Burger King in Swansea

Zoe went out of her way to help us. Very grateful. Thank you 😊

Great food and service but can't believe how expensive everything has got. I can see why I only eat fast food every now and again. £17 for a burger and chips.

Molly had amazing customer service xxx

Molly asked me to leave this review for a promotion. I am very happy with my chippies and burger. Outstanding service from Molly If i was mollys manager I would give her a promotion.

Dined in, service was great from Dusty and Ashleigh! Food was hot and I hadn’t waited long for my order. Definitely will dine in again and recommend this restaurant.

I had a fantastic experience at Burger King Llansamlet recently, thanks to the employe, Molly. They were incredibly friendly and attentive, and took the time to explain the menu options even during a busy time.

Fair play this was outstanding fresh chips and a delicious double burger absolutely smashes mc donalds Keep the great work up swansea branch 👍 👏

Lovely person highly recommended

Molly gets 5 stars from me .. very helpful and friendly .. excellent service .

Wonderful experience at this Burger King, very fast service and kind staff, especially molly. Thank you very much :)

Molly took my order and was very polite didn’t try to rush me overall a great staff member

Very pleasant and happy staff especially molly I think was the woman's name 😅

Molly was very helpful and happy pleasure to see that

The food was delicious. Management and staff were all friendly

All tables dirty as per the norm. Staff lazy

Had a take away meal today, was served on the till instead of at the machine which was a nice change as usually it's drive through or placing your order with the kiosks. Service was pleasant enough also swift, food was lovely. Had a gourmet burger and cheese bites. Restaurant was clean and tidy from what I could see. Nice little treat meal.

Bought a Gourmet meal worth 11.39 GBP at 8:30 am today. Arrived after a few moments of waiting in the car park. Unfortunately, the burger's Angus patty was burnt to a crisp...

Quick service. Store was quiet and clean. Chips could have been a little warmer but otherwise all good.

Great food, great service. Very fast here.

Plenty of parking available. Ordered on the screens. Not too much of a wait. The food was beautiful.

Always get my order wrong. Spoils for meal and for such a high price you’d expect better. It is not hard to remove an item or two from a burger, even after they are clearly marked as removed from the packaging.

It is a place that sells burgers and fries (among others). Is it a five star Michelin restaurant? No. Does it deserve a 5 star Google rating? Yes. It does exactly what it says on the tin. You know - I knew - going in there what the experience and food would be like. And that is what makes it special. Being able to rely on a constant, good experience. Thank you Burger King!

I eat in Burger King llamshamlet quite a bit the staff are always very polite and helpful I haven’t a bad word to say the food is all hot and cooked perfect The shift manager Ciaran is always on hand if anything is not right Give this restaurant 5* definitely

Service was fantastic, food was fresh and hot and dinning area was lovely and clean

My food at burger king was outstanding, it all came very quickly and it was all freshly made would definitely recommend

Great food service brilliant would recommend

The background.music on the TV wasnt very good blurry sound n irregular volume.needs looking at for sure...

App rewards are well worth doing. It's less points for free things compared to mcds

Great fast service busy after 5pm

Food was just usual -- okay!! as nowhere else to have a snack.

staff disorganised with order picking

Absolute shambles. Fast food? Evertime I order at the drive though I'm always asked to park up!!!! If I had the time I would sit in the restaurant. Tonight has to be the worst!!! Sat in the car for 30 minutes waiting on food!!!

All good tonight, food hot, timley delivery

I went last night and had great servuce great food nothing to complain about served bt a guy but i went again today because of how much i enjoyed it last night and all women there terrible service ! I asked for extra cheese and they charged me and didnt put extra on...... everytimw ive visted and a guy serves me always been great but the women that work there dont give a crap about nothing they cant even smile ffs

I had a burger meal today well we had about 6 chips it cost £30 what we had I don't think I go back to burger king again

Have it their way. No matter what you order, it’ll most likely be wrong. Phone up to complain and was offered a replacement but I was no where near the place when I found out. Wrong orders should be refunded and replaced. It isnt cheap!

Can't beat food and staff are great

absolutely fuming there no cheese chips, even though I been charged £4.19 for them.

It's twice as good than that plastic food in McDonald's

Service, spot on. Meal delicious as always

Food wasnt the warmest when it arrived and chipscwere tasteless.

Food was cold and missing items.

Avoid this place at all costs in the evening. The service is not up to the standard you should expect. The member of staff who served me, you could tell she just did not want to be there, she had no clue the customer she served before me had to ask for his chip's to be replaced as she put them on the tray a full 8 mins before his burger was ready and in the process she spilled some on the counter and never bothered to clean them up after it was only cleaned when the manager who prepared my order incorrectly as it was a takeaway not eat in I mentioned to him that counter needed cleaning of the mess, which he had no intention of cleaning until I mentioned it when I got home with the meals although they were correct they were lukewarm after 5mins which was the time taken to travel home in my car, will not go to this branch of burger king again. If anybody from their head office reeds this, may I suggest this place needs inspection and intensive training from the manager down

My local burger king is hardly ever jam packed nor overcrowded on week days when I visit once or twice a month with my friend/support worker mostly using the drive through which is slightly less stressful to deal with and manage on the rare occasions when I'm able enough to go, owing to my mental and physical disabilities from military service.

