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3.0

Based on 239 opinions finded in 1 websites

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Nº 763 in 901 in Swansea

Score
OpinionsNoteTripAdvisor2393.0

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Have reviewed their Sunday Roast probably two years ago and was a bit lacking.. however as a club member I had a 50% off deal so thought I would try again and have to say I was not disappointed.... Normal price was £17.95 but even at that price it was excellent value. Place is clean and tidy, it is pub atmosphere and setting and the food likewise so no good if you are looking for a Masterchef experience.... The roast was huge, I could not finished it, two well proportioned slices of beef and so,so much veg but so many varieties and a really good Yorkshire. Staff were attentive and welcoming and in fairness you could not fault it. Very laid back and relaxing visit. Thoroughly enjoyed and I should def make more of this facility, after all in the pool/gym 5 days a week anyway!

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terrible food was overcooked and cold

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We visited on 30th Dec. We ordered two glasses of wine & Welsh rarebit as a snack. The bar has an amazing view & was warm & festive after a nice walk. After 35 mins of waiting I queried with the barman where our snack was. He then advised me that it had been given to someone else by mistake. I requested a refund & he said he would need to locate his boss. An older lady came to the bar & told me “it was the first slip up they had made today”. Not exactly what I wanted to hear plus I also feel when running a business that one unhappy customer is one too many. Obviously they don’t feel the same. I was provided with a refund. All I can say is great location but maybe they don’t understand customer service as they should. This hotel & bar is located next to a National Trust site. Maybe they are taking their location a little too much for granted.

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