Village Hotel Swansea in Swansea

Great place to stay, staff were really friendly

Charlotte from the bar was very pleasant and made us feel welcome. Room could have been better.

It should have ticked all the stars 🌟 but there are few things need attention, I have stayed in Village Hotels before but this one was below my expectations. Let’s start with location 10/10 Warm welcome at the reception Beautiful big room and very clean Swimming pool is small , Sauna was stinking a urine or it hasn’t been cleaned for many weeks, steam room was just ok but on the edges you can clearly notice the silicone is coming off 🙃 Overall if I have to be honest it’s a very good hotel and perfect location just beside the beach 🏝️

Mandy who looks after the front of house, housekeeping- does a thorough job keeping the area clean and well "polished: 👌 she is always very pleasant 😀 from Stephen

Room was shabby and dirty. Noise from the gym at weird hours of the day, and was kept awake from 4 am by someone stomping up and down. Also, if you are using an electric car, We were recommended to charge at the Ibis hotel down the road by staff at the village hotel. We ended up with £100 fine!

Enjoyed our stay. Good value as we had the deal £79 for a night with £30 to spend in the pub/grill. The food was good but the noise in the pub+grill was overwhelming- they had loud background music as well as several TVs showing sport and then lots of groups of people shouting at each other in order to be heard. Perhaps they need more soft furnishings to absorb some of the noise?! Would strongly recommend bringing earplugs if you want to enjoy your meal! Excellent service from all staff. We enjoyed the swimming pool too. Not the greatest nights sleep though, as we were kept awake by music playing until gone 1am. We went for brunch at “One sixty coffee bar” over the main road, which we’d really recommend as for cheaper than the cost at the hotel we had freshly cooked French toast, bacon, maple syrup and amazing flat white coffees 😋

Bathroom not very clean, hairs left in shower from previous guest. Reception check in excellent but the bar/restaurant is awful service. They really don’t care. The food was barely edible, salad smothered in a vinegary dressing and burger in a very hot sauce which drowned it. Bar area was dirty, bar needed wiping and dirty glasses piled up. Would not recommend eating here at all.

Sadly, we did not see some of the reviews already left about the noise issues before we booked, as we too were given a room on the second floor and were awoken at 06:15 by techno music and a shouting fitness instructor in the gym below. I am not talking about a little background noise, it was a full-on window rattling experience. The reception staff on the main desk and gym were apologetic but ineffectual as the class, at the same volume, continued for the full half an hour. After a long drive from Kent the day before, littered with delays, and the prospect of a long day ahead at a graduation it was not the ideal situation. I am not expecting a monastery when booking a city centre hotel room, traffic noise, other guests, even a function is all par for the course. Our companions in another part of the hotel did sadly have to put up with noise and music from an event the next night until 01:30. This is obviously a long standing problem with the noise from the gym as can be seen by the multiple reviews mentioning it, what I don’t understand is the failure to rectify or acknowledge it. The general manager has not responded after being contacted, poor customer relations. Be careful of booking. Very friendly staff, good bar/restaurant. FYI decor a bit jaded, stained carpets, scuffed woodwork. Room rate was closer to £100 per night not £54 as auto added at top of review.

Had a brilliant visit , rooms was very clean . Staff was very helpful and friendly .

Fantastic stay at the hotel. Staff were friendly and welcoming, rooms were modern and bright. Used pool which was clean Breakfast was great with a good selection, as was dinner the night before. There is a good variety on and would definitely go there again

Please be aware that the hotel allows an exersize class where loud music is played and an instructor shouts into a mic from as early as 6 am I stayed on floor 2 and it must have disturbed so many people. I'm not taking about a little nose in the background, it's very loud. It started again at 9 am and was not as bad but some people may still find this disturbed then. The fact that any kind of noise like this is allowed is incredible, as I'm typing this the 9 am season has just been turned up.

