Mcdonald's in Swansea

Always parking cars up for a lower drive thru time. Never have the order correct when the car is parked up. Probably the worst mc Donald’s in Swansea!

Carrot bag and drink missing from the happy meal

I went their Sunday night just for a coffe and some cheese bites(drive thru).,they took about 30 mins and when I asked the guy who was serving food he is skinny wore white shirt he started yelling at me and said fof if can’t wait and just drive off to me .,He was so rude and angry and giving me a angry eyes!!When I politely asked him what’s his name and why he behaved with me like that he stared shouting and said I am not giving you my name do whatever u want👆👆👆Please Macdonald take this seriously and do something about this guy !!!I will trie to take it further cause he put me down and a guy like this doesn’t worth to work at Macdonald !!time was about 11-12 pm.And I will make a complain to all social nise iA and police abou him if you don’t do anything

sent me the wrong meal, I received the big mac meal instead of the 9 chicken nuggets

Both the fries and the McCrispy were below an acceptable temperature. The original delivery time was 15 - 30 mins, but after only a few minutes I was given a delivery time of just 10 mins. It eventually arrived 40+ mins after ordered.

freezing cold bags soaking dri k had leaked

No flint and meals Bois Bach😒 waiting in the car park for 30 minutes waiting for my 'a Minecraft movie meal' just seen some bunda. Do not come here

Friendly driver. Complimented me on my directions. All happy 👍

Half my drink was spilled in the bag on delivery. I asked for ketchup dip and got all sweet curry dip. Also didn’t have a straw for the drink.

Arrived stone cold and half an hour late won’t bother using this again

Ordered 2 Minecraft meals for my two grandchildren at £10 each and there was no Minecraft toy in there.

Great place for food and reasonably priced

This is a funky looking place, with a stepped seating area and a soft play section. There are booths to sit in and eat, which sets it apart from some other local branches of McDonalds. You can feel like a millionaire who enjoys cold chips. The food is standard, but it takes an age to reach you and even then what you receive may not be what you ordered. The table service option means that at least you're not staring at the screen, waiting for your number to climb the ladder. But it was a good 20-25 minutes from ordering to eating (plus going to the counter to request the missing items). If you eat here with the expectation that there's a wait, then you'll have an okay time of it. I recommend a milkshake and all the nuggets.

So missing 4 chips all sauces £50 for burgers and dippers and that’s it always missing items but it’s a constant now

Parked up for nearly 15 minutes for a porridge and flatbread. Was cold too

worst place for missing items, happens all the time

you dudnt give me the chiken in my mayo chiken

I had to wait over an hour for cold food I was very disappointed as my ice cream was melted as well

Our drinks never been delivered

Awful everytime lately. Order at drive-in because waiting time instore is Atrocious and guess what!! Waiting even longer outside in car with 4 grandkids!! Fast food, what a joke

always when I order from this McDonald's I never get everything I order there is always something missing I would not recommend ordering your food from this McDonald's

no delivery says delivered but how can it be delivered when I have the code

wrong order delivered - restaurant fault NOT driver. tried contacting restaurant but nobody answering call. every time ive ordered from here theres been an issue with my food.

Wrong order completely. Impossible to contact store. Food cold anyway. Appalling.

Delivery driver was lovely. Food was cold and chips were like rubber. As if they had been cooked over and over.

Was following the driver on the map and he was going in circles

driver was late and his attude was Disgustig and went too the wrong address and he was Swear. Ing at me

I'm no coffee expert, but I think they do a fab flat white

a little late but well worth the wait crispy beef was amazing,.smoked chicken.was amazing. chow maen was amazing.. highly recommend x

I went on Sat 22.3.25 I was having a take away it was very busy and all cars were told to park up. I thought I would be ages but only waited by 15 mins. Staff very quick to serve.

awful timing I already ate by time it arrived no straw for drink and food was freezing

drink didn't have a straw and food was stone cold.

It hasn’t turned up. Says it’s been delivered but it hasn’t.

Food was cold and shamrock was like water and toothpaste

Didn’t come to me haven’t had me order

Been waiting for our order over 30mins. noticable short of staff, a proper mess in orders. Received a cold food.

between order and delivery was over an hour ,food turned up cold ,no dips provided,burgers looked thrown together

Not all my order was in the bag, ordered milkshakes and sauce dips and they were not delivered- food was cold, very very poor

No chips in our food!! Not even the happy meal!!!

