Unit1 Upperhead Row, Huddersfield, HD1 2JW, United Kingdom, England
the chicken is very nice and tender did need warming up but that was more to do with the length of time it took to get to my house but I ordered an extra bottle of pop because it was one already in with the main order the one in the main order did not come so I am missing a 1.5 liter bottle of Coca-Cola Max which is rather disappointed and is the reason why I've only given three stars
I reviewed on JustEat on the 25/05/2024
Delivery was good. Chicken tikka jalfrezi too red, chicken jalfrezi was nice, pilau rice underwhelming. Seekh kebab was chicken and not lamb or sheep, with brown lettuce. Pizza was average. The chicken tikka and chips had brown lettuce and was sparse with the chicken. The mix starter only had 3 onion bhajis and should have 4. The shami kebab was dreadful and 1 of the samosas were burnt. Overall disappointed.
Big Chef replied
Thanks for the lovely detailed review Dean. I think most of the negativity you’ve pointed out comes down to personal taste or pickiness. Pilau rice can’t be underwhelming, it’s just plain rice like what were you expecting? Seekh kebab is chicken, we’ve never advertised it as being lamb or sheep 🤔 lettuce is freshly cut every day so definitely not brown but it was served with the kebab so could explain the slight colour change. You also had a whopping 40% off your meal as gratitude from us. Nevertheless, we’re sorry about your disappointment.
Now to call my review was negative due to pickiness is outrageous. Firstly pilau rice is not plain rice, that we be boiled rice, I was expecting subtle ground rice spice flavour. Most people expect seekh kebabs to be lamb or sheep certainly not chicken which you don't state and you should. Your lettuce was brown as it was in the sparse chicken tikka and chips, no brown in that meal. The chicken tikka jalfrezi should not have a red sauce that's just lazy cooking, it should have red on the chicken tikka and a brown sauce with peppers. Finally you didn't mention anything about your average pizza or that I had 3 onion bhajis and not 4 or even about the burnt samosa. The way you speak or write about customers tells people a lot about what type of business you are, furthermore as of 1 November 2022 you are a 3 star hygiene rating.
Saturday 10 May 2025
Delivery great. Samosas, pilau rice and chicken jalfrezi good. Chicken tikka and chips had good amount of sauce but no salad and chicken tikka was not as tasty as it used to be, it lacked the normal delicious flavour.
Big Chef replied
Thank you for your feedback – we’re genuinely pleased to see a slightly positive response from you! Since you’re a customer who’s hard to please, it’s brilliant to hear you enjoyed the samosas, pilau rice, and chicken jalfrezi. As for the chicken tikka, we haven’t changed our recipe, but we can definitely make it saucier for you in future if that’s how you like it. With the chicken tikka &chips, salad is only included if selected when ordering, so just be sure to tick that option next time. Thanks again for ordering with us!
Firstly I am not hard to please and finally I did select the option for salad for the chicken tikka and chips, as you can see from the image, which means you forgot to add the salad meaning you are not checking the order thoroughly and are blaming me the customer. I think the way you respond to customers still needs vast improvement, you make the customer feel like they have done wrong and you are right and never wrong, which is a bad approach to take in a customer service industry.
Just arrived in Huddersfield for a gig, walked around the corner from the train satiation and it caught our attention so we nipped in. Absolute gem of a place!! Bar staff are lovely, and the punters were so welcoming too!! If we’re ever back in Huddersfield, we will be coming to see what the weekend sessions are like 🤣😜🙌
3 times recently I’ve tried going to the rock cafe which online it states opens at 11.30. I’ve arrived at 12.15 to 12.30 on all occasions and it has not been open. Very poor
32 King St, Huddersfield, HD1 2QT, United Kingdom, England
As a long-time Mavs goer, as I was looking forward to another classic evening of 80s bopping on the top floor (the music on the bottom floor is unlistenable), having paid our 4 pounds to get in, my friends and I made a B-line upstairs, with "uptown girl" and "come on Eileen" upon the mind. Only to find that when we got upstairs, we were told that we needed a band to enter and that there was to be no 80s music on tonight. At no point in the queue or during the ticket purchase were we told about the so-called event going on upstairs, as they knew full well we wouldn't ve gone in if we knew. Given that Mavericks advertises itself as an 80s lounge, everyone goes in the knowledge they will hear some 80s music- and this was a deliberate attempt to lure us in and rip us off. We marched out immediately, having not heard a single 80s song. They have lost a valuable customer, as I won't be returning again, and I can't recommend anyone else does either.
28 John William St, Huddersfield, HD1 1BG, United Kingdom, England
I had a very disappointing experience with one of the staff at the till. She was quite rude and unprofessional during my visit. Instead of being helpful or polite, her attitude made the situation uncomfortable. Customer service should be about respect and courtesy, and unfortunately, that was missing in this interaction.
1 Stile Common Rd, Primrose Hill, Huddersfield HD4 6DD, United Kingdom, England
Yesterday, I got a pizza and a burger and some chips literally after I have eaten the food been sick everything came back out. I don’t know what kind of food you guys selling is disgusting horrible Pay £16
for nothing I wouldn’t
never recommend this place