The best restaurants serving American food in North East

All fine this morning food hot and delicious drinks fine,prices same as usual others.menu ok service good and i will return

There was not a single clean table in the restaurant considering every table was empty - the bins were overflowing and the staff were just stood chatting, we werent acknowledged at the counter for 5 minutes whilst they finished their conversation and then when we finally were served Holly W who served us was the most miserbale person i think i have ever known to work in customer service. As she mumbled our order you couldnt even hear her - i asked for a meal you no longer do and then asked if you do something similar to which she looked me up and down and looked up at menu not speaking and rolled her eyes. I honestly am gobsmacked, no acknowledgement from any staff and the whole place was unsanitary. They could actually acknowledge customers as you walk in and serve them without standing having their own conversations while you stand and wait for them to finish for 5 minutes. The all looked like they couldnt be bothered and it was quite uncomfortable.

I did not receive my food despite placing an order on the app. I ordered the food at 7pm for drive thru collection. The store had apparently had a power cut previously and was unable to process orders. They told me to wait in the car park for 5 minutes. 5 minutes later I drove back through the drive thru and was told due to ordering on the app it would be another 10 minutes. I gave the order number to the person at the drive and they said they would bring my food to me in the car park. I then waited around 30 minutes, during this time, multiple employees stood around inside watching my car and pointing. After a while, a man who claimed to be the manager- Ryan came out to tell me to check in to the store. I had already done this before arriving at the drive thru the first time. He said that the order had not gone through and to change it to take away. I did this and checked in again showing him that it had gone through. He then went back into the kitchen and checked. He came back saying it was not going through their side and he would be unable to give me the food despite me showing him the order on my phone showing that I had checked in and my bank showing I had paid. He then told me that I would have to place the order again, wait for the first charge to go into pending and then contact him so he could contact the finance department to get me a refund. When questioned, he said this was a common practice and that he couldn’t do anything else before walking away. After waiting that long, I was disgusted by the customer service provided and decided to leave and go to a different fast food restaurant. How can the company allow this to be a common practice? And if it is not common practice, why would a manager claim it would be? This entire experience has left me with a bitter taste in my mouth about returning to your establishment as I don’t wish to be ridiculed further. I thought ordering on the app would mean it would be a fast transaction and I could get on with my evening, instead, I spent over 45 minutes waiting in the car park for food I still haven’t received

Disappointed with the breakfast one sausage half a black pudding 1 slice of toast but especially the “fresh” orange juice which was mixed with water. Won’t go back.

My granddaughter and I visited kfc at Teesside park today. We went to order at the counter as my granddaughter doesn’t like the sauce on her burger and wanted to ask them not to put it on. The young woman behind the counter refused to take out order saying we had to use the machines. She was pretty rude! I explained why we wanted her take my order but she was adamant she couldn’t help. We left and went to the one in Darlington where they were only too happy to help. Really shoddy customer service, we won’t be back.

Got a ticket for bring 8mins over hour limit. I ate in KFC with my 2 children and new born, I also feed and changed my baby and this does take a long time I couldn't help that my baby doesn't take his milk faster so I was late to my car. Not knowing I had a 60min limit for eating in at KFC.. I will not be coming here again!!

Total chaos, unhelpful staff, food just thrown in the bag - my chicken burger had collapsed and the fries were all over the bag, food tepid and really poor value

We went in while staying at the Travelodge and turned up to find one member of staff cooking our food, we were the only customers at the time so it's not like it was busy yet the food was clearly rushed out and dripped oil everywhere back in the hotel. The burgers were cooked but not fully resulting in them running oily juices everywhere as it dripped from the bag (wouldn't have been good had it happened in somebody's car), the fries they cook from frozen weren't fried fully through either and tasted obviously undercooked like cheap oven chips. The first time in my life I've ever disliked anything from Burger King.