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The best restaurants in St. Thomas Swansea South Wales
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122 Opinions in 3 websites
We had many issues with our overnight stay at this hotel and have tried in vain to speak to someone who is even the slightest bit interested in our complaints. Promised call backs that never happen and generally a total disregard for what was a very disappointing visit. Serious damp around the windows. Not enough cups, tea bags or towels in room for 3. Bedside light not working. Surprisingly no telephone in the room to contact reception so each issue meant we had to physically go down. Breakfast buffet was low in food so it meant half could eat and the rest had to wait. Some of the staff definitely had ‘attitude’ and simply could not be bothered. No apologies just a case of like it or lump it.

532 Opinions in 2 websites
Booked for graduation, despite being 4 days before they cancelled my booking. Was really looking forward to it as i’ve heard good reviews from other people. However, there were structural issues that could not be avoided, due to them cancelling my booking and me paying a deposit to reserve the table they ensured i would get a refund made to the same account i paid from. With multiple calls made and no email to contact there is no response. Quite gutted as we were looking forward to it, however it should not be that difficult to refund the customers who paid in advance when they could not open.

49 Opinions in 1 websites
Buffet breakfast. Most options available; asked the waitress for a poached egg, and this was done. Fast and efficient staff.