Tgi Fridays in Thurrock

Amazing service extremely polite and helpful couldn’t have Asked for a better person to serve us was great with the kids

Amazing customer service by Claire! Could not do enough and the children loved her. She gave the kids balloons and bits to keep them entertained. 5 *

Claire was our server and she delivered such great service!! She was extremely fast with our drinks and food and also gave a little joke on the side as well

Probably the worst Tgi I have ever been to. I love Tgi Fridays and it’s a shame to hear it’s struggling at the moment. We normally use the one in bluewater which never lets us down. We have used this particular Tgi about 3 times over the years and it’s always been a miserable experience. I ordered the hot chicken wings which I have had a few times prior at other Tgi restaurants so I know how they should come at this point. The chefs here couldn’t even be bothered to toss the wings in the sauce. They put some sauce on the plate and just put the dry wings on top. Sprinkled the chilli’s on top but couldn’t even get that right and was left on one wing. For the main I ordered the Fridays smash burger. Again, I have had this before. The chef couldn’t even be asked to centre the tomato or the pickles. I expect that at a mc Donald’s not a Tgi restaurant! The smash burgers were over cooked and the crust around the burgers was burnt. Bluewater Tgi compared to this one is night and day difference. Just lack of any care. No wonder it’s struggling at the moment with restaurants like these! Such a shame. Won’t be back ever

Victoria and Harry gave great service. Food was hot. Very pleasant and welcoming. Milkshake was great. Good place for friends to meet.

Such a shame to end a lovely family day. After travelling back from Colchester zoo I read on the TGI' Friday's website kids eat free every day. I decided to book this restaurant. Meal was OK. However, after paying bill realised kids meals were not free! We spoke to waitress who went off to ask if we could have a refund of children's meals. The manager Harry came back with her and said basically no. We apparently needed to show an app. In hindsight maybe I should looked through all the terms& conditions. However, it wouldn't have hurt the waitress to ask if we had an app. (We did) Please be careful not to make this mistake.

Me and my family came to TGI FRIDAYS to get some dinner and dessert, and not only was the food lovely, but our waiter Shay really made our experience absolutely amazing, she was kind and had a warm approach when speaking to us. She also was very happy to talk to me and my family and have a quick laugh before hurrying to get our food on time. She made our dessert for us and I had the s’mores Sunday which I can honestly say was one of the best desserts I have ever eaten and I think her just being a nice person made me enjoy the food and experience more. All I can say more is that she really deserves a promotion for her amazing service.

Me and my family came in for a meal after a long day of travelling. We got told to go up to the bar for a drink whilst they were setting up our table, understandable since there was a lot of us. The bartender Hayden was excellent and so was the drinks he had made us. Our table was ready and was told our waiter will be with us shortly. Our waiter came over and turns out it was the bartender from earlier😅. Brilliant service, amazing food and lovely night. Will definitely be returning when we come back down to Essex!

Absolutely the worst service ever, attended this restaurant yesterday with my wife first of all we had to wait 15 minutes for the waiter to sort out somebody else’s bill on another table, when we eventually seen the waiter was absolutely perfect talkative, and well informed, we ordered drinks and starters and they came within good time, once we had completed these, we then waited ages for the plates and glasses to be cleared away, we then waited nearly one hour, yes one hour until, after prompting the waiter again for our food to arrive, during this time we were watching people coming in after us and getting their food before us, then to add insult to injury when it did arrive my wife’s sweet potato fries, and chicken wings were so burnt, they were nearly black, my burger and fries were stone cold, but by that time I was so hungry and thought I will eat what I can anyway, we sent the chicken and sweet potato fries back and because we had to wait so long, my wife did not want a replacement she was so annoyed and by this time had lost total faith in the staff and the food itself. After a while, the waiter returned and asked was there something wrong with the food we told him and then he said he would go and speak to the manageress to see what she wanted to do and that he couldn’t make any promises that we would not have to pay for the dish that was burnt. At this point I gave him a quick lesson on what a restaurant obligation is in providing food that is edible; a few minutes later the manageress came over, we explained what had happened and what need to happen next and to be fair, she removed the two mains from the bill, this was a good thing, but it spoilt the lunch experience and should never have happened in the first place, the staff need to up their game, it’s well below the standard.

