Burger King in Gateshead

order has not been delivered and I expect a full refund, if the refund is not received I will not be ordering from you again

Food was cold. Bag was open. Fries missing. Soda was warm. Never again.

no cheese on chicken meal and even ordered extra cheese

You changed my delivery time 5 times by time food arrived it was cold

food was absolutely freezing and stale

Food was cold and late and order incorrect. I ordered milkshake which I paid extra for and got full fat coke. I paid almost an extra £5 for service charge and delivery a total of over £18 for simple burger and chips just not good enough.

sent the wrong drink and food was cold

placed order at 1130 for delivery ar 1230. didn't even beging to prepare order till 1230. the driver saved the day with quick delivery. bigger let down from just eat and burger king.

still said driver was in shop preparing order then get a call from some random builders on the main road with driver trying to find me, food turns up and it still says he's in shop preparing order and food is freezing probably been sitting in his car for an hour, absolute joke, now I remember why I stopped using just eat, then get a piddly £4 refund on a £17 order of barely edible food

never arrived waited 2 hours couldn't phone anyone absolute joke kids are hungry

ordered a sharer box and halloimi fries literally just the halloumi fries and a "sharer box" of dorito fries arrived the sharer box is meant to have other things not just the dorito chicken fries tried to call up will not answer

Delivery time went from 20-40mins and increased by 5mins everytime I checked. Waited an hour for FAST food!

I do not know how many times I’ve ordered food from here, every time it is cold. It does not help when drivers are doing more than one drop per delivery.

Burger cold and 2 hr delivery. Appalling

Very polite and pleasant delivery driver. Food was still warm and it wasn’t just thrown together which was a bonus.

We had crispy onion rings, double wopper, bacon&cheese fries and a hamburger. They where all cooked to perfection. They were very quick to make them.

food was cold and chips was hard

No items missing or wrong from the order. Food tasted lovely and delivered warm and in great shape!

As usual missing items. Items that are here chilli bites over fried no filling in them. Burgers are soggy and messy and buns taste stale.

Freezing cold food and too late for my daughter leaving for work! All gone in bin stone cold!

I would submit no stars for quality of food because every single meal was missing it’s fries, and one was also missing it’s milkshake. This is ridiculous, especially when you spend a lot of money on one order as it’s a birthday meal. I’m not happy AT all.

I would like a full refund my chicken royal was missing I am absolutely raging 3 times this has happened now

delivery on time however food was stone cold

food arrived piping hot and in less than half hour. Brilliant!

Did not receive order although it states delivered on the order

Ordered online, food as ordered arrived within 30 mins delivered by a very polite courier. Excellent service

missing items , been charged for things I havnt gotten. not impressed with using burger king.

Burgers for breakfast, perfect hangover material

Had the smallest order of a bacon double cheeseburger meal and still didnt even get the fries 😂 seriously are the staff that useless or do the drivers get their fingers on it?

Wrong order brought wrong order

Didn’t want to start to start a disciplinary.. ordered an extra patty that wasn’t on the order…🤷🏻‍♂️🤦🏻‍♂️

Our order is that late it's never turned up. The app tells me that it's delivered however the food never arrived to the house. No pin was disclosed so it shouldn't have been handed over to anyone. To add insult to injury the price of the food is all that the refund offers... not the additional fees at the total cost... which were almost £10 including a drivers tip!

Does not accept mobile codes. Beware.

Would be a 0 if could. Waiter about 20 minutes for food was all cold. Staff member called Luke was rude and aggressive. Wont be returning

The burger and fries were cold, the chilli cheese bites were nice though.

Cold food, surly delivery person, just eat , no help, no refund, rubbish service

Large fries less than half filled , absolute joke

Food never arrived called Burger King n they were extremely rude about it

I’m so fed up of paying for food and it’s not arrived. Last week I paid for onion rings, didn’t arrive and just eat did nothing about it. This time I’ve ordered extra fries, didn’t arrive. This is beyond a joke and it wasn’t long ago, they were sending us normal nuggets instead of vegan nuggets which were ordered (before BK discontinued them)… this is THE WORST BK going. Always missing items. It’s shocking.

Gave me mayo when i asked for no mayo

absolutely apauling ordered a xl bacon cheese burger meal, not only did it take over an hour but it was cold, not happy at all

My main burger did not arrive, so I am without my meal. This is the 2nd order we have done with Just eat to Burger king, the first order was missing our childs meal and this order is missing our whopper with cheese. I want a full refund.

Missing items and food prepared incorrectly

Ordered £33 worth of food , and they delivered to wrong address. Now we've got no food, are £33 down , they can't replace the order You can't contact anyone , " Ring just eat" , then given wrong number. No one from there HQ will answer . What an absolute shambles... I don't care if you use just eat for delivery, you employ them so it's your responsibility.... Will never ever use just eat or burger king again .... Update... Got a refund , it took a week , but still annoyed it's taken this long

Awesome. Nice hot and fresh burgers, quick and friendly delivery - can’t ask for more really.

very efficient delivery driver was very pleasant 👌

The two childrens fries are missing from the order

Family meal but the burgers are absolutely tiny nothing what we expected! Very disappointed

Not the drivers fault. Took ages to make it.

