Burger King Swansea West in Swansea

Don't bother going here staff are useless order wrong twice food lukewarm go somewhere else

Waited ages burger hot fresh made chips cold and staff talking and dealing with takeaway courier and didn't acknowledge me whilst waiting 😒

Terrible attitude from staff! Food was cold and had been sitting for a while ( as staff were to busy talking about personal life) when approaching staff asking for freshly cooked chips and a new burger was met with rudeness!

At 20:45 no beef menu items were available because the managed had decided to turn off the cookers. (This is a quote from the employee working). Closing time was supposed to be 23:00. The food I could order tasted bloody awful, but when you are really hungry, you’ll eat any old crap. Place was messy, bins over flowing with rubbish. Avoid if you can.

Very well mannered staff and very clean

Very happy with the service and how clean and tidy the seating area was

Workers too busy talking to their friends at the counter. Definitely not fast food!! Every time I come it's so slow!!

Vile. Bun fell apart and the bread was stale, bacon didn't even look like bacon, onion rings disgusting and tiny. Staff were nice and food was made scarily quick. Milkshake didn't taste like anything... Haven't had BK in about 7 years, this probably put me off for life 🤢

pulled in for fuel prior to a lengthy journey ahead and though why not grab a burger as was Hank Marvin, I usually find burger king the lesser of the junk food evils as in fast food quality as let's be honest they are all pretty pants, this I must congratulate this particular burger king on providing me with the worst ever experience of fast food, the double bacon cheese burger or what ever it was was Luke warm at best and the bread seemed like artificial bread to want of a better description, the onion rings were soggy and Luke warm but tbf the chips were fresh and a good temperature, coffee was also okayish though also not hot enough, so all in all I wish I hadn't of bothered and just got a Greg's pasty, you live and learn

Typical Burger King on site. Full menu, plenty of seating. The service was OK, the order was correct, the sandwich was tasty, the fries were crispy, the Coke was cold. I recommend!

amazing service from all of the staff there. made the whole visit enjoyable. the food was the best food i’ve received from burger king. will definitely be going again soon! :)

The worst Burger king food and service ,, The fries were too cold and

Superb customer service. On my burger order, I’d deselected all the optional additions like salad, sauces onions etc by pressing the plus button on the order display machine. Of course the machine options were complicating. I only realised this at last. So I asked the staff “Where has my salad and stuff gone?” So, one of the staff checked my receipt and explained what I had done on the order. They were really polite. They shown empathy. The manager offered me a new burger since I had bit a piece of the old one and i took the offer. He gave me a fresh burger. I was very satisfied. The best part is he came out and explained to me how to do this right on the machine. Good staff for the company and the customers.

Staff too busy talking to all their mates who do not even work there, just hanging out at the counter. We were the only ones waiting for food and after going to check to find out what's going on, only to find out it's been sitting there on the side. They also forgot onion rings and didn't have ice cream & didn't offer a refund for it even though we paid for it. Very unprofessional!

Very good food but seriously needs more workers, forget fast food. It's more like snail food with the pace of the workers and it needs more workers, don't want to be served by 2 brainless workers and the tables were filthy.

Staff was very polite was greeted with a smile food was made fresh dining area was very clean! Will be returning!

Food was quick, and the service given by the staff was amazing. Definitely will be returning to this burger king again!

Staff are quick, food is fresh. Fries could use more salt

Very Kind staff, clean, quick service.

Filthy tables that weren’t cleaned the entire time we were there despite being quiet.

Downloaded the Burger King app prior to arrival (which found this establishment) only to be told we couldn’t use it here so we went to McDonald’s.

Only ordered 2 vegan royals .. there was one staff member working behind the till .. this was not fast food. This was snail food! Get the people some more staff

This is a good Burger King Restaurant, selling all the usual items, the staff are friendly and polite and the service is good. I ordered Chicken nuggets and chips which was made fresh, I would say for the large fries they should give a slightly bigger bag for the price you pay. The seating is ok but it needs to cleaned often, when I visited the floors and tables were dirty. Otherwise a nice restaurant for dine-in or takeout.