Lovely dinner yesterday, very friendly staff and it was very clean. The lady that served us was just lovely. The food was delicious. Unlike another well known establishment which wouldn’t even let us in and it wasn’t full and was dirty, TGI’s was definitely in a different league.

Gemma was an amazing waitress, Perfect service, Perfect food, Perfect experience, would defo recommend tgi Fridays lakeside to friend and family 😊

Our Server Katie was amazing. She was super friendly and went above and beyond to cater for our needs. Katie was super friendly and very accommodating.

Mother’s Day treat. What a joke. Service was appalling. 5 people - one starter was incorrect so waited ages for the correct one. One main came out cold. Complained and gave up waiting after 25 minutes. Told the manager in no uncertain times what I felt. Paid the reduced bill and left.

Amazing experience and great service / food. Can’t criticise anything. The manager was amazing with my wife’s nut allergy needs. Our server Emma was very attentive to our tables’ needs.

This place never fails us. 5 out of 5. Food fantastic, service wonderful and would recommend it to anyone as atmosphere was lovely. Special note for Arshad as our service was very professional.

Lost for words how the kitchen could let this plate leave the kitchen. Side Salad on shrimp starter looked like it had been left out bad for days , DISGRACEFUL! Side salad on the food, tasted like it hadn’t even been washed! … put us all of our food! Put me off visiting that branch again! Over priced & small portions than the past. I wouldn’t waste your money , go somewhere else.

Katie was fantastic, the service was great and she was really friendly. The food was delicious, will definitely go back.

Hadn't been here for a while and wish we hadn't bothered. From start to finish seat wasn't attached to base moved and jarred my back,slow service not given all the menus, prices were ridiculous and portion sizes smaller than previous visits. No atmosphere, staff were flat not attentive, had to ask to order, for sauces,refills,bill. Won't be back

Luke was a great host, really welcoming and nice to talk to, food was super speedy and really yummy, we both had burgers and enjoyed them a lot

Had an amazing night out over the weekend at TGI Fridays Lakeside Retail Park with my family. Was served by Gemma who gave us great friendly service all night and was so attentive despite a busy restaurant. Would definitely come back here and recommend for families

Came for an early dinner after visiting a local trampoline park and had a great time. Disappointed at the cost of the meal - was much more expensive than I was expecting - certainly feels like their prices have gone up a lot - but this is why I was grateful for our lovely server Ben helping us maximise our ‘stripes’. Super friendly chap who was really helpful. Food was nice but pricey

Came in on Monday for late lunch/ early dinner and Jacob looked after us and was amazing! Was politely asked to leave feedback and I must say z Jacob is very attentive and great as a worker! Will definitely be coming back! Thank you for an amazing experience.

Clean and lively but not too busy. Slightly expensive but where isn’t at the moment? Food was good and server (Ben) was very helpful, friendly and attentive.

Had a fantastice meal here tonight service was great great atmosphere Ben was really friendly and gave recommendations

…. Today we went out for 5th birthday shopping and kids wanted TGI. they literally have nothing on the menu that we could eat that wasn’t fried, sauced or healthy and would not offer any adaptation to help us out. We had to leave and eat elsewhere…… shocked!!!! Not even a salad on the menu 🤦🏼‍♀️🤷🏼‍♀️. Their new menu is awful. No apology or anything just let us walk out.

I thoroughly enjoyed my experience at TGI Fridays. My server Ben was very friendly and was well-informed about the food. He provided me recommendations and I was happy with his recommendations. He checked in with me during the course of my meal.

We booked a table at the Lakeside Retail Park, without any prior notification we got to the restaurant and informed that it was our son's birthday. Julie who attended to us from the front door was ever so welcoming. Then Summer who took our menu...