DOMT GET THE STORMY YOU SOMT GET THE STICKERS.. MY KIDS HAVE BEEN SAD

Food came stone cold, ordered a cheeseburger with no ketchup and it had ketchup in it, my milkshake spilled everywhere in the bag and as always they forgot the curry sauce!!!

No drinks. No sauces. Freezing cold. Awful

Ordered 3 meals… 2 meals being a deal order 2 burgers. One burger completely left off the order, and only included the fries. Drink arrived have spilled and food was stone cold. Must have been really busy as delivery time was also 50mins. Disappointed.

Delivery time was terrible , food was freezing cold when arrived

The delivery time changed 4 times, the food that was delivered was cold and then as we open package we had 3 burgers missing. Tried to ring the shop but no answer. Terrible service today for Morriston Branch

Received everything but the dips and straws for our drinks.

food was stone cold chips were rock hard had to chuck them in the bin. same as the burgers

very polite and cheerful an asset to the company

Got my food and drink was spilt everywhere not happy!

No tracking available food that arrived was cold and missing items from the order . However the Delivery driver was very polite

timely and friendly delivery. food hot and fresh.

Forgot the sauces again, typical for this McDonald's

No straws, no dips which I payed for

it was nice we liked the service we had

Drive through service is absolutely shocking... 45 minute wait for 3 cheese burger meals... how does it take so long... stay away from here, dreadful service

Ordered 2 cheeseburger through the app, accidentally pressed drive through pickup without realising, I have no car today and went into store to collect the food, I was told by the manager that she won't do anything, the order is payed and now I've lost money and no food 👍 0/10 service shocking manager short woman blonde/brown hair needs firing no professionalism whatsoever

Posiblemente los peores Mcdonalds de Gales al menos. Hemos recibido tantas órdenes que o bien están mal. Los pepitos vienen sin chapuzones, pedidos extras para algunos artículos. No solo no recibí los extras nunca recibí los ingredientes básicos a la hamburguesa con queso. Todo lo recibido vino frío y rancio. A las personas que trabajan allí se les ha dicho que no pongan condimentos en estas órdenes para ahorrar dinero o simplemente no pueden leer una orden simple. Es por eso que probablemente tiene menos de 4 estrellas en general. Por extraño que parezca, solo muestran reseñas de 5 estrellas en su página. La gente necesita ser reentrenada o despedida. He enviado la foto de la hamburguesa, pero unfournutatley no puedo enviar fotos de los chapuzones que pedí por separado o el que venía con las pepitas ya que no recibí tampoco. Según la última probablemente 20 veces antes.

absolutely cold all went in the bin disgusted with it should have my money back tbh not happy at all as last time I ordered i never even got it so this will be the last time I'll order macdonalds from here

Took 40 minutes to locate a driver. The driver that delivered my food was lovely. However it was almost an hour after I ordered

Ordered wraps and they were missing chicken! Waited over an hour as the restaurant cancelled my first order after 30 minutes

We didn’t receive our food after we have spent a lot of money!!!!! We want a full refund

Not sure how sending everyone to park up after they order in the smallest car park ever work but hey after doing 4 laps finally got parked. Waited 20 mins for order to turn up the wrong one ... had two cheese burgers looked like they had been sat on so sent back another 20 mins later still waiting for rest of order to turn up ..... need to do alot better

The driver went to the complete wrong house and it wasn’t till we went outside that he was trying to deliver to the wrong house the man on the phone to my girlfriend was incredibly rude and didn’t do anything to help

Very annoyed as I was missing some food as the same the last time I ordered. Refune request been put in .!

the food was cold and missing chips and the dips, daughter refused to eat it

Absolute joke here recently, asked to park up every time even when you order 1 beef burger, 1 chips and 1 drink and when it comes, they even get that wrong! Not sure what management they have in charge but it’s an absolute shambles compared to how it used to be. Avoid here if you want ‘fast food’ and your order correct

Awful for waiting times, very rarely get the orders right. 85% of the time missing items or given someone else's order. Fast food it certainly is not. And that goes for all McDonald's these days not just this 1.

