Mcdonald's in Swansea

ordered 2 fruit bags didn't get them

Ordered from here multiple times with missing items. Won’t be ordering again.

Sadly disappointing during my visit. Firstly I have to say they were very busy, so no complaints about the wait. You would have thought that being so busy that food would be hot and fresh, sadly, that was not the case. Fries were luke warm at best, and Big Mac was cold and lacked something, sauce! I would ordinarily complain, but being so busy (and hungry) didn't. I've been here several times in the day with no problems, and I will avoid evenings from now on.

Ordered two large fries that never came. Plus the delivery driver knocked my garage door instead of my house door. ( garage not attached to house)

Never had an order from here that wasn’t disgustingly cold. Chips always taste like they’re from 2 days ago and the burgers look as if the knuckle draggers behind the counter have stood on it before you receive it. Wouldn’t recommend this store to a stray dog. If I could give negative stars I’d give -5

I ordered 20 chicken nuggets, a double cheeseburger and medium fries, and was chsrged for all three items. however I only received my chicken nuggets and burger. Food was cold and the burger was completely squished.

Gets worst everyday no matter what time of day slow terrible service

complety wrong meal delivered. clearly given someone else order. don't know if it was mcdonalds who messed up or the delivery driver but someone was useless.

Gutted you missed all our sauces

Honestly I always have missing items

Twice we’ve ordered and both times we have had a completely different order arrive. Very poor service

Food wss stone cold as driver was on way to me then decided to go back to restaurant to pick up another order when he was on my street food turned up stone cold

I'm missing a drink soo not happy

it would be all good if I got everything i have ordered. yet i was missing my wrap and even after reporting it assp they rejected and I did not even get refund.

Child’s meal came with no nuggets only chips and was told they couldn’t do anything apart from give a refund of 0.99 and then they hung up the phone

Order never arrived after 2 hours waiting

Food was cold, gave us 6 nuggets instead of 9, no wrap came or burger and gave us the wrong burger instead.

Refurbished, clean, better seating, music ! I haven't been in this one in a while it's a lot better now

2 hours waiting for delivery and the food was stone cold, went straight in the bin

I ordered sauce that I paid 70p for and it never turned up, I want a refund

Food was freezing cold and rock hard. Burgers wasnt even put together properly and burger box was open.

I've visited this McDonald's 3 times in the last 2 weeks and ALL the fizzy drinks have not been available with no apparent reason given. Each of my 3 visits have either resulted in missing items from my order, cold & stale chips, cold burgers when they've apparently been made fresh, and straws missing. Just overall awful and very frustrating when I arrive home.

if u want to employ foreigners as drivers make sure they can read and understand English as I gave them precise instructions and they failed

Shocking every thing wrong .. fries half full miss 3 items ..

20 minutes late food cold ,ice cream and milk shake melted...

Got the wrong order and they won’t refund me

fries were cold and soggy, nothing like in restaraunt

Missing items, happens all the time.

Ordered food off the app. Order was delivered short an item and the chips and other burgers were inedible. After 8 calls they refused to refund us or deliver the short item to us. Absolutely disgusting .

not impressed my espresso had spilled

I’m not happy at all, the delivery driver was sat for about 15 mins on a different street my food have come freezing cold and he said he sorry but there was an issue on the street but yet again my food is freezing cold I want a refund I’m not happy at all.

I cancelled the order as it got close too 2 hours being late. The time kept changing on the APP no button to cancel so went into store to cancel direct.

All the drinks were tipped over in bag, all the food was freezing non edible!

took 45 minutes to arrive and food was cold

I received the wrong hot drink and there were no sauces in the bag when I had ordered 3!

Missed half our meal, contacted restaurant and they wouldn’t replace or refund me!

Received wrong order , my drinks were split and dripping out of the packaging . The drinks weren’t even right . My food was drenched and it wasn’t the right food . Im disgusted and want a refund now .

