Mcdonald's in Swansea

The staff are rude and generally show themselves to be apathetic. I would avoid this restaurant and go elsewhere

Very busy when I visited. Wouldn't have described it as fast food but wasn't in a rush. Food was fine. Couldn't believe the number of deliveroo and just eat people coming in and out. One of them had a massive attitude.

Worst hot chocolate ever, don't order it. It didn't even come with milk, and they didn't stire it. All the chocolate was in the bottom and tasted bitter.

Driv Thru disability and hard of earing to help ordering easy accessible payment and collection window service. Disabled parking bays just outside with easy access to the restaurant and WC 🚹🚺🚼♿️🚭💸💳🧾🦻📲🦽🦮🦼👨‍🦼🧑‍🦯🧑‍🦽👨‍🦽👩‍🦽👩‍🦼🧑‍🦼👨‍🦼👨‍🦯👩‍🦯🍔🍟🐔🌿🌯🥗🍦🍩🍪🍰☕️🫖🍶🥤🧋🧃🥞🥓🍳🥯🥕🍎🍏🍇

Everytime I go there can you park up even if its just one meal and they take ages to bring the food out place has gone right down

I ordered at this place and the person forgot to add my big mac in my order 😢 When I asked a worker about my missing big mac, they were super friendly and they brought out my big mac within a minute Immediate 5 stars Bonus star cause she was calling me babe the whole time 😉

Service and food have gone awful. Very slow and can't cope with being busy. Also prioritising Uber/Just Eat over regular customers. It's gone hit with a capital S

Food was cold, had to wait ages for it as you had delivery drivers pushing their way forward. The tables were sticky and dirty. Will not be coming back to McDonald's

. The slowest McDonald's in town. .

Happy and helpful crew who let you customise your food without the dramas you can get elsewhere. Best mcdonalds around!

About time, the Mcribs were back , and I don't know why they stopped them

Sort the head sets out they haven’t been working for nearly 2 weeks . Always seems disorganised there !!!!! People just standing around chatting

Two days in a row this MC Donald's tried to put me in hospital. They have messed up two orders, three times how is this possible! First time, ordered a delivery and asked for a bacon roll no sauce, as it's all I can have being dairy free since cancer. It turned up a sausage and egg MC muffin with cheese. So I had to drive to the McDonald's, the first inconvenience in this two day saga to be told breakfast was finished and they would give me a code for the next day. The next day I went to get food again having to drive there. Here the saga continued. This time going in store and asking to order with the manager. The manager on shift was 'jenny' when her staff asked her to serve us. She swore at the staff member saying ' for f***s sake' and 'ill f*****g sort it now' in eye view of us and then before coming over proceeded to scowl at me, after this when she came over then treated me like dirt, no manners, and a condescending tone. Again somehow but not surprising with a manager like her running the team, they messed the order up. I asked for a bacon roll, with no sauce and they again for the second day gave me a sausage and egg MC muffin with cheese, how do you mess this up the same way for two days? So for the second time and the second day in a row they tried putting me in hospital through their mistakes and incompetence. When raising the issue with 'jenny', she proceeded to raise her voice, start crying saying she was the only manager on and making it look to others customers like I was having a go at her and treated her bad when I was just in awe how they can mess something up identically in two days. She shouldn't be a manager if she can't manage her staff, her emotion or capable of getting orders right. The second time she tried to replace it she still got it wrong and tried to give me a sausage and egg MC muffin with cheese, so three mistakes two days in a row. Beggars belief really, a chimp could run a kitchen better. Avoid this McDonald's if you want to keep your life if you have intolerances that will put you in hospital. I will be going all the way with this issue, papers, MPs, the lot. They need a great old audit and reshuffle of staff, or they need to be shut down and 'jenny' needs a new career far away from people and a customer facing role. Please see photos for evidence.

The usual McDonalds. Its a quick fix if you are tired and cannot be asked to cook. The only issue I had is that if you go through the drive thru, certain times specially at night from 5pm onwards, there is a long queue. So long that your car will stick out on the main road by the entrance to the Drive Thru and to the Matalan store. Other than that, its the usual Classic McDonalds! It's good for a quick fix!

Easily the best maccies in Swansea for the restaurant, loads of seating and good quality fast food. Service was slow and could have been better but overall definitely a good option if you need some maccies in Swansea.

Food dry not fresh,chips hard,mc chicken meal was as dry as a kittys leg,cheese bites dry an hard,person who served thro drive thro doesn't know how to smile 😞

Quick snack, then here the place to come. Staff do get it wrong some times though

This seems the fastest McDonald's in Wales. 😃😁. They are always busy but they never keep you waiting for long

ordered 2 fruit bags didn't get them

Ordered from here multiple times with missing items. Won’t be ordering again.