Terrible service. Ordered two simple meals and the fools working there got it completely wrong. It’s such a simple job, how could you possibly get it so wrong? Shame on you.

Long wait times, incompetent staff and cold food.

Advertised as 10pm closing time, but was told thst they couldn't serve me as they had now closed at 7.35pm.

Ok if you like luke warm chips.

Long wait for cold food and bad service

I was sat in here tonight at 19.30 8/02/23 with 2 young males and a female "working" but acting like a bunch of kids. Nothing but messing around and shouting that could be heard from the other side of the place. With any luck management will read this and check who was, well meant to be working anyway.

Tables were filthy,Chips ok were hot,burgers were warm,rolls soggy with water from tomato,would not go there again,staff doing nothing about cleaning the customer area and it wasn't busy so no excuses..

I would give no stars if I could! Closes at 10pm walks km at 9.15pm to be greater by 2 young boys no older than 21 go to order food to be told sorry we not taking orders it was quiet so we have started cleaning and shouting everything down, to which I replied well I'm a customer you're open and I would like to place a larger order ( we have friends visiting ) then a young girl comes in walks in front of me and says " hurry up boys we going to be late " I then say I want to place an order are you going to serve me or not? To which they say no we have cleaned everything now and told me to complain to head office if I want. Little aholes to say the least! Nothing bad bad reviews you hear about this place.

Nice burger and chips there today.

Shocking mess everywhere, food delivery’s left out in the eating area, cold food, an absolute embarrassment to the brand.

Brilliant food and fantastic service

Food was good place a bit dirty even kids noticed but its a fast take away place on m4

The eating area was so filthy that we took our food to the car to eat. We were the only ones there so the staff weren’t at all busy. None of the tables were clean and the floor looked like it hadn’t been swept in weeks. Absolutely disgusting. It doesn’t take 5 minutes to wipe a table so I can only think that the staff are lazy. They are obviously young with no supervision and doing as little as possible. Food was nice having said all of that.

A very nice treat Coffee was gorgeous Young staff were very welcoming and friendly

Coffee left on counter for ten minutes while they cooked a cheeseburger and chips with chilli bites, which when it arrived ten mins later the chips were cold the burger and coffee luke warm and the staffs attitude was disgusting at best

Staffing level poor. A long wait for food with only a few customers.

The usual BK food, nice and clean and friendly staff

Terrible. I was stood for 20 minutes waiting to be seen. There was no one on the desk or anywhere to be seen. I can understand people need a break. But why leave the counter completely unmanned is beyond me.

Absolutely filthy tables, staff were next to useless, wrong order provided twice, worst BK ever

Poor service. Staff using bad language in the back that my children could hear. Part of our order missing but only realised when we were back at the car. Not worth going back. Smallest burgers ever form Burger kind. Don’t go save your money

Should be zero rated... Staff was not overwhelmed and tables were filthy dirty... and when we asked for a quick clean (we had nothing available), the girl came and did the strict minimum. We still had to use one paper towel to finish it up (we did not even have one per person). Anyway, I should have read other comments before going... please don't go there!

Good, educated, sufisticated staff, quick thinking.

Yhe smallest burger meal i have ever had! The place was very dirty, l certainly won't be going there again!!!

Members of the public were actively cooking food for friends amongst paying customers. Staff were smoking outside and returned to cooking without washing their hands. The counter was dirty and littered with rubbish. Avoid at all costs.

Burger messed up Me shouting Staff kicking off Burger thrown Burger king crown bent Grabbed a box of straws and fled Hate Saturdays

Arrived at 21:15... closing time is advertised at 22:00... all I got was a sorry mate were now closed for the night... What amazing service NOT!

was blazed af munching on. spun up to burger to get a burga ineh and me mukka jay whipped up a mazza but found a pube in me burger. absolutely livid butt🤬

Ordered a special offer burger with extra cheese, when it cam there was no cheese at all and burger was very dry. Complained to the staff but was told there was cheese in spite of there being no sign of it !

