Big Shack in Gateshead

order has not been delivered and I expect a full refund, if the refund is not received I will not be ordering from you again

Food was cold and I had to heat it up in the microwave which spoilt my burger

Nice food but service was not the best, not given enough knives and forks for the table, we were given a pizza box to box away our own leftovers which I thought was a bit weird

I walked into this restaurant, and straight away got told it was card only so i decided to test it out and it did in fact take cash then we didn’t get given our drinks so we decided to go tell the man who served us as he said and i quote “well your ment to get them yourself” then me and my friends, who ordered 3 tenders meal got given kids meals??? so we went up to tell them and they rudely started asking about receipt even though it was the man who served us. I rate this full experience 2/10 chips were nice but were abit cold, chicken was tough and chewy and texas toast was garlic bread and don’t even get me started on the sauce.

The food was great. Service was excellent. Georgie was super friendly and helpful.