The Waterfront Beefeater Grill in Swansea

Excellent service and the staff were excellent

Large bit one of the best beefeaters in terms of consistent quality of food...service can be a little hit amd miss depending on business and large parties...generally ok..it a Beefeater busy with non premier inn residents given it location ...still 5 stars

Went in here for business on a Thursday evening. Decided to have a meal in the bar area but service was almost non existent. You had to pick up your own cutlery and condiments, they didn’t bring anything over. But some of the obvious condiments weren’t there so you still ended up queuing at the bar to ask for them. Food came, it was tasty but not overly hot. The ambient temperature in the restaurant was quite chilly.

Nice food, staff friendly and polite. Would definitely go here again.

Great food , plenty of room staff are very friendly excellent service

Another great experience, the staff on duty were as polite and professional as ever

Beaf water was amazing had a great cooked breakfast with amazing sausages I highly recommend it well done beef eater i am a very fusy eater but still had an amazing meal

Great food, great staff, room and views superb. I'll be staying there again.

The food is a bit pricey but you are by the waterfront, the half chicken didn't look cooked, looked like it was about to fly off the plate

I had a voucher, so I thought I would give them a try not been since Covid, it was mid afternoon, when food arrived only 1 buger in mine should of been 2 from there on all down hill. Not knowing I had been my son went 2 days after in the evening and he really enjoyed so maybe different staff, thats the problem with these places all depends on the staff.

Great food, overlooking the marina in Swansea.

Lovely little place, was suprised at how good the food actually was. Couldn't fault the service, very friendly and polite...would definitely recommend.

Enjoyed our dinners here while we stayed in Swansea. Good food, friendly service (if a bit slow sometimes). Comfortable atmosphere. Parking on adjacent public car park.

Nice restaurant, good service. Food ordered and brought out reasonably quickly. The meal was hot and tasty. A little busy when we arrived but quieter by the time we left.

Andrew and Luke were both fantastic. Wonderful food and staff

Really nice food, we had the evening special which included a starter, main and a drink. Food was hot, tasty and good value for money. The waiter a gentleman was very attentive, very friendly and helpful. Will definitely be back again.

Staff and service both fantastic, food was OK ish, building was dark and grubby plus no free parking

Had the Steak Sampler, ordered medium and came out well done... had better in other Beefeaters to be honest...wasn't their usual high standards and it wasn't busy either.

We were only there for breakfast. The chef was doing his best, but they were unbelievably understaffed, and the restaurant was full. Fabulous spit though.

Visited on Wednesday night. Staff are excellent friendly and happy. Food good value. Some customers there that night should be ashamed of the way they speak to staff. They tried to use out of date voucher then became very abusive to female staff member. She remained professional and a credit to your company.

Worse experience I have had in Swansea as a tourist We were talked down to by the hostess Katie … with the fluorescent multi colored hair but dull and dark attitude. Talking down to my gfs father who is 73 years old. We split the party of 9 to accommodate them since they had no tables available even though there were plenty of tables available. She then proceeded to talk down to us as we asked for the bill and tried to give her a code we had for the bill . My nice uncle tried to read her the code and she said “Speak Up”!!! He then tried to give her his phone so she could read the code and she said “ I’m not touching that” I’ve worked service industry all my life and have never seen such a disgraceful conduct by a staff of a “steakhouse”. Save your money and go somewhere that values their customers because this is not the place. A 8 oz sirloin is not worth the abuse lol P.s a disgrace of a Mac and cheese

The lady (Katie?) with the very short colorful hair with buzzed sides had an extremely nasty attitude towards my family and my self. Terrible customer service from the start. Was very rude to my whole family for no reason. Essentially yelling at my elderly uncle. She also wouldn’t let us sit together bc they had no tables available, but at least half the place was empty?…. All the other employees were super friendly besides the one. Never experienced such terrible service at a restaurant. Appalled by how she treated us

Gorgeous food brilliant service and great value 😄😄

Went there yesterday (25th August 2024- Swansea Waterfront Beefeater) for Sunday roast dinner, but found it was not available! Apparently, the restaurant had not ordered enough food! Very disappointed, as we were all looking forward to it - most of us ended up with fish ‘n chips, which isn’t what any of us (11 of us) wanted!

Poor menu choice at 1.30pm No Sunday roast on a Sunday

Food was absolutely gorgeous, friendly staff

Went there tonight had the pie and mash with peas and gravy and will say was the best I've ever had,pie hot and crispy and the mash so flavourful and creamy, will be going back.

Lovely location. Excellent food and service. Highly recommended.

Shout out for Andrew (on duty evening shift 27th July & morning shift 28th. Very helpful, chatty and just a nice bloke!

Can't fault the service on this visit.

Fantastic food, awesome service (Thanks Katie D!)! Prices were great as well. Really great experience and atmosphere. Plus, awesome steak! P.S. The Biscoff shake is out of this world!