Never had an order from here that wasn’t disgustingly cold. Chips always taste like they’re from 2 days ago and the burgers look as if the knuckle draggers behind the counter have stood on it before you receive it. Wouldn’t recommend this store to a stray dog. If I could give negative stars I’d give -5

Sadly disappointing during my visit. Firstly I have to say they were very busy, so no complaints about the wait. You would have thought that being so busy that food would be hot and fresh, sadly, that was not the case. Fries were luke warm at best, and Big Mac was cold and lacked something, sauce! I would ordinarily complain, but being so busy (and hungry) didn't. I've been here several times in the day with no problems, and I will avoid evenings from now on.

Ordered two large fries that never came. Plus the delivery driver knocked my garage door instead of my house door. ( garage not attached to house)

Gets worst everyday no matter what time of day slow terrible service

I ordered 20 chicken nuggets, a double cheeseburger and medium fries, and was chsrged for all three items. however I only received my chicken nuggets and burger. Food was cold and the burger was completely squished.

Gutted you missed all our sauces

complety wrong meal delivered. clearly given someone else order. don't know if it was mcdonalds who messed up or the delivery driver but someone was useless.

Honestly I always have missing items

Twice we’ve ordered and both times we have had a completely different order arrive. Very poor service

Food wss stone cold as driver was on way to me then decided to go back to restaurant to pick up another order when he was on my street food turned up stone cold

it would be all good if I got everything i have ordered. yet i was missing my wrap and even after reporting it assp they rejected and I did not even get refund.

I'm missing a drink soo not happy

Child’s meal came with no nuggets only chips and was told they couldn’t do anything apart from give a refund of 0.99 and then they hung up the phone

Order never arrived after 2 hours waiting

Food was cold, gave us 6 nuggets instead of 9, no wrap came or burger and gave us the wrong burger instead.

Refurbished, clean, better seating, music ! I haven't been in this one in a while it's a lot better now

Food was freezing cold and rock hard. Burgers wasnt even put together properly and burger box was open.

2 hours waiting for delivery and the food was stone cold, went straight in the bin

I ordered sauce that I paid 70p for and it never turned up, I want a refund

I've visited this McDonald's 3 times in the last 2 weeks and ALL the fizzy drinks have not been available with no apparent reason given. Each of my 3 visits have either resulted in missing items from my order, cold & stale chips, cold burgers when they've apparently been made fresh, and straws missing. Just overall awful and very frustrating when I arrive home.

if u want to employ foreigners as drivers make sure they can read and understand English as I gave them precise instructions and they failed

Shocking every thing wrong .. fries half full miss 3 items ..

20 minutes late food cold ,ice cream and milk shake melted...

Ordered food off the app. Order was delivered short an item and the chips and other burgers were inedible. After 8 calls they refused to refund us or deliver the short item to us. Absolutely disgusting .

Got the wrong order and they won’t refund me

fries were cold and soggy, nothing like in restaraunt

Missing items, happens all the time.

I cancelled the order as it got close too 2 hours being late. The time kept changing on the APP no button to cancel so went into store to cancel direct.

I’m not happy at all, the delivery driver was sat for about 15 mins on a different street my food have come freezing cold and he said he sorry but there was an issue on the street but yet again my food is freezing cold I want a refund I’m not happy at all.

not impressed my espresso had spilled

All the drinks were tipped over in bag, all the food was freezing non edible!

Missed half our meal, contacted restaurant and they wouldn’t replace or refund me!

I received the wrong hot drink and there were no sauces in the bag when I had ordered 3!

took 45 minutes to arrive and food was cold

Says delivered still haven't received food

All 3 drinks were spilled not one was full there was hardly any left ! Chips were ice cold as delivery time kept changing it changed 8 times !!!

Received wrong order , my drinks were split and dripping out of the packaging . The drinks weren’t even right . My food was drenched and it wasn’t the right food . Im disgusted and want a refund now .

Enjoyed food was hot and coffee, many thanks

Ordered 5 chicken selects but received a box of 3

My food was stone cold, I opened the bag for my milkshake there was no straw then I opened the food and there was half of my chips gone and I ordered a large meal and I'm not happy at all can I have a refund please kind regards, Kyle

Disgusting it was cold and the chips was like they been cooked this morning.

Driver just dumped our food on the floor and left before we even opened the door

Only half a drink left in cup as all tipped in bag over ice creams

Second order was meant to be delivered at 3pm And I’m still waiting

Your driver was quick from McD's to my home, but there seemed to be a delay in the preparation which had him waiting for the food.

Although the order arrived in good time, unfortunately, the meals themselves were utterly disappointing. The French fries were awful as though they had been cooked a long time previously (one portion's container had been placed upside down in the bag so the fries were all over the bag and the burgers were almost inedible. Totally unsatisfactory.

