burger and fries cooked just how they should be.

Incredible! The staff were fabulous and the food was to die for.

Very expensive burgers that were so sloppy and greasy they were nearly inedible. As soon as server put the plate down the burger started to fall apart due to the high level of grease, sauce, melted cheese and the fact it was in a brioche bun (always a bad idea for a burger). Every time I tried to take a bite I had to reassemble it to the point I just gave up and left over half of it. The tables so were so close to each other we were practically knee to knee with the people next to us and the whole restaurant was so loud that we could barely hear each other from across the table. If you are considering going here I would urge you to go to the Wetherspoons or McDonald’s instead, the burgers are much better, it’s a better atmosphere and it will cost you £16 instead of £60. And that’s another thing… £60 for two burgers, chips and drinks! Absolutely extortionate!

One of the best burgers we‘ve had in a long time! Absolutely delicious & the staff are super friendly, too!!

OMG....ive travelled the planet and this was one of the tastiest burgers I have ever had......highly recommended 5 Star service.

Went with my family and we all really enjoyed our meals. Absolutely delicious

Had a great meal this evening with my girlfriend and were served by a lad who we later realised was on his first shift. He was very attentive to the table, polite and all round excellent. Hope he gets this feedback as it made for a great evening.

Great food, very busy in the evenings, service is ok

Review by 9 yr old daughter: It’s a nice place and the wait time was about 20 minutes as it was very busy. Bathrooms were clean but the toilet wouldn’t flush. What I ordered: 2 chicken tenders and cheesy chips, the chips were nice but the cheese on it tasted mild and I could tell it was American cheese and some Mac and cheese sauce. The chicken tenders were amazing! Better than many places I’ve been too.

Saturday evening visit, table for 7, couldn’t fault anything! Empty plates all round, vegan option was also really good!

Go for the burgers and the pancakes as they are excellent! They struggled to make the poached eggs for some reason otherwise everything was great

Food is nice but my god how portion sizes have changed. As per usual with this type of restaurant, when they first open they get you in with huge portions but then, when their reputation is peaking, they reduce the portions and put the prices up. Their chili cheese fries are nice but the portion sizes have halved. There used to be loads of chilli and loads of melted cheese but now there is a ladle size amount of chili and some cheese grated on top. 3 chicken tenders for £8 and they were mostly batter. 5 piece chicken select in McDonald’s is massively better and a lot cheaper. I won’t be going back.

Great team wonderful comfort food ! A great addition to Brewery square

We love hub box.... Great burgers, friendly fast service and good beers👍😋.. just wish it was closer (mind you I'd always be in here if it was too close 😃)

Cold meal. Take out- should have gone to McDonalds at less than half the price.

Vegetarian food was good but not a huge variety. It was ok but not up to the standard of other burgers.

Went for lunch with my boyfriend for his birthday and everything was perfect! Staff had decorated the table, service was excellent and food amazing as always! Will definitely be returning - thank you for making it so lovely!

Great food, most items in the menu are GF or can be made GF. Great for coeliacs. A stylish space with great fast food and fun atmosphere.

Very accommodating of our big party! Food was tasty and service was great! Cool decor too

brilliant NYE afternoon meal! The staff were awesome and the food was lovely. Great attention to detail on the service. See you again in a couple of weeks.

Came here for boozy brunch with a party of 4, had been served as soon as we sat down. The food was great and the atmosphere was inviting. Vegetarian options were excellent. Would recommend for any occasion.

First time. Ordered mother clucker loaded fries. The chicken was okay, the fries were stale, and so bad at least 2-3 days old and not even refried, just cold soggy, and disgusting. Worst chips I've ever had. On our way out, saw multiple diners with left over fries. The chef on Saturday clearly had no idea how to cook..won't be back again.. or recommend the place #disgusting

Good food, engaging staff, we were having breakfast so didn't expect atmosphere.

Fantastic food, really friendly and helpful staff. This is the first time we’ve visited and would definitely go again. My daughter is Celiac and the GF options were pretty much the whole menu which is outstanding! It was so nice for her to be able to have what she wanted without the usual worries. I think we’ve found our new favourite place!

Food wasn't great. Burgers tasted nice but slipping out the bun, chios were nice but soggy with oils they out on to flavour. They Forgot my chips so burgers came out and my partners chips come out but then I had to wait for mine to be cooked. Onion rings tasteless and chrispy disappointed . £52 light for two people. Two chips, two burgers and onion rings.

After seeing all these five star reviews I am wondering if I am eating at the same place. Since the new menu was introduced and lots of old favourites taken off the menu I am wondering if it is under new management. I have never had any problems before but the last time I dined there I'm afraid it will be my last. I had to send my burger back because it was burnt and the replacement was just as bad and greasy likewise the fries. My favourite drink cream soda has also been discontinued. I am so disappointed but I can no longer give Hub Box my patronage.

Nice restaurant with good burgers, friendly staff and good music with an harmful surrounding.

Fabulous friendly staff, efficient too! The food is great! Burgers, dogs, chicken etc. Good cocktail deal as well. Falafel burger and classic dog was great, so were the onion rings, the slaw and the parmesan fries! Nice vibe, buzzy atmosphere and very popular on a Saturday night! Live band playing too, not sure if they were appreciated though! ?

Please bring back the old menu.

Very lovely and bright place in Brewery Square. Staff is very friendly and helpful.

Lovely waiter called kitty very attentive

First time here a Nice welcome,pleasant staff,a good selection on the menu.good nice and hot food wat else do you want.Come here for any Occasion you will not be Dissapointed,Oh and you won't go away Hungary.

great place to get a burger - and boy are they good

A good place to go for a burger and dinner.

