Mcdonald's Restaurants in Swansea

Fab experience; pretty cool burgers

Had a mcrib after all the bad reviews I thought I'll try it for myself as I like a good rib. After I had my mcrib it should be called a mcrank absolutely disgusting Even my dogs turned their nose up to it don't waste your money. McDonald's should be done for false advertisement

I believe that this was the first McDonald's in Wales when it opened in the 1980s! I'm sure the Big Macs were bigger then as I had a friend who used to order 2 and that seemed a massive meal.

Wasn't too busy, staff were tidy.

In my opinion this is the worst McDonald's in the UK. Staff are surly. No politeness whatsoever. Usually they don't even speak apart from to shout out your number. I used the self-order machine. Selected eat- in. But when I came to sit down all of the seats had either been removed or were in the process of being barricaded. Apparently you have to eat outside after 8pm. I do not eat in the street. I have been visiting McDonald's for over 30 years but it's come to a point I'd rather go elsewhere. Not the experience it used to be.

Pretty quick service, food was warm and good

I do like a McDonald's so cant fault the food that is cooked on order. The service was good in the afternoon with a friendly guy very polite and friendly. The night staff totally different due to the demand maybe but you are made to feel a nuisance to be honest with one guy with sellotape ( not sustainability minded ! ) actually taping poles to stop people sitting on the few stools available to sit and eat . They were getting ready to shut I guess but still an hour before is a bit much. Subsequently atmospherically speaking it scores low. Probably better in days when not full on and seats are available.

Good food, staff and service was great. However, it was packed, hard to get a decent seat.

My kids, Sonia and Jordan, love McDonald's - the Big Mac burger. My first visit and one bite of the burger got me hooked. I love the fact they made provisions for kids to keep busy - painting with crayons

The dining area was in total disarray, with children running everywhere, tables were covered with used food cartons and empty drinks cup's and only one overwhelmed staff member on the fall trying to clean up. The staff members on the counter were also quite rude and very dismissive when as asking them a question. Unless service improves I will not dine there again.

Cleanliness very poor,food was cold,not very edible and half of it missing. Not a very impressive visit.

It's a pretty standard city centre McDonald's, all the joys of interesting people inside and out! Food is standard McDs and service all fine - mainly interacted with a touch screen though 😀

Chips were white like they were anaemic,the self service machine had no receipts yet again so had to remember what I ordered to tell them on the counter. In my order I had a chicken and bacon burger omg the bacon was absolutely disgusting greasy as anything it was just slopped together. Yes I know it's a fast food restaurant but come on!!

Every time I go the chips are cold or my order is wrong,this time I sit in the drive through me on my own now make an order for a double quarter pounder meal with chocolate shake a 6 nuggets I get to the £17 plzz then they give me wrong order a then tell me Iv paid for someone else's order and my order is not in there a then refuse to serve after Iv driven from ammanford totally descusting servis I let the manager speak but Wen I want to speak she speaks over me and I'm the bad one

Looks clean here loads of people here, as an upstairs also

Early morning with grandson...hid rating would be 5...loved the pancakes...granny needed a China cup to score above 3 😁

Ok a little slower due to delivery

Great location, plenty of seating.

In what was a mad rush to ultimately get rid of me, I left McDonalds in castle square Swansea without what I had ordered fully. I had ordered a meal deal with chicken nuggets and an extra burger. It wasn’t until after I left McDonalds that I realised that they had left out both the extra burger and fries. I went back to rectify this but the staff there said that there was nothing that could be done. This is the rudest, most shambolic display of customer service that I have ever experienced

Didn't enjoy it. Was very hot and stuffy, flies flying around the bins. It's a very busy McDonald's and felt more like a youth club. I went to this McDonald's as a kid, apart from an updated decor, it feels tired and dated. Won't be going back to this one in a hurry.

Took 45 minutes for 3 big macs. Not only was the managers attitude stinkin.. her body was too. Im not sure why they'd allow someone with such a pungent odour to be working around food. The workers there are incompetent at best. Would definitely warn anyone who wants to eat there to find somewhere else.

