Based on 522 opinions finded in 2 websites
Based on 522 opinions finded in 2 websites
Nº 411 in 682 in Sunderland
Nº 9 of 18 American in Sunderland
Opinions
the cross keys is a great local pub me and my hubby dropped in for a quick pint 😊🌸
Kimmie . 2024-12-02
MORE AT Google
Never a complaint whenever there , always a friendly atmosphere and always great service
Stephen trotter . 2024-11-19
MORE AT Google
A little gem, great pub and restaurant in a lovely location
Dennis Latimer . 2024-11-15
MORE AT Google
Compared to the keys I used to go into as a kid and young adult. This place is unrecognizable. Which is a good thing. 😂. The location has always been incredible. In the village center. Can't get better. Food is nice but the Sunday dinner is now one of the best in Washington. Good selection of drinks on tap. They always seem to have the latest "craze" on tap. Currently Cruzcampo. The staff are good crack and friendly as can be. Good prices, not the cheapest but not the most expensive in Washington. It used to be just an old school dingy pub. Now they decorated and improved the food. It's definitely worth the visit. Outside area has a TV. Unfortunately they removed the pool table. Only down side. Definitely recommend.
Mashmarriner . 2024-11-08
MORE AT Google
The charming little village is home to a delightful pub that offers both indoor and outdoor seating areas, providing a comfortable and inviting atmosphere. The staff at the establishment were exceptionally welcoming and friendly, ensuring that we felt at ease and well-catered for throughout our visit. The food presentation was impressive, and the taste was equally remarkable. The chips, in particular, stood out as exceptionally delicious. The availability of Staropramen on tap was an added bonus, enhancing the overall dining experience. We look forward to returning to this establishment in the future and sampling more of their delectable menu offerings.
Andrew Horn . 2024-10-30
MORE AT Google
This is a really lovely pub, we consider it our local (as it's the only pub that's half decent within a mile of our house). Fantastic staff, football on all TVs, fun quiz night, affordable drinks and good quality food. See you soon x
Gavin Earnshaw . 2024-10-27
MORE AT Google
Great service. Great food. Great portions. Fully recommend.
Edward B . 2024-10-25
MORE AT Google
Fish and chips was lush. Fun quiz Dog friendly Riley feels at home.
Diane Currie . 2024-10-10
MORE AT Google
Lovely bar in Washington Village, staff very pleasant my husband said his pint was lovely and cold. They do meals to so decided on Sunday Lunch was delicious and served with lovely thick gravy
Debra Prudhoe . 2024-10-07
MORE AT Google
The Crosskeys is a class pub with great friendly staff
Steven enright . 2024-09-17
MORE AT Google
Busy pub with outside seating out the front which overlooks the old village green There is also seating out the back which isn't as popular so doesn't get as busy
Alison Meynell . 2024-09-07
MORE AT Google
Love going in the cross keys have a good time staff very friendly food is great atmosphere is spot on everyone very friendly
Pauline Milner . 2024-09-02
MORE AT Google
Eyes well and truly opened, kids running riot young mam's vaping inside where ppl eating TV showing football jumping all over and overall a poor effort from owners
chris pratt . 2024-09-01
MORE AT Google
Good food. Chilled vibe. Friendly staff:quick service.
Fay Fradgley . 2024-08-30
MORE AT Google
Went on Friday lunchtime, I got gammon my partner got hunter’s chicken, both delicious and great value, chips were really good! Friendly staff, great service, lovely setting, would definitely visit again.
Paul Reardon . 2024-08-30
MORE AT Google
Lovely for drinks outside on a nice day
Fappa Pickle . 2024-08-26
MORE AT Google
Staff was very welcoming and very polite the food was very tasty and very nice
Gavin Grantham . 2024-08-03
MORE AT Google
Staff lovely ,food lovely ,decor lovely , the crack of the table number 19 is filthy
Evie Cummings . 2024-07-14
MORE AT Google
Lovely boozer great pizza and nice decor.
Lisa Dakers . 2024-07-01
MORE AT Google
Great pub, lovely location and good food. Staff are fantastic
Paul Currie . 2024-06-19
MORE AT Google
Went to cross keys for food as most of the family together which does not happen too regular especially with me living in Ireland. Pub is under new management from last time I was there but the food was just as nice as previously and the staff were brilliant with excellent service. Thanks for a great afternoon and early evening.