Says delivered still haven't received food

All 3 drinks were spilled not one was full there was hardly any left ! Chips were ice cold as delivery time kept changing it changed 8 times !!!

Enjoyed food was hot and coffee, many thanks

Ordered 5 chicken selects but received a box of 3

Disgusting it was cold and the chips was like they been cooked this morning.

Driver just dumped our food on the floor and left before we even opened the door

My food was stone cold, I opened the bag for my milkshake there was no straw then I opened the food and there was half of my chips gone and I ordered a large meal and I'm not happy at all can I have a refund please kind regards, Kyle

Your driver was quick from McD's to my home, but there seemed to be a delay in the preparation which had him waiting for the food.

Second order was meant to be delivered at 3pm And I’m still waiting

Only half a drink left in cup as all tipped in bag over ice creams

Appalling McDonald’s, the guy at the window has absolutely filthy hands made me feel sick having to take my charge out of them filthy things! Also made me park up and waited over 15 minutes for my single meal order, order came wrong so I then had to go back in and sort this! Over 45 minutes spent in the car park all together! Worse service in the uk honestly! Avoid this one!

Only down size was didn’t get any of the sauces that i ordered with the food which was a option with what I clicked on and the chips were bit cold

Although the order arrived in good time, unfortunately, the meals themselves were utterly disappointing. The French fries were awful as though they had been cooked a long time previously (one portion's container had been placed upside down in the bag so the fries were all over the bag and the burgers were almost inedible. Totally unsatisfactory.

Just eat driver was very rude, other than that food was nice and hot as always :)

Very busy drive-through, we were on our way to Gower for the day, stopped for breakfast. I had a lovely sausage, bacon bap, but way too much ketchup in it, but good compared to some establishments.

The food was cold when it got delivered

the food was cold the chip was Steel me and my children didn't eat it it went in the bin

Ordered at 5:28. Advised 15 minute delivery. Kept changing….eventually arrived 6:37. Food was stone cold. Very poor.

All round great experience! Many thanks

Three items were missing from the order and when we tried to contact the store the phone wasn’t answered

If I could give this place 0 I would. My husband ordered food for myself granddaughter and himself. The orders for him and granddaughter were ok but mine was diabolical. Asked for extra onions and no cheese. Had cheese and no onions. When returned came back with just a burger in a bun no onions. They went straight in the bin. If they can’t get a simple order like that right there is no hope. We will not be returning to this McDonald’s in a hurry.

not happy with missing items paid nearly £6 for milkshakes did not arrive couldn't get hold of mcds in morriston

I've been given a coffee instead of a coke fine otherwise

Hot chocolate machine is broken so don't bother getting Breakfast anymore gregs offers are better

my chicken nuggets is missing from my order

terrible food freezing cold and just throw in bag like dog food

Quick and tasty food on the go.

Food was nice but I ordered muffin and didn’t get my jam. I also ordered sauce and didn’t get any of them either.

Missing items spent 14.58 that’s all was in the bag was pancakes and drinks I was looking forward to that as well.

I dont expect anyone who works there read these reviews, but this particular 'Donald's is the most unorganised I've been to. Perhaps Ronald Mc.Donald himself runs this one. You got my order wrong AGAIN. I had to park up in a full carpark full of some quiet angry customers sent to the same fate in the first place. I think you should have a policy, that if customers have to wait for their order, the manager should bring it out. That way the staff who have no control over the situation bear the brunt of complaints. At least if the manager did it, they could see how many upset customers their poor organisation has created. Anyway - I have a tip for you Ronald if you are reading this : Due to the likes of Uber Eats, Just Eat, or whatever other delivery service you seem to prioritise over visiting customers- get more staff and a bigger kitchen. You would get more happy customers, more turn over, more profit. Just an idea eh?

Payed for cheese on mayo didn’t have it, other mayo just chucked together awful

The McFlurry ice cream was missing from the order along with a straw for my drink. Also yet again, my large fries were actually a small portion which seems common with delivered orders??? And for the second order running the first were very uncooked and pale in colour. I put them in the bin as inedible I'm my opinion. I'm going to try another branch in future.