I usually have breakfast here, it's really nice, they have hash browns, steamed mushrooms, sausages, half boiled eggs and well done egg and variety of pastries and juices. You can enjoy breakfast with beautiful waterfront view.

1st time visiting after being a regular visitor to the pemberton branch since it opened but unfortunately been closed down by beefeater. The waterfront branch was very welcoming, friendly staff and food was as good as the pemberton. Please don't close this one down!!!

Seriously understaffed. The poor woman, single handedly servicing an entire restaurant is doing a sterling job but she has been hugely let down by management/colleagues

Food was ok , if you a guest at hotel still book a table because they may not always accommodate you!

Very busy this evening, staff were amazing & food was delicious

Ordered prawn and vegetable skewers. When it turned up it was 3 prawns on 2 skewers. 1 prawn on 1 and 2 on the other. Mostly red onion and aubergine. Cost £17.50... £17.50 for 3 prawns!! Shocking. Should be renamed veg skewers. And the 3 prawns I had were tasteless. When I queried it I was told thst was the potion. My son had the same, asked for no red onion so he just had aubergine and 3 prawns. Checked his salad, it had red onions in it. Sent it back and the new salad still had red onions in it. (he is allergic) won't be going there again. Only good thing was the waitress was polite.

Fantastic place lovely staff good deals with the lunch menu great value

Chicken cob salad and avacado. No avacado on the plate in fact none in the building. The server was rather brash with it and not very sympathetic.

Lovely food and a good atmosphere

Nice food with a view of the dock. Comfortable and clean too. Only downside was the number of different menus was a bit confusing - the meal under £8 menu, advertised outside the restaurant, turned out to be before 5pm when we went in, so not much use for teatime!

Booked with Premier Inn and then told no tables available

I ordered a chicken salad. Both of our servers were frirndly and professional. The chicken was very dry and bland. Overpriced food for the poor quality.

Great place to eat if you are staying at the Premier inn.

Went to eat at 7pm expecting a busy restaurant, it was half full but no staff were present. Myself and my wife and newborn child waited 10mins to be acknowledged, we also had to carry a pram down the stairs, no doors open on arrival or welcome and when we were spoken to by the shift manager who wasn't helpful at all, we were told a 2 hour wait. This was apparently due to "reservations" when there were clearly a staffing issue and they blamed it on half term when the restaurant was full of older people. They made no effort to accommodate me or my family this evening so I wouldn't recommend this place as welcoming or friendly and I definitely won't visit this place again, they've lost my business for life.

Poor portions and not welcoming

Took family here for lunch. Throughly disappointed. Steaks weren't cooked correctly , portions are too small for the price.When my plate were placed on the table I thought it was a child's portion. Service was slow. When we complained about the steaks the server snapped towards my elderly uncle. I have to give one star for the review to go through but I would honestly give it minus 10. Save your money in these tough economical times. Go to McDonald's you'll have a better experience.

Staff are amazing and super friendly and the place Is immaculate

Stunning breakfast ,great price , plenty of choice , great service , friendly staff, manager Arran welcoming 😊 highly recommend!

our waiter was good for a party of 17. but food fell short of expectation. Out of 4 steaks only 1 eaten. Medium rare came out blue. 3 medium 1 well done. 1 rare and 1 leather.

I just wanted to say how brilliant Cheryl was: I’d had a rubbish day and was tired and asked her to surprise me with a nice gin to go with my food. She was super friendly, made a great choice and just had a natural way of providing great service that you would would want to see in any venue. Thank you Cheryl 👏

Evening meal is ok Breakfast rely good

Staff very helpful and food served food piping hot love it can not wait to come again ...so booked for Sunday

Stopped here for the lunch time deal today. Was a really nice chilled atmosphere. Staff were very friendly and welcoming. The manager (Owen I think his name was) very friendly and helpful. Food was stunning. 😊

Although service was very good the meal wasn't wet fish with sloppy batter and the chips were not cooked enough disappointed 😑

A very nice located place in the heart of Swansea and on the waterfront with great views across the bay

Outstanding service and location

Nothing but positive things to say about the beefeater, friendly and welcoming staff, lovely food cooked and served well. Great environment, good energy, we really enjoyed our visit. Staff are very accommodating, positive and smiley. Big shout out to ‘Shez’ they didn’t stop on both our visits, genuine lovely person, big personality, friendly, helpful and so kind to our son, remembered us during our visit to Swansea and really made our experience pleasant. They are a credit to the team. Will be back next time in Swansea

Lovely food as usual friendly staff and cracking location

No ribeye left so ordered fillet steak. It was dry and overcooked. Jacket potato and sweet potato Fries no longer on the menu. No BBQ sauce. Only one bottle of water available. Presentation of food was slap-dash. Poor waitresses rushed off their feet so service was slow. Definitely will not be returning.