The staff were polite and welcoming, food was great and was served in good time. The drinks were also great and staff friendly. Nice place for brunch! :)

Great place for a family meal, kids absolutely loved the decorations. Had a lovely meal and got absolutely wonderful service from Gemma who made our day

Amazing food delivered with an amazing service by Ben . Drinks on time , started followed and so did the rest of the evening . Thanks Ben

We travelled two hours to visit family in Essex, my sister booked our table of 6. Bar staff made an error and when talking to the male he said no didnt make an error. He consistently argued back resulting in me asking to see the...

The staff here were brilliant. The guy who served us was very friendly and couldn’t do enough. However when your paying over £24 for a steak you expect it to be a certain quality and at least edible. It actually smelt bad and the meat...

A+ Nice food, good atmosphere, great service, thank you Gemma. Would visit again, especially with family. Thanks again.

Went for family meal for my 30th our waiter Ben was so helpful really good service and got all our orders and making sure all our drinks were full

After sitting in 2 hours of traffic we arrived here to be greated at the door and seated by a lovely young lady. We were handed menus and we advised we didn't mind how long they took as we were in no rush as our...

Came in for lunch on Saturday afternoon with family and had a great time! Food was so delicious and jack daniels sauce is incredible! Our server Victoria was such a nice girl from beginning to end! We will come back for sure, thank you for...

Lovely meal, served promptly and all the food was hot and tasty. Served by Gemma who was very friendly and made the experience for us.

We visited both TGI’s at Lakeside Thurrock on 17 December. We were 40 minutes late being seated at the quay side restaurant because the party before us were “still sat” although our table was booked, so we had to wait and buy drinks at the...

Came in for dinner with my friends and have to say I was pleasantly surprised how good it was. Food was hot and delicious and service provided by Victoria exceeded my expectations of customer service. We will be back when around Lakeside again!

We turned up at the wrong outlet of TGI's as two quite close together. That being said the staff were very accommodating and kind. Excellent servers and showed great warmth and professionalism.

Really good quality, quick meal. Enjoyed it a lot. Will be returning when my waist will allow me. Filler Really good quality, quick meal. Enjoyed it a lot. Will be returning when my waist will allow me. Filler

Visited with my family after Christmas shopping around and it’s was brilliant from service to food and drinks! Server Victoria really made our visit special with balloons for kids and we never had to ask for refill it was always topped up! Thank you we...

had a fantastic meal here, if you have not been to this tgi fridays your missing out, our sever gemma was amazing and food was beautiful

Such a lively experience at the lakeside TGIs. It has revived my confidence in this eatery. I attended the Romford one and it was appalling. Thank you Lynsey customer service was exceptional. Had a good knowledge of the food on offer and was very friendly...

Always have a very good experience when I come here with friends or family. Attentive staff, good food. One of my favourite dishes is not in the menu anymore but was advised that I can still order it separately and it was fantastic

We chose TGI Fridays Lakeside Retail Park, for my son's birthday, expecting a joyful celebration. Unfortunately, the experience was far from what we anticipated, leaving us deeply dissatisfied. Firstly, the service was painfully slow. Despite the restaurant not being busy, our food took almost two...

TGI's was always our go to restaurant when we go shopping here but we were severely disappointed when I recommended it to a friend to try. Granted it was busy with Christmas parties and we were offered a table without a booking but the service...

Just had the most disgraceful experience at your lakeside retail park restaurant. From the minute we walked in we received a serious amount of attitude from a member of staff who we then ended up being sat with. We stood waiting at the door for...

Came to tgi and had a truly wonderful night, summer our waitress was so lovely and Chris the manager made sure we had everything we needed.. thank you again

Our server Ben was lovely. Ben was funny, helpful and very attentive. The service combined with the lovely food and cocktails made a perfect date night.

Lovely meal, and a really lovely helpful waitress called Millie who was very attentive and smiley! Thank you!

Great food . We had a lovely time . Arshad our waiter was fantastic. The mock tools were nice and refreshing. Overall good value for money.