Iain “Doc” Rowe . 2024-06-16
MORE AT Google
Margaret Emmerson Had my 70th Birthday Party yesterday and couldn't fault the staff or the variety and selection of food from the buffet they provided.Would deffinatly recomend this venue for a small party
David Emmerson . 2024-06-08
MORE AT Google
The chicken wings with BQ sauce are to die for, very good!
John Wright . 2024-05-27
MORE AT Google
First visit great night great staff will be back
Tom Brown . 2024-05-13
MORE AT Google
Had a last minute day off work so took my parents and daughter for lunch. Lovely as usual definitely recommend.
Emma Swanson . 2024-04-05
MORE AT Google
Food is good but drinks expensive. Pubs in concord are literally half the price they need to get in line.
Nathan Garrett . 2024-04-01
MORE AT Google
Not impressed, when do you ever serve fried onion with cheese. Chips dry as sticks. We weren't even offered cutlery to eat with. Absolutely shocking
Elliof Pr . 2024-03-30
MORE AT Google
Haven't eaten here but the Sunday lunch did look lovely. Decent pint, good coffee pool table and sports on TV in the bar area. Quieter areas as well. Lovely little outdoor seating area when the sun shines and right on the village green. Visited on a Sunday afternoon so can't comment on the rest of the week but we enjoyed it.
Nick Gibson . 2024-03-27
MORE AT Google
I have never been to this pub in my life
Susan Sanderson . 2024-03-07
MORE AT Google
Nice decor, pleasant staff. Clean toilets.
Jackie Robinson . 2024-02-23
MORE AT Google
Highly recommend, the food is always amazing and reasonably priced service always great
andrea . 2024-02-02
MORE AT Google
Called in lunchtime was bit quiet so not many staff but good service and food , didn't have to wait too long either.
panda guy . 2024-01-12
MORE AT Google
Little after Christmas get together . Food was tremendous . Manager sound guy .highly recommended .just don't ask him for one his 63% rum shots . Brutal...
Michael . 2024-01-03
MORE AT Google
Good atmosphere Friendly In a great location.
Spike Lawson . 2023-12-30
MORE AT Google
Amazing food and very helpful and friendly staff
Melanie Corrigan . 2023-12-05
MORE AT Google
Lovely pub with great atmosphere
Sam Sewell . 2023-11-05
MORE AT Google
The food was not great, I only ordered an omelette which should be easy enough but I amongst others had to be continually asked to confirm our order. Eventually my dish came and it wasn't what I ordered. A lot of the dashes on the menu were unavailable and they didn't even have any tea.
Gary Ibbetson . 2023-10-11
MORE AT Google
Food is so bad, staff do there best but blackrose are awful pubs, I expect Mr crabs stood there going "mone money money" as I walk in
einesteine198806 . 2023-10-04
MORE AT Google
The bros and I had no food here but it was on offer with a good menu. to much to say. Cross Keys Washington, what a fantastic place, full of life and well worth a second visit for us.
Tom Jacomb . 2023-09-19
MORE AT Google
Friendly atmosphere, pleasant staff. Good selection of beers. Food acceptable
Paul Clay (Coventry Kid) . 2023-09-09
MORE AT Google
Food is lovely but they don't always have what they advertise on the menu. The staff are extremely friendly and helpful. Baby changing rooms are in disabled toilet but no changing mat or pads for the changer. Dogs are allowed. Atmosphere is lovely very relaxed place, music isn't too loud and prices are fair for what you get and not to expensive a place to go back too.
The Lost Princess xoxo . 2023-08-18
MORE AT Google
no real ale, lines being cleaned apparantly , shame on a lovely warm evening, very nice accomodating staff, food was very nice, did an off menu portion of onion rings for us..delicious.the back garden area looked very inviting.we will go back there on another occasion.overall, a cracking pub
Paula Mason . 2023-07-10
MORE AT Google
Nice pub in a lovely little village. Decent atmosphere. The only issue have had is with getting served at the bar. I've been in twice and there were 2 staff on, with a long bar and thirsty customers. Lovely pint though.
Chris Pescod . 2023-07-07
MORE AT Google
Pleasant pub,we went there for dinner,food nice and hot and plenty of it aswell.we all enjoyed our meal and will be going back again soon .lovely pub.
Angela Urwin . 2023-05-25
MORE AT Google
After politely asking for a pint of Camden, the lady at the bar said “No, you need to choose something else” with a rude and disrespectful attitude. After ordering some food, the same lady came to our table and told us we needed to move as it was reserved. This was as I eating. It must be noted that there was no sign on the table saying it was reserved and the issue wasn’t raised when I had ordered my food to that table beforehand. The food was dry and has gone down hill dramatically. I am very disappointed.