Nice find,lovely view,friendly staff,food was good quality with good choices,good choice of children's meals,we all enjoyed.place was clean and prices were fair. We would return.

Great night out. Food is lovely

Food was good. Not wowing, but great for pub grub.

Us girls always meet up for breakfast once every 3 weeks. We like to try different places too. When we decided to try here we were very impressed. The service was outstanding, variety of food spot on and it was all hot. nothing was to much trouble for the staff if we asked for something we could not see. Will definitely be calling back again 😁

Food was OK if ur just hungry and want to spend £12 it's what you would expect in a beefeater.we just tried it for dinner wouldnt book to go for a nice meal in the evening.

We ate hear 2 nights running, on the Monday night it wasn't all that full which is how I like it, We where seated next to the quayside so had waterfront views while eating, I ordered the Lasagne and chips and Sue had the Sirloin steak, we used a voucher we had and got the meal for less than £20, on the Tuesday it was more busy and we where seated by the door which was nice due to the cool breeze, I chose the Mixed Grill, wish I'd gone with the Lasagne again, have had better mixed grills, Sue had the Sirloin again and we used another which got us the meal for £23, I think we will stick to Brewers Fayres from now on

The chefs 2nd attempt (the 1st looked the same) at a fillet steak on Saturday night in beefeater waterfront, it's been "butterflied" apparently into a lumpy dogs dinner. (The other pic is the marketing photo for it!)

I went to the waterfront beefeater with my son and we had pukka food there the waiter there gave us excellent service and he was very polite and a very well spoken and manner gentleman. We enjoyed our meal there and We will go there definitely again because the food is so good and the service.

The family and myself walked into the Waterfront and asked for a table in the restaurant. The supervisor / duty manager advised us the restaurant is full. We were surprised with welcome we Initially received - not the best. We were advised after waiting 10 minutes to be seated that there are only seats in the bar area. After taking onboard the Duty Manager's recommendation, we proceeded to the bar area and placed our orders. These were: Fillet Steaks and one Rump Steak with chips. We waited about half and hour for the food to arrive as It was being cooked - fresh. The food arrived. The Steaks seemed like they were not from the grill and even lacking any warmth or scents of an Inviting meal. Our chips were very cold as well. We were very disappointed with paying £20.00 each for the fillet steak which I have tried better in 'The Marquis Arms - Fforestfach for only £11.00 which is HOT and Sizzling and even has fresh onions to accompany the meal. The chips are pre-cooked and kept behind the counter where the Chef works and are left to go cold. I noticed this when I used the lavatory - where the breakfast is served. Our bill was in the excess of £150.00 and to be forthright - was only worth £30.00.

Steak and burger ok, quick service. Good beer choice

Seated by the window alright to start with but got colder as the time went on. Restaurant wasn't very busy but staff were slow taking orders and didnt see them again until i caught the waitresses eye and said it was time to pay. Not impressed.

Very helpful staff on an extremely busy evening.

Start of i had something different other than gammon 🎉 Car park was £2.40 for 3hrs farthest side from the restaurant. What i found is theres not much on the menu from before and it seems pricey to. Me and the misses had burger chips coleslaw little one had chicken bits chips and obviously red sauce misses had nachos for a starter we also had deserts. We all had drinks aswell without the littles food it was just shy of £60. You can get a refillable coke zero as i was not offered this at the bar (thanks for that) Staff are tidy freindly restaurant is ok to its a tidy place for food. Will call again

Had a really lovely night out at this beefeater. The staff were very friendly and welcoming. They weren't afraid to have a laugh and joke. The food was impeccable and cooked to perfection. I would not hesitate to come back again and would be happy to recommend it to friends and family.

Very friendly and great service.

Ignore the times it says open until 11pm just got refused service for a drink at 9.59pm. Just had a 5 hr journey as well.

It was our first visit to this beefeater, I didn't enjoy our food, we had starters and hadn't finished but the waiter asked to bring the mains over, we declined so we watched our food go dry under the heat lamps.. The table behind us had finished, the waiter began to clear the table, well I've never heard so much noise, from folding the wooden highchairs to the clashing of the plates, everything seemed to be a rush, which made us as a family feel uneasy.

Popped in with a family of 5 late Tuesday evening. . Staff couldnt do more to accommodate us , food was hot and tasty, service was fantastic , my mother really enjoyed her first meal here

I recently held my baby shower here, it was absolutely perfect. The food was amazing, and the staff couldn’t do more for us, Nicola in particular was amazing and so was Amber and Cheryl. Our table wasn’t booked until 4pm but they allowed us to come down early to decorate, and even helped us put the decorations up ready for the baby shower to begin, they consistently checked in on us made sure our drinks were full and the food was outstanding. There were over 20 of us and all the food came out hot, really impressed. I highly recommend coming here.

