Mcdonald's in Swansea

Drive through service is absolutely shocking... 45 minute wait for 3 cheese burger meals... how does it take so long... stay away from here, dreadful service

Ordered 2 cheeseburger through the app, accidentally pressed drive through pickup without realising, I have no car today and went into store to collect the food, I was told by the manager that she won't do anything, the order is payed and now I've lost money and no food 👍 0/10 service shocking manager short woman blonde/brown hair needs firing no professionalism whatsoever

Posiblemente los peores Mcdonalds de Gales al menos. Hemos recibido tantas órdenes que o bien están mal. Los pepitos vienen sin chapuzones, pedidos extras para algunos artículos. No solo no recibí los extras nunca recibí los ingredientes básicos a la hamburguesa con queso. Todo lo recibido vino frío y rancio. A las personas que trabajan allí se les ha dicho que no pongan condimentos en estas órdenes para ahorrar dinero o simplemente no pueden leer una orden simple. Es por eso que probablemente tiene menos de 4 estrellas en general. Por extraño que parezca, solo muestran reseñas de 5 estrellas en su página. La gente necesita ser reentrenada o despedida. He enviado la foto de la hamburguesa, pero unfournutatley no puedo enviar fotos de los chapuzones que pedí por separado o el que venía con las pepitas ya que no recibí tampoco. Según la última probablemente 20 veces antes.

Not sure how sending everyone to park up after they order in the smallest car park ever work but hey after doing 4 laps finally got parked. Waited 20 mins for order to turn up the wrong one ... had two cheese burgers looked like they had been sat on so sent back another 20 mins later still waiting for rest of order to turn up ..... need to do alot better

Absolute joke here recently, asked to park up every time even when you order 1 beef burger, 1 chips and 1 drink and when it comes, they even get that wrong! Not sure what management they have in charge but it’s an absolute shambles compared to how it used to be. Avoid here if you want ‘fast food’ and your order correct

Awful for waiting times, very rarely get the orders right. 85% of the time missing items or given someone else's order. Fast food it certainly is not. And that goes for all McDonald's these days not just this 1.

Very nice didn't have to wait long for food, they brought the food to the table which was nice It was very busy in there

The chicken was raw chips were cold the food go delayed and I had the wrong order

Went through the drive through and was the same as always. Use the app, tell the person the code, get to the window, say go to the next window and then get told to park up and they'll bring the food, such a long wait. Every. Single. Time.

Absolutely dreadful. They never get an order correct and blame Uber drivers if your food is incorrect when ordering via Uber. It's McDonald's staff that pack and seal the bag, yet they blame them because they're incompetent.

Si te gusta la entrega lenta e incorrecta de su comida por favor no dude en visitar. Tres veces han tardado en preparar nuestra comida, y dos veces ha sido incorrecto que no hayamos descubierto hasta que ya estamos en casa. Mal servicio, no volveremos en el corto plazo.

I ordered bbq sauce garlic mayo and sweet curry sauce but sadly typical McDonald's service and no sauce put in bags

What's there to say other than it's a McDonald's? Not so fast food recently having to be parked up and food fetched to the car more times than having it collected at the window on the past few occasions visiting, but seeing the amount of customers that pass through these areas there's no wonder why people are asked to park up and wait. Recent orders have been delivered in full with no reason to give the server a shout for missing items so that's a bonus!

Ordered a cheeseburger and there was no cheese!! Food was luke warm when it arrived and McDonald's chips do not travel.

Wrong items delivered impolite driver probably not the restaurants fault as he couldn’t find my workplace and then gave me another customers order which was full of meat products and im vegetarian so none there for me

Fast and efficient just what you like to see in a fast food restaurant

Nice one for forgetting my food!! Left to starve now

my food was stone cold I asked for large drink and I had a two sips out of it as it was tiped I told the driver about it and he's a not a nice guy I'm never ordering again ever and I'll be ringing trading standards Monday morning

Food arrived cold, chips had no salt and tasted like they’ve been grabbed from the bottom of a barrel.

Este lugar es sin duda donde los estúpidos son empleados por los idiotas. No solo son incapaces de seguir una simple instrucción. "por favor, ponga la orden en dos bolsas separadas" no "por favor escriba su tesis doctoral sobre el viaje teórico en el tiempo". Así que no sólo se equivocaron. Pero también se perdieron un artículo de la orden. Para añadir insulto a la lesión cuando se le preguntó sobre el artículo que falta, simplemente se tiró en la bolsa sin una disculpa. Sí servicio de basura junto con comida de calidad inferior incluso para un Mac que es bastante bueno ir. Por supuesto, la gente solo usa Mac por conveniencia, como el inodoro y ambos lugares son bastante similares.