Yesterday I have been to McDonald's it supposed to close at 12:00 as per timings, bad thing is closed 11:40, one of the employee he is screaming at me, this is the way you treat to the customer.shame on you

It is what it is it's McDonald's fairly cheap not as fast as it used to be but very clean

Standard McDonald's but I cannot excuse the discrimination with the toilets, the women's is completely open with no restrictions but the men's requires a code that you have to ask the staff for (1971 for anyone who needs it). The toilets were in appalling state with one completely blocked and the other having no paper. They need to get their act together here.

Need to stop the drunk wasters coming in off the street and just pinching mayonnaise, ketchup etc..wouldn't trust them if you have young kids

Enjoyed my burger meal. So good to have a salad option rather than fries all the time

Had a happy meal because its got all you want, at the time.

Wait ages, get home, no dip How hard is it to do your damn job, this has happened more than once to, rush rush rush, take your time and get it right ffs it aint free

absolutely useless imagine forgetting most of your order multiple times Well that's this place

Quick service not much room tho to order the kiosk are always full

me and my friends ordered in mcdonald’s and it took 20 minutes for our food to get called, we walked out after waiting so long and my friend who had ordered a PLAIN cheeseburger, received a normal burger. i walked back in and handed the cheeseburger to the worker and asked for a plain one and explained the situation and he told me he would get it sorted, another 10 minutes went by and nothing was done about the situation, we waited another 5 before i said nicely how long we had been waiting. the woman called the man over (which i think could have been the manager) and he asked how i ordered and i said the keosks and he said which one and i pointed, he raised his voice and was extremely disrespectful about the whole situation. he was impatient and rude even though we were waiting that long. nothing was done about the situation and we walked out. i hope something is done about this as a lot of people were getting fed up with the workers not doing anything as many of them were standing around doing nothing. i am so annoyed as neither of us deserve to be spoke to and treated like that by thier workers

ordered a double cheese burger meal plain went outside of mcdonald’s and the burger was NOT plain my friend went back for them to change it for me gave them the burger and said he’d change it the three of us were waiting inside the mcdonald’s for atleast 20 minutes we asked the worker where the burger was since we were waiting an incredibly long time for just a plain cheese burger then another man worker was asking us for a number but we could not remember since we were waiting for such a long time they were also asking us what screen we were ordering at and we pointed at the screen and he keep repeating himself are lift was outside waiting a while for us and told us they couldn’t wait anymore so i will not be going back since the workers were not very polite

Bit messy, normally a bit of a wait on the food, it does the job though. the workers are always busy, they don't seem to be slacking, its just normally busy with the takeout service to deal with - that seems constant.

Just don't like Swansea in general. It's a McDonald's, so you already know what the food is like.

No milkshakes again, plus the chicken sandwich was a bite stale. Definitely not cooked fresh. Fries were stock piled in the fry compartment.

Nikki was fantastic!!!!!!! Amazing!!!!

Poor experience. Place was rammed full and food was served cold. Self service machines didn’t provide us with a receipt. Staff are clearly very hard working however and kept the orders flowing through so credit to the team there! Unfortunately we won’t be returning any time soon however.

Never had a bad burger or milkshake here, absolute scran, did see some angry man get kicked out by proper buff security, you are definetly safe and mabye getting a hug from the absolutely jacked security, like I mean a beast of a boy, anyways the photos are the unrealeeased menu item “please burger cheese” (two triple cheese burgers with a curry sauce and a pack of sugar in between each party and bun)

Stopped in yesterday for a burger. Really wished we hadn't bothered. The self service didn't provide a receipt, the staff looked fed up and dejected, filthy tables and the burgers were cold. Plus the prices have gone up! Joke.

Went here for a breakfast yesterday morning. Certainly not fast food...............it took ages for such a small order! The staff were prioritising the orders for the steady stream of their delivery drivers arriving. As it was a nice morning, we took our food and coffees and sat outside within Castle Square watching the local drunks and druggies.

Very busy and huge ques when we arrived but didn't take too long to get our food. Toilets could do with a bit of maintenance though. (Ladies loos had loose seats and only one hand dryer working)

Ideal for a quick bite . Smack bang in the city centre.

I ordered takeout, I didn't check what was in the bag... 3 items were missing from the order...

Standard maccies with a cool graffiti theme upstairs.