It is lovely and staff are nice. Really good service. Quick service.

Service and food was incredible, didn't have to wait long for my food and it was nice and hot when I got it. I thoroughly enjoyed my visit.

I didn't hear the door, my own fault for which I apologised a few times. the driver was rather rude about it and questioned quite a few times how I didn't hear him knock. I continued to apologise more. I felt uncomfortable and intimidated.

I had a lovely experience at Burger King today, the restaurant was very clean inside and outside, service was outstanding, they helped me place my order on the tills as I’m rubbish at using the kiosk's. Food was hot and delicious. Overall great service very happy and 100% recommend

The food was very good and fresh. The dinning area was clean and all staff members were very polite

An hour and a half for delivery is absolutely shocking in my opinion

I was missing two burgers from my order

Nice to have a large sit down Burger King. Food was delicious too!!!

the delivery woman would not come to my door, I went down only to have to go back up to get delivery number, she was rude and my food was cold so didn't eat it, not happy would be an understatement!!!

The last 3 times I have ordered from here I have had chunks of my order missing completely, I will no longer be using this branch as they clearly are incapable of filling orders correctly. Yes I confirmed 2 times at the pay point and still you got it wrong!

wrong item delivered despite being ticked off as correct on receipt. Delivery checking system needs more attention to detail. Still awaiting compensation claim.

Half food was missing and some was cold £50 dont the drain

Good food staff are alright(drive through)

New fantastic and very tasty meatless foods if you want a change from the norm.

was served by chloe amazing customer service need more people like her behind the counter for

My server was Chloe, who helped me with using the codes as I had never used them before; she was patient and very helpful! She provided service with a smile and was quick to serve my food. Will definitely be coming back :) Went back again, and was greeted by the lovely staff on front counter, who gladly helped me to customise my meal and make sure it was suitable for me, will definitely be back again, and recommending the store to others!!!

Fantastic service. The staff were friendly and the food was fresh. I will definitely be returning.

It's my first time in this establishment and tried to order on the screen but it kept telling it couldn't process my order so went to the counter and they couldn't give me the offer because I didn't have the app so this place will never have my feet walk through that door again

Came here the other day and was very happy with the service provided, staff were very helpful & polite, food was outstanding and the restaurant was lovely and clean.

delivery on time ,good .food was slightly squashed in small bag .more care needed

burger missing from order, and wrong milkshake for my kid

Much better since the refurb, and a million miles nicer than McDonald's

great service food nice and fresh

Cheerful staff. Clean tables. Floor was swept and bins being emptied by a polite staff member.

Donna was fab and very helpful with My order 💞

Restaurant and toilets were clean, the staff were friendly and quick and the food was lovely and fresh.

Very nice food and reasonably priced

food missing out of family deal so left with child with no food 😢

The order has not come been waiting over 2 hours

The restaurant was very clean and the food was great. It also didn't take too long for the food either

Literally only ordered it because it had chilli jam on it and sent me the wrong burger im so annoyed

Nice food but the same as everywhere at mo all delayed due to just eating and Uber eats big orders

my order wasn't delivered at all but the driver had said he has I am severely Unhappy with this

The service was quick, the food was good quality and the employees are all friendly and approachable.

Food was just put on door step and driver did not knock and just drove away

Received 2 small burgers not large

Mostly visit here through drive thru, occasionally go inside. I have noticed quality and speed of this particular burgerking has greatly improved, and is great. I'm not 100% but I'm sure it has new management which seem to be making a big positive impact to the staff and for customers. Staff seem happier and more positive attitude.

Always feel welcome here, girls are always very happy and again best coffee

on the app it said arriving at 14.27 it continued to change to 32 mins passed 42 minutes passed ect and he was sitting in saint Thomas for 15 minutes before arriving at my address

Not sure of the girls name but she was very helpful in helping me chose what to have. Will be back. Food fresh cooked

My whopper didn’t get delivered I am very dissatisfied

this order did not arrive, I have requested a refund

Food was stone cold on delivery

Good job all clean good service I will come back with friends

Clean store. Kind staff. Lovely environment to be in

I live 7 minute drive away from the restaurant and we always get warm food never freshly cooked and always missing somthing or somthing wrong with the order

Lovely food but hate the self service screens and staff don't want to serve you and come up with an excuse like card machine broken.

Fries were cold burger luke warm , lookin at app the driver was in shop a good 20-25 min waiting for another order as mine was gettin cold not goid

Service was excellent and food was amazing staff was very polite and well mannered

ordered at 1636 arrived at 1755

constantly missing items even the recipe shoes no tick it's getting beyond

Amazing customer service and food

Excellent, always very friendly food is always hot and fresh and just an all round nice place to have lunch

Just had the spicey mayo whopper and honestly who ever making the burger need to steady on the sauce, the state on the burgers , honestly that people food and money, wish I could put a photo to this.

Missing food..food cold and hard

Clean place with plenty of room and outside seating. Fast polite service. Plenty of parking. Hardly any vegetarian options and no longer bean burgers. Chips different. Not just this branch but a problem with the company.