Give everyone’s food but not my nephew

Food was stone cold and missing the dip

the 2 milky way mcflurries tasted gone off so we couldn't eat them

Food was well presented compared to normal visits in the uk

Wrong order sent, very disappointing

just an average mcdonalds. nothing special to it but it's good for a (not so) quick bite.

Food freezing and how hard is it to remember bbq sauce for nuggets not the first time shocking

why can't mcdonalds ever get an order right?

Mcdonald’s is always better in the UK, hence my review. Chicken was great, burgers were great. No complaints! We got it twice while staying in Wales (just out of convenience during our fast paced trip) and quality control is on point!

We ordered crispy chilli chicken wraps, my husbands was fine, mine had nothing in the top half and when I lifted it out of the carton it all fell out of the bottom all over me. I was not very happy. Who evermade this should take mire care and wrap it properly

I just received my food. Order a mcspicy meal there was a m chicken sandwich in a mcspicy written box instead of mcspicy burger. I hate to complain, but there's always something wrong with this particular McDonald's. Daft mistakes every time.

they had forgotten the chips this time last time it was a big mac and when u ring they cut you off it's so disappointing when the meal is not cheap I'm going to delete the app and try something different

Missing the chicken nugget happy meal 😔 and food cold

I got a plain double cheeseburger instead of the one I ordered, I also got a cookie instead of a doughnut and what was meant to be sprite was just water

not happy food is luke warm and my drink was spilt all over the bag

Food missing and what was sent was thrown together brown smelly lettuce asked for burgers done a different way and normal ones were sent so they were not eaten I’m so annoyed I have to go to the restaurant now to pick it up and pay for it again what a disaster.

wrong order,the was leaking and it was just 1 drink.Wrong and we didn't Even order a coke

Food was cold and missing items

Seriously getting fed up of waiting for food in drive through and it being cold taken it back and waiting again. Bought 2 chocolate brownies to be told they were out of stock and gave me ring donuts instead only to realise they are a lot cheaper with no difference in money offered back.

missing items,food stone cold!!!

McDonald’s have done nothing wrong here. Ordered food for lunch, delivery time showing 15-30 minutes. Just Eat continually pushed the delivery time back, over and over due to there not being a driver. Delivery came over an hour later. Absolutely ridiculous, as a result I will be deleting the Just Eat app. To McDonald’s credit, food was made fresh once a driver was found.

Out of my whole order they only gave one medium chips and 1 larger they forget my burger and my children’s meals also when tried phoning store the call was getting cancelled I called over 25 times

Absolutely disgusting behaviour from the manager eveila and jack at morriston swansea waited 25 minutes for food (understand its Saturday and it's busy) but our food was given to the wrong car and I seen them looking through the bag moving the food around for then the manger to give me that good that was handled by someone else I checked and it was cold and the manager eveila was arguing with me saying she felt it and it was all fresh (it wasn't as wr order plain meals and wouldn't of been made in 30 seconds) I am absolutely disgusted by the way I was spoken to by 2 of the mangers and they wouldn't change my food told me I had to have a refund!!!!!

courier was pleasant and very friendly

No straws, asked for extra sauces along with meals that come with sauces and recieved 0

The time got pushed and the food was stone cold. It had obviously been sat out for a while and inedible. Very disappointing

Worst McDonald's is Swansea due to the incoherent staff they employ. Every time I order a custom meal it has to be read and prepared but goes through about 3 individuals and none of them read the orders properly and slap stickers on with the custom order but the opposite inside. Chips are usually not fresh and Luke warm and when you complain they have a non caring attitude

Says delivered but never turned up

Where do I start I ordered my food at 11.55 and it arrived at 1.45 the only thing was just about warm was the hot chocolate my food was frezzing cold I wasted my time and money as it went in the bin I would like a full refund

Two meals were ordered and both large chips were missing and all the wrong dips were given.

Is what it is. Very good manager here called Issac very professional and listens to concerned issues I had. Little play area here for children

no milk or sugar with the hot drinks. a little disappointed as don't drink black tea.

Gave me the wrong size cola and everything was freezing cold

Cold food and delivery time over an hour. Just eat kept pushing me back and back. If I wasn't so hungry I'd ask Just Eat to take it back and refund me.

