The best restaurants serving American food in Thurrock East of England

The coffee shop was easy to find. Comfortable seating outside the store. Service was excellent and the staff friendly. It was a good location to catch up and have a chat.

Can't remember the name of their signature dip but honestly, it's like crack. Can't get enough of it. Please re-open soon!

Amelia deserves a pay rise, was completely focused on us all night, service was 10/10, Kiera was also lovely even though she could hardly speak! The girls were absolutely amazing and highly appreciated their service. The managements banter was shocking and should have appraised Amelia when getting a thank you from us.

Charlie was so friendly & sweet, great service from her! Burgers & milkshakes were also great too 👌🏻

I love eating here. It's the nicest restaurant in Thurrock. I miss it. I hear that it's been refloated so am keenly awaiting news of it's future. There are many people hoping they'll be able to go to this restaurant again.

Claire was our server and she delivered such great service!! She was extremely fast with our drinks and food and also gave a little joke on the side as well

Love the crispy chicken.Late night opening,what more can you ask for.Love chillios👍

This ill-mannered waiter with glasses and darkish blonde hair, made a cappuccino instead of a mocha. He insisted that it’s a mocha, but how would he know unless he tasted it? He doesn’t know, only I would. He was rude, his tone was rude. Should know how to treat a customer and speak in a more respectful way. Put me off coming here! Is that how Caffè Nero treats its customers?? Customers are always right, get your staff trained on that please. Pinhead.

Took my family there and was hopeful for some nice chicken. When you enter, there are plenty of tables. We found a table for 4 quickly. Noticed the table wasn’t clean and there was food on the seating. There are 6 ordering screens but only 3 were working, The ordering screen was easy to use and I elected to collect from the counter. We waited patiently (hungrily) for 30minutes then decided we need to see what’s happening, the staff member said our order would be with us shortly. 5 minutes later he arrived with a tray of food but no food for our kids, he said it would take 4 minutes. I asked why it took so long and what was the average wait, he said they were struggling due to having 2 large groups and usually orders took between 5-10 minutes. I was not impressed as there seemed to be plenty of staff. My wife ordered grilled chicken tenders and they were served in a cardboard box, when I lifted the box off the tray to pass it to her, a lot of liquid began literally pouring out of the corner. Needed quite a few napkins to mop it up. This liquid was oil (yuck). I ordered a ’Chicktopolis’ burger which was huge and to be fair was very nice. We all ordered skinny fries and there were plenty of them. They were adequate but no more. After 7-8 minutes the staff member arrived with the kids food ( grilled tenders again) and explained they were extremely hot. They were exactly that, they were far too hot to handle so we had to keep them away from the kids for a few minutes more. Once again they were practically swimming in oil and my kids were not impressed. I suspected microwavery as the chicken was very rubbery and chewy. We all ordered milkshakes with our meals and they were average at best, me and my son ordered chocolate but I found it challenging identifying any hint of chocolate. All in all a very underwhelming visit. Whilst we were there, roughly 55minutes, we saw no staff cleaning tables and the place began to look untidy very quickly. I had expected perhaps a different experience from the likes of KFC etc but this was so poor we will definitely not be returning. It was pretty disappointing that they made us wait so long, then they made us wait again for the kids food which was the same as my wife’s order. Why does it take sooo long for chicken And why the hell was the “grilled” chicken swimming in oil ?

The food is sometimes very ok, and sometimes not!

Service was great. No faults. Shop was clean and tidy. The food however was Absolutely awful! The burger cost 9.50p and the chips was nearly £4 for some what 25 pieces. The chicken burger was dark brown which clearly was burnt hence why it was rock solid. It was a small sized burger and I was very very disappointed. I will never be returning here. I was so annoyed that refused to finish it! Sorry guys. I’ll be dining somewhere else next time :-(

Incompetent waiter first took our order. Young Asian gentleman wearing glasses. Messed up the drinks order and the food order completely. Tried arguing over the fact I wanted to order a small portion of Mac and cheese for my elderly grandmother and said that we couldn’t. Had to have one dish re cooked as it was completely wrong.

This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.

Went there a few months ago and wasn’t impressed, lots of choices of steak, but they were premium prices but not matching quality

I often come to Tim Hortons to sit on my computer working whilst having a cheap drink. What I noticed today was how exceptionally clean it was. I am often happy that I can work somewhere that is quiet during the day and where the food is cheap but what stood out to me more than that was the cleanliness. As I worked, I noticed a young woman going around cleaning. She was so thorough as if she took her job seriously. Rarely do you see anyone in any restaurant taking such care. She cleaned every part of the restaurant barely being noticed by anyone and I was so inspired by her work ethic and dedication to her job! She should get a pay rise! I saw her name was Rebecca and so think she should be honoured for the hard work she does. I want to say thank you to her!