Gemma was really nice and provided excellent service. She made sure we were good with our food, quickly took out order and was very nice

Came to this restaurant with some friends for a meal without a booking, was very busy and we were still seated promptly. Our server Millie was amazing, sorted out with drinks very quickly, and was very friendly and attentive. Made our night and the food was very enjoyable!

We hedged our bets early evening Saturday and on asking at reception we’re told we got have a table within 30 mins despite being very busy. On return it got even busier! Relatively quick to for our meal once served which took a while -...

We were served by a kind young lady named shay, she took care of us and always made sure we were good or needed anything else to eat or drink. Very hard worker and we had seen how well she works when it is busy...

Great for birthdays! Arshads service made it a great meal for the whole family! The food was nice and quick and they kept the drinks flowing.

Long wait for food. Food was cold service was terrible and the restaurant had its own air-conditioning with the front door open.

Over priced to the point of being a total rip off. Prices are ridiculous. 9 wings for an appetiser - £21.50 - seriously! Full rack of ribs which are supposed to be ultimate but just looked a regular size - £28. Glass of house wine -£8. Also where has the bucket of bones gone with Jack Daniel sauce? Now off the menu, used to be a favourite. Took ages to be greeted at the door. Ages to get someone’s attention to order as they were short staffed. I will never ever go back.

Overpriced rubbished, popped in for lunch very expensive for whatever you get 1/2 rack of ribs ( which was small ) chips, a teaspoon of slaw & 1/2 sweetcorn. £20. It was Luke warm and very boring,

Our host was Ben he was fantastic and very patient with the 15 of us and incredible young man definitely recommend Ben as server 👍

We booked her for my sisters 50th birthday celebration, there were 11 of us. Tyler was our waiter and he had it all under control. He was very friendly, polite and he was having a laugh with us. The food was good, all turned up together and he didn't miss anything. Well done Tyler and thank you 😊

Ordered Ultimate FULL rack ribs - which is their biggest portion. Without any announcing that they don’t have that got on table half rack bbq ribs without telling that this is wrong order. Straight away told to waiter that this is wrong order and order was for full ultimate rack of ribs - was told that they don’t have that anymore. Very bad service! Avoid this place!

Arshad was really nice and helpful. Food was good as always. Sometimes took a while for the table to be cleared etc or to see dessert menus etc but our waiter was top drawer.

We popped into TGI Lakeside for dinner on the way home. We were met by our server Ben who was very friendly, helpful and attentive. Although our food took longer than expected Ben kept us reassured it was on its way. The food was good and the littlens portion was very generous. When asked Ben fetched the bill and made sure all was ok before paying. We will happily pop back when in the area thanks to the food and Ben

We were served by a lovely person called Millie, she recommended the Cajun pasta which was nice. My husband had the chimmichanga which was mediocre. Both meals were not hot which was a shame.

Wonderful service especially after losing my phone.Thanks Roz, awesome service you provided,much appreciated 🙂

We visited TGIs for a birthday meal. What a mistake! Took ages to get a drink, food no different, cold burgers and a forgotten meal. This restaurant used to be one of our favourites not any more

Always great service at Lakeside Retail Park! Arshad was really attentive and we didn’t have ask for anything! Ordered 2 cheese dipped burgers which were well made and could tell they were fresh. Surprise of the night was the time square sharer starter, good mix...

Visited on Monday night. We hadn't booked but we got a table. We ate off the set menus. 2 x hit dogs and 1 x burger. Food was good and hot

Millie was awesome from start to finish, chatty and efficient while serving with a smile. Great food as always. Nice shoes Millie

I really enjoyed my food & my waiter Roy he was amazing he was very enthusiastic & bubbly thank you.

Absolutely amazing service and absolutely amazing food. Always will come here for birthdays and special times. Furthermore, the amazing Roy who served us without even writing down our orders! He was like an hurricane! Absolutely lovely atmosphere and the best place to be! Will definitely...

