The best restaurants serving American food in Cheshire West and Chester North West

The manager was yelling at staff, talking down to them, and acting aggressively. It was honestly hard to watch,she treated the staff like they were nothing. In this day and age that kind of inhumane behavior is completely unacceptable. Someone like that shouldn’t be in a position of power. The whole place felt tense and hostile because of it i feel sorry for the staff and the manager needs sorting out

We regularly stop here for lunch when in town and my kids love it! Great sandwich options and lovely cakes! The service is always fast and the food always good. We are regulars here

Lovely food and really friendly staff, would definitely go again. quick and really fast food service

Saw someone jorking it outside the shop

I went with a few friends today and we loved the interior , upon looking at the menu we figured it was pricey but sounded pretty good , the staff had air pods in which was a red flag and the establishment had an overall of 3 tables in and that includes us which is red flag number to , i ordered the cheesy burger i believed it was called with a side of mac and cheese which was a total of £13.99 and when it arrived i was shocked it was a small bowl of mac and cheese although disappointed with the size of it, it was very nice. However my biggest disappointment was my burger i feel like it was equal to a £1.99 cheeseburger from Mac Donald’s and i was very upset with the size . Overall my experience was okay at best … Our server was lovely it’s just a-shame some staff had air-pods in when they were on floor and the food was very small for its price

Absolutely awful service , waited over 2 hours for delivery had to ring to chase up eventually got it wrong order and food missing, rang the shop to let them know got treated like I was lying , eventually got missing order freezing cold had to warm it up got items in the food which I specifically asked to not get ( chicken drumsticks) will never spend my money there again, not anywhere on their website to make a complaint, probably why awful

We visited this restaurant with high expectations, given the way it was marketed and the claims made by the owner. Unfortunately, the reality didn’t match the hype. The food was okay - nothing terrible, but certainly not the masterpiece it was made out to be. The biggest issue, however, was the owner. He seems to live in a bubble where he believes himself to be an incredible, well-known chef. Sadly, that’s far from the truth. Rather than focusing on delivering a great dining experience, he seems to have spent more time making it about himself than actually letting the food speak for itself. The atmosphere was also lacking. There was a definite air of discomfort, particularly for those who dared to express an honest opinion. It became clear that guests who didn’t gush over the experience were subtly (or not so subtly) made to feel unwelcome. It’s never a good sign when a restaurant cultivates an environment where only blind praise is tolerated. Overall, there are far better places to spend your time and money. If you prefer an enjoyable, relaxed dining experience with genuinely excellent food, I’d suggest looking elsewhere.

Just had 2 men from midnight express banging on my door at 1.30am on a Monday night for 10 minutes straight waking the whole street up. I’m 8.5 months pregnant with work in the morning and they was ringing my doorbell and BANGING on my door for a 7” pizza delivered to the wrong address. For 10 minutes straight. Weird behaviour. Just call the customers mobile or go home. They then tried to argue with me about it being my address. (Whilst clearly seeing I’m heavily pregnant and don’t want and didn’t order the grim 7” pizza) absolutely shocking. Very stressful experience. Need to learn some new delivery etiquette. Didn’t even apologise for banging on the door like lunatics for 10 mins just stood there arguing with a pregnant woman whilst holding a tiny pizza. Absolute Weirdos.

What a fabulous venue; staff were so much fun; warm, friendly and vibrant. Molly and Calvin were so accommodating in assisting with drink selections and just a really lively exciting venue.

Well the food was nice ,, what actually ordered and arrived anyways. Instead of 4 corn cobs we got 4 gravys . So I called them up and was told that there should be a note on the bag saying they replaced Corn with Gravy ,, nope no note. "Oh well you can make a refund request".. heard that before and it never happened. Now who in their right mind thinks gravy is a perfect replacement for corn ??. Maybe a couple of extra boneless chicken or you know ,, a food that's not gravy!?!?. So far Northwich are running at 75% of my orders being wrong. Either stupid replacements or just missing items with no refunds being honoured. Someone please take over the franchise and run it right with real and proper staff training. If this store isn't a franchise then KFC head office , you need to be looking at this outlet as its hurting your reputation and embarrassing your brand. If that doesn't motivate you then think of the lost Revenue !.