Quick service and good amount of room. What you expect from a McDonald's

Horrible and disgusting 🤢 as a visitor to your city you bring shame on city.The Swansea Council should fine Mcdonald for all the rubbish it called littering

One of the dirtiest I have ever been in. Restaurant very dirty and messy; plus the horrible toilets; only one working. Give it a miss.

Mcdonald is much the same wherever we go

this nice McDonald's is a nice place. they never mistake my order and give me no bun due to having coeliac disease

nice restaurant with cheaper price and environment during off peaks hours.

Had a takeaway but didn't like it

I love macd. Staff at this one very helpful and gave me access to disabled toilet which doesn't happen alit of the time regardless of unseen disability lanyard on view

This is the first and only mcdonalds to ever get our very complicated (sorry!!l order correct!!! food was lush and our server was very nice and friendly.

Standard McDonald's food with friendly staff and plenty of space.

The usual good value McDonald's fare, and hard working staff. But the upstairs seating area is truly opressive. Yes have a small part of it that resembles a graffiti strewn skate park, but not the entire area.

Food cold whold of been hotter if it was delivered by deliveroo

Been to many McDonald's but this one based in swansea city centre is clean well managed staff ever so helpful and so polite everyone smiling no one seems miserable in this place. Food is fantastic milkshake are delicious chocolate taste like chocolate not like the ones in London I have been having. Highly recommend this McDonald's 👌

Useless kiosks don't work properly and staff are incompetent

Very busy place always but they maintain the service quality

Standard has been top notch from inception and it's been same ever since. The burger is second to none.

Cold burger disgusting milk shake never liked McDonald's rubbish I'd rather have restaurant food like nandos. and steakhouse and there's better milk shake out there than rubbish McDonald's

Mcdonald is the same no matter where you are, great place for a quick bite

Hit and miss with McDonald's, but this one in Morriston, if always better the mofa, I think

Ordered a meal, with a mc flurry, but my mc flurry was never given. I went downstairs with my receipt to get it sorted, and the man told me it'd be done in a second. Waited another 20 minutes and I chose to walk away. No care whatsoever for their mistakes on their orders.

I usually refrain from writing negative reviews but the place is not worth having food or wasting money in or takeaway. Same rubbish junk food which attracts a special crowd. Except for the staff the place is a big no go for me or my family.

Your standard McDonalds, right by town centre so good job to the employees dealing with all the drunk people

It's a maccies so you get what you get not often in Wales so taken a back by the bag charge. Be aware of the seagulls tho stole some young lasses apple pie. As always my receipt didn't print so can only give 4 stars.

Jak na standardy MacDonalda to mogłoby być lepiej.

There is any Muslim staff in the McDonalds and they will make halal the food and they will bring halal meat or bring halal chicken

Lovely ambience, excellent place to take young children. Good value

Food was missing and I was refused a refund.

I just ordered lunch in mcdonald oxford street, swansea today and the staff was horrible and her name is Shaun. I am not sure if that’s the proper spelling of her name as I asked one of her colleague. I only asked if I can have a cardboard stand for the drinks with a word please…as I ordered take away and it will be easier for me to carry 3 drinks and ice cream and she was not happy and told me that she can give me one but she can’t put them the drinks for me and her face looks terrible. It’s my first time to encounter this kind of staff in a fast food restaurant and it is quite upsetting. I hope the manager will do an action about what I experienced today.

Fast service on my last visit, considering its school holidays they were banging out the orders. Chicken select a bit chewy today, but normally very good. My fav meal with a latte. Never stay to eat in, too full and loads of kids, not what I want on my work lunch break.

Me and my friend attended a week or two ago my food was delicious but my mate got a grilled chicken salad and has been suffering from a sore throat ever since I personally would like to make sure all the food is prepared hygienically for all customers

It’s a 5th time That the meal I ordered was incorrect incomplete or completely wrong , yesterday got 2 bigmac meal with no cheese in neither . Fries was half empty . I can’t stress this enough no one care about the service they provide which is extremely sad I got bigmac with literally meat and ketchup last time . Or some of the order is missing . When this madness will stop that people can trust what they paying for and don’t need to check every single time the order is correct ….

