The best restaurants serving American food in Hertsmere East of England

Not sure what's happened to this place. Both burgers were incorrect (cheese & bacon burger had no bacon and was cold, vegan burger had onions despite request to remove them). 1 portion of chips were cold. Chocolate brownie with ice-cream turned into a still-frozen piece of cheesecake so not what was ordered at all. Really disappointed as every other order from here has been great.

Amazing food, the buffalo wings/tenders deserve their award winning status. The quality is consistent for the chicken. I hope they do more on the smash burger (i.e. options to customise) and maybe some new special items/flavours once in a while.

The food quality and service is not the same as it was 2 years ago, we ordered a chicken steak which was completely dry, not worth the price at all, once we have had the starters the waiter was bringing out the mains without clearing up the starters mess which we needed to remind him, we were neither asked during our meal if we needed anything and how the food was as you would expect from a place like this we spent a total of £230 between 4 adults and 2 children and was still charged a 12% service charge which was a bad move from the management. I will not be visiting here again.

It's like the bit of meat you get stuck in between your teeth, you can't quite get it, but it doesn't bother you enough to do anything about it.

Food arrived freezing cold despite the drive from the restaurant being only 2 minutes. Order took an hour to arrive so most likely had been sat on a shelf for over 45 minutes. Just Eat’s “compensation” offer of £3.66 against an £18 order reminds me of why I shouldn’t order via this route or from this restaurant

$18 for some lettuce leaves. What a rip off. You should drop the price/add something to the leaves to warrant the price you are charge. Perhaps someone at the top should go to The Olive Garden to see exactly what you get in a salad for a much cheaper price. We visited your restaurant in November 2021 and I mentioned the price to our waitress. The only comment she made was that she doesn't make the prices!! I wouldn't recommend you at all. You don't even respond to your emails!

A very friendly Cafe/Restaurant with a great choice of food options. Whether it just having coffee, a snack or a meal this is a great place to eat. Whatever your age there is a menu for all. This Cafe is wheelchair friendly and the staff are very obliging and wonderful to sit and chat to as well.

Buffet breakfast which is always great especially with kids, evening meal as expected although this is table service so depending on how busy the restaurant is you could be waiting to be served. They could of done with 1 extra person working due to the amount in the hotel and football being on the Friday night as more people were in drinking but she handled it well especially with us rugby lot. See you next year.

Pottys, advertised as a 1950's themed diner. Firstly, I must stress that the food was lovely and the portion sizes very generous. The major downside to it though is that it is made up of two areas as it is attached via an open doorway to a shisha lounge and unfortunately, because of the ultra-modern music being played loudly in the adjoining lounge, the diner is totally lacking any authentic atmosphere whatsoever! Yes, there are lots of 1950's type memorabilia and posters on the walls and ceilings, but the whole place is tired, tatty and in urgent need of decoration and refurbishment. Most of the diner chairs were damaged and our table was completely wonky. It is almost as if new owners have taken the place over and cannot be bothered to re theme it. The toilets, and in particular the ladies’ toilet need urgent refurbishment. Very small and no toilet roll holders on the walls in the cubicles, simply toilet roll plonked on the sanitary bin! NICE! Toilet seat hanging off and bits and pieces of loo roll scattered everywhere including all over the floor In regard to the atmosphere, usually in an American style diner, you would expect 1950’s rock and roll music being played and the waiters and waitresses to be dressed in clothes in keeping with the era. What you get is staff dressed in modern clothes, i.e. leggings and crop tops, serving between the two areas and a DJ playing very loud house music in the other room. Not my idea of a 'Diner'. If you are looking to get dressed up in your vintage 1950s clothes and go down to an authentic American diner where you will hear the likes of Buddy Holly, Elvis and Jerry Lee Lewis while you get served by a waitress dressed as Marilyn, then you are going to be sorely disappointed! If, however, you are not in the slightest bit bothered about the authenticity of the diner and you just want to go for a genuinely nice burger and chips then this is the place for you. Although I declined, the desserts also looked delicious and huge in size! Alas, as a diehard fan of the 1950s, I felt very overdressed and out of place on arrival and will not be returning. Overall, a real let down for the Rock and rollers.

requested no mayonnaise and it's covered in mayonnaise.

AVOID. GO TO COSTA INSTEAD. Very rude & aggressive barista. Got my drink order wrong. Then told me he could not make me the drink that I ordered. Then gave me some Luke warm alternative as they could not be bothered to add the correct amount of ice. Walked past an hour later and saw him get into his white BMW convertible, which he had parked outside the store, with a large ice drink looking smug.

Got more then we paid for today. 1 hair in our plant burger and one huge hair in a mcflurry! Absolutely disgusting. Please make sure you ALWAYS check your order before leaving as they never get it right.