The staff were very polite when there was a bit of a wait and they was very apologetic for the messy table and sorted it our right away will be coming back for a fries big up watsy

I did not get what I ordered and what I did get was cold, dry and looked like it had been prepaired 30 mins prior and barely kept warm

In the Covid age, cleanliness is a must. This place had stinking tables and the staff had no mask on. The burger itself was cold and the bun was soggy. What a dump!

Given meat whoppers instead of plant based whoppers,, not the first time.(3rd) No apology,. Not a big deal for a Vegetarian to eat meat apparently. Shambles

Never been to a Burger King in the 68years I have been breathing?

Much better than mcdonalds, can't beat whopper Wednesday and add 3 patties for 4.99 u get a quad burger whopper.

Was very busy and the staff were seemingly overwhelmed by the customers because our order was wrong as it was a combo of mine and someone else's. The staff didn't know what they were doing and I was asked what I was missing by three distaff members and there was clearly no communication. Not once did anyone apologise and by the time I received my full order my food was warm (including my ice-cream). The Burger King part of the services was a bit grimy and in need of a deep clean.

Got given half of another customer's order and only 1 item of our own. No apology and took a further 10 minutes, and a half dozen repeats of 'what else are you waiting for?' before we got our full order. Only reason for 2 instead of 1 is that the food was warm (annoyingly, this did also include the ice cream since it was the 1st item we were given)

absolutely disgusting dirty. 2 meals came wrong. staff talking about rolling cigarette. tables and floor filthy. don't go there.

Slow and disorganised. They gave my order to somebody else.

Self order machines not working, burger ok but not great, bit disappointed after a year without

As a whole fine, ways pick Burger King when on the road. Disappointed by a few things, paid for a large meal and was given a 500ml bottle drink, when asked the server said were having a new drinks machine, warning before paying extra for large meal would be nice. Would be even nicer if the bottles where actually cold. Next we were unable to make alterations to our order, so much for have it your way.. Finally the share box had clearly been sat for a long time and soggy as old socks. Will go to bk again. Probably not this one.

Quick, easy, normal Burger King fare.

Why oh why is it so hard to get an order right There is only one option for a review Absolutely crap !! Just don’t use this service area

Found stone in my whooper which almost broke my teeth.

One day no buns, next day no tomatoes. Need to get stock control organised. More expensive than other Burger Kings. To top it off, no fries today.

Very slow staff. Didnt have large chips when I paid extra for large, only had 7 jalapeño strips but il go back as I love burger King

No fizzy drinks - no molk for coffee and no sauces for tge burger - however staff were very friendly and apologized for not having thede items

waited 10 mins to find out they hadn’t stocked my order. waited another 15 to have chips from the day prior.

On a road trip called into Burger King at junction 47 services it’s ok but very overpriced compared to the chain branches

Stopped off for late lunch, haven't had burger king for ages and won't be again, especially here! Price was ridiculous, partners chicken in his burger was flat and overcooked, lettuce in all 3 burgers was the middle of the lettuce, just a chunk in each, cheese bites were awful and only 4 in a serving. Will not be stopping here again at the burger king. My advice don't bother

Food was warm the chicken burgers the kids had looked awful and frozen not fresh and my burger was dry

Standard services BK. Talking about £9 an meal, service was good an food was fresh!

I had no choice but to stop at Swansea west services. I went to Burger King for dinner had no choice. it was about 6.30 pm ordered a meal the chips were lukewarm and like cardboard. Coke was lukewarm no ice and flat the short cut he made to the onion rings wasn’t worth it. I did see a sign for Mac Donald’s I hope they are better BK no more

Popped here to grab a quick meal for myself and my 6 year old daughter. I had a spicy bean burger meal which was cooked fresh. The fries had just been cooked fresh too and were delicious. I had gone off Burger King for a while but this has massively improved my opinion of them. The staff serving (think his name was Jordan) was very pleasant.

I popped into Swansea West services Burger king and would never usually write a review, but after receiving my burger meal and latte I just felt I had to write something. It was the worst tasting burger I have ever experienced, which left a foul taste in my mouth and couldn't even be got rid of but the dish waterey latte.Next time I go to Swansea West services it'll be a Gregg's for me.

