Seaburn in Sunderland

Ordered double burger no cheese, confirmed no cheese when paying got home it was smothered in cheese and no straw for the coke Can't eat cheese so in the bin it went

everything there, delivered hot :)

Awful experience. Baileys was off and curdled Food was like the cleaner cooked it And some drinks majorly overpriced No care or consideration for customer

The Crosskeys is a class pub with great friendly staff

Visited 10th April for dinner for my birthday. Friend had a £50 voucher so made use of that before it runs out. Glad we had the voucher as I'd have been highly disappointed if we had to pay for this. Arrived and weren't seated. I asked at the bar if they had any tables for 3, waiter said yeah over there. So we sat in the corner as we had my 4 year old son with me. Waitress arrived with menus. Came back after about 10 mins and took drinks order and food order. I asked if the children's chicken goujons were battered or breaded and she didn't know so went to find out. Came back and advised breaded and we ordered. I felt the pizza options were pretty limited given it's described as a pizzeria.. I ordered a CYO pizza with mushrooms, sweet corn and red onion. I ordered my son (children's menu) the melon and fruit starter, battered fish fingers and asked to swap the chips for skin on fries, friend ordered a pepperoni pizza. 2 ciders and an apple juice for drinks. Kids starter arrived covered in a strawberry syrup and was mostly melon, with two small pineapple chunks and one strawberry. I had to remove the syrup though as he doesn't like it and don't recall that being listed on the menu. After about 15 minutes our pizzas arrived first and then the children's main. The red onion looked and tasted more like pickled red cabbage, and the cheese didn't appear to be fully melted so felt it could have had a little extra cooking time. Friend for pepperoni which looked about as good as any pepperoni pizza can look. He said it was basic and ate it but for the price would've expected better. Children's main arrived with chips. No one came to check on the food so I had to go to the bar to explain it was supposed to be fries. They got some sent out and they were colourless, tasteless and under cooked. I tried the fish fingers and they tasted of nothing more than deep fried batter, wasn't a lot of fish in them. I asked for my pizza to be boxed and the waited came and dropped a box on the table and walked away. We were not offered anymore drinks, a dessert menu or asked if the food was ok or if we needed anything else the entire visit. I had to go to the bar to ask for the bill even though it was clear we were finished. I presented the waiter with the voucher and he disappeared for ten minutes. Came back and explained there was a £2 accidental charge added and they can't remove it so they've cleared it. Assumed that was it and went to leave. Collared at the door for a further £8.25 charge for the remained of the bill that wasn't mentioned. Paid and left. While the bar and restaurant itself is clean, and had a pretty chilled vibe, the staff aren't attentive, if you need something you'll find yourself having to get up to go and find someone to ask for it, which when you're paying the prices they charge you'd expect to be at least asked if your food is ok or if you need anymore drinks, you'll find this in the most basic of places and your local pub, and the food will be better quality and half the price. The food it's self is pretty basic for the cost, and there are a lot of places local will serve a similar menu at a fraction of the cost and the food is much better. I'd have at least expected the pizzas to be decent considering they advertise as a pizzeria and smokehouse. The total bill came to £60.25 after getting the receipt, for a kids starter and main, 2 pizzas, 2 old mout and 1 apple juice. For that I'd have expected a lot better quality food and more attentive staff. Feels a lot like chain pub food. Probably won't return, which is a shame because the bar and restaurant is actually quite nice.