HarveyCutts1 . 2023-05-20
MORE AT TripAdvisor
I asked for a pint of Camden the lady who served me was rude when she said no you need to choose something else. We ordered a burger which was adequate but midway through eating we were told the table was reserved and was moved immediately in which we thought was very rude and disrespectful as there was no sign of the table being reserved. Terrible service I for sure will not be back again!
Cameron S . 2023-05-20
MORE AT TripAdvisor
Lovely areas to sit outside on a sunny day. Helpful and friendly staff. The chef wasn't in so no food the day I was there but usually the food is lovely. Well worth a visit.
Carolyn Reed . 2023-05-14
MORE AT Google
Lovely place, and Tom the barmen is always a pleasure to see
fred bloggs . 2023-05-13
MORE AT Google
Lovely visit for 10 of us beautiful food great service very pleasant staff all food came together and all hot and tasty
Anne Thompson . 2023-05-01
MORE AT Google
Good pub in best bit of Washington. Good prices as well
Michael Goodman . 2023-04-29
MORE AT Google
Went for Sunday lunch, beef too tough to eat. Roasties were clearly frozen. The mash however was really nice. Stood waiting for drinks and the staff had seen me and served a regular first right in front of me. Shame as decor is lovely, clean and bright. Won’t be returning for food and unlikely to drink in there as too clicky. Let down as live locally and frequent the other pubs in the village weekly.
E6450SM . 2023-04-23
MORE AT TripAdvisor
Popped in here on a Monday night after travelling up from Manchester for work, staying in the Mercure nearby. Food and service were excellent. Loads of food. Nachos were amazing! Decent pints too. Melanie served us. Will be back if we’re up there again.
Andy Wall . 2023-04-19
MORE AT Google
A really wonderful local pub. Great beer and super friendly staff. Highly recommend stopping for a drink.
Norman Robinson . 2023-04-16
MORE AT Google
A great bar on the village green that still has a local and community feel when you go inside. They offer deals on different days such as free pool and cheaper burgers on a Thursday Nice small sitting area out the front looking across the green and tables out the back as well for the summer months. A little sun trap. They have a pool table, books to read (which can be left and taken at will), and a selection of board games that can be played. Really great little pub!
Tom “SAFC3696” . 2023-04-09
MORE AT Google
Great easy going local pub. Food good value, service always spot on and friendly. Often have drink promotions on too which is always welcomed. Dog friendly, child friendly, clean and welcoming. Recommended.
Dorothysmate . 2023-03-24
MORE AT TripAdvisor
Good atmosphere great staff nice vibe
Alan Hoggin . 2023-02-25
MORE AT Google
Canny bar ..reasonable price....nice and warm ... The food is good 2 ...some cheap little plates to be had 👍🍺🍷🍸
Paul Armstrong . 2023-02-03
MORE AT Google
Lovely burgers today and really helpful and accommodating staff, thanks!
Paul Castling-Roddy . 2023-01-29
MORE AT Google
Was fantastic, now in current climate smaller portion sizes and not any where near as nice as it was in the good old days.we went to cross cross keys and got food poisoning, worst time as had to take car for repair at Durham and even rang them to tell the fat lady who now works for reds in the gallories,,did ring to tell them and felt they didn't believe me. MINE AND PARTNERS FAMILY NEVER DID RETURN. WOULD YOU.
Tim Jackson . 2023-01-26
MORE AT Google
Fabulous service and friendly staff would definitely recommend
Kimberley Hudson . 2023-01-01
MORE AT Google
Was nice, nice food prices are little high for pub meals, nice food tho
Semaj Duemore . 2022-12-14
MORE AT Google
Changed a lot since I was last there very busy and good service
Stan Scott . 2022-12-11
MORE AT Google
Love this place food is top notch👌
Danielle Reay . 2022-11-27
MORE AT Google
Just outside on rememberance Sunday.
Michael jamieson . 2022-11-19
MORE AT Google
Lovely transformation but still a friendly local. Nice staff.
Steve Curry . 2022-11-18
MORE AT Google
Enjoyed his food and drink here with friends. Kimberly and the bar staff were very friendly and helpful which made for a great evening in a comfortable, relaxed atmosphere.
Andy Miller . 2022-10-29
MORE AT Google
I eat here virtually every Sunday- the food is Excellent and the costs are reasonable. The staff couldn't be more friendly.