We went for dinner with some friends and had an amazing evening, great food and lovely and friend waitress Victoria! Thank you for such a lovely evening! X

Arshad was amazing his service and knowledge 💪 credit to your team food was fantastic really nice food Arshad sang Happy birthday too really made our night extra special thank u love the 2 for 1 cocktails too

Overpriced, poor quality food. Ordered the premium sirloin steak and double cheeseburger with a side of onion rings. Steak was gristly, over-cooked and the field mushroom was nowhere to be seen. Burger was burnt and hard to chew. Cajun onion rings were not fresh made,...

Great lunch today served by Roy Absolutely outstanding nothing was to much trouble,he personalised his service to all the tables he was serving. Will definitely be back very soon. Food was amazing great burgers.

Driving past and thought we should give it a go. And we were pleasantly surprised. Food was delicious and staff were friendly and so good.

Sadly, this place has really gone downhill. Had a 5.45pm booking and was seated as soon as we arrived. That was the only good thing I could say about the evening. We ordered drinks which took 20 minutes to arrive, then ordered food which we...

Came to lunch with my friend, food was amazing, Roy the waiter absolutely fantastic. Will be back agsin

I’ll start by saying that the service we received from Arshad was fantastic- 5 star! He was friendly, efficient and helpful. However when we arrived the host was AWOL. We waited literally 5 minutes to even be acknowledged and that eventually was by Arshad, who...

Turned up 10 mins early with my wife and kids greeted by the girl on reception not told anything about certain food not being available just said our table had to be cleaned lots of other people started turning up with the same booking time...

Not sure what happened tonight, but there was nothing but burgers and chicken to eat! However, the food was good, the venue was vibrant and our server was amazing! We come here once a year and are never disappointed. Will definitely visit again.

Just back from a fantastic meal at TGI lakeside retail park The food was exceptional being vegan I sometimes struggle to get a decent meal this was amazing The Nachos were outstanding, FULLY loaded and the meat free sesame chickens were perfect my husband had...

Exceeded expectations, Espically arshad, great service, very quick and food was lovely! Would recommend

Food was lovely and Kerry was a great server! Would definitely recommend the cajun chicken pasta! :)

We had an amazing experience tonight having a romantic dinner. Mimi was amazing advising us on various food and drinks options that would complement each other. Highly highly recommend the place! Thank you for the welcoming atmosphere!

Jacob was fab!! Food was lovely and so were the drinks we had! Had a lovely time. Don’t visit often as price is quite high but will defo be back since Jacob is so great!

Lovely experience, food was good, service was great! Kerry was our server and as busy as she was, she was all smiles! The lovely lady at the door was also very friendly.

Were served by Gemma G She's a fantastic waitress. Friendly, prompt service, really made us feel welcome. Had a wonderful lunch here.

Only 3 staff working today. 1 chef 1 waitress 1 bar person. Food arrived cold. Sesame chicken but the chicken was as sparce as the staff.

Outstanding customer service from Roy, this is our 2nd time here in 2 weeks. We cannot wait to come back again.

Olivia was our waitress she was lovely and friendly kids loved balloons and colouring and food was mazing 10/10 great food great service

Visited on Saturday evening, we didn’t make a reservation but the staff were very friendly and seated us on a large booth straight away. The service was impressive and the food delicious. Great atmosphere great music and the cocktails were delicious. Will be back very...

Me and my family went to Tgi Fridays lakeside by costco and it was amazing, food service was all fantastic hot and treated us well

Amazing waitress her name was Kerry m the food was hot and quick. All staff were friendly and the restaurant was clean and tidy

I have been here before and had great fresh food but on this visit the food was terrible it was cold dry and I'm sure it was old and kept warm but when I explained this to my waiter he was not interested and said...

This was the first time of ever visiting TGI Fridays restaurant and most probably the last after the experience we had received. When we arrived we found the staff all very abrupt and not very friendly especially our waiter Tyler who didn't have a clue...

Outstanding customer service couldn’t of been more helpful for my son who has allergies plus the food was incredible thanks again

Our waiter Roy was an amazing waiter couldn’t be happier with the service great guy, give this man a raise