Went upstairs as it was busy and gangs of kids throwing food at each other. No staff upstairs to say anything

Waited at a till for 5 minutes then told by the manager to go to the back of a 15 minute que!! Shocking service!!!!

Mackie's is the best I take me and my wife and my kids there one word yummy

Disappointed with Burger. Slow service

Fast service, moderate taste and affordable as usual. Had cucumbers for the first time in McDonald's and it tasted like cucumbers 🤣

Ordered on the app was waiting a long time for it altho it was on a tray for about 10 minutes and when we did get It we was missing items I went back to tell them but was hard to get any ones attention so ended up waiting 15 minutes longer so my food was freezing the time I actually got to eat it

Rubbish place. Order is always wrong and you can't sit inside after 8pm cause the kids always cause trouble. Go to the other Mcdonald's in Swansea.

Honestly unsure why I return here. Missing items on every single order every single time. Like Honestly I know they are in mcdonalds because thier aspirations and skill sets doesent carry them much further but how can you Honestly miss items labeled out for you. Again my 6 Yr old has to go without because you clowns (your mascot says alot) can't get something right. Shambles of a place trash management and trash quality control really need to get a grip on it but let's face it you guys don't care its just a pay check to them not that the numbers make any sense to any of them. Honestly it's not hard to stack a order and place it in the bag keep up the awful work. Cheers.

Nothing to say just another Mc.Donalds outlet 🤔

Ordered Mcdelivery and was missing a large part of my order. Not very happy since it wasn’t a hard order and couldn’t get any answer while calling both the restaurant and the Uber customer service

Busy little place buy staff are still friendly and helpful . Handy location in the city centre

Shocking customer service!! Goes in and asks to use the toilet due to being 7 months pregnant and not being able to walk any further for a toilet and in this heat to be told no they will not allow me to use the toilet also had my 9 year old niece with me who also needed a toilet bang out of order won’t be using this McDonald’s again!!!!!!!!

Busy as usual but staff are good at what they do. A well oiled machine they have there, I was watching how each section does their bit and how it all comes together.

I have noticed that since covid the McD’s I’m Swansea town centre has been terrible. They close of the seating area very early meaning you can only get a takeaway. When you are getting a takeaway they charge you 5p for a paper bag and charge you for any pots of sauce/dip you want. I haven’t experienced this in Any other McDonalds. In the McDonalds they also prioritise all the Deliveroo orders. I was in there placed an order for a Big Mac meal (no bag), and was waiting 20 minutes. I wouldn’t mind but there weren’t that many people in there it was all the Deliveroo or just eat orders that were taking priority over anyone that had walked in. Shan’t be going back in there as whoever owns the franchise clearly just wants the Deliveroo business and doesn’t want people to sit in there or even walk in for a takeaway. Next time I’ll go to Taco Bell next door. Their bags and sauces are free too.

Food is great, but every kisok is broken, so you can NOT get your receipt to see your order number. It has been that way for 7 months, at least. And they don't allow you to sit on the stool after a certain time. Which makes no sense, and even the employees think it is stupid.

Nothing like McDonald's giving away expired codes 😅 absolute joke looking at that... We are today the 27th of April to which this came off my milkshake I ordered today and the date of expiry on this is the 25/04/2023.... Nice to know McDonald's has updated stock.

It's a McDonalds, obvs. But I got really fast and upbeat service from the crew... worth a mention 😀

Lewis was a great help, lovely time

The inside is not very inviting. It is quite dirty. There was food all over the floors and the windows were all smeared.

The cleaning service is amazing. The lady Christiana was always cleaning and tidying up. Never saw this kind of service in other Macdonalds.

Mmmmmm mmmmm mmmmm mmmmmm mmm lovin it food was hot fresh and tasty first time I've been McDonald's in Swansea and fair play food was really tasty n hot and great service delived to table In a few mins after ordering.they could teach newport McDonald's something as there meals are as cold as some or there staffs hearts

Food was cold place was miserable staff included

The staff was great and food great but I fined that buger are alot small for price

First time here and slow service, incorrect order and the toilets are disgusting. Avoid!

I order food without mayonnaise, but when I reach my flat, I find plenty of mayonnaise in my food. This is the second times