Raymond Calder . 2022-10-17
MORE AT Google
Food delicious....staff very helpful...Manageress top class, nothing too much trouble.
Maureen Dixon . 2022-10-13
MORE AT Google
Great atmosphere, great selection of beers . Staff always helpful.
Sam Scott . 2022-10-04
MORE AT Google
Lovely location in the heart of Washington Village. Looks great and inside and out. I sat outside having a beer enjoying the Autumn sunshine until a heavy rain shower so took refuge inside.
John Parish . 2022-09-25
MORE AT Google
Lovely bar always have a good time
Mick Caffrey . 2022-09-23
MORE AT Google
Fab helpfull staff food lovely dog friendly and disabled loo. Nice and clean well done thanks to all
Margaret Dunsford . 2022-09-02
MORE AT Google
Beer to expensive a shandi at 3.80 a rip off
Jock Nicol . 2022-08-22
MORE AT Google
Very good food and lovely staff
B Wilson . 2022-08-06
MORE AT Google
Lovely pub. Lovely atmosphere. Friendly helpful staff. Lovely decor very clean
Michelle Willis . 2022-07-09
MORE AT Google
Right in the heart of the Village its a community hub. Great range of drinks and the branded glasses to go with them. Great indoor and outdoor areas as well. Highly recommended
will marshall . 2022-07-05
MORE AT Google
Great pub, excellent service, food good
Stephen Richardson . 2022-06-22
MORE AT Google
Lovely pub for drinks but skip the food
Pam Fraser . 2022-06-18
MORE AT Google
Gorgeous food and lovely friendly staff and surroundings 👍
Lisa Auty . 2022-05-23
MORE AT Google
This bar is very welcoming,friendly with a relaxing atmosphere. The staff are friendly and helpful. I have not eaten here but I have seen food served and it does look very well presented. I can not fault this place. Washington village is lovely place to visit.
david anderson . 2022-05-04
MORE AT Google
Super Sunday Lunch the turkey was delicious and juicy, all with friendly service
Terence Warren . 2022-05-03
MORE AT Google
Much better pub than it used to be with craft beer on tap. Nice interior since reopening.
Paul Smyth . 2022-04-30
MORE AT Google
Food is awesome, staff friendly and a cracking selection of booze. Definitely recommend this cracking dog friendly boozer. Cheers 🍻
Steve Bell . 2022-04-10
MORE AT Google
Much better than veroni's of glasgow
James Cairns . 2022-03-25
MORE AT Google
Good selection of gins and real ales
Donna Howarth . 2022-03-23
MORE AT Google
Went in tonight with my partner and a few of the 'Village in Bloom 'team. Asked for a pint of Blonde Star cask ale. It was very lively and clearly under a pint when served. Politely asked for it to be topped up. Barmaid did but pulled the pump in a manner that can only be described as aggressive. The 'pint' was still well under so asked the barmaid to top it up for a 2nd time. She did, abruptly, and still clearly way short of a pint. I said could I speak to the manager Kimberley and then the barmaid started shouting at me. When Kimberley came she said you need to ask for a ' pint with no head on it's. I have never asked for a pint in that way after 40 years of supping it. The barmaid was clearly having a bad night. Will take our custom to the worthy competitors in the future.
Jim T . 2022-03-22
MORE AT TripAdvisor
Nice and clean good atmosphere and nice too be able too talk without having too shout polite staff
Christina Votter . 2022-03-16
MORE AT Google
The drinks are overpriced £1.75 for a lime and soda (70p) in the neighbouring pubs. The food is below average, I ordered peppercorn sauce for my rump steak unfortunately it poured from the jug like water, drenching the chips etc. The landlady asked if everything was ok, I explained the issue to her, her response was that she would mention it to the chef, no apology or deduction from the bill. A friend bought strips of chicken breast, chips, and gravy, the chicken was formed meat not breast! the chips were undercooked, gravy was congealed. I have experienced/witnessed different attitudes, and behaviour toward customers from one team member in particular, maybe that's why the establishment is struggling .
Michele McCallum . 2022-03-02
MORE AT Google
Super friendly local in historic village. Good food and good range of drinks.