I could have walked there and back faster

Terrible; almost 30 minutes waiting for an order

total shambles ordered 2 double cheesburgers. i had 1. i had no chips with my quater pounder meal. a d no sauce dips. plus food was cold!! iwant something sorted. as this cant keep going on. imagine eating 20 nuggets with no dip!!!

Hardly any katsu sauce on my wrap except for a tiny tiny bit at the bottom.

There was no dip been sent, really disappointed this time

Order was hot. Food Brilliant. Courier was absolutely lovely x

Always miss the sauces with the chicken selects

Used the McDonald's drive thru and was waiting around 30 mins.

Chips and wrap were not hot. Ordering machine wasn't printing receipts.

Ordered a £5 cheeseburger meal and 3 caramel frappes the meal was nice and the frappes were nice and full and tasty much better experience here than the McDonald’s down Swansea Morfa

food freezing everything 😩 chips burgers

the wormer that answered the phone was very rude eventhough it was a single thing to say, even if ypure bussy ypu should still be professional not ignorant but the driver was amazing it wasn't their fault in the slightest the seem like very nice people

Order missing items again every time they get it wrong always something missing or the wrong stuff and never gave a refund

I no longer dine at McDonald's on a regular basis, but when I do is to try the new burger or when the big tasty is available. The staff at Morriston McDonald's are very friendly and always make an effort. There is an issue where local teenagers unsupervised are disrupting customers experience.

There was no lid put on one of my drinks and it spilt all over the food which was soaked through.

Absolutely appalling- the whole order was wrong we waited over an hour for nothing to be right absolutely terrible service

food was cold, missing the apple pie

half a order missing! rude delivery driver, late timing!! I will not be ordering again!!!

Guy got lost which is fine, his attitude was shocking. I was trying to explain where I live even though I put it on the delivery notes but wouldn’t listen. Started shouting at me and I ended up meeting him at the end of my road

Food cold no straws for milkshakes wrong coffee

missing items again and food was cold

The service is terrible. Had to wait 35 minutes for my food that I ordered at the drive-through.

Update 12/2024. AVOID AT ALL COSTS! DON'T EVEN BOTHER WASTING YOUR TIME TO HAVE TO WAIT 20MINS FOR YOUR ORDER TO NOT BE COMPLETE, COLD, MESSY AND OVER PRICED. WHAT AN ABSOULATE SHAMABLES. Litterally can not get the staff 🫠

my order never reached me. I am apalled how it can show that it is delivered on the app.

No sauce despite ordering 6 and no ice in the drinks. No issues with the actual delivery

This Place is a joke. Iv just ordered the cheesy mccrispy, and iv literally been given a piece of chicken and lettuce in a bun, no cheese, no bacon, no chutney, no emmental, no cheese sauce. Ordered large fries, given mediums. It’s not hard to serve someone what they ask for! for god sake, pull Your finger out!

After waiting 90mins to have my above order delivered, it was absolutely disgraceful with being stone cold and stale. All our burgers were freezing and dry, with the chips being emptied upside down in the bag, which was a nightmare to share

Always missing stuff when I have it delivered and can never get to speak to someone when you phone

food was really cold on arrival

Food was delivered freezing. Not even slightly warm. Had to re head the burgers and the chips were inedible Drink was spilled in the bag. Driver was rude

Ice cold and tasted stale !!! Its all in the bin

Lovely food. Lovely delivery driver. Merry Christmas one and all x

Ordered 4 mc furry's via the app, told at drive thru window I needed to park up as they were having trouble with the machine, 15 minutes later I received my order, half full 🤔

Delivered on time , but once again McDonald’s didn’t send the dips

Took an hour an a half to come . Food was cold. Shocking

crispy chicken burger wasnt even in the box it was spread all over the bag

Chips were Luke warm, drink and sauce missing.. unusual to have a problem, but ... it happens sometimes. delivery was exactly on time.

great, but I'd change the new coffee cup tops.

Forgot one of my drinks and the fries were freezing cold

Wrong drink supplied. But easily changed. Food not hot enough for me

the drink was over filled and spilled, otherwise fine

put sauce on my burger and wasn't wanted. food was cold and no sauces. 2hours wait.

no mayo in my chicken mayo , no sauces given with my share box and everything bar the coke was cold.

Didn’t get my dipping sauces, all my freebie and the drinks were spelt in the bag

I ordered food at half 5 and the time kept changing till I finally had my food at 7:40

My delivery didn't even come to me number 46i am they rang me they did not bring my order to me please,either refund it or re deliver please