My husband’s meal was there (crispy wrap) mine however wasn’t there at all!! (Philly cheese stack)

Half the food missing!! They won’t answer the phone!! Very disappointed!! Waited an hour and half!!

Chips were cold, as was the burger, the burger was delicious, but not hot

Drink was spilt over in the bag - completely wasted. Only realised when delivery chap had gone

Food has arrived cold…pieces in McFlurry when ordered no pieces also chips all upside down in the bag

I received my food but things was missing I am missing a share box of cheese dippers and food have come freezing

food freezing cold and items missing not happy at all driver pick my food up at 23.22 and i do not receive until 00.35 not happy

Food is freezing cold and they must of made my triple cheeseburger wrapped it up and then slammed it at the wall 3 times before it got to me 🤦🏼‍♂️

Drinks were spilled and only one had less than a quarter left so we had no drinks sure there is a better way to deliver the drinks

Food came. No sauces even though added them on and the chicken nuggets wernt cooked.

Always cold when delivery agent has two calls to make. My fault for expecting hot food.

Very nice didn't have to wait long for food, they brought the food to the table which was nice It was very busy in there

The chicken was raw chips were cold the food go delayed and I had the wrong order

Food was very cold - requested a refund

Went through the drive through and was the same as always. Use the app, tell the person the code, get to the window, say go to the next window and then get told to park up and they'll bring the food, such a long wait. Every. Single. Time.

Always missing items, absolutely shocking, especially with the price of delivery, they can never get it right!!

Tell me how you can forget to put meat in the burgers no sauce of the McFlurry and only 6 nuggets what a vile order in so disgusted

Missing a drink my daughter not happy at all!!

Absolutely dreadful. They never get an order correct and blame Uber drivers if your food is incorrect when ordering via Uber. It's McDonald's staff that pack and seal the bag, yet they blame them because they're incompetent.

Order never turned up. Really annoyed cant wait to spread the word

Si te gusta la entrega lenta e incorrecta de su comida por favor no dude en visitar. Tres veces han tardado en preparar nuestra comida, y dos veces ha sido incorrecto que no hayamos descubierto hasta que ya estamos en casa. Mal servicio, no volveremos en el corto plazo.

I ordered bbq sauce garlic mayo and sweet curry sauce but sadly typical McDonald's service and no sauce put in bags

What's there to say other than it's a McDonald's? Not so fast food recently having to be parked up and food fetched to the car more times than having it collected at the window on the past few occasions visiting, but seeing the amount of customers that pass through these areas there's no wonder why people are asked to park up and wait. Recent orders have been delivered in full with no reason to give the server a shout for missing items so that's a bonus!

Ordered a cheeseburger and there was no cheese!! Food was luke warm when it arrived and McDonald's chips do not travel.

Wrong items delivered impolite driver probably not the restaurants fault as he couldn’t find my workplace and then gave me another customers order which was full of meat products and im vegetarian so none there for me

Fast and efficient just what you like to see in a fast food restaurant

Nice one for forgetting my food!! Left to starve now

Food arrived cold, chips had no salt and tasted like they’ve been grabbed from the bottom of a barrel.

my food was stone cold I asked for large drink and I had a two sips out of it as it was tiped I told the driver about it and he's a not a nice guy I'm never ordering again ever and I'll be ringing trading standards Monday morning

Food was stone cold and missing the dip

Este lugar es sin duda donde los estúpidos son empleados por los idiotas. No solo son incapaces de seguir una simple instrucción. "por favor, ponga la orden en dos bolsas separadas" no "por favor escriba su tesis doctoral sobre el viaje teórico en el tiempo". Así que no sólo se equivocaron. Pero también se perdieron un artículo de la orden. Para añadir insulto a la lesión cuando se le preguntó sobre el artículo que falta, simplemente se tiró en la bolsa sin una disculpa. Sí servicio de basura junto con comida de calidad inferior incluso para un Mac que es bastante bueno ir. Por supuesto, la gente solo usa Mac por conveniencia, como el inodoro y ambos lugares son bastante similares.

Give everyone’s food but not my nephew

the 2 milky way mcflurries tasted gone off so we couldn't eat them