Rachael and Ffion have been extremely welcoming at the Village hotel. Would definitely recommend and stay again :)

Very friendly and helpful staff

Racheal and Ffion have been very good and welcoming and have looked after us while we’ve been here

The fantastic employees Rachel and Ffion at the reception are very kind and helpful highly recommend

This hotel is run very smoothly. Staff are always happy to help with anything you need. Rachel especially was very helpfull

Appalling customer service!!! We went here for two nights, with a voucher. On check-in we explained we had the voucher. We arranged a late check-out (a £20 option), and ate dinner in the 'Pub'. Service at dinner was non-existent - staff did not seem interested so we had to get the management involved for any results. On leaving, they knocked on our door at 11am, not being aware of our late checkout. On leaving at 1pm, they explained our voucher paid for everything, and we have nothing more to pay. At the time I thought 'fair enough, they've messed me around, so they are offering free parking and late checkout in compensation'. However, a few days later, I found my credit card had been billed for the whole stay. A HOTEL SHOULD ALWAYS PROVIDE AN INVOICE TO OUTLINE CHARGES A CUSTOMER INCURS WHEN THEY LEAVE!!!! When I contacted the hotel, they said to me 'You should have given your voucher to the receptionist'. However, when I told her about the voucher, she didn't ask for it. So, in short, complete chaos, bills incurred that they didn't inform me about, then they implied the mix-up was my fault. They did refund the credit card after a few days, so I did not have to pursue the disputed transaction any further with my credit card company. ——————————————————————————————————— Funny how they seem to respond to positive reviews, but not to negatives ones!

Attended a property meet Loads of parking spaces Popped into the bar for drinks

Stayed here on the 1st June 2024 for the night. Quick check-in, friendly staff, good location, first impressions off the room were not positive - stained and dirty carpet, tired furnishings and a bathroom that could do with a refurb, especially considering the cost of the stay - £144. Worse was to come however when I got in to bed in the early hours. The mattress was worn out and had collapsed/noisy resulting me having to squeeze over on to the other side of the bed. Due to the time and knowing in order to get the issue resolved, I would most likely have to move rooms, I raised the issue in the morning with reception staff after recording videos of the mattress being sat/lay on (in addition, further investigation in the morning revealed that the mattress was soiled under the mattress protector). They advised me to email the manager and provided an email address. I emailed my concerns later on on the 2nd June, hadn't received a reply a week later, so chased it up, again no reply. I then had to initiate a charge back claim through my credit card provider, which is ongoing. As of the 3rd July, I have not received any correspondence from Village Hotels. Needless to say, I won't be staying at another Village Hotel ever again.

Had food in the bar, great food, and brilliant service by Craig.

A lovely hotel with great staff. The rooms were spotlessly clean and the breakfast had lots of choice and was delicious. Would definitely stay again.

Had a fabulous stay here would highly recommend will definitely book again soon

I had friends visiting and they stayed here for the weekend, Great stay in a perfect location. They were so happy with the option of pool facilities and pub & grill. Next time they come down to visit I will book in for the weekend with them. After what they said about the staff being so welcoming and helpful, while the food was lovely as well. Looking forward to them coming down so I can stay the weekend here. Helpful and polite staff. Would recommend

Had an excellent stay here while visiting friends and family. The staff can't be friendly enough and we had a hell of a good time. Will return for another visit soon.

I spent one night in this hotel. The reception team was nice and made me feel welcome; the rooms was spacious but unfortunately very dirty. The carpet seemed dirty, there was dust everywhere and the bathroom wasn't cleaned properly, including stained toilet paper. I haven't used any of the other services but I heard there is a pool, a big bar area and Starbucks.

Friendly and lively service received from Derin. Loved the energy and great help.

Not sure why this hotel is getting 4 stars, stayed here on Friday 26/04 and was totally unimpressed by the room I was given on the fourth floor, the carpet in the room was absolutely filthy with numerous stains, there was other peoples hair stuck to the mirror in the room, the decor was dated and the door locking mechanism did not lock. To top it all off there was a rugby team staying who were having a party and decided that it would be fun to roar and shout in the corridor at 5am. Appreciate that the hotel cannot often control this but it was an absolute joke. Breakfast the next morning was 2 star at best and the restaurant was rammed. The only saving grace was free weekend parking!!

Big improvement on our last stay, the room had a deep clean, which made a big difference. Big plus for the hotel is the gym and pool.

Had coffee whilst waiting for my husband in the gym really lovely and staff are very friendly

I only started at the gym and the pool was very nice and very pleasant and helpful staff

Nice room, bit battered. Good beer choice Breakfasts should include a proper coffee... Ie starbucks on site Free taxi to town would be good too

Only stayed one night. Did not indulge in all services. Room was clean and tidy. Nice bath, tea and coffee facilities, bed comfy, full TV service