Came here for a birthday family meal. Lovely staff and excellent food, especially the mixed grill was really tasty and filling. Also very reasonably priced as they accept Blue Light Card discount. Will defo come again.

We were a party of six (in laws visiting ) had a lovely warm welcome and we were given a choice of seating (that's rare) the first waitress was nice and welcoming, she was a great waitress, we were waiting on 1 starter and this other waitress seemed to take over and she made the cooks cook faster and she was very good and communicated with us and had a right laugh with chez and she made sure we had everything we wanted, certainly made us feel at home and saw to our every need, it was finally nice to have a waitress/waiter finally communicate with guests it's hard to find these days, chez really went above and beyond for us last night to make sure we had a nice dining experience, we will be returning

The lady that 'served' me at the bar was incredibly rude, I had been waiting at the bar for about 10 minutes to be served, and she came up and just looked at me - the fact she didn't say hi, or sorry for the delay or even at least 'what can I get for you' should have told me everything I needed to know, but none the less I tried to build rapport. So I said "ah I was wondering if anyone was working, on your own are you?" thinking I'd empathise with her and we could have a moan together - she had other thoughts. She responded with 'Well I'm here now en i?' in a very rude tone, to which I responded 'Ah yes ok, but I have been here for 10 minutes' because, quite frankly her response irked me, and she said 'yeah, and now I'm here so?' and I just looked on in disbelief, she went on to say 'Oh I'll just get my manager then.. ' and stormed off. Safe to say me and my two colleagues left the place in hurry, absolutely not being spoken to like that where I'm about to spend my money. A simple 'So sorry for the delay, what can I get for you' would have sufficed, but that interaction and the scowl on her face was disgusting. I know it won't make much difference but me and my family will absolutely never visit again, disgusting behaviour! For ease of who the member of bar staff was, she was red haired, and working on Monday 22nd Jan 2024, between 1pm-2pm. I also know for a fact that my other colleagues have put complaints in about this member of staff over the years, so the fact she is still even working there speaks volumes to me about the lack of impact complaints and reviews have at this place. She should never work in customer service.

A a Ron was quick with the drinks and service. One member of our table went through 12 Coke Zeros because of the speed service!

Service was brilliant, food was lovely and refills were quick and fast. Very friendly staff, who you can have a good laugh with. Great atmosphere!

Great service - drinks are truly unlimited, don’t even need to ask!! Food tastes great too Staff are friendly especially Aaron

Nice food, excellent staff. Luke (our sever) was great. Early evening Friday meal. Restaurant was nice and busy. Food arrived quickly. Staff were polite and attentive.

The food was very good. The experience I had with service was incredibly poor. Waited 50 minutes to have our plates cleared. Staff were astonishingly rude and ignorant. They were very insulting towards us and we were overall very unhappy.

Amazing staff and amazing food;)

Arrived for breakfast 9,45 sat down went up for breakfast at about 10.10 every time we went up food was missing eggs,beacon,ect we waited approximately 20 to 25 minutes for us to get breakfast very dissatisfied think they need to get food out quicker.a number of people commented on the service

Great breakfast. Everything spot on and cooked perfectly. Staff great with a shout out to chef Phil and Aaron. Couldn't do enough, highly recommended

Fast and friendly service, great food and drink all at a reasonable price. What else could you ask for?

Although the food was a little more expensive then what youd pay at similar resturants it was worth it as food was amazing. Service was fast and staff friendly.

Some of my family have never eaten at a Beefeater and approached Xmas Day with a fair bit of trepidation. Well, we needn't have worried, because what a great day it was all round. A busy, buzzy atmosphere, amazingly swift service and we found the...

Great Food, Great Place and Good atmosphere. Really nice friendly staff 👌🏻

Very nice view and friendly Staff. Food was ok, steak was very good , my Simple salad with chicken was great. Nice christmas drinks. Breakfast was ok , typicall all You can eat quality.

Excellent Christmas Day lunch. Brilliant service, brilliant food, thanks to Cheryl and all the team in the restaurant and bar and kitchen for a great time. Merry Christmas and looking forwards to a few visits in the new year. 5star🥳

My family and I have had a lovely time here today, the food was great, the manager and staff were amazing at their job. Would definitely return again.

Christmas meal with friends, enjoyed meal good atmosphere and excellent service from Luke. He really looked after us.

Lovely night last night works Christmas do we were served by Luke thank you for the wonderful service Luke the food was lovely and thank you for making our night so special

Standard beefeater. Food was an expensive Ribeye with chips and a little bit of greenery served on a cold plate. Daughters bolognese looked as though it was a microwave one and just pushed into the bowl as spaghetti on one side of the bowl and sauce on the other with some splattering on the pasta. The desserts however were amazing. Service was great, the team were really helpful even though it was a very busy evening.