Only down size was didn’t get any of the sauces that i ordered with the food which was a option with what I clicked on and the chips were bit cold

Just eat driver was very rude, other than that food was nice and hot as always :)

Appalling McDonald’s, the guy at the window has absolutely filthy hands made me feel sick having to take my charge out of them filthy things! Also made me park up and waited over 15 minutes for my single meal order, order came wrong so I then had to go back in and sort this! Over 45 minutes spent in the car park all together! Worse service in the uk honestly! Avoid this one!

Very busy drive-through, we were on our way to Gower for the day, stopped for breakfast. I had a lovely sausage, bacon bap, but way too much ketchup in it, but good compared to some establishments.

The food was cold when it got delivered

the food was cold the chip was Steel me and my children didn't eat it it went in the bin

Ordered at 5:28. Advised 15 minute delivery. Kept changing….eventually arrived 6:37. Food was stone cold. Very poor.

All round great experience! Many thanks

Three items were missing from the order and when we tried to contact the store the phone wasn’t answered

If I could give this place 0 I would. My husband ordered food for myself granddaughter and himself. The orders for him and granddaughter were ok but mine was diabolical. Asked for extra onions and no cheese. Had cheese and no onions. When returned came back with just a burger in a bun no onions. They went straight in the bin. If they can’t get a simple order like that right there is no hope. We will not be returning to this McDonald’s in a hurry.

not happy with missing items paid nearly £6 for milkshakes did not arrive couldn't get hold of mcds in morriston

my chicken nuggets is missing from my order

I've been given a coffee instead of a coke fine otherwise

Hot chocolate machine is broken so don't bother getting Breakfast anymore gregs offers are better

Quick and tasty food on the go.

terrible food freezing cold and just throw in bag like dog food

Food was nice but I ordered muffin and didn’t get my jam. I also ordered sauce and didn’t get any of them either.

Missing items spent 14.58 that’s all was in the bag was pancakes and drinks I was looking forward to that as well.

Payed for cheese on mayo didn’t have it, other mayo just chucked together awful

I dont expect anyone who works there read these reviews, but this particular 'Donald's is the most unorganised I've been to. Perhaps Ronald Mc.Donald himself runs this one. You got my order wrong AGAIN. I had to park up in a full carpark full of some quiet angry customers sent to the same fate in the first place. I think you should have a policy, that if customers have to wait for their order, the manager should bring it out. That way the staff who have no control over the situation bear the brunt of complaints. At least if the manager did it, they could see how many upset customers their poor organisation has created. Anyway - I have a tip for you Ronald if you are reading this : Due to the likes of Uber Eats, Just Eat, or whatever other delivery service you seem to prioritise over visiting customers- get more staff and a bigger kitchen. You would get more happy customers, more turn over, more profit. Just an idea eh?

Visited this branch for the first time, and in all fairness.... everything was as perfect as you'd expect. The order was pretty quick and everything was as requested (I usually have to go up and ask for replacements in other branches due to being wrong). Keep up the good work and standards everyone.

Never turned up yet saying it was delivered

The McFlurry ice cream was missing from the order along with a straw for my drink. Also yet again, my large fries were actually a small portion which seems common with delivered orders??? And for the second order running the first were very uncooked and pale in colour. I put them in the bin as inedible I'm my opinion. I'm going to try another branch in future.

Worst McDonald's in Swansea because of the type of staff they hire who do not pay attention to orders and consistently get them wrong. Upon my visit to this store I noticed they employ a lot of young inexperienced individuals who lack the skills of attention and care to your meals.

mcflurry's were all tipped in bag ordered 4 mcflurry's but only received 3 mcflurry's

My order wasnt delivered it went to the wrong address not happy

Ordered a double bacon and egg mcmuffin meal and a toffee latte no cream. Got my latte told to park up, and wait for food. My latte had cream so I went to the window and got that changed. Once I got my food I had to go to work. I'd been given a single sausage and egg mcmuffin. So two wrong orders and less than what I'd paid for . I currently have a 12hr shift ahead of me and this was my breakfast. Not at all impressed and I work in hospitality myself. - it wasn't busy there either.

We were really disappointed with the quality of the food, especially the chips.

ordered 9 chicken selects and they turn up with 9 chicken nuggets ! how is it so hard to follow simple instructions !!

Ordered a breakfast wrap and an extra hash brown in the drive through was then parked waited half an hour. Went in to ask where my order was and was told it had been sent out and was told to go see if they’re in the carpark looking for me. No offer for a refund or nothing didn’t even receive my food

The biggest irritation I have about ordering food is when an item is missing. 2 meals were supposed to have sauces, not a single sauce. Picked the mix and match and one of the items is missing. Honestly terrible.

Food was good except for the fries which tasted off and were undercooked.

Didn’t give us our double big mac

Cold soggy food ! Large fries half filled ! No sauces and looked like burgers were literally thrown together!