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Outdoor
504 Opinions in 1 websites
Food was very disappointing, mushroom soup tasted of to much veg bullion, battered fish was more like chewy not crispy. The only thing I would recommend was the young girl who served us, she was very attentive, and the place smells of pee
499 Opinions in 1 websites
Not as good as it used to be. Not been for a while but could always rely on a nice homemade bowl of soup and bread. Very disappointed on this visit. Not able to eat the soup it was water with oil on top and what looked like veg to be thrown out floating. Sad as it did used to be really nice. The bread was tasteless but like bread from some wholesaler wrapped in plastic with a use by date of at least a month. Nice enough people working in it. Prices would lead you to expect really good food but sadly this was not the case at all. Before 12 the vegetable lasagne was already sitting in the hot food holder getting drier by the minute
490 Opinions in 1 websites
I had a delivery from pane e vino and I got my sea food spaghetti as usual. I was so disappointed first they got my address wrong so it was freezing. Then they charged for the tiny tub of parmasan cheese. The spaghetti only had 2 muscles and 3 prawns in it. Not the usual quality. It cost for all the meal £36.10 a total waste of money.
462 Opinions in 1 websites
We enjoyed The Cottage Kitchen so much on day one we returned the following day. First day we both had “ The Wee Breakfast” with magnificent lattes, the cakes looked so good we had to indulge Day 2 .. Eggs Balmoral was fantastic…. Scone/Haggis/Poached Eggs …….mmm The staff were brilliant and attentive…. Don’t miss it when in St Andrews.
306 Opinions in 1 websites
Arrived with 8 people for Saturday lunch at 12.30 to find it shut. No notice or reason given for closure. Automated response to telephone call (leave a message and we'll get back to you); no one did. Saturday opening hours 12.00 - 21.00 (website). What's going on?
305 Opinions in 1 websites
Very average food. The menu promises more than it delivers. Our grilled haddock in garlic butter had to have been frozen as the plate was swimming in water when it arrived. To be fair one of our party enjoyed the steak and pastry pie. My advice is opt for the Shoregate instead if you enjoy good food.
301 Opinions in 1 websites
I stayed a night in this hotel - which I have stayed at before, several years ago. I came for a weekend event which I was hosting down the road - work related. On this occasion they were hosting an event in the function room the night I was there. This large space is directly next to the 4 bedrooms. The male owner showed me to my room. It was cold so I asked him to warm it up, which he did. The room was basic and oit dated, but after a long drive I was relieved to have my own space. I invested in this hotel because I needed a peacefull space before an early start to work the next dsy. This room was anything but peacefull. The raucous party in the function room went on into the early hours of the morning. It honestly sounded like the party was happening in my bedroom! I was so surprised that nobody thought to even warn me/let me know in advance about this event and really tried to block it out with earplugs. But it was too loud! I very reluctantly went down to the bar to ask if I could change rooms to a quieter space. I was literally in my Pj's feeling vulnerable. A surly woman with heavy black makeup on - one of the manager's I believe was unsympathetic & honestly unkind. She was actually nasty about it. She told me I was stupid for booking somewhere on a Friday night! I was so shocked and saddened. Another younger man was kinder and had compassion. He asked if I wanted to travel 20 minutes to another hotel - a sister hotel. The idea of packing up all my belongings at 10pm at night was not appealing as I had a very early start in the morning. I ended up riding it out. In the morning I discovered that my electric shower didn't work. There was no one around at this time to ask for help with this. They leave the hotel completely un-manned overnight. No staff at all. As I was packing my belongings into my car the owner pulled into the car park. I recognised him. I told him of my experience in a very kind, grounded manner. I was expecting an apology of sorts. What I got was a man who argued with me about everything I had experienced. He made it personal and like the woman behind the bar there was an air of nastiness and threat in his nature. This was the worst part of the whole experience- the response from the owner. I left this hotel feeling sad & shocked and a frightened by this man. I write this, not as a personal vendetta agaist The Sands hotel. That is not in my nature at all. It is so that other travellers, particularly solo womfn do not experience such an unfriendly, unsympathetic and overall unpleasant experience as I did. Really it's not worth it. I asked to have a refund. I paid £85 for this experience. So far none of my money has been refunded. I really gope The Sands is able to look closely at how they treat their customers and perhaps embrace a more respectful, compassionate and kind attitude towards them going forward.
239 Opinions in 1 websites
Staff great from the second we arrived, we arrived late due to train issues but they were very friendly and helpful the entire stay. Had an issue with our shower one morning but this was fixed same day so can’t complain at all, would stay again 👍