Food was very good however everything is priced seperately, burgers etc do not come with anything else. Service was very polite. Very pricy for burger and chips and not happy that dogs are allowed in especially when one began barking at me as I emerged from the underground loos. Beware 10% service charge added automatically although I was told about in by the waiter at point of payment, and you can ask for it to be removed. Bill for three burger and chips, chilli dog and chips three lager four coctails one soft drink just shy of £130.

Amazing Food, Atmosphere and Service! Big shout out to the Dorchester team,especially Jamie!

Delicious. After working out in the cold all morning. Ideal. Great value lovely staff. Good atmosphere. What's not to like.

A good restaurant for burgers and chips. The menu is good and food was delicious. Staff were very lovely and the restaurant had a nice atmosphere.

Overall It was good, but a few things that we weren't pleased about. Food - Both the bacon cheese burger and fried buttermilk chicken burger were lovely however they were so greasy on the bun. Sweet potato fries were very salty and my cheesy fries were very sickly about half way through. Service was amazing both the waiter and waitress that served us, always so happy and so polite. Thank you! The music was sooo loud I could barely hear my partner talk at times but I loved the layout. The price point for what we had, was a little too high. I wouldn't expect to pay just under £45 for 2 adults, I was expecting something between 30-40.

Simple menu. Reasonable value. Nice setting. Will go again.

Great place for a no nonsense meal out but a tad pricey. I will be back!

Great friendly service and incredible burgers!!!

Lovely food, friendly staff. 2nd visit there and won't be the last.

Lovely place for a meal. Great service and delicious food.

Food was delicious but so overpriced - £14 for a burger which sounds fine until it turns up without fries 😂 Don't bother with the bottomless brunch unless you're a table of women, you'll be ignored whilst the waiters prioritize flirting with a hen party (great the the hen party of course) - edit to add I've since had a response from the duty manager who was very polite, although we don't feel the need to revisit after our experience hopefully the feedback was helpful

We go to the Exeter branch regularly. Dorchester didn't disappoint. Same delicious food. Excellent service. Lovely atmosphere.

Very loud could not hold a conversation the party next to us was very very loud and language was getting out of hand but food was good

Me and my partner come alot and we alway look forward to coming to this place. Amazing service, Amazing food, and amazing choice of music. Our favourite place to come, eat and even have a drink or two. Keep up the amazing work Dorchester Hub Box

Food was very good and there were great food options for vegetarians and vegas. One of the best veggie burgers I’ve ever had.

Felt a little bit rushed but the servers were very pleasant. The burgers here are FANTASTIC!!!! Will definitely be going back!!!

Ollie, Beth and Melissa were amazing! It was my dads birthday and they bought out a cake and all sang happy birthday. Food was amazing so compliments to the chefs. Amazing service. Thankyou for making our experience so special.

Lovely food and service, dig friendly and nice decor. Sometimes a tad too loud to hear your own tables conversations.

Friendly staff ,very gd atmosphere, food fantastic great value. Defo go back 😊

Lovely food very reasonable price And not rushed we will be back thanks for great evening

Nice burger, good service, quick and with a smile, great thanks

Très chouette endroit avec une immense salle, de bons plats pour toutes les faims, petites comme grandes. Service sympathique et efficace. Il y a même la clim' pour les périodes de canicule 👍

Lovely evening meal. Definitely did not need the sides the mains were plenty enough on their own. Highly recomend the buffalo. Amazing. Cocktails were lovely too best iv had in dorchester

Best burger I have eaten in a long time.

Food lovely but a bit expensive as you have to buy everything separately eg burger is just a burger, no fries etc

Visited on a Saturday night with family I’ve not seen for a while. Hub Box were accommodating and allowed us to add an extra guest when we originally booked for 4. Sat down and ordered drinks including water, the water never came. The glass one of the drinks was in was dirty. Then we ordered food and I asked for no pineapple in my burger but got pineapple. There were quite a few items listed on the menu that were unavailable. The food was yummy despite having to pick the pineapple out of my burger. In the end the music was way too loud and we had to leave as we could hear the family who have come down to catch up with us. Food was nice but perhaps not for a catch up family meal.

My choice of meal was not available so had to have a burger which was adequate

Great food and a great atmosphere.

Great veggie breakfast again, doesn't ever disappoint. Wonderful and cool thanks to the air conditioning so great to chill on a warm day 😁

Big Kahuna Burger maybe the best burger I've ever had, loaded fries are amazing, great beer on tap. I'll be back for sure.

Just a blast from start to finish but bring back Tiny Rebel 🍺 it's better than the replacement!

Food was nice, a little on the greasy side. They were fairly generous portions - although it would have been better value if we didn't have to order fries separately. Did have to wait quite a while for the food to be ready, but staff probably weren't anticipating our large group of 12 coming in on a Wednesday night lol. There was a bit of a mix up with the tip, there was a mandatory 10% added as we were a group, and most didn't realise they had to add the extra on when paying their way. I asked the waitress about the tip when paying and she said it was included in the price so didn't run it through on top, I ended up having to pay the tip separately after initially only paying for my food...

Great service, food and cocktails

The best burger I've ever had, I could taste how fresh the beef was in the patty, the dirty fries where absolutely amazing, and not forgetting the slaw OMG. Beautiful clean restaurant, excellent, quality staff, quick service, fresh ingredients, delicious food. I highly recommend Hub, 5 Stars ⭐⭐⭐⭐⭐ We are only here on holiday until Friday but we will visit again tomorrow. One question, what is the stick you get with the cutlery for?

The staff here are so lovely and sweet ❤️❤️ delish food, great service and cool vibe along with being kid friendly.

Very friendly staff and excellent food.