KFC - Felling in Gateshead

I did not receive my food despite placing an order on the app. I ordered the food at 7pm for drive thru collection. The store had apparently had a power cut previously and was unable to process orders. They told me to wait in the car park for 5 minutes. 5 minutes later I drove back through the drive thru and was told due to ordering on the app it would be another 10 minutes. I gave the order number to the person at the drive and they said they would bring my food to me in the car park. I then waited around 30 minutes, during this time, multiple employees stood around inside watching my car and pointing. After a while, a man who claimed to be the manager- Ryan came out to tell me to check in to the store. I had already done this before arriving at the drive thru the first time. He said that the order had not gone through and to change it to take away. I did this and checked in again showing him that it had gone through. He then went back into the kitchen and checked. He came back saying it was not going through their side and he would be unable to give me the food despite me showing him the order on my phone showing that I had checked in and my bank showing I had paid. He then told me that I would have to place the order again, wait for the first charge to go into pending and then contact him so he could contact the finance department to get me a refund. When questioned, he said this was a common practice and that he couldn’t do anything else before walking away. After waiting that long, I was disgusted by the customer service provided and decided to leave and go to a different fast food restaurant. How can the company allow this to be a common practice? And if it is not common practice, why would a manager claim it would be? This entire experience has left me with a bitter taste in my mouth about returning to your establishment as I don’t wish to be ridiculed further. I thought ordering on the app would mean it would be a fast transaction and I could get on with my evening, instead, I spent over 45 minutes waiting in the car park for food I still haven’t received

Order a 6 piece deal for delivery when it comes it ok not hot but ok , but 6 chicken legs , I mean cmon I know it’s a deal but 6 legs is a joke , give you the least meat because it’s cheaper maybe?? Never had that in my life absolute joke

A whole meal was left out of my order so it was my husband’s birthday he didn’t want to go to kfc restaurant that he loves so ordered delivery £39 yet again missing food rang abotsford no answer for over a hour then eventually they picked up only to to be hung up on

Exceeded their expertise in not being able to get an order right this time by serving the wrong burger and yes the chicken was off sort it out disgusting

Large queue for the drive through signs saying open for drive through and take away, waited patiently in the queue. Got to the window waited for5 minutes before a large rude woman came and shouted its shut can't you read! When I said all the signs on the approach say you're open a torrent of abuse was hurled my way. Didn't get food but will not go back there. KFC management need to jump all over this. Total lack of professionalism and customer service

go here al the time, the mega boxes are really filling and the burger fillet tower meal is actually amazing

Horrendous! Do not use this place if you are in a hurry!!! Been sat for 15 minutes in the drive through like every time I come here! It’s an absolute joke!!!

Lovely food got a boneless banquet for myself. Was not disappointed. The new dips they do are awesome