Very expensive for what you get. Other fast food restaurants are similar or on par for taste and a lot cheaper

Ordered 3 meals but no drinks arrived in order

Every time I order stuff is missing not hard to read a receipt

loved food, it was still hot when it came. will order from here again and the delivery person was really nice

Little bit under "Hot" but still hot enough to be hot to eat. Good order Burger king

1st time ordering from here. Food was delicious and hot. Loved the Angus Steak Burger. Onion rings were delicious too. This restaurant actually read my requests to remove items off the burger. It is great when your order turns up on time, hot and correct. I will definitely order from here again.

Food was cold and did not receive portion of fried

Visited this burger king restaurant earlier today found the staff friendly and very helpful, great whopper will visit next time I'm in area

Burgers were stale, I was given the wrong sauces

Lovely as always, could be warmer though.

food did not show and the delivery driver also rang twice to ask for the address

Manager served us and was exceptionally professional. Polite, helpful, considerate. Food was good. Note the services overpass is closed so you need to park in the northbound carpark to get to Burger King.

Very small, cold and draughty and the usual crazy high motorway service area prices. The service wasn't the fastest either. The food was good and tasty though.

I see all these bad reviews and can't help but think. If you don't like burger king, don't get it. All burger kings are the same. Why go out of your way to write a bad review. lmao you got nothing better to do.

Missing the free 6 chilli cheese bites or would of been 5 star

Well over priced for meal here I get the same meal in town for £4 less than I paid at the sevices it's all greed and hope 1 day folks decide not to pay the price and thay go out of business coss of there greed

Staff were great, service is so quick and they had no trouble with my awkward order. Beth served me and she was so personable. What a great set of staff here at BK!

Great fast friendly service. Know my order to a T Great people always happy to help. Thank you. Even helped me to my car

It is surprising that we have consumed our meal. Roman expressed satisfaction with the meal.

Expensive but quality! No missing items and food delivered quick and warm. The driver was great

Ordered at 1pm yesterday food never even arrived absolutely disgraceful , they even had the audacity to say it was DELIVERED!

Well we won't be ordering from here again, don't mind paying the prices for good food but this was dry and cold burgers and chips and it wasn't that far away

Friendly and quick service lovely and clean shop. Shoutout to Caitlin her service was impeccable will definitely be back. Food was nice and fresh.

Paid for extra cheese. Did not get it..

Ordered all vegan items but got sent “normal nuggets” at least that’s what the handwritten notes says… if you don’t have vegan nuggets, just refund them. We obviously don’t eat meat.

Excellent food and excellent service. Service with a smile and knows my order to a T every time

Got my custom order right and delivered early. Thanks.

Food was delicious better then McDonalds hot and not cold driver very polite

paid for sauce and none delivered

ordered just after 1pm and the delivery time was changed twice. Order not even collected till after 2pm. This is Burger King fast food around 45 minutes to make an order for a burger.

Food tepid as usual, dead atmosphere, also as a truck driver the bonus of being able to scan the vouchers into the touch screen was a bonus but since the screen upgrade you can only scan in one which means in super busy times you’ve got to stand and wait for ages.

Clean tables, floors and fast service. Lovely staff very friendly

Didn’t deliver what I ordered . I ordered a chicken burger they sent me a beef burger . There was no dip . I also ordered Fanta and they sent me coke

my order was 12hrs late! I ordered last night nd it has came this morning so cold I think its been waiting on the counter for 12hrs!

Disgrqceful freezing food, driver lost (didnt speak a word of e english) applied for a FULL REFUND

First time I've ordered a burger delivery and I had forgotten how you can taste the flame grilled flavour in the burger I only gave it three stars because in the time it took to be delivered the bun was turning a little bit soggy but that wouldn't happen if you had eaten it fresh in the restaurant.

probably one of the best burgers places out there

Half order missing and freezing cold

Really hot food perfectly packed

Nice and hot which is a novelty with Justeat at the moment. Top notch.

amazing food and good service from delivery driver

ordered 3 meals and one got delivered. restaurant wouldn't answer phone when called

missing items from kids meal chips and juice

My order was incorrect, I ordered vegan nuggets and have received some bites that have spicy cheese inside

stone cold. no insulated bag in sight.

Requirements not met, asked for stuff to be removed and didn't so can't eat

i have ordered normal Coca Cola and i have received Coca Cola Zero sugar. order it at 09:46 , was supposed to be with me at 10:10 but i have received at 10:57 cold and drinks were warm because of the food.

Ordered meal no chips or drink. Ordered two extra sauces didn't turn up.

A simple order of 2 items took 1hr 45mins to be delivered, this is just unacceptable.

The food was cold and dry, was not good atall

The restaurant was not busy, had to wait 20 minutes, too busy doing Uber eats, they forgot large fries from order, the server queried this and then admitted her mistake… gave fries from side which were cold, again queried this she stuck her fingers in them and said were edible! Asked for some different fries she then stuck her finger in them, so asked for some fries that she had not put her fingers in and were hot, she eventually gave some warm fries but were small and not the large fries had ordered but by this time I was late for my appointment and was fed up of the servers bad attitude.