Visited this branch for the first time, and in all fairness.... everything was as perfect as you'd expect. The order was pretty quick and everything was as requested (I usually have to go up and ask for replacements in other branches due to being wrong). Keep up the good work and standards everyone.

Never turned up yet saying it was delivered

Worst McDonald's in Swansea because of the type of staff they hire who do not pay attention to orders and consistently get them wrong. Upon my visit to this store I noticed they employ a lot of young inexperienced individuals who lack the skills of attention and care to your meals.

Ordered a double bacon and egg mcmuffin meal and a toffee latte no cream. Got my latte told to park up, and wait for food. My latte had cream so I went to the window and got that changed. Once I got my food I had to go to work. I'd been given a single sausage and egg mcmuffin. So two wrong orders and less than what I'd paid for . I currently have a 12hr shift ahead of me and this was my breakfast. Not at all impressed and I work in hospitality myself. - it wasn't busy there either.

We were really disappointed with the quality of the food, especially the chips.

mcflurry's were all tipped in bag ordered 4 mcflurry's but only received 3 mcflurry's

My order wasnt delivered it went to the wrong address not happy

Ordered a breakfast wrap and an extra hash brown in the drive through was then parked waited half an hour. Went in to ask where my order was and was told it had been sent out and was told to go see if they’re in the carpark looking for me. No offer for a refund or nothing didn’t even receive my food

The biggest irritation I have about ordering food is when an item is missing. 2 meals were supposed to have sauces, not a single sauce. Picked the mix and match and one of the items is missing. Honestly terrible.

ordered 9 chicken selects and they turn up with 9 chicken nuggets ! how is it so hard to follow simple instructions !!

Food was good except for the fries which tasted off and were undercooked.

Didn’t give us our double big mac

Didn’t have my chicken nuggets

Cold soggy food ! Large fries half filled ! No sauces and looked like burgers were literally thrown together!

every single time I order dips they never come with the order.

Ordered food 20 mins before the restaurant closed delivery and they accepted my order waited over an hour and no updates so rung them and they said because we ordered to close to closing time they couldn’t do it and that our order was automatically accepted and they have no control over it. Need to get a better system then because there was no issue with taking my money do an order I wasn’t going to get and the money was taken within 5 mins.

Good deliver time but checked at door this time I told driver food was not right all I had was leave a message on the app I called the restaurant and they blame the app how can a app make a mistake the people either deliver it wrong or it’s bagged up wrong I won’t use this service again

Food came cold and drink was emptied as spilt in the bag! Very unhappy

I ordered my food at 9pm get it at 10pm I won't ever order food from McDonald's again never

3 members of staff tried to order me a breakfast and after 10 mins they said have to do it on line. My app was old and it froze up my phone. Totally incompetent

Tried calling the restaurant to say order missing food AGAIN but response was shocking. The guy on phone blamed the delivery driver saying and I quote he’s new and making mistakes all the time leave a message at the app there’s nothing I can do and hung up. I’m totally gutted I’m working from home with 5 kids to look after aswell so this is a easy way to get them fed if it was carried out by competent staff

Once again I try to order and it’s wrong again I am not using this again and advise that you don’t either

The deliver was switching the time every 10 mins and the chips was cold

Wow what can I say this is the 4th time that there’s food missing so I yet again have to go to the drive through and pay twice I’m never using this app again and I demand a full refund

Always quick, and so far, no missing or wrong items.

the man who delivered my food was very kind!

delivery was great just didn't get my free item with my order

Terrible service completely wrong order and cold food

missing the 9 chicken nuggets. tbh only used this app cos of the extras.now my kids will have to just have chips. really not happy

Terrible, kept pushing delivery time longer, says it’s been delivered but hasn’t, tried ringing restaurant and no answer

All my food was missing 3 lots of chicken nuggets