We called into the Burger King swansea west services wanted some quick food but only ending up with a coffee nothing to do with Burger King it’s I prefer stand alone Restaurants these multi units don’t feel tight my opinion only

Stopped with kids for food. Service was polite apart from the lady serving habit of finishing your sentence. Very annoying she did it with everyone she served. Trouble with that she was not listening to our order and we were left without some extras we ordered. The kids ate there food ok. The sitting area needs updating though clean it looked shabby and uninviting and was smelling. Like so many fast foods restaurants there is a lack of healthy choices. Overall crossed off our go to list.

I enjoyed my visit here I ordered my meal it arrived quickly and I had a fantastic meal yes it was a little expensive however the people there are lovely and welcoming and I find it important to remember that it’s not the people serving you that control the prices of the food so try not to take it out on them

Why is there 2 windows too serve through and only one is used?? There are at least 5 cars in the queue. Burger King Do NOT understand a drive through should mean drive through and not sir in your cars for at least 10 minutes plus too be served. Wish my kids would like something else

Arrived after a 4 hour trip and decided to have a meal. Ordered a meal and selected a coffee. COFFEE MACHINES NOT WORKING. Seems this burger king suffered the same affliction as others in that there is a nationwide epidemics failed burger king machines. It might be they want you to drink post mix soft drinks instead that cost pennies to make rather than the less profitable coffee. This is what happens when you franchise without any control. Profit is king not the burgers.

We arrived at the station feeling very hungry so we went to Burger King. As we got there we ordered our preferences but as we sat down to eat them we asked for ketchup like you usually do, but they said they ran out and didn’t offer any alternatives. As we all opened our meals we found out that we all had no cheese so we asked if they forgot about the cheese but they said they ran out of cheese, which was annoying because one person in our group had a cheeseburger and also did not give us a discount. We also ordered some drinks but for us yet to find out they also had no ice, so our drinks were warm by the end of our visit. Which is annoying because no one likes warm water. Before making this comment I looked at others and by the sound of it, I don’t think they have ever had any cheese. Altogether the services looked a bit run down. My family were also very grumpy seeing the other services just a few miles away as we drove off.

Travelling from West Wales to Bridgend on Monday the 25th of September at around 18.40 hours we decided to stop at the Burger King Restaurant at Swansea West M4 Services in preference to the main opposition. On approaching the counter at around 18.48 we noticed that there were two couples standing there presumably waiting for food and drinks already purchased. Expecting to have our order taken in a short time due to it being so quiet we waited and waited and waited. The staff appeared to be dawdling around aimlessly trying to look busy and making no effort to take our order. We were on the verge of walking out when a staff member who had only recently entered the kitchen area saw us and took the order.After several minutes the wrapped 'Whopper' ordered appeared on the 'awaiting collection' cabinet. One of the staff members checked our receipt and then came out with the phrase which makes me absolutely cringe so beloved of programmed fast food restaurant staff - "Sorry for the delay. We're waitin' on the fries"!!!!Were they expecting the 'fries' to make a grand entrance and jump obediently into one of the 'French fry bags'? My grammar tells me that I can be waiting 'FOR' something but not 'ON' it.The fries eventually turned up and and was to the normal satisfactory BK standard however it had cooled considerably during the wait and was almost cold by the time the last of it was finally eaten.All in all, a disappointing visit (our first to this restaurant) when at other BKs such as the one at Culverhouse Cross in Cardiff the service is always fast and efficient. No, we won't be in a hurry to go back to this one.DavidP.

What a dreadful experience. Both burgers and chips were just about warm. My son's come was flat. Counter staff didn't care. Would never eat here again and would advise friends to choose McDonalds instead. Previously we have eaten at Burger King in Neath which was excellent.

Conviently situated in Swansea West Services on the M4 One of the best burger chains around Friends efficient staff in a very popular venue

I do love a burger king. This is the pretty much the same as any other.