Mavis Broomfield . 2022-02-27
MORE AT Google
After seeing photos of the food on Google of fresh battered fich and chicken thought would give it a try, total disappointment never again, place is empty for a reason, should have realised. Will not be back
Phillip Barnes . 2022-02-16
MORE AT Google
This has just been refurbished and looking really good
lynne hartshorn . 2022-02-12
MORE AT Google
Lovely pub, very clean with friendly staff. The tiles in the gents are amazing too.
malinyarm . 2022-02-02
MORE AT Google
Not only easily the best range of drinks in the village but the best and friendliest barmaids. The place used to be a bit of a charver magnet but now is easily the classiest and best pub in town. Keep it up Keys and I'll have a Camden Hells
William redhead . 2022-01-15
MORE AT Google
Really nice dining area which is tastefully decorated. Food was really good, we had three different dishes which were all good. Staff were also really friendly and helpful with quick and efficient service. I'll be back!
Keith Holland . 2022-01-11
MORE AT Google
Very friendly staff and nicely done out local pub. Food looked lovely. Will definitely be back.
Anthony Milne . 2022-01-09
MORE AT Google
My nephew and I had lunch yesterday and we enjoyed it. Staff are absolutely lovely
jacqueline robinson . 2022-01-06
MORE AT Google
We had a excellent meal with very friendly and helpful staff will definitely recommend and go back
ian atchison . 2021-12-30
MORE AT Google
The food was really nice apart from the menu is limited some days, and once we'd finished they never came back to take the plates away, had to put them on a neighbouring table just to be able to be comfortable.
Paul Emmerton . 2021-12-23
MORE AT Google
Food itself was fine, not cheap, and apart from the fact it's the first time we've seen a pie served with a quenelle of potato! Literally, one spoon..... Luckily, I had paid extra for a side of chips which we shared.... We did mention at the end of the meal to the manager but were just met with a laugh and a reference to mentioning it to the chef.....
JANDTWashington_U_K_ . 2021-12-22
MORE AT TripAdvisor
Visited the Cross Keys for a 3 course Christmas lunch. Food was exceptional, couldn’t fault it at all. Compliments to the chef. Very friendly staff and management who bent over backwards to make our evening enjoyable. Definitely recommend a visit
AnneS274 . 2021-12-17
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in North East
469 Opinions
Just wanted to commend one of your staff members for her excellent customer service. We popped in to the river bar on Saturday 09th November for a drink around 7:30pm! We were part of large group of people on a hen party. We ordered 2 salted caramel espresso martinis. When they arrived they weren’t as stated on the menu. I mentioned this to the bar staff and they said they didn’t have the ingredients. I mentioned that the price didn’t reflect the drink then as it wasn’t been served as stated on the menu. We ended up with the bar manager (a man). He took the martinis off us, attempted to throw cash back at us and was the rudest, arrogant member of staff I have ever come across in my years of visiting the river bar/fiume. He refused to give a name or complaint address and spoke to us in a despicable manner. How he was ever hired in customer service in general never mind as a manager is beyond me. However, as we were about to leave we had a saving grace with the manager over seeing the whole establishment. DANIELLE WISDOM (I hope I got this correct), came over and asked us to step outside, so we could what’s each other, to resolve the issue. She was polite, understanding and an absolute credit to the business. She offered to make us 2 normal martinis which we were more than happy with and handed her the money straight over that has been thrown back at us! She was calm and warming and listened to everything we had to say. In our years off visiting we have seen Danielle around and are pleased she has made it to a higher position. She sorted the problem quickly and efficiently and we can’t commend her enough. We hope she gets the recognition she deserves as she manages to keep customer service how it should be whilst running the business! Hats off to a wonderful manager. 👏🏼
842 Opinions
We booked Cater & Fitch for our Christmas meal for work, mainly because they are one of the few restaurants in the area to provide a good range of gluten free menu choices. Booking was extremely easy as the staff were very helpful. Car parking was very good as there are large car parks. There is a good range of choice on the menu and our staff were very happy with the choices. The restaurant was beautifully decorated for Christmas and we were all sat together as a group. There were 11 of us. Everyone enjoyed their meal and several of our staff have said that they will go back there to eat. There was a Christmas Party night on in the hotel, so it was busy but the staff had helped us to pre-order our menu choices and drinks. There was a very short delay in the starter being served, which we didn't mind as we were enjoying chatting to each other, but the Manager brought us some complementary snacks which were really nice. Everything was served nicely, table service was excellent, staff pleasant and it was a lovely evening. Thank you!
4472 Opinions
Lovely ambience and customer service Celebrating our wedding anniversary the food was excellent and our steak expert(the lovely Sam) was on the ball All in all we will return as its always a lovely night
35 Opinions
Every time I’ve ordered through the app there’s always items missing. Not good service for customers report the issue with uber and you get a refund which take 15 days to go back on your card. Especially paying extortionate services charges. Won’t order from here no more: