Seaburn in Sunderland

Went to Peel Sunderland tonight this evening with young grandchildren . Lady on the lobby was lovely and helpful

Nearly 2 hours waiting for our order to be delivered by Just eat. Ended up cancelling our order. Absolutely ridiculous.

Just wanted to commend one of your staff members for her excellent customer service. We popped in to the river bar on Saturday 09th November for a drink around 7:30pm! We were part of large group of people on a hen party. We ordered 2 salted caramel espresso martinis. When they arrived they weren’t as stated on the menu. I mentioned this to the bar staff and they said they didn’t have the ingredients. I mentioned that the price didn’t reflect the drink then as it wasn’t been served as stated on the menu. We ended up with the bar manager (a man). He took the martinis off us, attempted to throw cash back at us and was the rudest, arrogant member of staff I have ever come across in my years of visiting the river bar/fiume. He refused to give a name or complaint address and spoke to us in a despicable manner. How he was ever hired in customer service in general never mind as a manager is beyond me. However, as we were about to leave we had a saving grace with the manager over seeing the whole establishment. DANIELLE WISDOM (I hope I got this correct), came over and asked us to step outside, so we could what’s each other, to resolve the issue. She was polite, understanding and an absolute credit to the business. She offered to make us 2 normal martinis which we were more than happy with and handed her the money straight over that has been thrown back at us! She was calm and warming and listened to everything we had to say. In our years off visiting we have seen Danielle around and are pleased she has made it to a higher position. She sorted the problem quickly and efficiently and we can’t commend her enough. We hope she gets the recognition she deserves as she manages to keep customer service how it should be whilst running the business! Hats off to a wonderful manager. 👏🏼

the cross keys is a great local pub me and my hubby dropped in for a quick pint 😊🌸

We booked Cater & Fitch for our Christmas meal for work, mainly because they are one of the few restaurants in the area to provide a good range of gluten free menu choices. Booking was extremely easy as the staff were very helpful. Car parking was very good as there are large car parks. There is a good range of choice on the menu and our staff were very happy with the choices. The restaurant was beautifully decorated for Christmas and we were all sat together as a group. There were 11 of us. Everyone enjoyed their meal and several of our staff have said that they will go back there to eat. There was a Christmas Party night on in the hotel, so it was busy but the staff had helped us to pre-order our menu choices and drinks. There was a very short delay in the starter being served, which we didn't mind as we were enjoying chatting to each other, but the Manager brought us some complementary snacks which were really nice. Everything was served nicely, table service was excellent, staff pleasant and it was a lovely evening. Thank you!